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Article
Publication date: 7 September 2021

Naga Vamsi Krishna Jasti, V. Venkateswaran, Srinivas Kota and Kuldip Singh Sangwan

The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last…

Abstract

Purpose

The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020, based on a literature review

Design/methodology/approach

30 articles from 52 journals were used to perform this detailed literature review. For the detailed analysis, the focus was only on articles related to TQM in higher education and specifically related to models, frameworks and tools and techniques. The study has investigated the growth of research articles, research streams, research methodologies, models and frameworks in the higher education sector and tools and techniques related to those.

Findings

This review addresses the progress and gaps in the application of TQM in HE, including the shift in global research in this area from the USA and Europe to Asia in recent years. The articles have been classified into four research methodologies and two research streams which have been reviewed in detail. The findings include reasons for multiple models/frameworks in HE proposed by researchers over the years and the importance of tools and techniques used in TQM implementation.

Originality/value

This study, which tries to bring a perspective to the main trends in TQM application to higher education wrt models, frameworks, tools and techniques over the last thirty years, is expected to add to the body of knowledge in this area and help future researchers to focus on the relevant areas identified in this paper.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

Keywords

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Article
Publication date: 15 September 2021

Francesco Mazzarella, Andrew May and Val Mitchell

This paper discusses how service design can be used to activate a transition of textile artisan communities towards a sustainable future.

Abstract

Purpose

This paper discusses how service design can be used to activate a transition of textile artisan communities towards a sustainable future.

Design/methodology/approach

Two participatory case studies were undertaken with textile artisans in the UK and South Africa. These led to the development of an original methodological framework for “crafting situated services” – services designed to be meaningful to the local communities within which they are embedded. An evaluation study assessed the originality of the framework, its relevance for tackling real-world problems, its extensibility and the rigour of the research process.

Findings

The framework brings together a variety of roles, methods and tools that designers can adopt in order to enter communities, make sense of sustainable futures, facilitate the co-design of situated services and activate legacies within communities. Building on emerging anthropological approaches, the framework makes a bridge between service management and service design for social innovation, advancing the field towards design for social entrepreneurship.

Originality/value

Arguing against the idea of the designer “parachuting” into communities to create services regardless of the local context, the concept of “situated services” is proposed in this paper, alongside a process for “crafting” meaningful social innovations. This requires the service designer to adopt a more situated and embedded approach to designing with communities in order to align with their needs and aspirations, interweave places, time, people and practices within the process, and co-design contextually better services.

Details

Journal of Service Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1757-5818

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Article
Publication date: 14 September 2021

Tzong-Ru Lee, Ku-Ho Lin, Chang-Hsiung Chen, Carmen Otero-Neira and Göran Svensson

The purpose of the paper is to test and compare a framework of firms' business sustainability endeavours with internal and external stakeholders in an oriental business…

Abstract

Purpose

The purpose of the paper is to test and compare a framework of firms' business sustainability endeavours with internal and external stakeholders in an oriental business context and to verify the validity and reliability of a stakeholder framework through time and across oriental and occidental business contexts.

Design/methodology/approach

Quantitative approach based on a questionnaire survey in corporate Taiwan with a response rate of 68.5%. Multivariate analysis is undertaken to uncover the measurement properties of a stakeholder framework.

Findings

A framework of firms' business sustainability endeavours with internal and external stakeholders appears valid and reliable through time and across occidental and oriental business contexts.

Research limitations/implications

This study verifies and fortifies a stakeholder framework through time and across business contexts consisting of five stakeholder groups: upstream, the focal firm, downstream, market and societal.

Practical implications

The framework of firms' business sustainability endeavours provides guidance to firms in their endeavours of business sustainability with internal and external stakeholders.

Originality/value

This study contributes to existing theory and previous studies by validating a stakeholder framework of business sustainability with internal and external stakeholders beyond occidental business context to be also valid and reliable in oriental ones.

