Journal of Hospitality and Tourism Technology: Volume 4 Issue 3


A Framework for Innovation

Table of contents

Information technology diffusion in Malaysia's foodservice industry

Ahmad Fareed Ismail, Steffen Frank Zorn, Huey Chern Boo, Sambasivan Murali, Jamie Murphy

The purpose of this paper is to investigate how three organizational factors – affiliation, sufficient capital and company age – related to 323 Malaysian foodservice companies'…


From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews

Eleonora Pantano, Loredana Di Pietro

The aim of this paper is to advance their knowledge on the extent to which tourists use social networks for both achieving information on possible destinations and for expressing…


Assessing the influence of customer relationship management (CRM) dimensions on organization performance: An emperical study in the hotel industry

Abdul alem Mohammad, Basri bin Rashid, Shaharuddin bin Tahir

The purpose of this paper is to investigate the relationship between CRM dimensions (i.e. customer orientation, CRM organization, knowledge management, and technology based CRM…


Digital personalities: an examination of the online identity of travel and tourism web sites

Kelly Virginia Phelan, Juline E. Mills, Alecia C. Douglas, James Brian Aday

The purpose of this paper is to identify whether travel and tourism related web sites derive a certain personality type.


An analysis of user‐generated content for hotel experiences

Albert Barreda, Anil Bilgihan

The broad goal of the study is to determine how travelers communicate in the cyberspace in relation to their positive and negative experiences they had when staying in a…

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Emerald Publishing Limited

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  • Dr Cihan Cobanoglu