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The purpose of this paper is to propose a methodology for the engineering of E-maintenance platforms that is based on a value-driven approach.

The methodology assumes that a value-driven engineering approach would help foster technological innovation for maintenance management. Indeed, value-driven engineering could be easily adopted at the business level, with subsequent positive effects on the industrial applications of new information and communication technologies solutions.

The methodology combines a value-driven approach with the engineering in the maintenance scope. The methodology is tested in a manufacturing case to prove its potential to support the engineering of E-maintenance solutions. In particular, the case study concerns the investment in E-maintenance solutions developed in the framework of a Supervisory Control and Data Acquisition system originally implemented for production purposes.

Based on literature research, the paper presents a methodology that is implemented considering three different approaches (business theories, value-driven engineering and maintenance management). The combination of these approaches is novel and overcomes the traditional view of maintenance as an issue evaluated from a cost-benefit perspective.

Value driven maintenance (VDM) is a fairly new maintenance management methodology based on four maintenance value drivers and the formula of net present value (NPV) to calculate the value of different maintenance strategies. However, the dependability of the engineering assets needs to be assessed in order to make an estimation of the NPV. Therefore, the purpose of this paper is to critically analyse standardised indicators to find the most essential indicators for the four value drivers and for estimation of the NPV. Terminology containing performance drivers and killers are common in the field of asset management, but not many publications can be found for their detailed descriptions. One section in this paper is therefore dedicated to review these terms. A comprehensive description and classification of performance killers and drivers, and of indicators for VDM are presented in this paper.

Review of literature for technical terminology and review of standards for identification of indicators for maintenance performance measurement and NPV of maintenance.

Common description of technical terminology, as used by researchers, and identification of the most important indicators for maintenance performance measurement and the NPV of maintenance. Indicators classified under economic, technical, organizational and health, safety and environment (HSE) perspectives from EN 15341 standards are discussed and identified.

Description of emerging terminology in maintenance performance measurement adds to the consistency in communication of researchers and business stakeholders. Also, the identified maintenance performance indicators can facilitate performance measurement of organisations new to the process of measuring and analysing their performance.

The purpose is to describe new business opportunities within the Swedish railway industry and to support the development of business models that corresponds with the needs and requirements of Industry 4.0, here denoted as Service Management 4.0.

The study is an in-depth and descriptive case study of the Swedish railway system with specific focus on a railway vehicle maintainer. Public reports, statistics, internal documents, interviews and dialogues forms the basis for the empirical findings.

The article describes the complex business environment of the deregulated Swedish railway industry. Main findings are in the form of identified business opportunities and new business model propositions for one of the key actors, a vehicle maintainer.

The article provides valuable understanding of business strategy development within complex business environments and how maintenance related business models could be developed for reaching Service Management 4.0.

The purpose of this paper is to discuss to what extent the maturity of a professional facilities management (FM) organisation can add value to the owner by keeping their building stock in good condition, functional and up to date in the long‐term. Are the Norwegian municipalities adding value in their building assets by applying a maintenance strategy? What are their strategies and how are they adding value to the end‐user? Is there any correlation between the maintenance strategy and the condition of the building stock?

Facilities management strategies and outcomes have been studied, in an attempt to map cause and effect related to the condition of buildings. A literature review of surveys and recent research has given input to a questionnaire that has been used in a survey of 31 Norwegian municipalities. Four municipalities were also given in‐depth interviews among key personnel of the FM unit of four municipalities. The authors have studied the effects of maintenance and how the indirect factors influence the maintenance.

Proper governance and political prioritization of maintenance and facilities management are found to have a positive correlation with good building condition. A long‐term objective and a strategy including a maintenance and management plan along with political commitment are key success factors for achieving a desired and sustainable standard of municipality buildings. It is difficult to document a correlation between maintenance expenses and building condition. This may be surprising, as it contradicts a general understanding in the FM sector. However, it also supports the assumption that building condition is influenced by a wide array of factors that interact with each other.

