Emotional intelligence as an antecedent of employees’ job outcomes through knowledge sharing in IT-ITeS firms
International Journal of Productivity and Performance Management
ISSN: 1741-0401
Article publication date: 18 September 2024
Abstract
Purpose
Job performance literature has evolved to address the aspects of performance thinking where knowledge sharing (KS) and emotions on the job are considered important. This study evaluates the influence of emotional intelligence (EI), mediated through KS, on job outcomes measured as job performance (JP) and job satisfaction (JS).
Design/methodology/approach
Structural equation modeling methods are used to investigate the degree of influence of EI on job outcomes through KS. The data for analysis has been collected from 227 project managers at Information Technology-Information Technology Enabled Services (IT-ITeS) firms.
Findings
The findings suggest that the EI has a positive and significant effect on KS. This implies that employees with high EI scores are more involved in the KS behavior. Furthermore, the findings suggest that KS partially mediates the relationship between EI and JP, and it fully mediates the relationship between EI and JS.
Research limitations/implications
For KS, the answer lies in the recruitment and retention of emotionally intelligent persons rather than investing only in information technology. The study enhances the literature on knowledge management, sharing and EI.
Practical implications
The proposed research model suggests a successful infusion of KS within IT-ITeS firms. Knowing the EI of employees and, accordingly, changing their behavior towards sharing knowledge is probably a distinctive, most efficacious and essential strategy for augmenting job outcomes.
Originality/value
The study establishes the role of KS in translating the impact of EI on JP and JS. Furthermore, it contributes a novel framework of KS behavior.
Keywords
Acknowledgements
We would like to thank Xavier Institute of Social Service, Goa Institute of Management and Jagdish Seth School of Management for providing required support during the conduction of this research. We would like to provide special thanks to Dr Rajeev Verma, Assistant Professor, IIM Ranchi, for sharing his expertise and knowledge during the conduct of this empirical research. The authors also thank the participating companies and the survey respondents for providing valuable data.
Citation
Verma, J., Sinha, A., Bhattacharjee, S.B. and Tuan Luu, T. (2024), "Emotional intelligence as an antecedent of employees’ job outcomes through knowledge sharing in IT-ITeS firms", International Journal of Productivity and Performance Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJPPM-10-2023-0584
Publisher
:Emerald Publishing Limited
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