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Article

Aditya Parida

The purpose of this case study is to identify and develop maintenance performance indicators (MPIs) for a mineral processing plant producing high quality iron ore pellets…

Abstract

Purpose

The purpose of this case study is to identify and develop maintenance performance indicators (MPIs) for a mineral processing plant producing high quality iron ore pellets, as well as studying and analyzing the short plant stops and planned maintenance stops.

Design/methodology/approach

An action research approach was adopted for this study, with interactive process of interviews. The existing MPIs are analyzed and a set of MPIs are developed to measure the performance of balling area of the pelletization plant, where the effect of shorter stops in the process have been studied, analyzed and measured, and linked to the management's objectives. The utility of the MPIs are tested and validated within the framework of a multi‐criterion and hierarchical maintenance performance measurement (MPM) framework. The plant stop data of the plant were collected and analyzed for MPIs and for maintenance decision making. Some other criteria were also considered from a holistic, integrated and balanced viewpoint in the model.

Findings

This study resulted in identifying a set of MPIs for the operational level of the pelletization plant of LKAB, after analyzing the short plant stops and planned maintenance stops data, and the stakeholders' requirements. This study has identified nine MPIs at operational level or shop floor level that describe the status of plant and at the same time facilitates linking of plant performance with corporate strategy.

Practical implications

The approach used in the paper to study, analyze and develop MPIs, can be useful for plant managers and asset owners to select and develop MPIs that can describe the health status of their plant and asset and that also can be linked to the corporate strategy. The framework used to verify the multi‐criteria hierarchical framework can also be used by similar asset managers and infrastructure owners. This study has also lifted the impact of short duration stoppages, thus highlighting the total influence in terms of reduced life length, quality and productivity. This approach can be used by plant engineers, asset managers and infrastructure owners to assess the performance of maintenance process.

Originality/value

This paper presents an approach for identifying MPIs relevant to the plant status and facilitating measuring maintenance performance at corporate level in a structured way.

Details

Journal of Quality in Maintenance Engineering, vol. 13 no. 4
Type: Research Article
ISSN: 1355-2511

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Article

Liliane Pintelon and Frank Van Puyvelde

Maintenance management is a business function of which the considerable operational and tactical importance is still growing. As problems and opportunities are needed to…

Abstract

Maintenance management is a business function of which the considerable operational and tactical importance is still growing. As problems and opportunities are needed to be anticipated in time in order to make the necessary adjustments, sound performance reporting is indispensable. Presents a short overview of commonly used maintenance performance measurement systems based on literature study and industrial practice. Discusses experiences with the implementation of an in‐house developed performance measurement tool in Belgian industry. Presents recommendations concerning the introduction of a maintenance performance reporting system.

Details

Journal of Quality in Maintenance Engineering, vol. 3 no. 1
Type: Research Article
ISSN: 1355-2511

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Article

Christer Stenström, Aditya Parida, Uday Kumar and Diego Galar

Value driven maintenance (VDM) is a fairly new maintenance management methodology based on four maintenance value drivers and the formula of net present value (NPV) to…

Abstract

Purpose

Value driven maintenance (VDM) is a fairly new maintenance management methodology based on four maintenance value drivers and the formula of net present value (NPV) to calculate the value of different maintenance strategies. However, the dependability of the engineering assets needs to be assessed in order to make an estimation of the NPV. Therefore, the purpose of this paper is to critically analyse standardised indicators to find the most essential indicators for the four value drivers and for estimation of the NPV. Terminology containing performance drivers and killers are common in the field of asset management, but not many publications can be found for their detailed descriptions. One section in this paper is therefore dedicated to review these terms. A comprehensive description and classification of performance killers and drivers, and of indicators for VDM are presented in this paper.

Design/methodology/approach

Review of literature for technical terminology and review of standards for identification of indicators for maintenance performance measurement and NPV of maintenance.

Findings

Common description of technical terminology, as used by researchers, and identification of the most important indicators for maintenance performance measurement and the NPV of maintenance. Indicators classified under economic, technical, organizational and health, safety and environment (HSE) perspectives from EN 15341 standards are discussed and identified.

Originality/value

Description of emerging terminology in maintenance performance measurement adds to the consistency in communication of researchers and business stakeholders. Also, the identified maintenance performance indicators can facilitate performance measurement of organisations new to the process of measuring and analysing their performance.

Details

Journal of Quality in Maintenance Engineering, vol. 19 no. 3
Type: Research Article
ISSN: 1355-2511

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Article

P. De Groote

Describes a practical approach to carrying out maintenanceperformance analysis through a quality audit, using quantifiableperformance indicators. The principles of a…

Abstract

Describes a practical approach to carrying out maintenance performance analysis through a quality audit, using quantifiable performance indicators. The principles of a practical approach to performing a quality audit of a maintenance department are presented. The audit comprises: a survey and collection of relevant information about the organization and the operation of the maintenance department; an in‐depth analysis of the information from a performance point of view; formulation of recommendations, setting priorities and plan of proposed actions; and performing cost benefit analysis to justify the proposed actions. A selection of quantifiable maintenance performance indicators used in the evaluation process is given and the values of ten performance indicators in three industrial sectors in Europe are given to illustrate the proposed approach.