Establish a long‐term plan for the maintenance of the building portfolio, have a good overview of maintenance needs and user needs, clear strategy of how to develop the building portfolio according to user needs and ensure that the FM unit have good competence to do value driven maintenance.

The paper provides information about how 31 Norwegian municipalities are handling their building stock in terms of governance, condition state, maintenance and FM competence. The paper highlights the need for a change of mindset and asks: what are the strategies to have an upkeep and well developed building stock that adds value to user and owner? The success factor is highlighted to having a vision or policy of the properties that is followed up by conscious choices that prioritize actions to optimize available funding. This is useful in terms of communicating the consequences of lack of maintenance to politicians (owner representative).

This paper aims to investigate how the product architecture and service architecture methodology can be applied in strategic maintenance optimization to reduce the non-value-adding variance of maintenance, decrease the complexity and ensure alignment in maintenance practices in asset-intensive companies. The proposed maintenance architecture model will make it possible to make data-driven decisions regarding how the equipment should be grouped and maintained.

The research approach is considered exploratory, and the main research strategy is a case study. The maintenance architecture model is developed based on the product architecture methodology and then tested in three different cases in the oil and gas sector.

Through the maintenance architecture model, it is possible to pair a quantitative data-driven approach with qualitative understanding of dependencies between equipment, maintenance actions and maintenance work management processes, enabling a more holistic and top-down data-driven approach to improving maintenance, than what currently exists in literature.

The proposed model provides a contribution to the understanding of maintenance and is positioned at a detailed level, different from other maintenance improvement models. This model is focused on the main drivers of maintenance that can be utilized at the strategic level compared to optimization of maintenance for individual pieces of equipment.

The purpose of this paper is to identify maintenance improvement potentials using an overall equipment effectiveness (OEE) assessment within the manufacturing industry.

The paper assesses empirical OEE data gathered from 98 Swedish companies between 2006 and 2012. Further analysis using Monte-Carlo simulations were performed in order to study how each OEE component impacts the overall OEE.

The paper quantifies the various equipment losses in OEE, as well as the factors availability, utilization, speed, quality, and planned stop time. From the empirical findings, operational efficiency losses are found to have the largest impact on OEE followed by availability losses. Based on the results, improvement potentials and future trends for maintenance are identified, including a systems view and an extended scope of maintenance.

The paper provides detailed insights about the state of equipment effectiveness in terms of OEE in the manufacturing industry. Further, the results show how individual OEE components impact overall productivity and efficiency of the production system. This paper contributes with the identification of improvement potentials that are necessary for both practitioners and academics to understand the new direction in which maintenance needs to move. The authors argue for a service-oriented organization.

The purpose of this paper is to review the advancements made in the area of contemporary maintenance management individualisation, to identify the difficulties in strategy design and to document the implementation of such a strategy in a maintenance intense organisation.

A contemporary nine‐step framework for designing and implementing an individualised maintenance strategy is proposed. Individualising your maintenance strategy offers tangible benefits compared to the commercially available generic models, although the research highlights complexities in its conception and integration.

The proposed nine‐step framework was successfully integrated in a maintenance intense organisation and it had an immediate effect on all agreed performance indicators, from failure rates to overall maintenance costs.

The work to date in this field falls short of a complete solution and while the current research illustrates the viability of such an approach, much more work is required in the area of optimisation within each of the iterative nine steps.

This research is of interest to maintenance managers and front‐line maintenance practitioners. This framework is predicated upon practical experiences gathered by the authors within varying maintenance intense organisations and fully referenced published work by other authors.

The purpose of this paper is to provide a literature review of the performance measurement (PM) in maintenance. The authors aim to discuss the background and development of the PM for maintenance, besides defining the concept of performance measures for maintenance and the frameworks developed.

