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Article
Publication date: 17 August 2021

Krunoslav Arbanas, Mario Spremic and Nikolina Zajdela Hrustek

The objective of this research was to propose and validate a holistic framework for information security culture evaluation, built around a novel approach, which includes…

Abstract

Purpose

The objective of this research was to propose and validate a holistic framework for information security culture evaluation, built around a novel approach, which includes technological, organizational and social issues. The framework's validity and reliability were determined with the help of experts in the information security field and by using multivariate statistical methods.

Design/methodology/approach

The conceptual framework was constructed upon a detailed literature review and validated using a range of methods: first, measuring instrument was developed, and then content and construct validity of measuring instrument was confirmed via experts' opinion and by closed map sorting method. Convergent validity was confirmed by factor analysis, while the reliability of the measuring instrument was tested using Cronbach's alpha coefficient to measure internal consistency.

Findings

The proposed framework was validated based upon the results of empirical research and the usage of multivariate analysis. The resulting framework ultimately consists of 46 items (manifest variables), describing eight factors (first level latent variables), grouped into three categories (second level latent variables). These three categories were built around technological, organizational and social issues.

Originality/value

This paper contributes to the body of knowledge in information security culture by developing and validating holistic framework for information security culture evaluation, which does not observe information security culture in only one aspect but takes into account its organizational, sociological and technical component.

Details

Aslib Journal of Information Management, vol. 73 no. 5
Type: Research Article
ISSN: 2050-3806

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Article
Publication date: 11 November 2020

Sirje Virkus and Anmar Salman

This study aims to increase the understanding of the connection between effective leadership behaviours and information culture in the higher education institution (HEI).

Abstract

Purpose

This study aims to increase the understanding of the connection between effective leadership behaviours and information culture in the higher education institution (HEI).

Design/methodology/approach

A qualitative case study was conducted at one department of an HEI in Estonia. This study used semi-structured interviews and document analysis for data collection. The hypothesis-generating technique applying grounded theory analysis was used for data analysis.

Findings

The information culture of the department was a multiple culture with mixed attributes from the relationship-based culture and the risk-taking culture. Six main effective leadership behaviours within the department were identified, namely, communicating well about the direction the department is going, having a clear sense of direction and strategic vision, providing resources for and adjusting workloads to stimulate scholarship and research, making academic appointments that enhance department’s reputation, allowing the opportunity to participate in key decisions and encouraging open communication and creating a positive and collegial work atmosphere. The main hypotheses that illustrate the influence of effective leadership behaviours on information culture were generated.

Practical implications

The findings of this study can inform the training of future leaders in HEIs.

Originality/value

There is a lack of research in higher education that focuses on the relationship between leadership and information culture, and this research fills this gap.

Details

Global Knowledge, Memory and Communication, vol. 70 no. 4/5
Type: Research Article
ISSN: 2514-9342

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Article
Publication date: 11 March 2014

Proscovia Svärd

The purpose of this article is to examine the information culture of a medium-sized municipality in Belgium. Public information/records is/are one of the most important

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Abstract

Purpose

The purpose of this article is to examine the information culture of a medium-sized municipality in Belgium. Public information/records is/are one of the most important instruments of citizens' control of public authorities. The principle of Public Access gives citizens a right to access public records, while the Privacy Act protects the integrity of the citizens. Municipalities are institutions that intensely interact with the citizens. Therefore, the way they handle the information that is generated during this interaction is of crucial importance to the efficient service delivery, safeguarding the rights of the citizens that they serve and for sustaining the open governance structure that promotes the principles of accountability and transparency.

Design/methodology/approach

The author employed a case study approach in order to establish the attitudes and norms the organizational employees had towards the management of information/records. She also applied the information culture assessment framework developed by Oliver during the design of the research questions.

Findings

Information culture affects the way public information/records are managed. Though investments are being made in information systems to facilitate the capture and management of information/records, the people issues are equally as crucial. E-Government development will require an information culture that promotes effective creation, use and management of information, if its goal of efficient and transparent public administrations is to be achieved.

Originality/value

The originality of this study lies in the application of the information culture assessment framework that was developed by Oliver. The framework facilitates the formulation of questions using its three layers to tease out the information required by a researcher in an attempt to draw conclusions regarding the attitudes, norms and the value the interviewees attach to information/records.

Details

Records Management Journal, vol. 24 no. 1
Type: Research Article
ISSN: 0956-5698

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Article
Publication date: 9 October 2019

Zhiying Lian and Gillian Oliver

The purpose of this paper is to explore the concept of information culture in Mainland China and apply the information culture framework to an organizational setting.

