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1 – 10 of over 98000
Article
Publication date: 19 March 2024

Junsung Park, Joon Woo Yoo, Youngju Cho and Heejun Park

This study aims to understand the reasons for individuals switching from traditional banks to Internet-only banks and examine how switching intentions differ between Generation X…

Abstract

Purpose

This study aims to understand the reasons for individuals switching from traditional banks to Internet-only banks and examine how switching intentions differ between Generation X and Generation Z. Notably, Generation Z, being digital natives, exhibits distinct characteristics compared to Generation X, who often referred to as digital immigrants. Given the technology-driven nature of Internet-only banks, a multi-group analysis between these two generations was conducted.

Design/methodology/approach

This study utilizes Bansal’s push–pull–mooring model as a framework to analyze switching intention. The study collected survey data from 383 Korean participants, consisting of 198 participants from Generation Z and 185 participants from Generation X.

Findings

The findings indicate that low satisfaction and discomfort are factors that push people to leave traditional banks. Specifically, Generation Z shows a significantly higher inclination to leave traditional banks due to discomfort. On the other hand, relative advantage, compatibility, observability and trialability are factors that pull people to switch to Internet-only banks. Generation X is more likely to consider adopting Internet-only banks when compatibility is high and complexity is low.

Originality/value

This study is the first to explore unique motivators for Generation Z, such as their discomfort with interpersonal interactions in the retail banking sector. These findings challenge earlier research emphasizing human interaction’s importance in technology adoption, offering insights into their future adoption of contactless services.

Details

International Journal of Bank Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-2323

Keywords

Article
Publication date: 15 March 2024

Nan Feng, Lei Zhang, Xin Liu and Jing Xie

With the development of digitalization and interconnection, there is a growing need for enterprise customers to ensure the compatibility of the third-party components they are…

Abstract

Purpose

With the development of digitalization and interconnection, there is a growing need for enterprise customers to ensure the compatibility of the third-party components they are using in the manufacturing process, thus raising the integration requirements for the Industrial Internet platform and its third-party developers. Therefore, our study investigates the optimal integration decision of the Industrial Internet platform while considering its access price, the integration cost, and the net utility derived by enterprise customers from the third-party components.

Design/methodology/approach

We model a two-sided Industrial Internet platform that connects customers on the demand side to the developers on the supply side. We then explore the integration decision of the Industrial Internet platform and its important factors by solving the optimal profit function.

Findings

First, despite the high integration cost of third-party developers, the platform still chooses to integrate when enterprise customers derive high utility from the third-party components. Second, due to the compatibility effect, charging the enterprise customers a higher price may reduce the platform profits when these customers derive low utility from the third-party components. Third, the platform profits will increase along with the integration cost of third-party developers when it is low in the case where enterprise customers derive low utility from third-party components.

Originality/value

Our findings offer insightful takeaways for the Industrial Internet platform when making integration decisions.

Details

Industrial Management & Data Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 1 November 1998

Debra Fayter

This paper outlines the rationale behind the development of a course aimed at university lecturers wishing to use the Internet for teaching and learning. It evaluates some of the…

933

Abstract

This paper outlines the rationale behind the development of a course aimed at university lecturers wishing to use the Internet for teaching and learning. It evaluates some of the potential benefits of using the Internet and assesses lecturers’ concerns about exploiting this teaching resource. It covers the design and development of the course. Finally, it considers some important points lecturers should bear in mind before embarking on using the Internet for teaching and learning.

Details

Education + Training, vol. 40 no. 8
Type: Research Article
ISSN: 0040-0912

Keywords

Article
Publication date: 1 October 2000

Alka Varma Citrin, David E. Sprott, Steven N. Silverman and Donald E. Stem

The projected sales potential for Internet commerce indicates that businesses must understand those consumer characteristics that will influence consumer adoption of this medium…

12043

Abstract

The projected sales potential for Internet commerce indicates that businesses must understand those consumer characteristics that will influence consumer adoption of this medium for shopping. An empirical study conducted here (n = 403) investigates the extent to which open‐processing (more general innovativeness) and domain‐specific innovativeness explain the conditions under which consumers move from general Internet usage to a product purchase via the Internet. The results of our study find that generally higher amounts of Internet use (for non‐shopping activities) are associated with an increased amount of Internet product purchases. Importantly, however, this relationship is moderated by domain‐specific but not general innovativeness. Implications for business practice and academic research are provided.

