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Perceived organizational support, work-family/family-work conflict and presenteeism in hotel industry

Ebru Arslaner (Department of Tourism Management, Eskisehir Osmangazi University, Eskisehir, Turkey.)
Yasin Boylu (Department of Tourism Management, Gazi University, Ankara, Turkey.)

Tourism Review

ISSN: 1660-5373

Article publication date: 19 June 2017




The purpose of this paper is to examine the relationships between perceived organizational support, work-family conflict, family-work conflict and presenteeism in the context of hotel industry.


Data were collected via survey administered to 402 employees of five-star hotels in Antalya, Turkey. Data were analyzed using SPSS package program.


The results showed that there was a significant and negative relationship between perceived organizational support and presenteeism and a significant and positive relationship between work-family/family-work conflict and presenteeism. Moreover, perceived organizational support had no significant effect on presenteeism, while work-family/family-work conflict had a significant effect on presenteeism.

Practical implications

Hotels need a healthy and productive workforce to ensure customer satisfaction and increase the quality of service. Reducing work-family/family-work conflict and increasing organizations’ support to employees is critical for protecting employee health and eliminating presenteeism behavior.


This study provides organizations with practical and theoretical implications to improve employee health and productivity.



Arslaner, E. and Boylu, Y. (2017), "Perceived organizational support, work-family/family-work conflict and presenteeism in hotel industry", Tourism Review, Vol. 72 No. 2, pp. 171-183.



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