International Journal of Productivity and Performance Management
Issue(s) available: 149 – From Volume: 53 Issue: 1, to Volume: 71 Issue: 6
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Volume 54
Elucidating the role of digital technologies in bridling the ramifications of COVID-19 in restaurant services: moderation of pandemic susceptibility and severity
Abhijeet BiswasThe purpose of this study is to augment the perceived service quality (PSQ) dimensions as well as evaluate the effects of pandemic susceptibility and severity by appending…
Measuring strategic fit using big data analytics in the automotive supply chain: a data source triangulation-based research
Anup Kumar, Santosh Kumar Shrivastav, Subhajit BhattacharyyaThis study proposes a methodology based on data source triangulation to measure the “strategic fit” for the automotive supply chain.
Key activity indicators: critical review and proposal of implementation criteria
Sebastiano Di Luozzo, Richard Keegan, Roberto Liolli, Massimiliano Maria SchiraldiThis paper discusses the concept, definition and usage of Key Activity Indicators (KAIs) and their integration within a Performance Measurement and Management system (PMM).
Performance measurement and evaluation: applying return on investment (ROI) to human capital investments
Deneise Dadd, Matthew HintonThis study aims to investigate the growing use of financial metrics (such as return on investment [ROI]) to measure performance and evaluate human capital (HC) investments.
COVID-19 impact in supply chain performance: a study on the construction industry
Tisha Meriam Cherian, C. Joe ArunThe strict lockdown during COVID-19 has suspended construction, procurement and logistics in construction industry and affected the entire Supply Chain Management (SCM)…
A competitiveness measurement system of Brazilian start-ups
Claudio Roberto Silva Júnior, Julio Cezar Mairesse Siluk, Alvaro Neuenfeldt Júnior, Matheus Francescatto, Cláudiade MichelinThe purpose of this paper is to propose a competitiveness measurement system for start-ups considering multiple critical success factors.
Employer attractiveness, employee engagement and employee performance
Ha Minh Nguyen, Luan Vinh NguyenThis study examines the effects of employer attractiveness (EA) on employee engagement (EE) and employee performance (EP).
Comparing online retail loyalty segments of Indian Gen Z buyers
Pavleen Soni, Jyoti VohraGeneration Z (Gen Z) is particularly influenced by digital technologies as this cohort is found to have grown up with technology forming the pivot of most of their routine…
Lean Six Sigma case studies literature overview: critical success factors and difficulties
Matheus Francescatto, Alvaro Neuenfeldt Júnior, Flávio Issao Kubota, Gil Guimarães, Bruna de OliveiraRecently, several areas are successfully applying the Lean Six Sigma methodology, specifically in healthcare, public services, higher education institutions and…
Relationship between ecosystem innovation and performance measurement models
Deoclécio Junior Cardoso da Silva, Luis Felipe Dias Lopes, Luciana Santos Costa Vieira da Silva, Wesley Vieira da Silva, Clarissa Stefani Teixeira, Claudimar VeigaThis study examines the relationship between the innovation ecosystem and performance measurement models. Although the innovation ecosystem and measurement models are…
Hope, goal-commitment and -stress mediating between collaborative leadership, financial resources and performance
Choiwai Maggie Chak, Lara Carminati, Celeste P.M. WilderomCombining the goal-setting and job demands-resources (JD-R) theories, we examine how two project resources, collaborative project leadership and financial project…
Roadmap to enhance the insertion of social sustainability in logistics systems
Vitor William Batista Martins, Rosley Anholon, Osvaldo Luiz Gonçalves Quelhas, Walter Leal FilhoThis article aimed to propose and validate a roadmap to enhance the insertion of social sustainability practices in logistics activities considering the scenario of…
Green in-store operations and sustainability performance: the moderating role of organization size
Sharfah Ahmad Qazi, Muhammad Moazzam, Waqas Ahmed, Muhammad Mustafa RaziqBusinesses are increasingly striving to become sustainable in terms of economic, environmental and social aspects. However, in the fresh food retail supply chains (SCs)…
Demand management approaches in services sector and influence on company performance
Renu L. Rajani, Githa S. Heggde, Rupesh Kumar, Deepak BangwalThe purpose of this paper is to empirically examine the impact of supply chain risks (SCRs) and demand management strategies (DMSs) on the company performance in order to…
How technological innovations in performance measurement systems overcome management challenges in healthcare
Adelaide Ippolito, Marco Sorrentino, Francesco Capalbo, Adelina Di PietroThe aim of this paper is to analyse how technological innovations in performance measurement systems make it possible to overcome some of the challenges that public…
Does transparency and disclosure (T&D) improve the performance of banks in India?
Shailesh Rastogi, Jagjeevan KanoujiyaThe purpose of the study is to explore the association of disclosures for the performance of banks in India.
Entrepreneurial orientation, sustainability practices and performance of small and medium enterprises: evidence from an emerging economy
Samuel Yaw Akomea, Ahmed Agyapong, Godwin Ampah, Hannah Vivian OseiDespite the growing scholarly interest in examining entrepreneurial orientation (EO)-performance link, the results have been inconsistent. However, studies have not…
Interdependencies between financial and non-financial performances: a holistic and short-term analytical perspective
Sebastiano Cupertino, Gianluca Vitale, Paolo TaticchiThis paper aims to investigate possible interdependencies affecting short-term profitability between internal and process business aspects which can play a critical role…
Fuzzy AHP approach for barriers to implement LSS in the context of Industry 4.0
Pramod Kumar, Parvinder Singh Brar, Dharmendra Singh, Jaiprakash BhamuThe purpose of the present work is identification and prioritization of barriers to Lean Six Sigma (LSS) implementation in Indian manufacturing industries in the context…
Impact of lean principles on operational performance in high uncertainty
Mira Thoumy, Marie-Helene Jobin, Juliette Baroud, Claude El Nakhel KhalilThe purpose of this research is to study the impact of perceived adoption of Lean principles on operational performance in Lebanese pharmaceutical industries.
