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Case study
Publication date: 20 January 2017

Shane Greenstein and Michelle Devereux

By 2006, Wikipedia had achieved the type of success that only a handful of young organizations could ever dream of reaching. It had grown from almost nothing in 2001 to become one…

Abstract

By 2006, Wikipedia had achieved the type of success that only a handful of young organizations could ever dream of reaching. It had grown from almost nothing in 2001 to become one of the consistently highest ranked and most visited sites on the Internet. This success brought new problems at a scale that no organization of this type had ever before faced. Exposes students to Wikipedia's brief history, the causes of its success, and the issues it faced going forward. Two topics form the focus: The first concerns the rules and norms for submission and editing, which raise questions about the ambiguity of Wikipedia's authority and the virtual cycle that keeps the site going; The second concerns the need to alter its practices as it gains in popularity, raising questions about what any wiki site, profit-oriented or open source, must do to scale to large numbers of participants and entries. These issues arise as part of a discussion about the site's priorities going forward.

To teach the factors that shape Wikipedia and wikis in general. Students will become familiar with the internal operations of wikis, open-source programs for developing text from many users. Also to facilitate teaching about factors that shape reference sites on the Internet, dividing discussion into three sub-topics: defining what Wikipedia is and what it is not, analyzing how it works, and understanding why it generates controversy in some circles.

Details

Kellogg School of Management Cases, vol. no.
Type: Case Study
ISSN: 2474-6568
Published by: Kellogg School of Management

Keywords

Article
Publication date: 1 September 2005

Gerry McKiernan

This article of part 1 of a two part series on wikis. Part 1 focuses on wikipedia.

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Abstract

Purpose

This article of part 1 of a two part series on wikis. Part 1 focuses on wikipedia.

Design/methodology/approach

The article is prepared by a library professional and provides a summary of the main features.

Findings

A wiki is a piece of server software that allows users to freely create and edit web page content using any web browser. Wiki supports hyperlinks and has a simple text syntax for creating new pages and crosslinks between internal pages on the fly.

Originality/value

This article is a useful summary of a development of interest to library and information management professionals.

Details

Library Hi Tech News, vol. 22 no. 8
Type: Research Article
ISSN: 0741-9058

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Article
Publication date: 10 July 2017

Brendan Luyt

The Burma/Myanmar naming controversy on Wikipedia stands as an exemplary debate at least in terms of the politeness and civility of discourse. It was also one of the longer…

Abstract

Purpose

The Burma/Myanmar naming controversy on Wikipedia stands as an exemplary debate at least in terms of the politeness and civility of discourse. It was also one of the longer running debates on Wikipedia beginning almost at the same time as the creation of the article in 2003. But this debate has other lessons for those interested in one of the world’s key pieces of information infrastructure. The paper aims to discuss these issues.

Design/methodology/approach

The author’s approach to the study of the Wikipedia talk pages devoted to the Burma/Myanmar naming controversy is qualitative in nature and explores the debate over sources through textual analysis.

Findings

Editors brought to their work a number of underlying assumptions including the primacy of the nation-state and the nature of a “true” encyclopedia. These were combined with a particular interpretation of neutral point of view (NPOV) policy that unnecessarily prolonged the debate and, more importantly, would have the effect, if widely adopted, of reducing Wikipedia’s potential to include multiple perspectives on any particular topic.

Originality/value

The study clearly shows how editors tend to uncritically reproduce the dominant assumptions of their societies. When combined with positivist readings of NPOV policy, this has grave implications for Wikipedia’s potential to open up representation to a wider set of knowledge producers and perspectives. Much of this potential cannot be realized if the assumptions of editors, especially their flawed understanding of NPOV, cannot be challenged effectively.

Details

Journal of Documentation, vol. 73 no. 4
Type: Research Article
ISSN: 0022-0418

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Book part
Publication date: 16 October 2018

Piotr Konieczny

This study investigates why contributors to online volunteer organizations reduce activity or discontinue volunteering. First, this analysis, based on a survey of over a 100…

Abstract

This study investigates why contributors to online volunteer organizations reduce activity or discontinue volunteering. First, this analysis, based on a survey of over a 100 English Wikipedia’s volunteers with the highest edit count, identifies a gap in the research on volunteers burnout/dropout, namely the importance of interpersonal conflict as an understudied yet highly significant factor. Second, this analysis has practical implications for the sustainability of the Wikipedia project. Third, this analysis should outline an underrepresented issue that if generalizable, may help other volunteer organizations identify a key area related to their volunteer burnout/dropout.