Details

Asia Pacific Journal of Marketing and Logistics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1355-5855

Keywords

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Article
Publication date: 29 August 2021

Yong Yang, Youqing Fan and Jianfeng Jia

In the face of external paradoxical requirements, the cognitive framework of managers and employees use to perceive, interpret and reconstruct information is important to…

Abstract

Purpose

In the face of external paradoxical requirements, the cognitive framework of managers and employees use to perceive, interpret and reconstruct information is important to ease anxiety and improve job performance. The Yin-Yang balancing of eastern philosophical thought is particularly good at explaining and predicting changes and conflict environments. For this reason, this study aims to propose the eastern construction of the paradoxical cognitive framework based on the Yin-Yang balancing theory and its antecedent framework.

Design/methodology/approach

This paper contrasts the similarity and differences between Chinese and Western philosophy’s thoughts on paradoxes. On this basis, the eastern construction of the paradoxical cognitive framework is proposed. Then, the paper puts forward the antecedent framework of managers’ cognitive framework and employees’ paradoxical cognitive framework.

Findings

This paper proposes the eastern construction of the paradoxical cognitive framework includes the following three dimensions: the unity-in-diversity of paradoxical elements, the asymmetric balance of paradoxical elements and mutual transformation of paradoxical elements. In addition, this paper proposes an antecedent framework of the eastern construction of the paradoxical cognitive framework – the paradoxical requirement of organizational environment exerts a direct impact on managers’ and employees’ paradoxical cognitive framework; managers’ paradoxical cognitive framework has a positive impact on paradoxical leadership; paradoxical leadership exerts an indirect impact on employees’ paradoxical cognitive framework through the collective paradoxical cognitive framework; paradoxical leadership directly affects employees’ paradoxical cognitive framework.

Research limitations/implications

This paper focuses on comparing the similarities and differences of the individual paradoxical cognitive framework in Chinese and Western cultures and proposes the eastern construction of the paradoxical cognitive framework and its antecedent framework. Future research needs to further verify the theoretical framework proposed in this paper.

Originality/value

This paper makes a detailed comparison of the paradox views in Chinese and Western philosophy. It is the first to propose the eastern construction of the paradoxical cognitive framework and its antecedent framework, laying a theoretical foundation for future empirical research.

Details

Chinese Management Studies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1750-614X

Keywords

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Article
Publication date: 11 August 2021

Rebekka Küchler and Christian Herzig

As members of the food supply chain, food manufacturers acquire power and hold responsibility for the sustainable transformation of our food systems. Sustainability…

Abstract

Purpose

As members of the food supply chain, food manufacturers acquire power and hold responsibility for the sustainable transformation of our food systems. Sustainability assessment and reporting frameworks function as instruments to shape sustainable transformation processes. The purpose of the paper is to investigate the suitability for food manufacturing companies and their connectivity with the up- and downstream food supply chain.

Design/methodology/approach

The first section of the study explores the need for holistic, company-based sustainability frameworks in the food manufacturing sector from the literature. The second part compares seven frameworks, in terms of content and supply chain connectivity.

Findings

Food sector specificity demands the inclusion of topics specific to food systems. Furthermore, none of the investigated frameworks fulfil both food sector specificity and full connectivity with the up- and downstream supply chain.

Research limitations/implications

As a limitation to this work, comparison of the frameworks at topic level instead of indicator level is considered. The findings call for more harmonised and integrated sustainability assessment throughout the food supply chain.

Practical implications

The framework a food manufacturer should apply depends on their motivation behind conducting the sustainability assessment and reporting. Evidence is provided from various perspectives and with regard to key issues such as content, certification and communication.

Originality/value

No comparison between sustainability frameworks has been made yet from the supply chain perspective of food manufacturers.