Board gender diversity: implications for environment, social, and governance (ESG) performance of Indian firms
Priti Yadav, Anupama PrasharThe purpose of this article is to explore the phenomena of board gender diversity and its consequences for sustainability performance, as measured by the environment…
Organizational resilience and employee performance: the mediation of perceived organizational support in the Indian HEIs
Priyanka Sihag, Aastha DhooparWith the outbreak of the COVID-19 pandemic, the human race is compelled to fight an unseen microscopic enemy. Coronavirus has had a significant impact on the lives of…
Does economic freedom fosters Islamic rural banks efficiency? Evidence from Indonesia
Masrizal, Raditya Sukmana, Bayu Arie Fianto, Rifyal Zuhdi GultomThis paper aims to examine the relationship between economic freedom and Islamic rural banks' efficiency in the case of Indonesia.
An empirical investigation of performance assessment of Indian healthcare industry
P.G. Saleeshya, Priya HarikumarThe purpose of the study is to measure the performance of Indian hospitals, both operationally and financially, by using hospital KPI's. The assessment is predominantly…
Identifying the key areas for benchmarking towards the improvement of small and medium scale enterprises (SMEs) construction firms in developing countries: the case of Ghana
Ernest Kissi, Clinton Aigbavboa, Prosper Babon-AyengThe purpose of this study was to identify key areas for benchmarking (BM) towards the improvement of small and medium scale enterprises (SMEs) construction firms in…
Employee-oriented human resource policy as a factor shaping the influence of servant leadership on job performance
Kamila LudwikowskaAlthough there is growing research on the relationship between servant leadership and job performance, limited research examined conditions under which servant leadership…
Business analytics: an example of integration of TD-ABC and the balanced scorecard
Steen NielsenThe purpose of this paper is twofold. First, to combine a holistic model – in our case the balanced scorecard – with the time-driven activity-based costing model. The…
A study on how to achieve flexibility in healthcare process: a simulation-based approach
Sasadhar Bera, Pradeep Kumar, Subhajit BhattacharyaThe paper aims to investigate the cardiology department’s operational system for improving flexibility by minimizing the patient waiting time and simultaneously maximizing…
Organizational context, use of performance management practices and their effects on organizational performance: an empirical look at these interrelationships
Patrícia Gomes, Sílvia M. MendesThis paper investigates organizational performance effects by using performance management (PM) practices (both quality and internal managerial practices) and the…
Lean six-sigma (LSS) applications in hospitals: a decade (2011–2020) bibliometric analysis
Ankit Singh, Priya RaviThis study examines the research landscape of Lean Six-Sigma (LSS) applications in hospitals for the period of the last decade (2011–2020) to derive answers to the…
Future research avenues at the nexus of circular economy and digitalization
Serhat Burmaoglu, Dilek Ozdemir Gungor, Aynur Kirbac, Ozcan SaritasThe authors posit that one of the key enablers of the circular economy will be the digital transformation – in other words, “digitalization.” In this study, the authors…
Impeding factors for the generation of collaborative innovation performance in ecosystem-based manufacturing
Aylin AtesAlthough there is a growing body of literature on the benefits of innovation ecosystem participation for keystone/focal firms, there are limited studies on what motivates…
Continuous learning during crises: achieving change-efficacy, meaningful work and adaptive performance
Sunil Budhiraja, Neerpal RathiThe study aims to examine the association between learning culture and adaptive performance of delivery employees during crises situation. The study develops and tests a…
Supplier performance and selection from sustainable supply chain performance perspective
Purushottam L. Meena, Rajesh Katiyar, Gopal KumarThis paper aims to address the supplier selection problem based on a developed framework capturing the essence of the supply chain operations reference (SCOR) model…
Determinants of performance drivers in online food delivery platforms: a dynamic performance management perspective
Enzo BivonaThis study aims to demonstrate that the Dynamic Performance Management (DPM) framework, integrating performance management with system dynamics modelling, enables…
One-of-a-kind production (OKP) planning and control: a comprehensive review and future research directions
Juliano Endrigo Sordan, Pedro Carlos Oprime, Márcio Lopes Pimenta, Paolo Chiabert, Franco Lombardi, Per HilletofthThe aim of this paper is to identify some specificities of production planning and control (PPC) activities in the one-of-a-kind-production (OKP) process through an…
Supply chain sustainability drivers for fast-moving consumer goods (FMCG) sector: an Indian perspective
Anupama Prashar: Sustainability in fast-moving consumer goods (FMCG) supply chains (SC) is receiving greater than ever attention due to the increasing awareness of sustainability…
A study of the impact of COVID-19 on construction workforce productivity in Malaysia
Caryn Khye Lyn Tan, Zulkiflee Abdul-SamadThis paper aims to study the reaction of construction project managers in coping with workforce productivity challenges that arise from the COVID-19 pandemic.
