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1 – 10 of over 34000Hamida Skandrani and Mariem Kamoun
The purpose of this chapter is to identify hospitality meanings among hotels employees and guests and its consequences on guests’ intention. A qualitative approach using in-depth…
Abstract
The purpose of this chapter is to identify hospitality meanings among hotels employees and guests and its consequences on guests’ intention. A qualitative approach using in-depth interviews was used for data collection. The study findings reveal that hospitality definitions range from state of mind to service management oriented. Also, hospitality conception seems to have a pentagonal structure revolving around personalization, comfort, relationship guest/host, hospitableness and warm welcoming dimensions. Besides, Mediterranean culture, satisfying and understanding guests’ needs appear to influence hospitality perceptions. Cultural sensitivity is a critical skill that may help hospitality providers in coping with guests’ cultural differences. Finally, hospitality perceptions may foster behavioral and affective loyalty.
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Sanjay Sharma and Sandeep Munjal
The hospitality industry is rapidly evolving; aspects like technology, digitisation, artificial intelligence, eco-friendly, best practices, green hotels and sustainability are…
Abstract
Purpose
The hospitality industry is rapidly evolving; aspects like technology, digitisation, artificial intelligence, eco-friendly, best practices, green hotels and sustainability are significantly impacting change. It is evident that the hospitality industry is trying its best to embrace change but do hospitality graduates have sufficient exposure to the importance of embracing these changes? Further, are academics updating their curriculum in line with industry requirements? This also prompts the question: How often do industry and academia come together to discuss the future? Is it the sole responsibility of academic institutions to consider the changes needed or should industry take a lead and guide academia? This theme issue explores these questions and concerns and considers the way forward.
Design/methodology/approach
This viewpoint article explains why the theme issue question is important and outlines the approach taken with reference to the hospitality industry and hospitality education. The authors explore our theme issue question with particular reference to developments in Asia.
Findings
The hospitality industry impacts the environment in numerous ways and it is important for the industry to learn and train employees for a sustainable future and it is equally important to understand the challenges faced by the industry in adopting sustainable practices. The deployment of artificial intelligence, robotics and automation is increasingly impacting global standards and operating procedures and clearly technology has a key role to play in sustainable development. The authors also consider ways in which hospitality education could be better synced with industry and how it could evolve in response to future requirements.
Originality/value
This theme issue on hospitality education and sustainability was conceived with the aim of addressing concerns like the challenges faced by academics in upgrading the curriculum/programme structure so that it is better aligned with industry norms. It further examines sustainable practices adopted by hotels in Asia as compared to their counterparts in other parts of the world and it explores the gaps between hospitality industry operations and the programme delivery of hospitality institutions.
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Dimitrios Buhalis, Leonidas Efthymiou, Naziyet Uzunboylu and Alkis Thrassou
Amidst ongoing digital transformation, the current paper provides a 360-degree overview of technology-adoption in Tourism and Hospitality. By combining and consolidating a wide…
Abstract
Purpose
Amidst ongoing digital transformation, the current paper provides a 360-degree overview of technology-adoption in Tourism and Hospitality. By combining and consolidating a wide range of sources, mainly in the tourism literature, the analysis depicts how the complex technological ecosystem often enhances or hinders the successful adoption, integration and interoperability of different technologies.
Design/methodology/approach
The critical review method was used to assess, analyse and synthesise existing literature in the area of digitisation in tourism and hospitality. The critical review process included a thematic analysis of the literature, where recurring themes, patterns and trends were identified towards addressing the study’s research questions.
Findings
The analysis identifies current trends, opportunities, challenges and strategies for technology adoption in tourism and hospitality, the implications for theory, practicable executive directions and avenues for further research.
Originality/value
The paper’s main contribution lies in its comprehensive identification, consideration and incorporation of all primary contemporary technological elements, and the ensuing development of a corresponding conceptual charting framework, which illustrates a multifaceted process with practical implications for various stakeholders, including businesses, authorities, consumers and employees.
