Issue 5/6 2019 Service research in emerging markets: business as usual?
Issue 4 2019
Issue 3 2019
Issue 2 2019
Issue 1 2019
Issue 6 2017
Issue 5 2017 Naples Forum 2015 special issue
Issue 4 2017 Bridging and transcending co-creation and engagement
Issue 3 2017
Issue 2 2017 Advances in service research in Australasia and Asia Pacific
Issue 1 2017
Issue 6 2016
Issue 5 2016
Issue 4 2016
Issue 3 2016
Issue 2 2016 Service research in the new economic and social landscape
Issue 1 2016
Customer participation and well-being: the roles of service experience, customer empowerment and social supportLishan Xie, Dongmei Li, Hean Tat Keh
This research aims to contribute to the transformative service research (TSR) literature by examining how customer participation in the service process influences their…
This study aims to identify institutional work mechanisms that public actors employ in market shaping.
The purpose of this paper is to explore different types of source expertise and how they influence perceived message quality. Consumers face the challenge to identify…
The definition of value adopted by the current service perspective on marketing theory is value as value-in-use. Surprisingly, however, little attention has been given to…
Only a few concepts in the service literature are as pervasive yet as undertheorized as is the concept of the actor. With a growing interest toward value creation as a…
The purpose of this paper is to explore the role of banks in enhancing consumer knowledge aiming to increasing customer’s financial well-being.
The purpose of this paper is to explore black market retailing, with a focus on Colombia’s San Andresitos.
Renamed from:Managing Service Quality: An International Journal
Online date, start – end:2015
Copyright Holder:Emerald Publishing Limited
- Dr. Chatura Ranaweera
- Dr. Marianna Sigala