Benefits on productivity indicators after quality management implementation: evidence in the dairy industry
Bertha Viviana Ruales Guzmán, Oscar Fernando Castellanos DomínguezThis study aims to address two objectives: to analyse how the benefits of quality management (QM) are perceived on specific productivity indicators of the Colombian dairy…
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Hadi Balouei Jamkhaneh, Reza Shahin, Arash ShahinThis study aims to propose a framework for identifying and measuring the gaps between evaluation and goal setting in service supply chain (SSC) processes towards planning…
Performance measurement and management system 4.0: an action research study in investee NPOs by local government
Alberto Sardi, Enrico Sorano, Guido Giovando, Vania TradoriThe Fourth Industrial Revolution is increasing the use of digital technologies for delivering products and services. A performance measurement and management system (PMMS…
The impact of performance-based rewards and developmental performance appraisal on innovation: the mediating role of innovative work behaviour
Motasem M. Thneibat, Rateb J. SweisThe aim of this paper is to study and empirically test the relationship between employees' perceptions of the two motivation-enhancing human resource management (HRM…
Prioritization and ranking of lean practices: a case study
Narpat Ram Sangwa, Kuldip Singh SangwanThe paper aims to identify, prioritize and rank lean practices in the context of an Indian automotive component manufacturing organization using interpretive ranking…
Reflective backward analysis to assess the operational performance and eco-efficiency of two industrial districts
Andrea Appolloni, Idiano D'Adamo, Massimo Gastaldi, Morteza Yazdani, Davide Settembre-BlundoThe best strategy to apply for the future cannot disregard a careful analysis of the past and is the one capable of seizing opportunities from outside. Manufacturing…
Lean and agile metrics. Literature review and framework for measuring leagile supply chain
Wojciech Domink Piotrowicz, Urszula Ryciuk, Maciej SzymczakThe aim of this paper is to review metrics and develop a framework for measuring leagile supply chain. Metrics that are applicable in the lean, agile and leagile…
Aligning the risk hedging strategy with supplier collaboration and manufacturing competitiveness: a resource-based and contingency approach
Benitha Mhoka Myamba, Winnie Samwel NguniThe purpose of this study is to examine the alignment between the risk hedging strategy and supplier collaboration and its effect on manufacturing competitiveness.
Employee participation in performance measurement system: focusing on job satisfaction and leadership
Soojeen Jang, Yanghon Chung, Hosung SonThis study examines how employee participation in the performance measurement system affects the relationship between authentic leadership and job satisfaction.
Performance impact of behavioural factors in alliances by SMEs: an empirical analysis
Rohit Prabhudesai, Nitin Pangarkar, Ch V.V.S.N.V. Prasad, Abhishek Kumar SinhaThis paper aims to fill a gap in the authors’ understanding of alliance-level and the partner-level alliance performance by analysing the influence of behavioural factors…
An assessment tool for stakeholder integration excellence and project delivery optimisation
Diana Ominde, Edward G. Ochieng, Vincent O. OmwengaThe aim of this study was to appraise the delivery of information communication technology (ICT) projects and identify key determinants for stakeholder integration.
A conceptual framework for operational performance measurement in wholesale organisations
Faris Odeh Al MajaliPerformance measurement involves gaining useful information about performance. The purpose is to develop a conceptual framework to assist wholesale managers in selecting…
Lean, sustainability and the triple bottom line performance: a systems perspective-based empirical examination
Syeda Ayesha Wadood, Muhammad Shakeel Sadiq Jajja, Kamran Ali Chatha, Sami FarooqThis study draws on the systems perspective to study the individual and combined interaction effect of lean management (LM) and sustainability management (SM) on the…
Maturity model for evaluating disaster and humanitarian operations
Híngred Ferraz Pereira Resende, Patricia Alcantara Cardoso, Tharcisio Cotta Fontainha, Adriana LeirasThis paper proposes a maturity model (MM) for assessing disaster operations and identifying strategies for organisations to evolve their maturity stages.
Barriers for adoption of Industry 4.0 in sustainable food supply chain: a circular economy perspective
Anish Kumar, Sachin Kumar Mangla, Pradeep KumarFood supply chains (FSCs) are fast becoming more and more complex. Sustainability is a necessary strategy in FSCs to meet the environmental, economic and societal…
Mental toughness for employees: towards conceptual clarity and scale development
Namita Ruparel, Rajneesh Choubisa, Himanshu Seth, Shubha DubeyTime and again, scholars have emphasized the vitality of mental toughness for success in performance-oriented contexts. Despite the awareness about the significance of…
Supply chain performance measurement through collaborative effectiveness: an Asia–Pacific perspective
Kumaraguru Mahadevan, Arun Elias, Premaratne SamaranayakeThe main purpose of this research is to investigate the supply chain performance through collaborative effectiveness, from the organisations of Asia–Pacific region…
Exploring the nexus of equality and efficiency in healthcare
Songul CinarogluThis study aims to explore the nexus of equality and efficiency by considering public hospitals' development dynamics, capacity and technology indicators.
The relationship of balanced scorecard perspectives and government organization performance measurement
Sri Rahayu, Yudi Yudi, Rahayu Rahayu, Musthafa LuthfiThis research aimed to analyze the causality between the four perspectives in the balanced scorecard (BSC) performance and to analyze the different performance of the four…
Performance management trends–reflections on the redesigns big companies have been doing lately
Katrine Schrøder-Hansen, Allan HansenSince several high-profile companies announced that they were radically redesigning their performance management systems and processes (PMSPs), commentators and scholars…
A fuzzy decision framework of lean-agile-green (LAG) practices for sustainable vaccine supply chain
Amit Kumar Yadav, Dinesh KumarThe already-strained vaccine supply chain (VSC) of the expanded program for immunization (EPI) require a more robust and structured distribution network for…
Coordination mechanisms for digital and sustainable textile supply chain
Patanjal Kumar, Dheeraj Sharma, Peeyush PandeySupply chain network is complicated to manage due to the involvement of a number of agents. Formation of virtual organization using Industry 4.0 (I4.0) is an approach to…
Sustainable municipal solid waste management (MSWM) in the smart cities in Indian context
Vikas Thakur, Dibya Jyoti Parida, Vivek RajSmart cities in India are going to be a reality very soon by turning challenges into opportunities for the society. However, due to rapid increase in population burden…
Construing drivers of firm competitiveness: coalescing pursuit of excellence with entrepreneurial competencies
Abhijeet BiswasThe burgeoning population has an adverse impact on the employability prospects in the emerging economies and has triggered entrepreneurial activities to steer this…
A scientometric analysis and review of construction labour productivity research
Oluseyi Julius Adebowale, Justus Ngala AgumbaLabour productivity in construction has fallen behind other industries in most of the world and has declined continuously for decades. Although several scholarly research…
Increasing competitive performance through effective use of performance management systems
Majid H. Al-Jaradi, André de Waal, Ahmed M. Al-HadramyPrivate telecommunication companies in Yemen face huge challenges to improve their competitive position. Many of them suffer from performance management systems (PMS) that…
Organizational learning, resilience and psychological empowerment as antecedents of work engagement during COVID-19
Lama Blaique, Hussein Nabil Ismail, Hazem AldabbasThis paper aims to explore the relationship between organizational learning (OL) and work engagement (WE) in the Middle East region amid the COVID-19 pandemic and to test…
Synergising lean objectives through BIM to enhance productivity and performance
Sanjay Bhattacharya, Ankur MathurThe construction industry worldwide is looking for overall efficiency in the entire project life cycle. Lean construction and Building Information Modeling (BIM) are…
Risks and supply chain performance: globalization and COVID-19 perspectives
An Thi Binh Duong, Vinh Xuan Vo, Maria Do Sameiro Carvalho, Paulo Sampaio, Huy Quang TruongThis article aims to examine the simultaneous effect of risks on physical and intangible dimensions of supply chain performance under the globalization and Covid-19 perspectives.