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This study, a conceptual paper, analyses the growth of curation in tourism and hospitality and the curator role in selecting and framing products and experiences. It considers the…
Abstract
Purpose
This study, a conceptual paper, analyses the growth of curation in tourism and hospitality and the curator role in selecting and framing products and experiences. It considers the growth of expert, algorithmic, social and co-creative curation modes and their effects.
Design/methodology/approach
Narrative and integrative reviews of literature on curation and tourism and hospitality are used to develop a typology of curation and identify different curation modes.
Findings
Curational techniques are increasingly used to organise experience supply and distribution in mainstream fields, including media, retailing and fashion. In tourism and hospitality, curated tourism, curated hospitality brands and food offerings and place curation by destination marketing organisations are growing. Curation is undertaken by experts, algorithms and social groups and involves many of destination-related actors, producing a trend towards “hybrid curation” of places.
Research limitations/implications
Research is needed on different forms of curation, their differential effects and the power roles of different curational modes.
Practical implications
Curation is a widespread intermediary function in tourism and hospitality, supporting better consumer choice. New curators influence experience supply and the distribution of consumer attention, shaping markets and co-creative activities. Increased curatorial activity should stimulate aesthetic and stylistic innovation and provide the basis for storytelling and narrative in tourism and hospitality.
Originality/value
This is the first study of curational strategies in tourism and hospitality, providing a definition and typology of curation, and linking micro and macro levels of analysis. It suggests the growth of choice-based logic alongside service-dominant logic in tourism and hospitality.
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Florian Kock, Adiyukh Berbekova, A. George Assaf and Alexander Josiassen
The purpose of this paper, a critical reflection, is twofold. First, by comprehensively reviewing scale development procedures in hospitality research, a concerning lack of…
Abstract
Purpose
The purpose of this paper, a critical reflection, is twofold. First, by comprehensively reviewing scale development procedures in hospitality research, a concerning lack of nomological validity testing is demonstrated. Second, the need for nomological validity testing is discussed and both conceptually and empirically reasoned.
Design/methodology/approach
This research systematically reviews scale development studies in three leading hospitality journals, including Cornell Hospitality Quarterly, International Journal of Contemporary Hospitality Management and International Journal of Hospitality Management over ten years (2012–2021) to analyze the completeness of scale development procedures. Specifically, the authors evaluate whether the reviewed studies engage in testing the nomological and predictive validity of the newly developed measures.
Findings
The results indicate a concerning gap in the current practices in hospitality research. Specifically, only 33.3% of the examined studies assess nomological validity. These findings collectively underscore the need for improving the comprehensiveness of scale development processes in hospitality research.
Research limitations/implications
The study offers important implications for hospitality researchers. The paper provides an extensive discussion on the importance and benefits of testing for nomological validity in scale development studies, contributing to the completeness and consistency of scale development procedures in the hospitality discipline.
Originality/value
This research critically assesses prevalent, and widely accepted, scale development procedures in hospitality research. This research empirically demonstrates the neglect of nomological validity issues in scale development practices in hospitality research. Scale development is an essential scientific practice used to create a research instrument in a field of study, improving our understanding of a specific phenomenon and contributing to knowledge creation. Considering the significance of scale development in advancing the field of hospitality research, the validation procedures involved in the scale development processes are of utmost importance and should be thoroughly applied.
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Paul A. Willie, Chandana Jayawardena and Barrie Laver
The purpose of this paper is to identify the best approaches management should embrace to successfully attract and retain high quality human resource talent within the Niagara…
Abstract
Purpose
The purpose of this paper is to identify the best approaches management should embrace to successfully attract and retain high quality human resource talent within the Niagara region's hospitality industry.
Design/methodology/approach
A selected cross‐section of relevant and recent publications are reviewed. The key findings from a mini survey involving 14 senior hospitality managers in the Niagara region are shared.
Findings
This paper suggests that the hospitality managers should: understand the basics related to good human resource management practices; know the “fair market value” for each position; foster relationships with colleges and universities to tap into student labor; encourage mature workers to apply for part‐time work; and cultivate a good relationship with seasonal employees and educate them on the rewards of a career within the hospitality industry. Through the industry survey, it was discovered that hospitality managers within the Niagara region are already executing some of these strategies. However, it was concluded that a stronger working relationship with the seasonal employees is required in the region.