Details

Research in Social Movements, Conflicts and Change
Type: Book
ISBN: 978-1-78756-895-2

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Article
Publication date: 12 March 2018

Arthur M. Diamond Jr

Since the 1960s, experts have predicted that we are on the verge of curing cancer. The purpose of this paper is to explore the obstacles to progress, and to propose policies that…

Abstract

Purpose

Since the 1960s, experts have predicted that we are on the verge of curing cancer. The purpose of this paper is to explore the obstacles to progress, and to propose policies that will lead more quickly to more success.

Design/methodology/approach

To speed future cures, we need to look at the traits, and methods of those innovative medical entrepreneurs who achieved breakthroughs in the past, and learn what institutions and policies enabled, or blocked, their progress.

Findings

Breakthrough innovators tend to be less-credentialed outsiders who “see what others do not see,” often by nimble and persistent pursuit of serendipitous discoveries or slow hunches. For example, Freireich and DeVita were less-credentialed outsiders. Freireich cured childhood leukemia and DeVita cured Hodgkin’s lymphoma, by pursuing nimble trial-and-error experimentation in their anti-cancer chemotherapy cocktails. Min Chiu Li pursued his slow hunch that his patients would benefit from longer chemotherapy than the mandated National Cancer Institute protocol allowed. He was fired, but his patients were cured. Today, FDA-mandated regulatory protocols, often defended as applications of the precautionary principle, greatly restrict innovative medical entrepreneurs, thereby delaying cancer cures and costing lives.

Originality/value

The paper proposes a new approach to medical innovation, allowing cancer researchers to engage in trial-and-error experiments that follow up on serendipitous discoveries and plausible hunches. The result will be more cures and longer lives.

Details

Journal of Entrepreneurship and Public Policy, vol. 7 no. 1
Type: Research Article
ISSN: 2045-2101

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Article
Publication date: 9 May 2016

Dariusz Jemielniak

The purpose of this paper is to show the limits of a-hierarchical organization in the Wikimedia movement governance model. Wikimedia governance, as well as the dynamic…

1133

Abstract

Purpose

The purpose of this paper is to show the limits of a-hierarchical organization in the Wikimedia movement governance model. Wikimedia governance, as well as the dynamic transformations it is currently undergoing, remains to be covered by the literature on organization and management studies; yet, they exemplify the problems with the “organization of the future,” which is highly idealized throughout the management literature.

Design/methodology/approach

The research design relies on an ethnographic, long-term, participative study of the Wikipedia community at large. The methods used rely mainly on discourse analysis and interviews. The study benefits from the unique participant immersion of the researcher (who spent six years participating in the studied community, making over five edits each day on average, and being elected to several positions of highest trust within the organization).

Findings

The findings show that the open, participative, and democratic character of the organization, which in theory is oriented toward sustainable solidarity, as well as the semi-anonymous character of some of the members’ identities, makes the community more empowered yet more belligerent. Also, the entirely open and flat governance model makes it more difficult to establish a stable leadership consensus.

Research limitations/implications

Research is limited due to its methodological design, as it relies on in-depth qualitative case studies, rather than wider analysis. Further quantitative research is needed to confirm the findings on a bigger scale and in other open collaboration organizations.

Practical implications

The findings show that participative organizational design, especially in open collaboration projects, have adverse effects in leading to overly confrontational and quarrelsome organizational culture, which not only makes decision making more difficult, but also deters people less used to debating and conflict.

Social implications

The social implications of the findings suggest that even in highly democratized structures, some minimal forms of leadership, and governance are useful to facilitate the decision-making processes.

Originality/value

This paper extends the understanding of organizational dynamics and governance in open collaboration organizations, and exposes the shortcomings of this model, which are an inevitable trade-off for its indisputable benefits.

Details

Journal of Organizational Change Management, vol. 29 no. 3
Type: Research Article
ISSN: 0953-4814

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Article
Publication date: 13 October 2022

Nanjala Nyabola

Maneno mengi yanayohusu haki za binadamu na haki za kiteknolojia hayajatafsiriwa katika lugha ya Kiswahili. Kwa hivyo, wataalamu wa teknolojia na watetezi wa haki za kidijitali…

Abstract

Purpose

Maneno mengi yanayohusu haki za binadamu na haki za kiteknolojia hayajatafsiriwa katika lugha ya Kiswahili. Kwa hivyo, wataalamu wa teknolojia na watetezi wa haki za kidijitali hutumia maneno ya Kiingereza – hata bila utohozi – wanapozungumzia haki za kiteknolojia. Hali hii ya mambo inachangia udhoofu fulani katika utetezi wa haki za kidijitali kwani wanaojaribu kueleza jamii umuhimu wa haki hizi hulazimishwa kutegemea msamiati wa Kiingereza usiyo na msingi au viungo na lugha ya Kiswahili Katika makala hii, tutazungumzia umuhimu wa kukaribisha watu kutumia lugha za Kiafrika kwenye mtandao.