Machiavellianism, self-concept and resilience: do they affect employee performance? A moderated-mediated analysis
Deepanjana VarshneyOver the years, the impact of personality attributes on work behavior has constituted a broad research domain. The manner in which employees view themselves have been…
Pharmaceutical business ecosystem governance and new product development success
Wisdom Wise Kwabla Pomegbe, Courage Simon Kofi Dogbe, Prasad Siba BorahThis current study seeks to examine the effect of pharmaceutical business ecosystem (BE) governance mechanisms on new product development and to ascertain how crucial firm…
Sustainable orientation and purchasing: what about a remanufactured component?
Vilmar Antonio Gonçalves Tondolo, Ely Laureano Paiva, Rosana da Rosa Portella Tondolo, Juliana Bonomi SantosThis paper aims to investigate how the sustainable orientation (SO) of companies and the strategic importance of components strategic importance may affect the decision to…
Would compensation be necessary? The importance of service recovery strategy in e-retail delivery problems
Erlinda Nusron YunusThis study examines the different effects of service recovery strategies on customers' future intentions when online shoppers were experiencing delivery failures. Two…
Does the perceived efficiency of the HR department matter in influencing satisfaction and employee performance?
Swati Dhir, Tanusree ChakrabortyThis paper aims to understand the role of perception of HR capability, HR service quality, along with HR inducements, which, in turn, provides satisfaction with HR…
A structural equation model for big data adoption in the healthcare supply chain
Dindayal Agrawal, Jitender MadaanThe purpose of this study is to examine the barriers to the implementation of big data (BD) in the healthcare supply chain (HSC).
Flexible working arrangement and job performance: the mediating role of supervisor support
Chandra Sekhar, Manoj PatwardhanThis study's main objective is to investigate the influence of flexible working arrangements (FWAs) on employee job performance. In addition, this research studies the…
Modelling research productivity of university researchers using research incentives to crowd-in motivation
Muthoni Masinde, Johan CoetzeeThe overall aim of this research is to propose a research incentive framework for academic staff members at the South African universities of technology (UoTs).
Rice planting technologies and farm performance under different production systems in Ghana
Bismark Amfo, Awal Abdul-Rahaman, Yakubu Balma IssakaThis paper examines the performance of smallholder rice farms established using improved planting technologies – broadcasting, dibbling and transplanting – under different…
A fuzzy multi-criteria framework to identify barriers and enablers of the next-generation vaccine supply chain
Dheeraj Chandra, B. Vipin, Dinesh KumarDue to the introduction of new vaccines in the child immunization program and inefficient vaccine supply chain (VSC), the universal immunization program (UIP), India is…
Individuals' psychosocial voice barriers in lean problem-solving teams
Mohammad Abdul Latif, Jan Vang, Rebeca SultanaVoice role identification and the psychosocial voice barriers represented by implicit voice theories (IVTs) affect lean team members' prosocial voice behavior and thereby…
Supply chain strategy in the luxury fashion industry: impacts on performance indicators
Bianca Bindi, Romeo Bandinelli, Virginia Fani, Margherita Emma Paola PeroThe purpose of this paper was to investigate what types of supply chain strategies (SCS) are implemented within luxury fashion companies, according to the drivers that…
Development of a framework for safety performance measurement of belt conveyor systems
Narendrasinh Jesangbhai Parmar, Ajith Tom JamesThe purpose of this paper is to develop a framework for the safety performance measurement of belt conveyor systems.
How does regulatory framework impact sectoral performance? A systematic literature review
Brajesh Mishra, Avanish KumarThe regulatory framework may be construed as the existence of supporting infrastructure that assists in control, direction/implementation of a proposed course of law, rule…
Corporate characteristics, audit quality and managerial entrenchment during the COVID-19 crisis: evidence from an emerging country
Anissa Dakhli, Abderraouf MtiraouiThe purpose of this paper is to investigate the relationship between some corporate characteristics, audit quality and managerial entrenchment in Tunisian companies.
Selection methods of lean management tools: a review
Ali Jaber Naeemah, Kuan Yew WongThe purpose of this paper is (1) to review, analyze and assess the existing literature on lean tools selection studies published from 2005 to 2021; (2) to identify the…
Linking supply chain professional's competencies to resilience in a turbulent world
Muhammad Idrees Asghar, Haris Aslam, Amer SaeedThis research aims to understand how competencies for supply chain professionals are developed and how they can affect the manager's performance, especially the manager's…
Efficiency and its determinants in the Algerian banks: network data envelopment analysis and partial least squares regression
Adel AchiThe purpose of this paper is to evaluate the efficiency of Algerian banks and examine the effects of explanatory factors on their performance.