Details

Industrial Management & Data Systems, vol. 100 no. 7
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 1 January 2005

Chang E. Koh and Kyungdoo “Ted” Nam

This study explores the relevance of the value chain concept in internet‐driven business and assesses the extent to which businesses utilize the internet from a value chain…

4217

Abstract

Purpose

This study explores the relevance of the value chain concept in internet‐driven business and assesses the extent to which businesses utilize the internet from a value chain perspective. It attempts to answer the following three questions: is the value chain concept relevant and applicable to the internet as a means of understanding the internet? To what extent do organizations utilize the internet according to a value chain perspective? Does the business use of the internet change over time?

Design/methodology/approach

To answer these questions, a longitudinal survey study was conducted over a two‐year period. The first study collected data from 110 firms on the way they utilize the internet. Two years later, a similar survey was conducted with 70 firms using the same instrument used in the first study.

Findings

The study provided empirical support for the use of the value chain concept as a viable taxonomy for assessing the level of adoption of the internet. The study also provided a time‐lapsed glimpse of how organizations evolve in adopting the internet.

Research limitations/implications

One of the shortcomings of the study is in the sampling process, although various measures were taken to ensure that the data represent a wide range of organizations, so that the findings can be reasonably generalizable.

Practical implications

The most important practical contribution of the study is that it provides practitioners with a tool to systematically plan and deploy an ever‐increasing array of internet applications. The internet value chain model should provide organizations with a strategic and macro perspective to evaluate and manage various internet applications.

Originality/value

An important contribution of this study is that it empirically observed the evolution of the internet practices in business according to the value chain framework. There has been plenty of anecdotal evidence of changes in the way business utilizes the internet, but no study has empirically assessed these changes systematically based on a theoretical framework. The study provides a valuable theoretical framework for researchers to continuously accumulate knowledge on the use of the internet in business.

Details

Industrial Management & Data Systems, vol. 105 no. 1
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 1 April 2003

Alan Wilson and Nial Laskey

This paper examines how online market research is utilised within UK market research agencies and what opportunities or problems this new research tool is giving the market…

13878

Abstract

This paper examines how online market research is utilised within UK market research agencies and what opportunities or problems this new research tool is giving the market research industry. The research involved sending 120 postal questionnaires to UK based market research agencies that claimed to do Internet based research. The main findings from the study show that the dramatic growth predicted by industry commentators is not evident among practising market researchers. Internet research is tending to be used for specialist types of research study such as Web site evaluation, business to business and employee research, where the audience is more likely to be online, or are part of an easily accessible database list supplied by clients. The research also found continuing concern about sample frames, attrition of panel members and response rates. Many in the industry are still undecided on the likely problems and opportunities associated with Internet research. There needs to be far more research and development if Internet based research is to become a serious alternative to traditional research methods.

Details

Marketing Intelligence & Planning, vol. 21 no. 2
Type: Research Article
ISSN: 0263-4503

Keywords

Article
Publication date: 1 June 2002

MiYoung Lee and Kim K.P. Johnson

We investigated whether differences existed among Internet apparel purchasers, browsers, and non‐purchasers in terms of their attitudes about Internet shopping and retailers…

2993

Abstract

We investigated whether differences existed among Internet apparel purchasers, browsers, and non‐purchasers in terms of their attitudes about Internet shopping and retailers, willingness to provide credit card information, Internet use behavior, and demographic characteristics. Data were obtained from an Internet survey conducted by the Graphic, Visualization, and Usability (GVU) Center from the Georgia Institute of Technology. Internet apparel purchasers were significantly different both from the Internet apparel browsers and non‐purchasers, but browsers were not significantly different from non‐purchasers.