Design/methodology/approach

Kiswahili ni lugha ya Kiafrika inayozungumzwa katika eneo zaidi sana duniani. Karibu watu milioni mia moja na arobaini Afrika mashariki wanazungumza Kiswahili kama lugha yao ya kwanza au ya pili, miongoni mwao Wakenya na Watanzania, wenyeji wa nchi ambamo Kiswahili ni lugha ya kitaifa. Tena kuna historia ndefu ya kutumiwa kwa lugha ya Kiswahili katika uandishi, uchapishaji na ubunifu wa utamaduni wa kisasa. Kiswahili pekee yake ndiyo lugha ya asili ya Kiafrika inayotumika kama lugha ya maalum ya Umoja wa Mataifa za Kiafrika. Hata hivyo, kwa upande wa matumizi ya Kiswahili, hasa kwenye mada ya teknolojia, Kiswahili imewachwa nyuma.

Findings

Zaidi ya maneno rasmi, uwepo wa lugha za Kiafrika ni muhimu kuimarisha jumuiya za Kiafrika mtandaoni kwani lugha inalenga sana haki na utambulisho wa watu. Miradi za kutafsiri maneno za kiteknolojia katika lugha ya Kiswahili inahimiza jumuiya za Afrika Mashariki kuunda jamii inayosimamia matakwa yao vyema. Makala hii basi inazingatia umuhimu wa lugha kwenye kuunda jamii na katika hatua za kuondoa mbinu za kikoloni mtandaoni ili wenyeji wa Afrika Mashariki wajione mtandaoni kwa ujumla wao wote. Makala pia itazingatia semiotiki ya lugha katika ubunifu wa teknolojia, na umuhimu wa kutafsiri jamii ya lugha ya Kiswahili katika harakati za kuondoa ukoloni katika ubunifu huu. Lakini sio tu kwamba lugha ya Kiswahili ndio pekee inayoweza kuondoa mbinu za kikoloni mtandaoni, kwani pia lugha hiyo ina ishara za kutawalwa kwa jamii fulani. Bali makala hii inatumia mfano wa Kiswahili kuhimiza utumiaji wa lugha za kiasili au za kimama mtandaoni ili kulinda mustakabali wa kidijitali wa umma.

Originality/value

Umuhimu wa makala hii ni kuashiria jipya umuhimu wa lugha katika harakati za kuendeleza haki za kidijitali na hasa kuondoa mbinu za kikoloni kwenye teknolojia, swala lisilowahijadiliwa katika lugha ya Kiswahili.

Article
Publication date: 30 November 2020

Amanda Budde-Sung

Despite its Australian birthplace, the ugg boot industry is now fully dominated by one American company, and the Australian ugg boot industry has been frozen out of global trade…

Abstract

Purpose

Despite its Australian birthplace, the ugg boot industry is now fully dominated by one American company, and the Australian ugg boot industry has been frozen out of global trade. This study aims to consider the impact on the competitive advantage of culturally distinctive but not new, intellectual property (IP) through the historic lens of the Australia–USA battle over the UGG boot trademark.

Design/methodology/approach

This study uses trademark applications, court documents, annual reports and brand reports to trace the history of the change and growth of the ugg boot industry from a small cottage industry in Australia to a billion-dollar monopoly controlled by an American company.

Findings

Court documents and trademark applications from 1979 to 2019 indicate that Australian firms underestimated the cultural differences between the USA and Australia and thus failed to adequately protect the generic word “ugg” in foreign markets where it was considered to be distinctive, rather than generic.

Practical implications

The paper highlights the importance of the first-mover advantage that can be conferred upon a firm by IP that is not new. Trademarks must be distinctive, rather than new, but properly used, they can offer substantial global competitive advantages to firms.

Originality/value

The in-depth analysis of the development of the UGG brand highlights the importance of intangible barriers in global business. The impact on the competitive advantage these intangible barriers gave US firms over Australian firms in the worldwide sheepskin boot market is discussed.

Details

Journal of Management History, vol. 27 no. 2
Type: Research Article
ISSN: 1751-1348

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