Abstract

Purpose

The purpose of this paper is to explore the concept of information culture in Mainland China and apply the information culture framework to an organizational setting.

Design/methodology/approach

The foundation for the research is provided by a review of Chinese and English language literature and a case study of a university library was conducted, involving semi-structured interviews.

Findings

The information culture framework facilitated identification of factors not recognized in previous information culture research, including uniquely Chinese factors of egocentrism, guanxi (relationships), mianzi (face), hexie (harmony) and renqing (mutual benefit). A further finding highlighted the profound differences between archives and library institutions in China.

Originality/value

The paper provides the first step toward further exploring features of Chinese organizational culture which will not only influence information management practices but also highlight the issues relating to collaboration between libraries and archives in China.

Details

Journal of Documentation, vol. 76 no. 1
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 22 March 2013

Trudi Wright

The purpose of this paper is to use information culture assessment tools (from work by Curry and Moore) to examine the information culture within a regulated, government

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4455

Abstract

Purpose

The purpose of this paper is to use information culture assessment tools (from work by Curry and Moore) to examine the information culture within a regulated, government environment. In particular, it aims to study the relationship between records management training provided to staff, staff self‐perceptions of records management competencies and compliance with a formal records management program.

Design/methodology/approach

The survey employs a questionnaire to gather the data from a provincial government ministry in Ontario, Canada. A questionnaire was used for data collection from a sample of 350 records management personnel from a population of 3,510 in five divisions of the ministry. A total of 207 participants responded and the copies of their questionnaire were found valid for analysis. The response rate realized was 66.7 percent.

Findings

The results from this study show that the there is a potential relationship between formal training delivered to staff, and the self‐perceived level of records management competency, namely that the more training staff receive, the more staff perceive the need for further training, and the greater level of compliance with the records management program. However, as the records management training strategy is informal in nature, it is difficult to determine a holistic influence of the training program on the organization's information culture.

Research limitations/implications

The study is based on one ministry with an informal training records management strategy in place. The findings may not apply to organizations where there is a more formal training strategy. The findings should also be tested in private sector organizational settings.

Practical implications

Knowledge and understanding of the features of information culture will assist with identifying gaps in addressing the challenges of organizational record management training and its effect on compliance with organizational information and record management programs.

Originality/value

This research adds to the body of knowledge about information culture and user‐information behavior, particularly in regards to connections between training and compliance in government organizations. This paper provides evidence from an original study.

Details

Records Management Journal, vol. 23 no. 1
Type: Research Article
ISSN: 0956-5698

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Article
Publication date: 4 September 2019

Marek Deja

The purpose of this paper is to discuss the problem of information and knowledge management (IKM) in higher education institutions. The research aims to determine the way…

Abstract

Purpose

The purpose of this paper is to discuss the problem of information and knowledge management (IKM) in higher education institutions. The research aims to determine the way in which the knowledge resources of a higher education institution are managed. The author intends to define how the information system is shaped and how information and knowledge are used in the reporting processes and for decision-making efficiency.

Design/methodology/approach

In total, 38 university administration employees from six higher education institutions in Poland participated in the study. Information barriers and benefits resulting from the implementation of the central reporting system “POL-on” were identified by using the sense-making technique. The purpose of the interviews was to determine the procedural and behavioural conditions of the reporting and decision-making processes in higher education institutions in Poland.

Findings

This paper suggests four characteristics of IKM in higher education institutions. A link between the information culture of the institution, its size and structure as well as the adopted model of IKM is demonstrated.

Originality/value

The main contribution of this paper is to introduce a framework for studying the IKM in higher education institutions from the perspective of information culture. Higher education institutions have developed different styles of striving for efficiency regarding decision making and reporting in administration. The IM and KM are now proved to be an integrated process in administrative activities of higher education institutions.

Details

Online Information Review, vol. 43 no. 7
Type: Research Article
ISSN: 1468-4527

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Article
Publication date: 2 September 2014

Jessica M. Badger, Samuel E. Kaminsky and Tara S. Behrend

Rich, interactive media are becoming extremely common in internet recruitment systems. The paper investigates the role of media richness in applicants’ ability to learn…

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3506

Abstract

Purpose

Rich, interactive media are becoming extremely common in internet recruitment systems. The paper investigates the role of media richness in applicants’ ability to learn information relevant to making an application decision. The authors examine these relationships in the context of two competing theories, namely media richness theory and cognitive load theory, which predict opposite relationships with information acquisition. The paper aims to discuss these issues.