A detailed and extensive literature search and study was undertaken by the authors on the concept and definition of PM, performance indicators (PIs), maintenance performance indicators and various performance frameworks. The history and theory of PM over different phases of business and technological developments have been critically examined and analysed in this review paper.

This paper reviews and presents the different PIs and PM frameworks like; balanced scorecard (BSC), performance prism, performance pyramid and performance matrix, etc., and identifies their characteristics and shortcomings. After considering related issues and challenges, frameworks and approaches for the maintenance performance measurement (MPM) are also presented, where the emerging techniques like; emaintenance have also been discussed amongst others. More and more industries are applying the balanced and integrated MPM frameworks for their competitive survivability and sustainability.

The concept, issues and approaches considered for the MPM frameworks can be adapted by the practicing managers, while trying to define and develop an MPM framework for the operation and maintenance activities. The considerations of the advantages and limitations of different frameworks can provide insights to the managers for implementation.

Some literature reviews on MPM and MPM frameworks are available today. This paper makes an attempt to provide a detailed and relevant literature review, besides adding value in this new and emerging area.

The purpose of this paper is to investigate the use of problem-solving approaches in maintenance cost management (MCM). In particular, the paper aims to examine characteristics of MCM models and to identify patterns for classification of problem-solving approaches.

This paper reflects an extensive and detailed literature survey of 68 (quantitative or qualitative) cost models within the scope of MCM published in the period from 1969 to 2013. The reviewed papers have been critically examined and classified based on implementing a morphological analysis which employs eight criteria and associated expressions. In addition, the survey identified two main perspectives of problem solving: first, synoptic/incremental and second, heuristics/meta-heuristics.

The literature survey revealed the patterns for classification of the MCM models, especially the characteristics of the models for problem-solving in association with the type of modeling, focus of purpose, extent and scope of application, and reaction and dynamics of parameters. Majority of the surveyed approaches is mathematical, respectively, synoptic. Incremental approaches are much less and only few are combined (i.e. synoptic and incremental). A set of features is identified for proper classification, selection, and coexistence of the two approaches.

This paper provides a basis for further study of heuristic and meta-heuristic approaches to problem-solving. Especially the coexistence of heuristic, synoptic, and incremental approaches needs to be further investigated.

The detected dominance of synoptic approaches in literature – especially in the case of specific application areas – contrasts to some extent to the needs of maintenance managers in practice. Hence the findings of this paper particularly address the need for further investigation on combining problem-solving approaches for improving planning, monitoring, and controlling phases of MCM. Continuous improvement of MCM, especially problem-solving and decision-making activities, is tailored to the use of maintenance knowledge assets. In particular, maintenance management systems and processes are knowledge driven. Thus, combining problem-solving approaches with knowledge management methods is of interest, especially for continuous learning from past experiences in MCM.

This paper provides a unique study of 68 problem-solving approaches in MCM, based on a morphological analysis. Hence suitable criteria and their expressions are provided. The paper reveals the opportunities for further interdisciplinary research in the maintenance cost life cycle.

The purpose of this paper is to identify the productivity improvement potentials from maintenance planning practices in manufacturing companies. In particular, the paper aims at understanding the connection between machine criticality assessment and maintenance prioritization in industrial practice, as well as providing the improvement potentials.

An explanatory mixed method research design was used in this study. Data from literature analysis, a web-based questionnaire survey, and semi-structured interviews were gathered and triangulated. Additionally, simulation experimentation was used to evaluate the productivity potential.

The connection between machine criticality and maintenance prioritization is assessed in an industrial set-up. The empirical findings show that maintenance prioritization is not based on machine criticality, as criticality assessment is non-factual, static, and lacks system view. It is with respect to these finding that the ways to increase system productivity and future directions are charted.

In addition to the empirical results showing productivity improvement potentials, the paper emphasizes on the need for a systems view for solving maintenance problems, i.e. solving maintenance problems for the whole factory. This contribution is equally important for both industry and academics, as the maintenance organization needs to solve this problem with the help of the right decision support.