Table Of Contents: Volume 25 Issue 5 - Special Issue: Engaging in our future through the transformational nature of services
– The purpose of this paper is to investigate the individual mechanisms that mediate the relationship between marketing practices and growth-quality of work life ambidexterity.
– The purpose of this paper is to examine how a crisis affects public attitudes toward stigmatized service workers (SSWs) who are blamed by the media for the event.
In drip pricing, companies advertise low prices for products or services and then tack on additional surcharges later in the purchase process. This tactic has not only…
Primarily, the purpose of this paper is to investigate the interaction and direct effects of tie strength between sender and receiver of word of mouth (WOM) and the…
Renamed from:Managing Service Quality: An International Journal
Online date, start – end:2015
Copyright Holder:Emerald Publishing Limited
- Dr. Chatura Ranaweera
- Dr. Marianna Sigala