International Journal of Productivity and Performance Management


Performance Management and Measurement

Table Of Contents: Volume 58 Issue 3

Critical success factors for TQM implementation and their impact on performance of SMEs

Salaheldin Ismail Salaheldin

The purpose of this paper is to identify the critical success factors of TQM implementation, to evaluate their impact on the primary measures as expressed by the…

Determinants of public employees' performance: evidence from Ethiopian public organizations

Gebregziabher Hailesilasie

The purpose of this paper is to explain the determinants of employees' performance in Ethiopian public organizations, by examining the determinant factors of motivation…

Using DMAIC Six Sigma to systematically improve shopfloor production quality and costs

Sameer Kumar, Michael Sosnoski

This study sets out to highlight how a leading manufacturer of tooling, with its continuous improvement drive, has leveraged DMAIC Six Sigma potential to realize cost…

Six Sigma vs TQM: some perspectives from leading practitioners and academics

Jiju Antony

This paper aims to present the fundamental and critical differences between two of the most powerful philosophies of modern quality management.

Lean information management: the use of observational data in health care

Andrew Castle, Rachel Harvey

The purpose of this paper is to compare and contrast traditional data collection methodologies employed in health care with more practical observational methods which are…



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  • Dr Luisa Huatuco
  • Dr Nicky Shaw