Design/methodology/approach

Participants (n=471) either viewed a traditional web site or visited an interactive virtual world that contained information about an organization's culture, benefits, location, and job openings. Culture information was manipulated to either portray a highly teams-oriented culture or a highly individual-oriented culture.

Findings

Participants who viewed the low-richness site recalled more factual information about the organization; this effect was mediated by subjective mental workload. Richness was not related to differences in culture-related information acquisition.

Practical implications

These findings suggest that richer media (such as interactive virtual environments) may not be as effective as less rich media in conveying information. Specifically, the interactive elements may detract focus away from the information an organization wishes to portray. This may lead to wasted time on the part of applicants and organizations in the form of under- or over-qualified applications or a failure to follow instructions.

Originality/value

This study is among the first to use a cognitive load theory framework to suggest that richer media may not always achieve their desired effect.

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Article
Publication date: 26 February 2019

Ali Daneshmandnia

This paper aims to explore the impact of organizational culture on information governance (IG) effectiveness at higher education institutions (HEIs). IT professionals…

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1400

Abstract

Purpose

This paper aims to explore the impact of organizational culture on information governance (IG) effectiveness at higher education institutions (HEIs). IT professionals, such as chef information officers, chief technology officers, chief information security officers and IT directors at HEIs were surveyed and interviewed to learn about whether organizational culture influences IG effectiveness. Several IG activities (processes) were identified, including information security, the function of an IG council, the presence of a Record Information Management department, the role of a compliance officer and information stewards and the use of an automated system or software to identify and maintain information life-cycle management.

Design/methodology/approach

This study was conducted using Cameron and Quinn’s (Cameron and Quinn, 2011) competing value framework. To evaluate organizational culture, using the competing value framework, four types of organizational culture profiles were used: collaboration, creation/innovation, controlling/hierarchy, and competition/result-oriented. The methodology included quantitative and qualitative techniques through the use of content analysis of data collected from participants. IT professionals, such as chef information officers, chief technology officers, chief information security officers and IT directors at HEIs were surveyed and interviewed to learn about whether organizational culture influences IG effectiveness.

Findings

Findings revealed organizational culture may influence IG effectiveness positively, especially from cultures of competition/result-oriented and control/hierarchy. Qualitatively, it also emerged that competition/result-oriented and control characteristics of organizational culture were perceived by IG professionals to produce more accurate information. One of the characteristics of organizational culture that became evident in the current study, coming from more than one subject, was the challenge in IG due to the presence of information silos. Trust, on the other hand, has been highlighted as the glue which can enable and drive governance processes in an organization.

Research limitations/implications

The current study was conducted based on HEIs. While the current study serves as a baseline for studying IG in other institutions, its results cannot be generalized for other type of institutions. The results cannot be generalized for other types of not-for-profit or for-profit organizations. Many of the characteristics of the sample data were specific to HEIs. For instance, financial, manufacturing and health-care institutions present challenges inherent in those institutions.

Originality/value

Trust has been highlighted as the glue which can enable and drive governance processes in an organization. Respondents of current study have indicated that trust serving several different factors toward IG effectiveness, including freedom to speak freely in the meeting about impact of organizational culture on IG, wiliness of executives of administration, particularly the CIO, to communicate IG matters to institution, sharing information and being transparent, entrusting help desk staff and technical supervisors so users can communicate with them and share their concerns and perceiving “feeling of trust” in the organization, which would benefit the institution, allowing stakeholders to collaborate and work together to overcome issues when facing IG challenges.

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Article
Publication date: 5 November 2019

Leida Chen, Xiaohan Zhang and Zhensheng Li

Drawing upon the theory of information culture from information science and prior research on Chinese information practices. The purpose of this paper is to posit that…

Abstract

Purpose

Drawing upon the theory of information culture from information science and prior research on Chinese information practices. The purpose of this paper is to posit that instead of over-relying on Hofstede’s national cultural values, the IS field should develop theories on national information culture to bridge the theoretical gaps found in explaining the differences in individuals’ IT perceptions and behaviors across cultures.

Design/methodology/approach

To achieve the objectives of this study, two quantitative studies were conducted. The first study is exploratory in nature and focuses on the development and calibration of an instrument to measure the Chinese information culture (CIC). The second study takes a confirmatory approach to investigate the impact of the CIC on IT perceptions of manager.

