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The concept of “Workplace Spirituality (WPS)” in the field of management has gained great interest in the last decade, especially due to its connection with profitability. There has been a rapid increase in research related to the topic. It is assumed that employees who spend a significant part of their time at work are willing to satisfy their spiritual needs at the workplace. Such unprecedented challenges as the COVID-19 pandemic have posed many difficulties for organizations to remain agile, develop and grow, and innovate to survive. At this very moment, the importance and meaning of WPS for managers appear to have increased even more. Workplace spirituality is related to motivation, belongingness, and loyalty, and the pandemic seems to have created significant issues concerning these topics with employees. Employees have been forced to work from home due to prolonged restrictions and have faced difficulties in returning to work post-pandemic. Workplace spirituality has the potential to help employees stay motivated in their work, increase their job performance, enhance job satisfaction, and improve their mental health during this difficult period. Organizations can support their employees by implementing different practices to develop workplace spirituality. In this article, approaches to satisfy the spiritual needs of employees post-pandemic, and the efforts of workplaces to meet these needs, are examined with insights from theoretical and practical life.

Purpose: This study examines the effect of uncertainties on the hospitality industry from different perspectives across the globe. The hospitality industry faces several contemporary issues and challenges that have the potential to impact its growth and development. This study aims to analyse the current problems and uncertainties in the hospitality sector.

Need for the Study: The hospitality industry plays a significant role in the global economy with various services, including accommodation, food and beverage, events, and tourism. However, the sector faces several contemporary issues and challenges that have the potential to impact its growth and development. This study provides an overview of the most significant problems and challenges facing the hospitality industry today.

Methodology: A systematic literature review was conducted to identify and synthesise relevant studies on the effect of uncertainties issues on the hospitality industry. A systematic search of the Web of Science and Scopus databases was conducted to determine relevant studies published between 2010 and 2021. Studies were screened and selected based on pre-defined inclusion and exclusion criteria. A thematic analysis was performed to categorise the uncertainties and issues in the hospitality industry.

Findings: The study identified several uncertainties and issues facing the hospitality industry, including the pandemic uncertainties, financial crisis, whether positive and negative impacts, terrorism attacks on hotels and tourist places, uncertainties in government policies, situational risks like uncertainties, ambiguity, cultural differences, changes in tourist preferences and changing habits of the tourist.

Although tourism destination image is a widely studied subject, the perspective of local players is generally neglected, albeit its relevance for informing the positioning and brand management strategies of the places is recognized. This chapter aims to determine the perceptions of key local public organizations from the historical-cultural and heritage sectors and companies linked to commerce and tourism (private sector) about the historic center of a United Nations Educational, Scientific, and Cultural Organization (UNESCO) World Heritage site in Brazil. The results of this investigation contribute to the development of marketing and tourism development strategies in historic towns, especially those classified as World Heritage by UNESCO.

Tourism is considered one of the globe's most prominent sectors, generating considerable forex revenues and employment generation, contributing to world peace and solidarity among many nations. However, it is negatively influenced by different factors like the spread of diseases, terrorist attacks, outbreaks of war, etc. The COVID-19 pandemic triggered unforeseen upheavals, resulting in demand and supply uncertainties in nearly every area of the economy (El-Erian, 2020). Thus, it is relevant to study the impact of the pandemic on the tourism industry. This chapter explains the journey of tourism during the COVID-19 pandemic by portraying the status of global tourism, how it impacted the Indian economy and its revival strategies, with special mention to Kerala tourism. The pandemic also resulted in a considerable change in the travel intentions of tourists, their travel preferences and their attitude towards travel. Hence, this chapter also presents the changed travel intentions of tourists that will help the industry players modify their products per the tourist's expectations. Finally, this chapter presents how the tourism industry recovered from the pandemic from both the supplier and demand perspectives, which will be helpful for all tourism stakeholders.

This chapter investigates the issue of tattoos and examines whether the presence of visible tattoos still influences front line workers' employment chances. It finds that irrespective of a general societal shift towards greater tattoo acceptance and integration into modern society, negative stereotypes about tattoos still exist. Acceptance of tattoos in the workplace was dependent on the nature, size and location of the tattoo, as well as the occupation in question, and individual customer characteristics. Respondents were generally more accepting of tattoos on people nowadays. However, there was concern that employees with visible tattoos may still face stigma in the workplace. The findings revealed that most people will cover up a tattoo during an interview out of fear of negative discrimination by the interviewer.

Providing public healthcare to people is a major challenge for governments. In this sector, public-funded systems are grossly inadequate in India, and excessive commercialization and exploitation by the private sector are a stark reality. The cooperative healthcare model is emerging as an alternate system in Kerala with its strong service objective to challenge the woes of private healthcare. The cooperative hospitals in the state worked round the clock to serve the poor and needy during the devastating COVID-19 pandemic. The pandemic has also badly exposed the weakness of our healthcare system in the wake of challenges posed by an increase in demand for health services, especially in rural areas. The resultant rise in the cost of treatment has put severe strains on the people at a time when even their day to day jobs were in peril. India has a strong cooperative movement and world-class institutions to serve as models in each sector. The Thrikkakara Municipal Co-operative Hospital, located at Cochin in the Kerala State of India on which this case study is written was established by the Hospital Society Ltd. in 1999, as a project under the People’s Planning Programme of the Government. Today, it has grown into a medium-sized healthcare establishment with the prime objective ‘Modern healthcare to all at affordable costs’ and cater to an average of 700 outpatients a day. This case study reveals the inception, development over years, facilities available, operations, management, public interface, and outlook for the hospital to become a modern healthcare institution to serve the people still better.