Details

British Food Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0007-070X

Keywords

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Article
Publication date: 31 August 2021

Tessa Withorn, Jillian Eslami, Hannah Lee, Maggie Clarke, Carolyn Caffrey Gardner, Cristina Springfield, Dana Ospina, Anthony Andora, Amalia Castañeda, Alexandra Mitchell, Joanna Messer Kimmitt, Wendolyn Vermeer and Aric Haas

This paper presents recently published resources on library instruction and information literacy, providing an introductory overview and a selected annotated bibliography…

Abstract

Purpose

This paper presents recently published resources on library instruction and information literacy, providing an introductory overview and a selected annotated bibliography of publications covering various library types, study populations and research contexts.

Design/methodology/approach

This paper introduces and annotates English-language periodical articles, monographs, dissertations, reports and other materials on library instruction and information literacy published in 2020.

Findings

The paper provides a brief description of all 440 sources and highlights sources that contain unique or significant scholarly contributions.

Originality/value

The information may be used by librarians, researchers and anyone interested in a quick and comprehensive reference to literature on library instruction and information literacy.

Details

Reference Services Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 10 August 2021

Caleb Debrah and De-Graft Owusu-Manu

The purpose of this study is to develop a framework to guide green cities development in developing countries. The study adapted and validated indicators that can be…

Abstract

Purpose

The purpose of this study is to develop a framework to guide green cities development in developing countries. The study adapted and validated indicators that can be adopted, to predict, estimate, depict and measure green city development in developing countries. In using a covariance-based structural equation model (CBSEM), the study developed a framework for green cities development in developing countries using Kumasi city (Ghana) as a case study.

Design/methodology/approach

To test the proposed framework, a quantitative methodology was used, in which, data was collected using research questionnaires that targeted a sample of 200 green city experts. In total, 154 useable questionnaires were retrieved, representing a response rate of 77%. The confirmatory and exploratory factor analyses were adopted in a CBSEM.

Findings

The indices reported were indicative that the model/framework is a good fit for the data. This points to the direction that the model for measuring green city development was statistically significant and acceptable. The results of the confirmatory factor analysis revealed a robust fit of the indices, as they met the standardised cut-off points and as such the model fits the data.

Practical implications

This novel research is one of the few studies investigating green cities development in Ghana which could serve as a lesson for other developing countries. The proposed green city framework will serve as a guide to stakeholders in identifying the key indicators/factors that are critical to green city development in developing countries, especially Ghanaian cities.

Originality/value

This study proposed a green city framework to guide the development of green cities based on the local context of Ghana.

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Article
Publication date: 12 August 2021

Tarek Kaddoumi and Mohamed Watfa

The application of agility principles and methodologies on Enterprise Architecture (EA) is a promising field. This paper aims to provide an in-depth study of the Agile…

Abstract

Purpose

The application of agility principles and methodologies on Enterprise Architecture (EA) is a promising field. This paper aims to provide an in-depth study of the Agile Enterprise Architecture (AEA) by studying EA practitioners’ perspectives to propose a foundational framework for AEA.

Design/methodology/approach

The authors formulate a foundational framework that defines the AEA motivators, enablers and blockers using the agile manifesto as one of the AEA enablers where a total of 156 EA stakeholders with at least one year of experience in enterprise architecture were surveyed, and a set of hypotheses was analyzed and tested based on the proposed framework. The authors also develop a quantitative method to evaluate the agility index of the EA based on the introduced framework.

Findings

The research results show with significance that enterprise architects perceive positively the application of the agility methodologies on the enterprise architecture. This perception is primarily affected by the enterprise size, the EA dependency and the agile methodologies awareness. The findings also indicate that AEA is primarily motivated by the Business and IT Change Ready and Responsive EA. Finally, an EA Agility Index (EAAI) was designed to assess the agility application of the EA based on the three forces, i.e. motivators, enablers and blockers.

Research limitations/implications

Because of the chosen research approach and the sample size, the research results may lack generalizability. Also, EAAI designed was not thoroughly tested.