Details

Journal of Fashion Marketing and Management: An International Journal, vol. 6 no. 2
Type: Research Article
ISSN: 1361-2026

Keywords

Article
Publication date: 1 December 2004

Ireneus Luambano and Julita Nawe

This paper is based on a Master’s dissertation whose objective was to determine the purpose for which students of the University of Dar es Salaam use the Internet (see…

3311

Abstract

This paper is based on a Master’s dissertation whose objective was to determine the purpose for which students of the University of Dar es Salaam use the Internet (see www.udsm.ac.tz/). It was to determine if students were using the Internet for academic purposes. The study also investigated the level of students’ access to the Internet, as well as the problems students faced in Internet use. The web site has specific information on faculties, institutes, and departments, including training programmes. The Online Public Access Catalogue (OPAC) has been installed at the Main Campus and UCLAS libraries, replacing the manual card catalogues. The OPAC has simple and advanced search options, using ADLID software. Plans are underway to convert the manual catalogue of MUCHS library into an online catalogue. The survey method was used as the basic method for data collection, employing the questionnaire and the interview. Participant observation and focus group discussion are other methods used. The study revealed that the level of students’ access to the Internet was low, and the major reason was that at the time of the study, computers with Internet facilities were inadequate. The findings also revealed that the students who had access to the Internet were not using it effectively. They used it mainly for communication with friends and relatives more than for academic purposes. The cause of this was found to be lack of skills required for effective use of the internet. The study recommends the provision of more computers with Internet facilities, increasing Internet access speed, as well as providing more chances of training in Internet use.

Details

Library Hi Tech News, vol. 21 no. 10
Type: Research Article
ISSN: 0741-9058

Keywords

Article
Publication date: 1 March 1998

Ruth Murphy

Much attention, both within the popular media and the academic milieu, is devoted to presenting a very positive image of the Internet in terms of its usefulness and its importance…

2109

Abstract

Much attention, both within the popular media and the academic milieu, is devoted to presenting a very positive image of the Internet in terms of its usefulness and its importance within the business environment of the 1990s. The above statements convey that any company can ill afford not to have a presence on the Internet. The objective of this paper is to establish whether a strategic intention exists for companies being on the Internet or whether there is an element of ‘keeping up with the Jones's’. This has been achieved by undertaking investigative research in order to establish the reason why companies, who already have a presence on the Internet, have selected to be there. The research will concentrate on clothing retailers operating within the UK marketplace. In all, it is hoped that this research will go some way to offering a more focused view on the use of the Internet and its potential as part of a viable strategy for clothing retail marketing.

Details

Journal of Fashion Marketing and Management: An International Journal, vol. 2 no. 3
Type: Research Article
ISSN: 1361-2026

Keywords

Article
Publication date: 1 November 2003

Fawzy Soliman and Mohamed A. Youssef

The current dynamic and turbulent business environment has forced companies that are competing in global markets to change their traditional methods of conducting business. Recent…

9657

Abstract

The current dynamic and turbulent business environment has forced companies that are competing in global markets to change their traditional methods of conducting business. Recent developments in Internet‐based e‐commerce offer the most exciting business opportunities in the marketplace. Organisations must re‐evaluate every aspect of their manufacturing strategy and quickly move to a working mode where the Internet‐based e‐commerce is essential for their success. As the Internet develops it is possible that e‐mail and applications‐based technologies will take over from traditional telephony as the common method of communications. Furthermore, the Internet provides an unprecedented infrastructure for moving information. The real key to making e‐commerce over the Internet a normal, everyday business activity is the convergence of the telecommunications, content/media and software industries. The business‐to‐business and business‐to‐customer segments of commerce contain both common and differing characteristics that must be understood to succeed in implementing an Internet‐based e‐commerce strategy. This study examines the benefits and drawbacks of Internet‐based e‐commerce and its possible applications for future business operations.

Details

Industrial Management & Data Systems, vol. 103 no. 8
Type: Research Article
ISSN: 0263-5577

Keywords

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