Originality/value
Two academics with hotel general manager experience in five countries join hands with the president for three four‐diamond hotels to write this paper. Given the background of the authors, it is expected that the viewpoints would be welcomed by hospitality managers.
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SooCheong (Shawn) Jang and Kwangmin Park
– The purpose of this study is to understand hospitality finance research through content analysis by examining articles published during the past two decades (1990 to 2009).
Abstract
Purpose
The purpose of this study is to understand hospitality finance research through content analysis by examining articles published during the past two decades (1990 to 2009).
Design/methodology/approach
This study identified subject areas, methodologies, and citations from hospitality finance papers published in four major hospitality journals (Journal of Hospitality & Tourism Research, International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management, and Cornell Hospitality Quarterly).
Findings
A perusal of 113 hospitality finance articles suggested that researchers have focused on several subjects, such as risk management, financing, bankruptcy, and capital structure. Even though qualitative analysis was the most common method in the 1990s, the use of quantitative analyses dramatically increased during the recent decade.
Research limitations/implications
The data were collected from four hospitality journals. If data were collected from more hospitality journals, the most common subjects and citations might be different from the results of this study.
Practical implications
This study offers readers a perspective on how hospitality finance research has been conducted recently and also suggests a big picture about the potential direction of future research.
Originality/value
This study provides valuable information about past and current research streams, as well as the direction of hospitality finance research. Compared with previous review studies, this study concentrated on a specific segment of hospitality research in order to improve basic understanding of what is going on in the hospitality finance research, which has never been examined before.
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An emerging hospitality studies focus amongst British academics prioritizes the study of host and guest transactions as a key feature of hospitality research and publications…
Abstract
Purpose
An emerging hospitality studies focus amongst British academics prioritizes the study of host and guest transactions as a key feature of hospitality research and publications. This short paper introduces the papers in the special issue.
Design/methodology/approach
Provides a brief review of the papers within the issue.
Findings
The study of host and guest transactions extends beyond commercial hospitality management activities. A large number of human interactions can be better understood through host and guest transactions. Commercial hospitality management through service quality management, employee relations, customer and employee transactions as well as the development of customer loyalty can also be informed by the study of hospitality through the study of host guest transactions.
Originality/value
Outlines how the papers in this special issue provide a flavor of some of the research themes that social science perspectives suggest.
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The aim of this research is to establish students’ perceptions of the international hospitality industry and, specifically, to establish the likelihood of the student seeking…
Abstract
The aim of this research is to establish students’ perceptions of the international hospitality industry and, specifically, to establish the likelihood of the student seeking employment in the industry after graduating, the region/country where the student intends seeking employment, the functional area/sector which is most attractive to the student and the position which the student expects to hold five and ten years after graduating. The research is based on a questionnaire administered at two universities offering hospitality management degrees, one in the UK, the other in The Netherlands. The main findings are that students have a distinct preference for certain hotel departments, hotel chains and sectors of the industry. Most expect to be general manager/corporate manager ten years after graduating. As the degree progresses, the students’ perception of the industry deteriorates. The paper concludes by examining issues relating to the image of the industry and the development of hospitality curricula.
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Alison Morrison and G. Barry O’Mahony
Hospitality management higher education’s historic origins have resulted in a strong vocational ethos permeating the curriculum. Knowledge about hospitality has been drawn from…
Abstract
Hospitality management higher education’s historic origins have resulted in a strong vocational ethos permeating the curriculum. Knowledge about hospitality has been drawn from the industry and the world of work rather than from the many disciplines or other fields of enquiry, which can help to explain it. By the late 1990s there was a strengthening international movement, driven by higher education hospitality academics towards the liberation of hospitality management higher education from its vocational base and to explore the inclusion in the curriculum of a broader and more reflective orientation. This paper investigates the historical evolution of hospitality management education, concepts associated with liberal education, and provides an illustrative case study that evaluates how a more liberal base was introduced into the curriculum at two universities located in Australia and Scotland respectively.
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