Practical implications

The paper includes implications for the design and development of an EA Agility Index, and the need to increase the awareness of the agility methodologies to overcome the blocker of the unfamiliarity with the agile methodologies implying that the current business models in enterprise must be more aligned with the agile methodologies.

Originality/value

While there are efforts to develop AEA frameworks, one of the major findings of the literature review conducted is that there is evident research gap in the literature on the perception and associated factors of the EA stakeholders on having an agile enterprise architecture. This paper attempts to fill this gap.

Details

International Journal of Lean Six Sigma, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-4166

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Article
Publication date: 17 August 2021

Krunoslav Arbanas, Mario Spremic and Nikolina Zajdela Hrustek

The objective of this research was to propose and validate a holistic framework for information security culture evaluation, built around a novel approach, which includes…

Abstract

Purpose

The objective of this research was to propose and validate a holistic framework for information security culture evaluation, built around a novel approach, which includes technological, organizational and social issues. The framework's validity and reliability were determined with the help of experts in the information security field and by using multivariate statistical methods.

Design/methodology/approach

The conceptual framework was constructed upon a detailed literature review and validated using a range of methods: first, measuring instrument was developed, and then content and construct validity of measuring instrument was confirmed via experts' opinion and by closed map sorting method. Convergent validity was confirmed by factor analysis, while the reliability of the measuring instrument was tested using Cronbach's alpha coefficient to measure internal consistency.

Findings

The proposed framework was validated based upon the results of empirical research and the usage of multivariate analysis. The resulting framework ultimately consists of 46 items (manifest variables), describing eight factors (first level latent variables), grouped into three categories (second level latent variables). These three categories were built around technological, organizational and social issues.

Originality/value

This paper contributes to the body of knowledge in information security culture by developing and validating holistic framework for information security culture evaluation, which does not observe information security culture in only one aspect but takes into account its organizational, sociological and technical component.

Details

Aslib Journal of Information Management, vol. 73 no. 5
Type: Research Article
ISSN: 2050-3806

Keywords

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Article
Publication date: 16 August 2021

Lekan Damilola Ojo, Deji Rufus Ogunsemi and Olusola Ogunsina

The Nigerian construction industry is bedeviled with poor project performance and outcomes which value management (VM) could address if applied. The application of VM on…

Abstract

Purpose

The Nigerian construction industry is bedeviled with poor project performance and outcomes which value management (VM) could address if applied. The application of VM on Nigerian construction projects is very minimal due to certain obstacles, namely, lack of VM experts, paucity of knowledge on the techniques, etc., which inhibits the adoption into the construction industry. Therefore, this study aims to develop a conceptual framework of the adoption of VM on construction projects in a typical developing economy.

Design/methodology/approach

This study engaged 15 selected VM experts in two rounds of Delphi survey to develop a conceptual framework of VM adoption. The method of data analysis includes mean score, standard deviation, Kendall’s coefficient of concordance, chi-square (χ2) test, interrater agreement analysis and significant level analysis. The developed conceptual framework was sent to a team of local and international VM experts for validation.

Findings

This study reveals that the adoption of VM requires the collective effort of relevant stakeholders in the construction industry. The framework developed presents individual and collective activities to be undertaken by the stakeholders. The activities include training, legislation, government-funded research, etc. Thus, the adoption of innovative management methodology like VM requires the collaboration of academics, construction professional bodies and government parastatals. This will assist in the judicious use of limited construction resources and boost the relevance of the Nigerian construction industry among developing nations and in the global construction market.

Originality/value

This study used the opinions of few construction professionals that can be regarded as VM experts in Nigeria, as against engaging a pool of construction professionals who may not be knowledgeable in VM process. Engaging the few VM experts in the Nigerian construction industry is important to have a valid basis for drawing conclusion, as large questionnaire survey could be possibly filled by inexperienced or unqualified respondents if stringent criteria are not considered at the outset of this study.

Details

Construction Innovation , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1471-4175

Keywords

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