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The purpose of this paper is to develop and test a conceptual model, which investigates the effects of work‐family conflict, family‐work conflict, work‐family facilitation, and family‐work facilitation simultaneously on exhaustion. This study also aims to examine work social support as a moderator in the relationship between two directions of conflict and facilitation and exhaustion.

Data for this study were collected from a judgmental sample of full‐time frontline employees of the four‐ and five‐star hotels of Albania. Respondents self‐administered the questionnaires. A total number of 107 questionnaires were retrieved.

The results of the hierarchical multiple regression analysis demonstrate that both work‐family conflict and family‐work conflict amplify exhaustion. The results also indicate that work social support buffers the relationship between work‐family conflict and exhaustion and strengthens the negative relationship between work‐family facilitation and exhaustion.

In future studies, longitudinal research designs should be employed to draw causal inferences regarding the relationships examined in the current study. Though common method bias was checked with Harman's single‐factor test using confirmatory factor analysis, gathering data from multiple sources would minimise problems associated with common method bias.

Hotel managers in Albania should benefit from establishing a family‐supportive work environment to enable their employees to manage their work and family roles effectively. Training programs should be organised to teach employees and their supervisors concerning the critical importance of support surfacing from coworkers and supervisors in alleviating the detrimental impact of work‐family conflict on exhaustion and increasing the negative association between work‐family facilitation and exhaustion.

The paper adds to the compendium of knowledge by examining the aforementioned relationships via data gathered from a sample of full‐time frontline hotel employees in Albania.

The purpose of this paper is to develop and test a conceptual model to examine the effects of work‐family conflict, family‐work conflict, and emotional exhaustion on job performance and turnover intentions. The paper also aims to investigate the role of gender as a moderator of the posited relationships.

A sample of frontline hotel employees in Turkey serves as the study setting. Data were collected via self‐administered questionnaires. A total of 723 usable responses were obtained.

The results show that employees facing conflicts originating from their work (family) and family (work) roles become emotionally exhausted. These two forms of interrole conflicts are also significant predictors of frontline employees' turnover intentions. Gender moderates several of the relationships proposed in this paper.

Turkish hotels will benefit from establishing a family‐supportive work environment to lessen the detrimental impact of conflicts in the work‐family interface on frontline employees' emotional exhaustion and job outcomes. A dual (i.e. gender‐specific) approach appears to hold promise in managing frontline employees.

When these results are compared to the results of studies conducted in western countries, a number of similarities become evident. These similarities broadly suggest that research findings derived from western countries are generalizable into a culturally different setting, and support the premise that as traditional gender roles continue to expand and change, a convergence of findings in work‐family research takes place cross‐culturally.

This study aims to examine the consequences of work–family conflict and explore the mechanism by which it influences organizational citizenship behavior from the perspective of changes in and preservation of family well-being (emotional resources).

Work–family conflict has always been an important research topic in the field of organizational behavior; scholars have studied the relationship between it and organizational citizenship behavior from different perspectives. To better understand the mechanism of work–family conflict on organizational citizenship behavior, we use a longitudinal design and analyze the multi-stage matching data of 209 employees and their superiors from six cities in southern China. The authors construct a theoretical model based on the conservation of resources theory to explore the mechanism by which work–family conflict influences organizational citizenship behavior when taking employees’ family well-being as a mediator and work–family segmentation preference as the boundary condition.

Work–family conflict has a significant negative effect on family well-being and this effect is moderated by work–home segmentation preferences. Work–family conflict also has a significant indirect effect on organizational citizenship behavior through family well-being and this indirect effect is enhanced by an increase in the level of preference for work–home segmentation.

This study enriches our knowledge of the moderating variables in the study of work–family relationships from the perspective of individual personality traits. It also provides a new perspective for the study of such relationships in the context of Chinese family culture.

A model integrating work‐role expectations of employees, work‐family conflict, family‐work conflict, and a component of burnout was proposed and empirically tested on 163 employees, who were also part of dual‐earner couples. Gender differences were found in the proposed model. For males, work‐family conflict mediated the relationship between work‐role expectations and emotional exhaustion. Although the same indirect relationship was found for females, a direct relationship also existed between work‐role expectations and emotional exhaustion. Additionally, for females, family‐work conflict was found to be a key contributor to work‐family conflict and emotional exhaustion. Managerial implications and future research directions are discussed.

The purpose of this paper is to examine the relationships between perceived organizational support, work-family conflict, family-work conflict and presenteeism in the context of hotel industry.

Data were collected via survey administered to 402 employees of five-star hotels in Antalya, Turkey. Data were analyzed using SPSS package program.

The results showed that there was a significant and negative relationship between perceived organizational support and presenteeism and a significant and positive relationship between work-family/family-work conflict and presenteeism. Moreover, perceived organizational support had no significant effect on presenteeism, while work-family/family-work conflict had a significant effect on presenteeism.

Hotels need a healthy and productive workforce to ensure customer satisfaction and increase the quality of service. Reducing work-family/family-work conflict and increasing organizations’ support to employees is critical for protecting employee health and eliminating presenteeism behavior.

