Journal of Hospitality and Tourism Technology
Issue(s) available: 54 – From Volume: 1 Issue: 1, to Volume: 15 Issue: 4
Strapline:
A Framework for Innovation
Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism
Fachri Eka Saputra, Dimitrios Buhalis, Marcjanna M. Augustyn, Stefanos MarangosAnthropomorphism plays a crucial role in the deployment of human-like robots in hospitality and tourism. This study aims to propose an anthropomorphism-based typology of…
Service robots in hospitality: a cognitive appraisal perspective on job insecurity, turnover intentions, and generational differences
Halyna Horpynich, Trishna G. Mistry, Seden DoganGrounded in the cognitive appraisal theory, this paper aims to investigate how employees cognitively evaluate and respond to the introduction of service robots, with a particular…
Animating arousal and engagement: empirical insights into AI-enhanced robotic performances and consumer reactions
Yuhao Li, Shurui Wang, Zehua LiThis study aims to apply the predictive processing theory to examine the influence of artificial intelligence (AI)-driven robotic performers on audience emotions and the…
Forecasting international tourist arrivals in South Korea: a deep learning approach
Siyu Zhang, Ze Lin, Wii-Joo YhangThis study aims to develop a robust long short-term memory (LSTM)-based forecasting model for daily international tourist arrivals at Incheon International Airport (ICN)…
“Keep your friends close, but your enemies closer:” ChatGPT in tourism and hospitality
Zehra Altinay, Fahriye Altinay, Ahmed Tlili, Sanaz VatankhahChatGPT has been receiving mounting research attention recently. However, its application and challenges to adopt for tourism and hospitality businesses remain relatively…
Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants
Haoyue Jiao, IpKin Anthony Wong, Zhiwei (CJ) LinThe study aims to propose a triadic interaction model to assess the effect of customer–customer (C2C), employee–customer and robot–customer interactions on customer voluntary…
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels
Xiaoyu Wang, Mengxi Chen, Zhiyan Wang, Chun Hung Roberts Law, Mu ZhangThis study aims to investigate the affordances of service robots (SRs) in hotels and their effects on frontline employees (FLEs).
Tourism live streamers as brand ambassadors: investigating their impact on destination brand value through social exchange theory
Guangyu Xiao, Minwoo Lee, Choong-Ki Lee, Minseong KimThis study aims to identify the key characteristics of tourism live streamers (TLSers) that influence target consumers and examine how these characteristics enhance destination…
Linguistic insights into customer satisfaction: an exploratory analysis of online reviews for gaming destination resorts in Las Vegas
Harold Sang Kwon Lee, Jue Wang, Yahaira Lisbeth Moreno-Brito, Yiwen Shen, Hak-Seon KimThis study aims to explore the quality of user-generated content regarding readability, polarity, word length and diversity, as well as its implications for guest satisfaction in…
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor
Sue-Ting ChangService robots offering low-contact services are trending in the hospitality industry. Nevertheless, there is limited empirical research on consumer perspectives. Using the…
Enhancing user engagement and loyalty in online travel agents: a gamification approach
Septi Fahmi Choirisa, Alexander Waworuntu, Wirawan IstionoThis study aims to investigate the effects of gamification features on brand engagement dimensions in online travel agents (OTAs), specifically brand awareness and loyalty.
Understanding food delivery service customers’ switching behavior
Jiseon AhnPrompted by intense competition among providers of food delivery services, this study examines the behavior of customers using mobile applications. Specifically, based on a…
Improving gastro-tourism experience through 3d virtual attractions: evidence from tourists’ self-reported and neurophysiological responses
Mustika Sufiati Purwanegara, Nila Armelia Windasari, Hasbian Fauzy Perdhana, Muhammad Fakhrul Rozy Ashadi, Fitri ApriliantyThis study aims to explore how the utilization of 3D virtual experiences and social media improve overall gastro-tourism experiences throughout the tourist journeys.
Enhancing service adaptability: a moderated mediation model of workplace ostracism, robot anthropomorphism, employees’ readiness to change, and performance efficacy
Ataul Karim Patwary, Md Sazzad Hossain, Trishna G. Mistry, M. Omar ParvezThis study aims to analyze workplace ostracism, robot anthropomorphism, employees’ readiness to change and employees’ service adaptive behavior. The moderating role of performance…
Unveiling the human–robot encounter: guests’ perspectives on smart hotel experience
Jiaxin (Sylvia) Wang, Xiaoxiao FuThis study aims to investigate guests’ experience and perceptions in smart hotels, with a primary focus on the human−robot experience.
Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship
Cass Shum, Hyounae (Kelly) Min, Jie Sun, Heyao (Chandler) Yu, Zhaoli HeService robots are increasingly prevalent in the hospitality industry. While studies have explored the concept of service robot risk awareness (SRRA) – an employee’s perception of…
Working with service robots in the dining room: Employees’ perspectives and realities
Cynthia Mejia, Hannah A. Crandell, Emily Broker, Mindy ShossThe purpose of this study was to investigate restaurant and foodservice workers’ perceptions of working with a service robot and the extent to which the workers’ well-being was…
Understanding trust and rapport in hotel service encounters: extending the service robot acceptance model
Xiaoxiao Song, Huimin Gu, Xiaodie Ling, Weijiao Ye, Xiaofei Li, Zhisheng ZhuDrawing on the Service Robot Acceptance Model (sRAM) proposed by Wirtz et al. (2018), this study aims to examine how functional and social-emotional antecedents affect relational…
Hospitality labor leakage and dynamic turnover behaviors in the age of artificial intelligence and robotics
Juhyun Kang, Hakseung Shin, Changseong KangThis study aims to examine the impact of artificial intelligence (AI) adoption on job insecurity and its subsequent effect on turnover intentions within the hotel industry. It…
AI dogs vs. real dogs and human-like robots: clarification, conceptualization, and applications in tourism and hospitality settings
Yue (Darcy) Lu, Yifeng Liang, Yao-Chin WangThis study aims to conceptualize the characteristics of artificial intelligence (AI) dogs while exploring their applications in tourism and hospitality settings.
Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services
M. Omar Parvez, Kayode Kolawole Eluwole, Taiwo Temitope LasisiThis study aims to investigate tourists’ intentions to use hotel service robots with a focus on safety and hygiene. It examines the impact of perceived safety, health awareness…
The impact of digitalization on labor productivity evolution: evidence from China
Malin Song, Weiliang Tao, Zhiyang ShenThis paper aims to examine the impact and mechanism of digital development on enterprise labor productivity. In addition, this study empirically analyzes the nonlinear impact of…
Revising the tourism-induced environment Kuznets curve hypothesis in top 8 Asian economies: the role of ICT and renewable energy consumption
Syed Ale Raza Shah, Daniel Balsalobre-Lorente, Magdalena Radulescu, Qianxiao Zhang, Bilal HussainThis paper aims to emphasize economic complexity, tourism, information and communication technology (ICT), renewable energy consumption and foreign direct investment (FDI) as the…
ISSN:
1757-9880Online date, start – end:
2010Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Cihan Cobanoglu
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