Journal of Hospitality and Tourism Technology

Resource-based view theory perspective of information technology capabilities on organizational performance in hospitality firms: a time-lagged investigation

Khalid Mehmood, Adil Zia, Haseena Bader Alkatheeri, Fauzia Jabeen, Hui Zhang

This study aims to investigate the link between information technology capabilities (ITC) and organizational performance (OP) in the hospitality industry by focusing on the…

A projective approach to understanding the Generation Z’s experience with service robots in restaurants

Caiwei Ma, Po-Ju Chen, Lianping Ren, Alei Fan, Viput Ongsakul

This study aims to investigate Generation Z’s perception of and experience with restaurant service robots.

The impact of fast-food restaurant customers’ digital transformation on perceived value and well-being

Mohamed Youssef Ibrahim Helal

Hospitality businesses are changing digitally to meet customer demands, provide value and stay competitive. Prior hospitality studies examined customers’ technology acceptance…

What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?

Yi-Man Teng, Kun-Shan Wu, Wen-Cheng Wang, Lin-Wen Chen

This study aims to establish a comprehensive model integrating variables from the updated unified theory of acceptance and use of technology (UTAUT), expectation-confirmation…

Technological change in the context of robotic coffee shops: focusing on consumer innovativeness

Jinsoo Hwang, Kyu-Hyeon Joo, Heather Markham Kim, Kwang-Woo Lee

The purpose of this study examined the effect of the eight dimensions of consumer innovativeness on brand satisfaction. In addition, this study investigated how brand satisfaction…

A scale for measuring tourists’ technological competence

Wei-Rong Lin, Shin-Shiuan Lee, Wen-Shiung Huang

Tourists must possess technological competence, as technology becomes increasingly ubiquitous in travel. However, few studies have investigated tourists’ technological competence…

Dynamic recommendation algorithms for a COVID-19 restrictions scenario in the restaurant industry

Gleb Glukhov, Ivan Derevitskii, Oksana Severiukhina, Klavdiya Bochenina

Using the data set about the restaurants from different countries and their customer's feedback, the purpose of this paper is to address the following issues: in the restaurant…

The impact of gamified loyalty programmes on customer engagement behaviours. A hotel industry application

Rafael Bravo, Sara Catalán, José Miguel Pina

This paper aims to examine the differential effects of gamified loyalty programmes and conventional loyalty programmes on customer engagement behaviours.

Digital menus innovation diffusion and transformation process of consumer behavior

Pearl M.C. Lin, Kang-Lin Peng, Wai Ching Wilson Au, Hanqin Qiu, Cheng Dan Deng

This study aims to investigate how different menu types trigger diners’ behavioral intentions in restaurants’ innovation diffusion from paper to digital menus.

The impact of smart destination implementations in Malaga

Ezgi Karakas, Lutfi Atay

This study assesses the impact of smart destination implementations in Malaga. Thus, this study aims to guide the transformation of destinations into smart destinations as well as…

Antecedents of using the online food delivery subscription services

Nefike Gunden Sorathia, Cristian Morosan

This study aims to explicate consumers’ intentions to use online food delivery systems (OFDS) subscription services. The study revisited the unified theory of acceptance and use…

Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values

Ahmet Bulent Ozturk, Abraham Pizam, Ahmet Hacikara, Qingxiang An, Suja Chaulagain, Adela Balderas-Cejudo, Dimitrios Buhalis, Galia Fuchs, Tadayuki Hara, Jessica Vieira de Souza Meira, Raquel García Revilla, Deepa Sethi, Ye Shen, Olimpia State

This study aims to investigate the effects of hotel customers’ perceived utilitarian and hedonic values on their intention to use service robots. In addition, the influences of…

Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform

Qinglong Li, Dongsoo Jang, Dongeon Kim, Jaekyeong Kim

Textual information about restaurants, such as online reviews and food categories, is essential for consumer purchase decisions. However, previous restaurant recommendation…

The impact of digitalization on labor productivity evolution: evidence from China

Malin Song, Weiliang Tao, Zhiyang Shen

This paper aims to examine the impact and mechanism of digital development on enterprise labor productivity. In addition, this study empirically analyzes the nonlinear impact of…

Revising the tourism-induced environment Kuznets curve hypothesis in top 8 Asian economies: the role of ICT and renewable energy consumption

Syed Ale Raza Shah, Daniel Balsalobre-Lorente, Magdalena Radulescu, Qianxiao Zhang, Bilal Hussain

This paper aims to emphasize economic complexity, tourism, information and communication technology (ICT), renewable energy consumption and foreign direct investment (FDI) as the…