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Perceived organizational support, work-family/family-work conflict and presenteeism in hotel industry

Ebru Arslaner (Department of Tourism Management, Eskisehir Osmangazi University, Eskisehir, Turkey.)
Yasin Boylu (Department of Tourism Management, Gazi University, Ankara, Turkey.)

Tourism Review

ISSN: 1660-5373

Article publication date: 19 June 2017

Abstract

Purpose

The purpose of this paper is to examine the relationships between perceived organizational support, work-family conflict, family-work conflict and presenteeism in the context of hotel industry.

Design/methodology/approach

Data were collected via survey administered to 402 employees of five-star hotels in Antalya, Turkey. Data were analyzed using SPSS package program.

Findings

The results showed that there was a significant and negative relationship between perceived organizational support and presenteeism and a significant and positive relationship between work-family/family-work conflict and presenteeism. Moreover, perceived organizational support had no significant effect on presenteeism, while work-family/family-work conflict had a significant effect on presenteeism.

Practical implications

Hotels need a healthy and productive workforce to ensure customer satisfaction and increase the quality of service. Reducing work-family/family-work conflict and increasing organizations’ support to employees is critical for protecting employee health and eliminating presenteeism behavior.

Originality/value

This study provides organizations with practical and theoretical implications to improve employee health and productivity.

Keywords

Citation

Arslaner, E. and Boylu, Y. (2017), "Perceived organizational support, work-family/family-work conflict and presenteeism in hotel industry", Tourism Review, Vol. 72 No. 2, pp. 171-183. https://doi.org/10.1108/TR-09-2016-0031

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited