International Journal of Productivity and Performance Management: Volume 58 Issue 4


Table of contents - Special Issue: Perspectives on performance

Guest Editors: Jacky Holloway

Exploring performance attribution: The case of quality management standards adoption and business performance

Gavin P.M. Dick

Accreditation to the ISO 9001 Quality Management Systems Standard has proven to be a persistent and growing phenomenon in services and manufacturing, yet to date little attempt…


Discovering effective performance measurement for e‐business

Matthew Hinton, David Barnes

The objective of this paper is to identify the features of an effective e‐business performance measurement system, as well as the practices in organisations with distinctive…


The uses and usefulness of reflexive accounts in strategic performance management research: The case of UK regulated public utilities

Vinh Sum Chau, Barry J. Witcher

The purpose of this paper is to discuss the role of reflexivity in ensuring quality in the conduct of qualitative organizational and management (especially case study based…


Lessons learned from performance management systems implementations

André A. de Waal, Harold Counet

The purpose of this paper is to identify the main problems that can be encountered during the implementation and use of a performance management system (PMS).


Performance management from multiple perspectives: taking stock

Jacky Holloway

The purpose of this paper is to summarise key conclusions from a multidisciplinary review of the state of the art of research into organisational performance management, in…

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  • Dr Luisa Huatuco
  • Dr Nicky Shaw