This study provides organizations with practical and theoretical implications to improve employee health and productivity.

Research has shown that colleagues' norms promoting the need to respond quickly to work-related messages (CN) have a negative effect on work recovery experiences. In the present study, the authors examine the direct and indirect – through affective rumination and problem-solving pondering – effects of these norms on work–family conflict, family–work conflict and job satisfaction, and verify whether and how these associations differ between employees working onsite (n = 158) or remotely (n = 284).

A total of 442 employees completed an online survey that covered measures on CN, affective rumination, problem-solving pondering, work–family conflict, family–work conflict and job satisfaction.

As hypothesized, the study results revealed that CN were positively related to work–family conflict and family–work conflict, but not to job satisfaction. Moreover, the indirect effects of CN on work–family conflict and job satisfaction were significantly mediated by affective rumination and problem-solving pondering, whereas the indirect effects of these norms on family–work conflict were significantly mediated by affective rumination. Finally, the relations between CN and the mediators (affective rumination and problem-solving pondering) were stronger among employees working onsite than among employees working remotely.

These results revealed that working remotely buffered the detrimental effects of CN on affective rumination and problem-solving pondering.

Numerous studies have been conducted to test the causal relationship among role conflict, role satisfaction and stress. However, they are mostly done in the USA. Given that Chinese culture is different from American culture, models developed in the West may not apply to the Chinese population. This study, therefore, examined the causal relationship among work conflict, family conflict, job satisfaction, marital satisfaction, life satisfaction and stress. Subjects of this study included nurses, social workers, and managers in Hong Kong. Path analysis was conducted and its result showed a good fit of the model. The findings indicate that job satisfaction and marital satisfaction experienced by the subjects were affected by work conflict and family conflict as well as inter‐role conflict. Likewise, their stress level was also influenced by life satisfaction which in turn was affected by job satisfaction and marital satisfaction.

This study introduced a focus on work flexibility-worry and intended to test whether work flexibility-worry would weaken the strengthening power of work flexibility-willingness on the relationship between work flexibility-ability and work–family conflict from the perspective of person–situation interaction.

Participants were 924 employees recruited by the snowballing technique. They completed questionnaires about demographics and work flexibility. Multivariate stepwise regression was used to analyze the collected data.

Results showed that work flexibility-ability can reduce work-to-family conflict. However, this effect is most pronounced only among individuals with a high work flexibility-willingness who simultaneously experience low work flexibility-worry.

For organizations that want to provide work flexibility benefits to employees, they should not only pay attention to employees' personal preference for work flexibility but also create a climate in which all employees are allowed to use the flexibility supply without criticism from coworkers and without impacting organizational evaluations, which can benefit employees' functioning in both their work and family roles.

This study clarified the joint role of willingness and worry in predicting the extent to which work flexibility-ability reduces work–family conflict, which helps organizations to better understand the conditions under which work flexibility can better reduce work–family conflict.

The present study aims to contribute to the growing cross‐national body of literature on work‐family conflict (WFC) and family‐work conflict (FWC) issues by examining the interrelationship of these constructs with other variables in the context of a transitional economy.

Data were collected using self‐report questionnaires distributed to retail salespeople in Hungary. Hypothesis tests were conducted using structural equation modeling.

The results revealed that WFC is strongly related to job stress, while FWC is not, and that job stress fully mediates the effect of WFC on turnover intentions. It was also found that self‐efficacy, as a moderator, heightened the positive effect of WFC on job stress, but attenuated the effect of FWC.

Future research could examine both the deleterious and beneficial effects of role identity spillover and include additional psychological work outcomes beyond turnover intentions. Assessing the impact of collective efficacy in addition to individual self‐efficacy is also warranted in future studies conducted in transitional economies, especially those with collectivistic cultures.

The authors' evidence that WFC is more strongly related to job stress than FWC underscores the need for retailers to implement progressive policies to create supportive work environments, which can reduce WFC and FWC. The finding of the contingent effect of self‐efficacy also has important implications for recruiting and training practices of retailers operating in transitional economies.

This study is among the first to compile the multiple theoretical rationales for the moderating effect of self‐efficacy and empirical evidence that it operates in opposite ways relative to WFC and FWC.

The current longitudinal study investigated the within- and between-person variance in work-to-family conflict and family-to-work conflict among working mothers over time. It also examined the effects of a nonstandard work schedule and relationship quality on work-to-family conflict and family-to-work conflict using bioecological theory. Results of multilevel modeling analyses showed that there was significant within- and between-person variance in work-to-family conflict and family-to-work conflict. The linear and quadratic terms were significantly related to family-to-work conflict, whereas the quadratic term was significantly associated with work-to-family conflict. There was also a positive relationship between a nonstandard work schedule and work-to-family conflict, whereas relationship quality was negatively associated with family-to-work conflict. Future studies should consider diversity among working mothers to adequately predict work–family conflict. The current study provides important implications for employers to consider, concerning within-and between-person differences among working mothers, which could in turn allow for accommodations and help to decrease work–family conflict.