Financial determinants of value based performance of construction firms in India
Harish Kumar Singla, Anand PrakashThe purpose of the study is to examine the value-based performance of firms in construction sector in India using Tobin's Q and Market Capitalization (MCAP) and then…
Designing and implementing performance measurement systems based on enterprise engineering guidelines
Louisi Francis Moura, Edson Pinheiro de Lima, Fernando Deschamps, Dror Etzion, Sergio E. Gouvea da CostaThis conceptual paper presents a proposal for improving a performance measurement (PM) system implementation process based on enterprise engineering (EE) guidelines, which…
Corporate governance and firm value: a study on European financial institutions
Hanen Ben Fatma, Jamel ChouaibiThe purpose of this paper is to examine the impact of the characteristics of two corporate governance mechanisms, namely, board of directors and ownership structure, on…
Moderating effects on sustainability reporting and firm performance relationships: a meta-analytical review
Anupama PrasharThe past sustainability literature on the effects of nonfinancial disclosures on a firm's performance is highly fragmented. Thus, the authors raise the following research…
Decision analysis of warehouse productivity performance indicators to enhance logistics operational efficiency
Noorul Shaiful Fitri Abdul Rahman, Nur Hazwani Karim, Rudiah Md Hanafiah, Saharuddin Abdul Hamid, Ahmed MohammedThe warehouse industry is one of the backbones in the logistics operation which involves several activities i.e. storage, receiving, picking and shipping of goods/cargoes…
Firms' capabilities management for waste patents in a circular economy
Luz María Marín-Vinuesa, Pilar Portillo-Tarragona, Sabina ScarpelliniThis study aims to define and measure the capabilities applied by firms to waste-related patents and their relations with the businesses economic performance to support…
What is next for sustainable competitive advantages in pandemic outbreak context?
Bak Aun Teoh, Phern Chern Teoh, Houng Chien Tan, Amlus IbrahimThis paper aimed to validate the sustainable competitive advantage (SCA) measures in Malaysian electronics manufacturing organizations' context after the post coronavirus…
Quality certification and firm performance. The mediation of human capital
Juan Miguel Gallego, Luis H. Gutiérrez RamírezThis paper investigates the impact of adopting quality management standards like ISO9001 on a firm's performance and the mediator role of human capabilities within firms…
Diverse group effectiveness: co-occurrence of task and relationship conflict, and transformational leadership
Mohanad Dahlan, Amer Ali Al-Atwi, Elham Alshaibani, Ali Bakir, Kevin MaherThis study aims to develop a theoretical integrated model examining the role of the co-occurrence of task and relationship conflict (CTRC) as a mediator in the…
The impact of business intelligence on supply chain performance with emphasis on integration and agility–a mixed research approach
Taha Jafari, Azim Zarei, Adel Azar, Alireza MoghaddamThe paper aims to explore how business intelligence (BI), integration and agility influence supply chain performance.
Conception of circular economy obstacles in context of supply chain: a case of rubber industry
Somesh Agarwal, Mohit Tyagi, R.K. GargAdopting the circular economy (CE) notion in the supply chain perspective is necessary for the sustainability viewpoint. However, such practices are deficient, especially…
Informal learning, work engagement and their effects on work-family enrichment
Mansi Rastogi, Osman M. KaratepeDrawing from work-family enrichment (WFE) model and path-goal theory of motivation, this paper proposes and tests work engagement (WE) as a mediator between informal…
In search of supplier flexibility performance measurement
Helena Forslund, Stig-Arne MattssonThe purpose of this study is to identify, characterize and assess supplier flexibility measurement practices in the order-to-delivery process.
Information seeking and collaborative decision-making behaviour in consultancy project teams: a network theoretic viewpoint
Sulafa Badi, Hanxiao Ji, Edward G. OchiengThis study aims to examine how embeddedness influences consultants' information seeking when making decisions within a social network of relationships, and how these…
Performance evaluation in humanitarian operations based on the beneficiary perspective
Brenda Cardoso, Tharcisio Fontainha, Adriana Leiras, Patricia Alcantara CardosoThis paper aims to identify the main performance criteria for Humanitarian Operations (HOs) from the beneficiary perspective and to propose a taxonomy to support the…
A proposed maturity model to improve warehouse performance
Loay Salhieh, Waed AlswaerThe purpose of this paper is to propose a maturity model to improve warehouse performance.
Measure what matters: descriptive and predictive metrics of HRM-pathway toward organizational performance
Rajasshrie Pillai, Brijesh SivathanuTo understand human resource (HR) practices outcomes on HR decision making, strategic human resource management (HRM) and organizational performance by exploring the HR…
An empirical research on developing a logistics performance scale
Artuğ Eren Coşkun, Ramazan ErturgutThe main objective of this study is to identify reliable and valid performance dimensions for both the identification and quantification of logistics performance that…
Impacts of marketing decisions on delivery performance and flexibility of the operations area
Marcos Eduardo Finger, Daniel Pacheco Lacerda, Luis Riehs Camargo, Fábio Sartori Piran, Ricardo Augusto Cassel, Maria Isabel Wolf Motta MorandiThe purpose of this paper is to investigate the relations in the Marketing/Operations interface through the analysis of data of the operational reality of a Brazilian…
Linking responsible leadership with financial and environmental performance: determining mediation and moderation
Zia Ur Rehman, Imran Shafique, Kausar Fiaz Khawaja, Munazza Saeed, Masood Nawaz KalyarDrawing upon the institutional theory, this study examines the influence of responsible leadership on firm performance. Furthermore, this research investigates…
Working capital allocations and productivity: empirical issues and role of asset utilization
Gaurav Singh ChauhanThe article highlights potential mismeasurement in working capital allocations among academicians and practitioners and revisits the relationship between firms' working…
Enhancing employee innovativeness and job performance through a culture of workplace innovation
Mohsin Khan, Rampalli Prabhakara Raya, Rajeesh ViswanathanThe creative employees with innovative ideas tend to engage with the latest technologies and the needed organizational processes for the survival of the companies. The…
Levels and dimensions of diversity in small businesses: contributions for performance
Carla Curado, Silvio H.T. Tai, Mírian Oliveira, Joaquim Miranda SarmentoThe purpose of this study is to propose and test a model on the impact of diversity over performance using a Portuguese national wide comprehensively matched…
Performance assessment of the operations strategy of credit unions
Poliana Martins, Edson Pinheiro de Lima, Sandro César Bortoluzzi, Sergio E. Gouvea da CostaIn this study, the performance assessment of credit unions is developed, seeking to demonstrate how the content of their operations strategy is present in the structuring…
Application of tools and techniques of quality by design in pharmaceutical process
E.V. GijoThe purpose of this article is to demonstrate the application of the tools and techniques of Quality by Design (QbD) approach in an Indian pharmaceutical drug product…
The mediating effect of work engagement on the relationship between work–family conflict and turnover intention and moderated mediating role of supervisor support during global pandemic
Ilhami Yucel, Muhammed Sabri Şirin, Murat BaşThis paper aims to investigate whether there is a relationship between work–family conflict and turnover intention and whether work engagement has a mediating effect and…
The contingent nature of warehouse flexibility
Adam Sadowski, Piotr Wojciechowski, Per EngelsethIn a volatile marketplace, warehouse management is fundamentally contingent of changes in its supply network environment. Flexibility is therefore a key logistics issue in…
Determinants of alliance productivity and performance: evidence from the automobile industry
Rishabh Rajan, Sanjay Dhir, SushilThis study aims to identify critical factors and examine their impact on alliance performance from an organizational learning point of view.