Details

Journal of Quality in Maintenance Engineering, vol. 1 no. 2
Type: Research Article
ISSN: 1355-2511

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Article

A. (Ad) Straub

The purpose of this paper is to show how performance‐based contracting functions as an enabler of service innovation by maintenance contractors.

Abstract

Purpose

The purpose of this paper is to show how performance‐based contracting functions as an enabler of service innovation by maintenance contractors.

Design/methodology/approach

A postal survey of medium‐sized maintenance employers was carried out. The questionnaire and findings were mapped and analysed combining existing models of service innovation and service quality.

Findings

As a consequence of the survey, performance‐based contracting maintenance companies implement innovations in their service concept, client interface and service delivery system to guarantee the quality of their services. The maintenance contractors have launched new, improved or better competing services for their own organisation. Existing services are implemented in a new environment incorporating small incremental innovations.

Research limitations/implications

Maintenance companies do not solely address all business innovations as consequences of performance‐based contracting. Performance‐based contracting of, for example, building services may by the different nature of the maintenance strategies and activities lead to somewhat other outcomes.

Originality/value

There is very little literature on maintenance contractors as service providers and service innovators. This paper provides insights in innovations by maintenance contractors as well as the needed additional knowledge and competences of the contractors acting as maintenance‐engineering consultants.

Details

Construction Innovation, vol. 11 no. 2
Type: Research Article
ISSN: 1471-4175

Keywords

Content available
Article

Camilla Lundgren, Jon Bokrantz and Anders Skoogh

The purpose of this study is to ensure productive, robust and sustainable production systems and realise digitalised manufacturing trough implementation of Smart…

Abstract

Purpose

The purpose of this study is to ensure productive, robust and sustainable production systems and realise digitalised manufacturing trough implementation of Smart Maintenance – “an organizational design for managing maintenance of manufacturing plants in environments with pervasive digital technologies”. This paper aims to support industry practitioners in selecting performance indicators (PIs) to measure the effects of Smart Maintenance, and thus facilitate its implementation.

Design/methodology/approach

Intercoder reliability and negotiated agreement were used to analyse 170 maintenance PIs. The PIs were structurally categorised according to the anticipated effects of Smart Maintenance.

Findings

Companies need to revise their set of PIs when changing manufacturing and/or maintenance strategy (e.g. reshape the maintenance organisation towards Smart Maintenance). This paper suggests 13 categories of PIs to facilitate the selection of PIs for Smart Maintenance. The categories are based on 170 PIs, which were analysed according to the anticipated effects of Smart Maintenance.

Practical implications

The 13 suggested categories bring clarity to the measuring potential of the PIs and their relation to the Smart Maintenance concept. Thereby, this paper serves as a guide for industry practitioners to select PIs for measuring the effects of Smart Maintenance.

Originality/value

This is the first study evaluating how maintenance PIs measure the anticipated effects of maintenance in digitalised manufacturing. The methods intercoder reliability and negotiated agreement were used to ensure the trustworthiness of the categorisation of PIs. Such methods are rare in maintenance research.

Details

International Journal of Productivity and Performance Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0401

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Article

Uday Kumar, Diego Galar, Aditya Parida, Christer Stenström and Luis Berges

The purpose of this paper is to provide an overview of research and development in the measurement of maintenance performance. It considers the problems of various…

Abstract

Purpose

The purpose of this paper is to provide an overview of research and development in the measurement of maintenance performance. It considers the problems of various measuring parameters and comments on the lack of structure in and references for the measurement of maintenance performance. The main focus is to determine how value can be created for organizations by measuring maintenance performance, examining such maintenance strategies as condition‐based maintenance, reliability‐centred maintenance, e‐maintenance, etc. In other words, the objectives are to find frameworks or models that can be used to evaluate different maintenance strategies and determine the value of these frameworks for an organization.

Design/methodology/approach

A state‐of‐the‐art literature review has been carried out to answer the following two research questions. First, what approaches and techniques are used for maintenance performance measurement (MPM) and which MPM techniques are optimal for evaluating maintenance strategies? Second, in general, how can MPM create value for organizations and, more specifically, which system of measurement is best for which maintenance strategy?

Findings

The body of knowledge on maintenance performance is both quantitatively and qualitatively based. Quantitative approaches include economic and technical ratios, value‐based and balanced scorecards, system audits, composite formulations, and statistical and partial maintenance productivity indices. Qualitative approaches include human factors, amongst other aspects. Qualitatively based approaches are adopted because of the inherent limitations of effectively measuring a complex function such as maintenance through quantitative models. Maintenance decision makers often come to the best conclusion using heuristics, backed up by qualitative assessment, supported by quantitative measures. Both maintenance performance perspectives are included in this overview.

Originality/value

A comprehensive review of maintenance performance metrics is offered, aiming to give, in a condensed form, an extensive introduction to MPM and a presentation of the state of the art in this field.

