Journal of Hospitality and Tourism Technology: Volume 11 Issue 4

RoomTetris: an optimal procedure for committing rooms to reservations in hotels

Roberto Battiti, Mauro Brunato, Filippo Battiti

Many hotels allocate guests to specific rooms immediately after reservation. This happens because individual rooms are sold (and there is no concept of room type) or because the…

How smart tourism technologies affect tourist destination loyalty

Nasir Azis, Muslim Amin, Syafruddin Chan, Cut Aprilia

The purpose of this study is to investigate how smart tourism technologies and memorable tourism experiences affect tourist satisfaction and tourist destination loyalty.

Engaging customers with hospitality brands in social commerce activities

Tingting Zhang, Melissa F. Jahromi, Nan Hua, Lu Lu

Social commerce is relatively a nascent notion that highlights the transactions of e-commerce facilitated through social media. This study aims to investigate the motivational…

The influence of personal motivation and environmental stimuli on customer participation and engagement behavior: the mediating role of experience evaluation

Lingyun Guo, Xiayu Hu, Xuguang Wei, Xiaonan Cai

This paper aims to help hosts or service providers of sharing economy-based accommodation (SEA) to attract new customers and retain existing customers by exploring the antecedents…

Predictors of e-trust for Web-based travel intermediaries: a survey on Istanbul visitors

Şükrü Fırat Çiftçi, Beykan Çizel

The main purpose of this study is to investigate the factors affecting e-trust perception of tourists using Web-based travel intermediaries (WBTIs). Cognitive and affective…