Data-driven performance management of business units using process mining and DEA: case study of an Iranian chain store
Negin Maddah, Emad RoghanianThe underlying purpose of this paper is to propose a comprehensive framework evaluating the performance of business units of an organization with a process perspective…
What should be lean buffer threshold for the forward-reserve warehouse?
Bhavin ShahThe assorted piece-wise retail orders in a cosmetics warehouse are fulfilled through a separate fast-picking area called Forward Buffer (FB). This study determines…
Risk disclosures and firm value: the role of governance in an emerging market
Surbhi Jain, Mehul RaithathaThe objective of this paper is to investigate the impact of risk disclosures on firm value. We further investigate whether effective governance moderates the relation…
Does business strategy and management control system fit determine performance?
Tapio JukkaThis study examines the relationship between business strategy, management control system (MCS) type and performance. Does the alignment of organisation business strategy…
Power outage and proactive service performance: the role of patient incivility and job stress
Raheel Yasin, Ghulam JanDrawing from transactional stress and conservation of resource theories, this study untangles the relationship between power outage, patient incivility, job stress and…
A conceptual model of Lean culture adoption in healthcare
Marc Dorval, Marie-Hélène JobinThis work seeks to offer a greater understanding of Lean healthcare implementation challenges conceptually taking a situated cultural organizational change perspective.
Gendered brokerage and firm performance – An interlock analysis of the UK
Yasaman Sarabi, Matthew Smith, Heather McGregor, Dimitris ChristopoulosCorporate success depends partially on the quality of knowledge accessible to the executive board. One route of access to such knowledge is the appointment of directors…
Firms performance, risk taking and managerial ability
Alex Johanes SimamoraThis research aims to examine the moderating role of managerial ability on the relationship between risk-taking behavior and firms' performance.
What factors can explain the performance of energy companies in Portugal? Panel data evidence
Maria Elisabete Duarte Neves, Luís Baptista, António Gomes Dias, Inês LisboaThis paper aims to analyze the determinants of Portuguese energy companies' performance.
Financial efficiency of commercial banks listed in Egyptian stock exchange using data envelopment analysis
Mahmoud Abdelrahman Kamel, Mohamed El-Sayed Mousa, Randa Mohamed HamdyThis study used data envelopment analysis (DEA) models to measure financial efficiency of twelve commercial banks listed in the Egyptian stock exchange (CBLSE), along with…
Employee–organisation connectedness and ethical behaviour: the mediating role of moral courage
Mario Fernando, Shahriar Akter, Ruwan J. BandaraHow employees connect with their work organisation and how it may play a role in their moral courage and ethical behaviour remain under-explored. This study, using…
Measuring the efficiency of the healthcare sector in Poland – a window-DEA evaluation
Katarzyna Miszczynska, Piotr Marek MiszczyńskiThe main aim of the study was to measure and assess the efficiency of the healthcare system in Poland.
The impact modeling of project management function behaviors on construction labor productivity
Luong Hai NguyenConstruction labor productivity (LP) is the key element in forming the success of construction projects. Numerous studies on the topic of critical success factors (CSFs…
Determinants of coaching success: a systematic review
Wilmar Cidral, Carlos Henrique Berg, Maria Lúcia PaulinoThe major contribution of this paper is to propose a theoretical framework to coachee success and to identify the most relevant resources for coachee success.
Productivity metrics in the context of knowledge work: literature vs practice
Omar A. Tapasco-Alzate, Jaime Giraldo-García, Diógenes Ramírez-RamírezThe purpose of this paper is to perform a comparative analysis between the productivity metrics recommended in the literature and those that companies in the…
Transfer mechanisms for lean implementation with OHS integration in the garment industry
Abu Hamja, Peter Hasle, David HansenLean manufacturing has the potential for simultaneously improving the competitiveness and the social sustainability of the apparel industry in developing countries…
Augmenting bank service quality dimensions: moderation of perceived trust and perceived risk
Abhijeet Biswas, Deepak Jaiswal, Rishi KantPermeation of private sector banks has triggered intense competitiveness in the Indian banking sector; therefore, customer satisfaction has become the epicenter of all…
Measuring coherence of performance measurement indicators in complex and changing environments
Sebastiano Di Luozzo, Fabrizia Del Beato, Massimiliano M. Maria SchiraldiThis paper discusses and integrates the concept of complexity in the performance measurement and management (PMM) theory by providing a comprehensive framework to design…
Measurement and determinants of total factor productivity: evidence from Indian banking industry
Biswabhusan Bhuyan, Subhamitra Patra, Ranjan Kumar BhuianThe purpose of this study is to measure the level of total factor productivity of the Indian banking sector and to identify both the bank-specific and macroeconomic…
Efficacy beliefs and employee voice: the role of perceived influence and manager openness
R. Prince, M.K. RaoThe purpose of this study is to explore how and when an employee's belief in their voice self-efficacy leads to promotive and prohibitive voice behavior. By banking on…
Linking knowledge development with sustainable supply chain performance: mediating effects of innovativeness, proactiveness and risk taking
Syed Awais Ahmad Tipu, Kamel FantazyThe current study provides new insights into the relationships between knowledge development (KD) and sustainable supply chain performance (SSCP) by exploring the…
The transformational leadership role in achieving organizational resilience through adaptive cultures: the case of Dubai service sector
Rana B.S. Madi Odeh, Bader Yousef Obeidat, Mais Osama Jaradat, Ra'ed Masa'deh, Muhammad Turki AlshuridehThis empirical research draws on the existing theory of transformational leadership, adaptive culture and organizational resilience, and investigates the effect of the…
Primary sector in Italy: profitability dynamics and relationship with the international economic crisis
Guido Migliaccio, Pietro PavoneThis paper investigates the income dynamics of Italian primary sector, during and after the international economic crisis. It focuses on three research questions: what has…
Two sides, but not of the same coin: digitalization, productivity and unemployment
Oxana Krutova, Pertti Koistinen, Tuuli Turja, Harri Melin, Tuomo SärkikoskiThis paper aims to examine how input from the digital restructuring of the workplace and productivity affects the risk of job loss and unemployment.