Details

Journal of Quality in Maintenance Engineering, vol. 19 no. 3
Type: Research Article
ISSN: 1355-2511

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Article

J.M. Simões, C.F. Gomes and M.M. Yasin

This research aims to examine the relevant literature related to maintenance performance measurement in the manufacturing sector. In the process, innovative approaches and…

Abstract

Purpose

This research aims to examine the relevant literature related to maintenance performance measurement in the manufacturing sector. In the process, innovative approaches and models utilized to measure and manage maintenance performance in manufacturing operational settings are classified and examined. Based on this investigation, future research directions and themes are identified.

Design/methodology/approach

A database of 251 peer‐reviewed publications, published during the last 30 years, was utilized for the purpose of this research. The published works included contributions from both practitioners and scholars.

Findings

This literature review‐based research revealed important themes related to evolution of maintenance performance management. These themes focus on the effective utilization of maintenance resources, information systems support, and human factor management. Based on this literature review, a conceptual framework, which traces the different operational and organizational facets of the evolution of maintenance performance management, is offered.

Research limitations/implications

Based on the findings of this study, it is concluded that the area of maintenance performance and management is in need of more future systematic research efforts aimed at solidifying theoretical constructs and promoting the utilization of more practical applications.

Practical implications

Findings derived from this investigation have relevant manufacturing implications. In this context, understanding the different approaches to maintenance performance measurement and management, as utilized in manufacturing organizations, is critical to these organizations' performance improvement efforts.

Originality/value

Understanding the types and scopes of the different approaches and models utilized to manage and measure maintenance performance in manufacturing operational settings is important in light of the growing competitiveness of the manufacturing sector.

Details

Journal of Quality in Maintenance Engineering, vol. 17 no. 2
Type: Research Article
ISSN: 1355-2511

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Article

Sarel Lavy, John A. Garcia and Manish K. Dixit

The purpose of this paper is to identify key variables that affect the quantifiable key performance indicators (KPIs) and to derive equations to measure these indicators…

Abstract

Purpose

The purpose of this paper is to identify key variables that affect the quantifiable key performance indicators (KPIs) and to derive equations to measure these indicators. Qualitative KPIs are also discussed in terms of the aspects that need to be covered while carrying out qualitative performance assessment.

Design/methodology/approach

A combination of literature and an industry opinion-based qualitative approach is applied to develop equations to calculate the quantifiable KPIs. A facility asset management consulting firm is included in the process of deriving the equations. Key aspects of a facility's qualitative performance assessment are categorized and discussed by performing a literature review.

Findings

Mathematical expressions for core performance indicators are presented and discussed along with key variables. In addition, the information needed to quantify these core indicators is also discussed.

Research limitations/implications

This paper represents the second step towards establishment of a relevant list of quantifiable and measurable core KPIs, which were identified and categorized in Part I of this paper. In Part II, the authors derive equations to quantify the core KPIs. Future research is needed to use relevant information from industry for validating these equations.

Practical implications

A need for a concise and relevant list of KPIs was identified in Part I of this paper. Part II provides an approach to quantify the core KPIs based on information that is available in the industry. This research will help facility management professionals in not only selecting the indicators of choice, but also quantifying them based on available information yielding enhanced facility management decisions with measurable facility performance outcomes.

Originality/value

This paper provides equations and variables to measure a facility's physical, functional and financial performance using both quantitative and qualitative performance assessments.

Details

Facilities, vol. 32 no. 5/6
Type: Research Article
ISSN: 0263-2772

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Article

Aditya Parida, Uday Kumar, Diego Galar and Christer Stenström

The purpose of this paper is to provide a literature review of the performance measurement (PM) in maintenance. The authors aim to discuss the background and development…

Abstract

Purpose

The purpose of this paper is to provide a literature review of the performance measurement (PM) in maintenance. The authors aim to discuss the background and development of the PM for maintenance, besides defining the concept of performance measures for maintenance and the frameworks developed.

Design/methodology/approach

A detailed and extensive literature search and study was undertaken by the authors on the concept and definition of PM, performance indicators (PIs), maintenance performance indicators and various performance frameworks. The history and theory of PM over different phases of business and technological developments have been critically examined and analysed in this review paper.

Findings

This paper reviews and presents the different PIs and PM frameworks like; balanced scorecard (BSC), performance prism, performance pyramid and performance matrix, etc., and identifies their characteristics and shortcomings. After considering related issues and challenges, frameworks and approaches for the maintenance performance measurement (MPM) are also presented, where the emerging techniques like; emaintenance have also been discussed amongst others. More and more industries are applying the balanced and integrated MPM frameworks for their competitive survivability and sustainability.

Practical implications

The concept, issues and approaches considered for the MPM frameworks can be adapted by the practicing managers, while trying to define and develop an MPM framework for the operation and maintenance activities. The considerations of the advantages and limitations of different frameworks can provide insights to the managers for implementation.

Originality/value

Some literature reviews on MPM and MPM frameworks are available today. This paper makes an attempt to provide a detailed and relevant literature review, besides adding value in this new and emerging area.

Details

Journal of Quality in Maintenance Engineering, vol. 21 no. 1
Type: Research Article
ISSN: 1355-2511

Keywords

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