Findings

The study develops and validates an instrument for measuring the CIC that comprises information source and format preference, information ownership and analysis style, and centralized decision-making and information control. The CIC is found to influence IT perceptions of managers including perceived performance improvement resulted from IT use, attitude toward using work technologies and attitude on the value of IT in general.

Originality/value

This study is one of the first studies to theorize national information culture to understand IT perceptions at the individual level. The development of the CIC measure provides the much needed methodological support for contextualizing cross-cultural research.

Details

Information Technology & People, vol. 33 no. 1
Type: Research Article
ISSN: 0959-3845

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Book part
Publication date: 28 September 2015

Md Shah Azam

Information and communications technology (ICT) offers enormous opportunities for individuals, businesses and society. The application of ICT is equally important to…

Abstract

Information and communications technology (ICT) offers enormous opportunities for individuals, businesses and society. The application of ICT is equally important to economic and non-economic activities. Researchers have increasingly focused on the adoption and use of ICT by small and medium enterprises (SMEs) as the economic development of a country is largely dependent on them. Following the success of ICT utilisation in SMEs in developed countries, many developing countries are looking to utilise the potential of the technology to develop SMEs. Past studies have shown that the contribution of ICT to the performance of SMEs is not clear and certain. Thus, it is crucial to determine the effectiveness of ICT in generating firm performance since this has implications for SMEs’ expenditure on the technology. This research examines the diffusion of ICT among SMEs with respect to the typical stages from innovation adoption to post-adoption, by analysing the actual usage of ICT and value creation. The mediating effects of integration and utilisation on SME performance are also studied. Grounded in the innovation diffusion literature, institutional theory and resource-based theory, this study has developed a comprehensive integrated research model focused on the research objectives. Following a positivist research paradigm, this study employs a mixed-method research approach. A preliminary conceptual framework is developed through an extensive literature review and is refined by results from an in-depth field study. During the field study, a total of 11 SME owners or decision-makers were interviewed. The recorded interviews were transcribed and analysed using NVivo 10 to refine the model to develop the research hypotheses. The final research model is composed of 30 first-order and five higher-order constructs which involve both reflective and formative measures. Partial least squares-based structural equation modelling (PLS-SEM) is employed to test the theoretical model with a cross-sectional data set of 282 SMEs in Bangladesh. Survey data were collected using a structured questionnaire issued to SMEs selected by applying a stratified random sampling technique. The structural equation modelling utilises a two-step procedure of data analysis. Prior to estimating the structural model, the measurement model is examined for construct validity of the study variables (i.e. convergent and discriminant validity).

The estimates show cognitive evaluation as an important antecedent for expectation which is shaped primarily by the entrepreneurs’ beliefs (perception) and also influenced by the owners’ innovativeness and culture. Culture further influences expectation. The study finds that facilitating condition, environmental pressure and country readiness are important antecedents of expectation and ICT use. The results also reveal that integration and the degree of ICT utilisation significantly affect SMEs’ performance. Surprisingly, the findings do not reveal any significant impact of ICT usage on performance which apparently suggests the possibility of the ICT productivity paradox. However, the analysis finally proves the non-existence of the paradox by demonstrating the mediating role of ICT integration and degree of utilisation explain the influence of information technology (IT) usage on firm performance which is consistent with the resource-based theory. The results suggest that the use of ICT can enhance SMEs’ performance if the technology is integrated and properly utilised. SME owners or managers, interested stakeholders and policy makers may follow the study’s outcomes and focus on ICT integration and degree of utilisation with a view to attaining superior organisational performance.

This study urges concerned business enterprises and government to look at the environmental and cultural factors with a view to achieving ICT usage success in terms of enhanced firm performance. In particular, improving organisational practices and procedures by eliminating the traditional power distance inside organisations and implementing necessary rules and regulations are important actions for managing environmental and cultural uncertainties. The application of a Bengali user interface may help to ensure the productivity of ICT use by SMEs in Bangladesh. Establishing a favourable national technology infrastructure and legal environment may contribute positively to improving the overall situation. This study also suggests some changes and modifications in the country’s existing policies and strategies. The government and policy makers should undertake mass promotional programs to disseminate information about the various uses of computers and their contribution in developing better organisational performance. Organising specialised training programs for SME capacity building may succeed in attaining the motivation for SMEs to use ICT. Ensuring easy access to the technology by providing loans, grants and subsidies is important. Various stakeholders, partners and related organisations should come forward to support government policies and priorities in order to ensure the productive use of ICT among SMEs which finally will help to foster Bangladesh’s economic development.

Details

E-Services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-325-9

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