A Delphi study was conducted to identify the critical variables of successful implementation of sustainable road infrastructure projects (SRIPs) in developing countries, determine the reasons for the various viewpoints held by infrastructure development professionals, determine what motivates and pushes the infrastructure sector to pursue sustainability, and determine the factors that could impact the implementation of a project for sustainable road infrastructure. Expert feedback was used to determine values for these metrics and indicators, and most of the panellists reached a consensus on the final decision. Statistical methods were used to determine whether there was a general agreement with respect to the statements and questions asked. The findings of the study were presented alongside its overarching principles. The most important criteria for SRIP implementation were socio-cultural sustainability, economic sustainability, environmental sustainability, and engineering performance, with little consensus on environmental sustainability and public participation. The primary purpose of this study was to identify the most crucial determinants of effective SRIP implementation in low-income nations. Interquartile deviation (IQD) values ranged from 7.0 to 8.1, but IQD values varied from 2.00 to 3.00. Thirty-one environmental sustainability indicators were assessed as important or very important, with 26 out of 30 having IQD values between 0.00 and 1.00. Six sub-attributes were deemed extremely significant and four important when experts examined institutional sustainability, with no consensus on the final four indications (IQD 1). Fourteen of twenty-one Public Participation Indicators were deemed ‘major’ by panellists for SRIP implementation, with consensus among experts. Ten factors contribute to diverse perceptions of sustainability, with only 2 deemed crucial and 18 deemed important. The four most essential indicators of successful SRIP implementation are VHI: 9–10). The other seven criteria were crucial because their median scores were between 7.00 and 10. The Delphi survey explained why various individuals in the infrastructure industry have divergent views on what it means to be sustainable. Twenty-one factors were identified as contributors to divergent perspectives on sustainability among infrastructure industry stakeholders. The Delphi survey also established the factors that affect the success of SRIP implementation in low-income countries, leading to the development of the conceptual SRIPI model.

The impact of appearance on career development is well-documented. We know with some certainty that those blessed with good looks, a sense of style and a winning smile have an advantage at all stages of the job application process, and throughout their careers, with the most aesthetically pleasing being more likely to be given jobs, higher salaries and promotions (Baert & Decuypere, 2014; Toledano, 2013). What then should those who offer career advice make of this? Should career advisers, coaches, HR professionals and line managers be advising their clients and employees on how to improve their looks? At one level, the answer to this question seems obvious: if the advisers know it can make a difference, of course they should try to help their clients to look more professional or better appropriate for the role, to give them every chance of success in their chosen field. But on closer inspection, this assumption is fraught with challenges. How far should the practitioners go? How can one give advice without causing offence? And most crucially, how could this tacit support of an arguably unfair and superficial value system be justified? In this chapter, I will explore some of these issues, drawing on research conducted with career advisers, counsellors and coaches and will offer some practical guidelines for all those who might find themselves tempted to offer advice.

This chapter discusses the proposed integrated sustainable road infrastructure project implementation (ISRIPI) model and its constructs and sub-constructs, as well as public participation (PP), climate change response (CCR), and stakeholder management (SM). CEEQUAL was the most comprehensive rating system, with 11 criteria. Lim (2009) and Ugwu and Haupt (2007) were the most thorough studies examining sustainability models for infrastructure projects, focussing on social and cultural sustainability (SCS), economic sustainability (ES), environmental sustainability (EnS), institutional sustainability (IS), health and safety (HS), project management (PM), resource utilization and management (RUM), and engineering performance (EP). The Brundtland Report and Rio Summit defined social sustainability as the right to a decent standard of living, social justice between generations, within generations, and around the world. Thin (2002) showed social justice, unity, investment, and safety as aspects of society. Rosenström et al. (2006) defined social qualities as objects that make people happy. Cultural sustainability is access to cultural assets for current and future generations, and cultural legacy is the collection of physical signals passed on from the past to each civilization and, by extension, to all humans. EnS seeks to reduce the environmental impact of road infrastructure projects. Sustainable road infrastructure project implementation (SRIPI) must consider PM issues such as delivery system, risks, duration, performance assessment, sustainability clauses, and contract type. Quality control systems must be set up to ensure the optimum utilization and management of resources in SRIPI. EP criteria measure sustainable road infrastructure projects’ (SRIP) durability, quality, resilience, adaptability, functionality, carrying capacity, and robustness. This research developed an SRIPI model based on the models of CEEQUAL, Lim (2009), and Ugwu and Haupt (2007). The hypothesized framework consists of 37 SRIPI factors, including SCS, ES, IS, HS, PM, RUM, EP, CCR, PP, and SM. It projected the analytical authority of these constructs in the success of SRIPs to test whether the realization of SRIPI outcomes depends on the supposed indicators of the variables. SRIPI is a multidimensional structure composed of 11 latent variables, derived from literature review and Delphi study findings.