Journal of Hospitality and Tourism Technology: Volume 13 Issue 4

Perceptions of hotel managers on future of all-inclusive system after COVID-19: the context of technology hygiene and cost cycle

Oğuz Diker, Ayşen Akbaş Tuna, Muzaffer Uysal, Muharrem Tuna

The all-inclusive system comprises a large share of supply and demand in the worldwide tourism market. All-inclusive system investments occupy a large place in the Mediterranean…

Can smart tourism technology enhance destination image? The case of the 2018 Taichung World Flora Exposition

Sueting Chang

Smart tourism technology (STT) has become prominent in the development of the tourism industry. This study aims to propose a model that integrates the…

Assessing the effects of user-generated photos on hotel guests’ price, service quality, overall image perceptions and booking intention

Qingxiang An, Ahmet Bulent Ozturk

This study aims to examine the effects of user-generated photos (UGPs) and review valence (RV) on hotel guests’ perceived service quality, perceived price, perceived overall image…

Smart cruising: smart technology applications and their diffusion in cruise tourism

Dimitrios Buhalis, Alexis Papathanassis, Maria Vafeidou

This paper aims to explore and discuss the impact of digital innovations from a business eco-systemic perspective. Key smart technology application themes in the cruise industry…

Social media communication and destination brand equity

Igor Stojanovic, Luisa Andreu, Rafael Curras-Perez

This paper aims to further the knowledge of what effect destination and tourist social media communications have on destination brand equity.

Destination image perception of Shenzhen: an analysis of discourse based on Chinese and Western visitors’ online reviews

Jing Luo, Fevzi Okumus, Babak Taheri

This study aims to analyze Chinese and Western visitors’ on‐line reviews of Shenzhen under five dimensions: catering, accommodation, transportation, travel and shopping.

What people TikTok (Douyin) about influencer-endorsed short videos on wine? An exploration of gender and generational differences

Demi Shenrui Deng, Soobin Seo, Zhenmin Li, Erica Weintraub Austin

This study aims to understand social media users’ responses to the influencer-endorsed wine short videos on the most popular platform – Douyin, relying on message interpretation…

Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions

Dong Hong Zhu

Robot chefs and robot waiters have emerged in the restaurant industry. Based on the curiosity theory and the stimulus–organism–response paradigm, this study aims to understand the…

Factors correlated with online travel service adoption: a meta-analysis

Zhangxiang Zhu, Liheng Liao, Bing Hu

This paper aims to conduct a meta-analysis to explore the strength of the path relationship in the proposed model for online travel service adoption and the moderating effect of…

Open innovation solution: new model in the hospitality industry

Waseem Ul Hameed, Muhammad Nawaz, Qasim Ali Nisar, Muhammad Farhan Basheer, Shoaib Imtiaz, Muhammad Bilal Zafar

The primary purpose of this study is to provide a new model in the hospitality industry by incorporating open innovation (OI) as a significant business performance (BP) supporter…

Hindrances to smart tourism development

Sunny Sun, Huiyue Ye, Rob Law, Alex Yang-Chan Hsu

Most previous studies have discussed the factors that drive the development of smart tourism or its benefits. Nevertheless, hindrances to smart tourism development have been…