Journal of Hospitality and Tourism Technology: Volume 11 Issue 3

What do companies report for their corporate social responsibility practices on their corporate websites? Evidence from a global airline company

Fevzi Okumus, Ferhan Kuyucak Sengur, Mehmet Ali Koseoglu, Yusuf Sengur

This study aims to investigate what Turkish Airlines as a global airline company reports for corporate social responsibility (CSR) efforts on its corporate website by developing a…

The innovation-employment nexus: an analysis of the impact of Airbnb on hotel employment

Oswald Mhlanga

The purpose of this paper is to examine the impacts of Airbnb on hotel employment.

Smart tourism destinations: a critical reflection

Rodolfo Baggio, Roberto Micera, Giacomo Del Chiappa

The aim of this paper is to provide a critical analysis of the main literature contributions that concern smart tourism development and management, highlighting gaps and logical…

Using online travel agent platforms to determine factors influencing hotel guest satisfaction

Elise Wong, S. Mostafa Rasoolimanesh, Saeed Pahlevan Sharif

This study aims to investigate the relationships between service quality, perceived value and hotel guest satisfaction, drawing upon data from TripAdvisor – an online travel agent…

Do information technology (IT) capabilities affect hotel competitiveness?

Nan Hua

This paper aims to examine the impacts of IT capabilities on hotel competitiveness.

The embedded feelings in local gastronomy: a sentiment analysis of online reviews

Chung-En Yu, Xinyu Zhang

This study aims to quantify the underlying feelings of online reviews and discover the role of seasonality in customer dining experiences.

Prospects of the fourth industrial revolution for the hospitality industry: a literature review

Benjamin Appiah Osei, Neethiahnanthan Ari Ragavan, Henry Kofi Mensah

The economy of today has moved toward the fourth industrial revolution (FIR), which is characterized by the adoption of technologies such as cyber-physical systems, internet of…

Consumers’ persuasion in online food delivery systems

Nefike Gunden, Cristian Morosan, Agnes L. DeFranco

This study aims to develop and validate a conceptual model that explains consumers’ persuasion by the information available on online food delivery systems (OFDS). The study…

Data breaches in hospitality: is the industry different?

Kholekile Gwebu, Clayton W. Barrows

The purpose of this study is to expand on the existing literature by specifically examining data security incidents within the hospitality industry, assessing origins and causes…

Service innovation, customer satisfaction and behavioural intentions: a conceptual framework

Ngan Tuyet Truong, Duy Dang-Pham, Robert James McClelland, Mathews Nkhoma

This paper aims to propose a conceptual framework to investigate the influences of innovative services on customer satisfaction and behavioural intentions. As service innovation…

Factors influencing Generation Y’s tourism-related social media activity: the case of Polish students

Joanna Kowalczyk-Anioł, Marek Nowacki

This study aims to identify the factors which affect Generation Y’s activity in social media (SM) while traveling. It draws on and extends the technology acceptance model (TAM…

A tabulation of information technology and consumer behavior in hospitality revenue management research

Tevfik Demirciftci, ChihChien Chen, Mehmet Erdem

The purpose of this paper is to present an overview of revenue management (RM) studies that focus on information technology (IT) and consumer behavior published between 2008 and…