Journal of Hospitality and Tourism Technology: Volume 10 Issue 1

The importance of user-generated photos in restaurant selection

Bruno Oliveira, Beatriz Casais

User-generated content and online reviews are highly relevant in purchase decision in the hospitality sector, including restaurants, but there is a lack of knowledge about the…

What makes a glamping experience great?

Ana Brochado, Fernando Brochado

The concept of camping has changed over time, with new niche markets appealing to sustainable tourists. Glamping – short for “glamorous camping” – offers a way to experience the…

Social media as a marketing tool for events

Ayman Abdo Harb, Deborah Fowler, Hyo Jung (Julie) Chang, Shane C. Blum, Wejdan Alakaleek

This study relied on the Theory of Planned Behavior (TPB) to assess factors that affected event fans’ decisions regarding their intention to attend events by using social network…

An analysis of technology applications in the restaurant industry

Muhittin Cavusoglu

This study aims to examine the utilization of Front of House (FOH) and Back of House (BOH) technology applications in different types of US restaurants along with their level of…

Examination of the congestion situation of a restaurant in a theme park using feedback control

Noriaki Sakamoto

This paper aims to examine a congestion situation of a certain type of restaurant in a theme park (Tokyo Disney Resort) by a simulation based on Little’s law, which is a basic…

eTourism: ICT and its role for tourism management

Roberto Pierdicca, Marina Paolanti, Emanuele Frontoni

This paper aims to present innovative information and communication technology (ICT) infrastructure specifically designed and optimized for the tourism sector. The case presented…

Reputation management in cyberspace: evidence from Jordan’s luxury hotel market

Zaid Alrawadieh, Mithat Zeki Dincer

Drawing on a sample of 520 negative reviews posted on TripAdvisor against all five-star hotels operating in Petra, Jordan, the purpose of this paper is to evaluate the response of…