International Journal of Productivity and Performance Management


Performance Management and Measurement

Table Of Contents: Volume 57 Issue 4

Unlocking the black box: line managers and HRM‐Performance in a call centre context

Brian Harney, Claire Jordan

The purpose of this paper is to show the way to unlock the black box of HRM and performance linkages by exploring one of the key variables that mediates the link, namely…

Enhancing productivity in manual electronics assembly and inspection through illumination design

Rolando Quintana, Mark T. Leung, An‐Sing Chen

The purpose of this paper is to identify, study and quantify the effects of lighting on yield and productivity in manual electronics assembly (MEA) and inspection as a…

Muddled, massaging, manœuvring or manipulated?

Zoe Radnor

This conceptual paper seeks to consider the impact of performance measurement and reporting based around performance indicators and targets within the public sector and to…

Comparing the performance of national public sectors: conceptual problems

Steven Van de Walle

A number of studies and indicators have ranked European countries in terms of the performance of their public sectors. This paper aims to demonstrate that there are…

Some alternative approaches to performance management for councils

Tim Walker

Arising from a study exploring whether best value and performance management had caused change within councils' waste services, this study, having found alternative…



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  • Dr Luisa Huatuco
  • Dr Nicky Shaw