Human resource management (HRM) in the performance measurement and management (PMM) domain: a bibliometric review
Patrizia Garengo, Alberto Sardi, Sai Sudhakar NudurupatiThe literature highlights the key role of human resource management in developing effective organizational performance measurement and management. To understand the state…
Determinants of employee creative behavior in the UAE public sector
Khawla Ali Al Hosani, Anne Rienke van Ewijk, Matloub HussainService levels between public organizations in the United Arab Emirates (UAE) differ and fluctuate. Service levels were found to increase with the level of employee…
Linkage between performance and sustainability initiatives in banking sector–An empirical examination
Rajesh Kumar Bhaskaran, K.S. Sujit, Saksham MongiaThis research study examines the impact of social and governance initiatives on financial performance of global banks. The study is significant in the context of massive…
Sustainability evaluation of service supply chains: a case study of an Indian hospital
Ramji Nagariya, Divesh Kumar, Ishwar KumarIncreasing pressure from the stakeholders makes the inclusion and evaluation of sustainable practices in the service supply chain (SSC) inevitable. Therefore, this paper…
The impact of high performance work system on employee service performance: the role of organizational support and organizational identification
Salamatu Bellah Conteh, Yijun YuanAn important objective of human resource (HR) research is to understand how HR practices can influence employee attitudes and behaviors in order to help achieve…
Servant leadership and employee productivity: a mediating and moderating role
Sudarmo, Pratiwi Dwi Suhartanti, Wahyu Eko PrasetyantoThis study aims to determine the relationship between servant leadership, innovation self-efficacy, corporate work culture and employee productivity in mediating and…
Measuring technology and performance differentials among the Norwegian dairy farms
Habtamu AlemThe study measures the technology gap and performance of the Norwegian dairy farms accounting for farm heterogeneity.
What drives the performance of different bank-ownership types in Indonesia? The pre- and post-GFC analysis
Apriani Dorkas Rambu Atahau, Tom CronjeThe Indonesian banks play crucial roles in the economy, especially because of less developed bond and stock markets. It has undergone drastic changes in bank-ownership…
A performance measurement system for public–private partnerships: integrating stakeholder influence and process trans-period effect
Dan Wang, Xueqing Wang, Lu Wang, Henry J. Liu, Xiajie JiaThe purpose of this study is for examining the evolution of stakeholder influence and the trans-period effect (TPE) of process performance of public–private partnerships…
Analysing the effect of low carbon product design on firm performance
Chiranjit DasThe purpose of this study is to analyze the effect of low carbon product design on firm's competitiveness and economic performance. It also examines the mediating role of…
Transformational leadership and organizational performance of Omani SMEs: the role of market orientation
Khalid Abed Dahleez, Fadi Abdelmuniem AbdelfattahThis study proposed and tested a model on the relationship between transformational leadership (TL) and organizational performance (OP) with a possible intervening effect…
Employee voice behavior: A moderated mediation analysis of high-performance work system
Sumi JhaThe purpose of this study was to investigate the relationship between psychological capital, employee voice behavior and innovative work behavior. The employee voice…
Effects of market orientation, innovation strategies and value-based pricing on market performance
Deonir De Toni, Ricardo Antonio Reche, Gabriel Sperandio MilanThis study aims to propose and test a theoretical model that contemplates antecedent constructs of organizational performance, as well as the interaction among them.
Beyond monetary motivation: the moderation of Hofstede's cultural dimensions
Stephen Tetteh, Rebecca Dei Mensah, Christian Narh Opata, Gloria Nana Yaa Asirifua AgyapongThis study explicitly examines how Hofstede's cultural dimensions moderate the relationship between nonmonetary motivation factors and performance.
Do job competencies influence the satisfaction of customers? An investigation in the cooperative banking sector
V. Shanujas, T. Radha RamananA cooperative bank customer in India has varied needs and is a unique segment of Indian banking. The purpose of the study is to provide the sector with an understanding of…
Job demands-resources model, transformational leadership and organizational performance: a multilevel study
Anastasia A. Katou, Michael Koupkas, Eleni TriantafillidouThe purpose of this paper is to integrate an extended by personal resource job demands-resources (JD-R) model in the relationship between transformational leadership and…
The effect of presenteeism among Bangladeshi employees
Amlan HaquePresenteeism refers to attending work while ill and not being able to work to full capacity. Applying the social cognitive theory (SCT), this paper examines the…
Linking firms' strategies with firm performance: mediating role of network value in telecom industry
Riffat Blouch, Khuda Bakhsh, Wajid Shakeel, Muhammad Majid Khan, Aiza YasmeenThe purpose of the current study is to investigate the role network value of firm on the relationship between firm strategic initiatives on firm performance by managing…
Leadership credibility and change success: mediating role of commitment to change
Noufou Ouedraogo, Michel Zaitouni, Mohammed Laid OuakouakThe purpose of this study is to investigate the effects of leadership credibility on employees' behaviours and attitudes towards organisational change through the lens of…
Distribution planning problem of a supply chain of perishable products under disruptions and demand stochasticity
Pravin Suryawanshi, Pankaj DuttaThe emergence of risk in today's business environment is affecting every managerial decision, majorly due to globalization, disruptions, poor infrastructure, forecasting…
Leadership styles and organisational innovation in Vietnam: does employee creativity matter?
