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Volunteer Retention, Burnout and Dropout in Online Voluntary Organizations: Stress, Conflict and Retirement of Wikipedians

Research in Social Movements, Conflicts and Change

ISBN: 978-1-78756-896-9, eISBN: 978-1-78756-895-2

ISSN: 0163-786X

Publication date: 16 October 2018

Abstract

This study investigates why contributors to online volunteer organizations reduce activity or discontinue volunteering. First, this analysis, based on a survey of over a 100 English Wikipedia’s volunteers with the highest edit count, identifies a gap in the research on volunteers burnout/dropout, namely the importance of interpersonal conflict as an understudied yet highly significant factor. Second, this analysis has practical implications for the sustainability of the Wikipedia project. Third, this analysis should outline an underrepresented issue that if generalizable, may help other volunteer organizations identify a key area related to their volunteer burnout/dropout.

Keywords

Citation

Konieczny, P. (2018), "Volunteer Retention, Burnout and Dropout in Online Voluntary Organizations: Stress, Conflict and Retirement of Wikipedians", Research in Social Movements, Conflicts and Change (Research in Social Movements, Conflicts and Change, Vol. 42), Emerald Publishing Limited, Bingley, pp. 199-219. https://doi.org/10.1108/S0163-786X20180000042008

Publisher

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Emerald Publishing Limited

Copyright © 2018 Emerald Publishing Limited