Nhat Tan Nguyen, Lai Wan Hooi, Mohan V. AvvariThis paper aims to look into the role of transformational leadership and transactional leadership as predictors of employee creativity and organisational innovation…
Analysis of enablers for the digitalization of supply chain using an interpretive structural modelling approach
Prakash Agrawal, Rakesh NarainOver the years, technology development has rationalized supply chain processes. The demand economy is disrupting every sector causing the supply chain to be more…
Analysis of multi-factors affecting the performance of Nigeria's refineries: a systems thinking approach
Obinna Iheukwumere, David Moore, Temitope OmotayoThe challenges facing the productivity of Nigeria's refineries have generated much academic discourse. This study was carried out to develop a causal loop model showing…
Role of leader and followers' well-being, engagement and the moderating role of psychological capital
Beena Prakash Nair, T. Prasad, Shreekumar K. NairThe present study had two objectives, first objective was to examine the impact of authentic leadership on followers' well-being and work engagement. The second objective…
The pricing of information asymmetry based on environmental uncertainty and accounting conservatism
Mohsen RashidiThe purpose of this study is to investigate the information asymmetry pricing (relation between information asymmetry and expected return) based on environmental…
Measurement development for eco-innovation capabilities of Malaysian oil and gas firms
Russell Tatenda Munodawafa, Satirenjit Kaur JohlTo combat concerns over the state of the natural environment, energy security and deteriorating air quality, the oil and gas sector needs to implement eco-innovations…
A control chart pattern recognition methodology for controlling information technology-enabled service (ITeS) process customer complaints
Boby JohnThe purpose of this paper is to develop a control chart pattern recognition methodology for monitoring the weekly customer complaints of outsourced information…
Mitigating challenges of small social enterprises to improve performance
Behnam Abedin, Heather Douglas, Jason Watson, Reihaneh BidarSmall social enterprises (SEs) face many challenges as they seek to secure their survival, sustainability and performance, but little is known about the interrelations…
The impact of counterfeit risk management on healthcare supply chain performance: an empirical analysis
Mauro Falasca, Scott Dellana, William J. Rowe, John F. KrosThis study develops and tests a model exploring the relationship between supply chain (SC) counterfeit risk management and performance in the healthcare supply chain (HCSC).
Influence of organizational life cycle on performance management design in the software industry
Salete Verginia Fontana Baiochi, Guilherme Corredato Guerino, Gislaine Camila Lapasini Leal, Renato Balancieri, Syntia Lemos Cotrim, Edwin Vladimir Cardoza GaldamezThis work investigates the influence of the organizational life cycle (OLC) on the performance management system (PMS) design and the performance of projects in Brazilian…
Evaluating the performance of primary schools in India: evidence from West Bengal
Arnab Adhikari, Samadrita Bhattacharyya, Sumanta Basu, Rajesh BhattacharyaIn the context of India, this article proposes an integrated multicriteria decision-making (MCDM) regression-based methodology to evaluate input-level performance of the…
Theoretical model for identifying market development indicators
Vinicius Jaques Gerhardt, Julio Cezar Mairesse Siluk, Ismael Cristofer Baierle, Cláudia de Freitas MichelinThe purpose of this paper is to develop a theoretical model composed of performance indicators divided into stages that represent a chronological order of the market…
Supply chain, geographical indicator and blockchain: provenance model for commodity
Mohita Gangwar SharmaMany commodity supply chains suffer from an unfair value distribution across the supply chain like “Coffee Paradox.” This study explores the coffee supply chain to…
Does meaningful work encompass support towards supervisory, worker and engagement relationship?
Umair Ahmed, Irene Seok-Ching Yong, Munwar Hussain Pahi, Sarfraz Ahmed DakhanThis study aimed at examining the influence of two important elements of social supports, namely supervisor support and coworker support, on work engagement among…
Analysis of lean implementation barriers in Indian ceramic industries: modeling through an interpretive ranking process
Jagdish Bhadu, Dharmendra Singh, Jaiprakash BhamuThe purpose of this paper is to identify and prioritize the lean implementation (LI) barriers in the context of labor intensive Indian ceramic industries through a…
Impact of basic psychological needs on organizational justice and helping behavior: a self-determination perspective
Shih Yung Chou, Thuy Nguyen, Charles Ramser, Tree ChangIntegrating the social exchange perspective of helping behavior with self-determination theory (SDT), this study seeks to examine the impact of employees' psychological…
Dynamic capabilities: antecedents and implications for firms' performance
Ricardo Jorge Correia, Mário Sérgio Teixeira, José G. DiasThis paper aims to explore a new causal link between learning, market and entrepreneurial orientations and firms' performance by introducing dynamic capabilities and…
Identifying the effect of green human resource management practices on lean-agile (LEAGILE) and prioritizing its practices
Somaieh Alavi, Hamid AghakhaniThe present study attempted to identify, measure and prioritize key green human resource management (GHRM) practices to achieve the lean-agile mindset in the steel industry.
How does ownership by corporate managers affect R&D in the UK? The moderating impact of institutional investors
Ahmed Hassanein, Mahmoud Marzouk, Mohsen Ebied A.Y. AzzamThis paper tests for a positive, a negative and a nonlinear relationship between the share of ownership controlled by firm managers and the management decision to invest…