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Considering the important role of knowledge management in the global growth of world economies, the importance of knowledge management in the tourism industry can hardly be overestimated. Knowledge management, empowering leadership and innovation can open new research prospects for online travel and tourism, thereby increasing organizational capacity. In this context, this study aims to investigate the relationship between knowledge management practices and transformational leadership, along with the mediating role in this relationship of leadership communication. Knowledge management practices are discussed through the lens of managers’/organizational perspectives working in the online travel and tourism industry.

Using a descriptive research method, the data were collected from a total of 174 managers/senior executives working in the online travel and tourism sectors. The proposed conceptual framework was evaluated using structural equation modeling through AMOS 21 and Process Macro (SPSS-Plugin).

The results revealed a significant increase in the adoption of knowledge management practices in the online travel and tourism sector under transformative leadership. The results also highlighted that effective communication is a vital contributor and significant complementary mediator in the relationship between transformative leadership and knowledge management practices.

The results of this study suggest that transformational leaders, who are equipped with the “high touch” nature of leadership and the “high tech” aspect of the contemporary workplace, are the best fit to manage online travel and tourism organizations. To have an adequate knowledge management system, knowledge managers should adopt a transformative leadership style and receive comprehensive training in developing leadership abilities such as effective communication competencies.

To the best of the authors’ knowledge, this study is the first to demonstrate that, in emerging online travel and tourism sectors, organizational knowledge can be managed through effective leadership communication.

Technological innovations provide huge opportunities to expand and revolutionize the scope of products and services offered. This is particularly true for tourism, which is undergoing significant changes due to the development of new technologies. The level of technology diffusion depends on several factors like the exchange of information among peers, and the attitude and shared perception among the contributors. The aim of the study is to explore the diffusion of technology in tourism with a specific focus on the social media discourse around new technologies. Thus, the paper investigates the level of interest in these new technologies analysing the information exchange occurring between individuals on Twitter in order to explore the influence of reciprocal networking.

To capture the attitudes expressed in the industry, the study analyses the ongoing discourse on Twitter as a proxy for the participants “interest in new technologies. Through a social network analysis of the tweets and retweets conducted over a period of nine months, the research maps the level of information exchange about the diffusion of new technologies. Moreover, the sentiment analysis provides an interesting overview of the individuals” attitudes towards the awareness or the adoption of new technologies.

Our analysis has provided several insights: (1) the information network on blockchain in tourism consists of participants who change very quickly over time (high turnover of accounts); (2) some contributors have an extremely important role in influencing the flow of information in the system (information centralization), they can have a generalist (discussing several topics) or a specialist (focusing on a specific topic) behaviour and this strategic choice influences their network's structure; (3) these central nodes also have an impact on the definition of positive and negative sentiment towards a topic (sentiment influencer).

The paper contributes to the literature on technology diffusion, by focusing on one of the preconditions of diffusion that is the shared positive attitude towards technological innovation. More specifically, we adopt a network-based approach, which is useful to explain the level of information exchange and the public discourse that can impact the shared perception and attitude towards technological innovation. The study also highlights the role of knowledge brokers in influencing this public discourse. Future studies can deepen the association between positive perception, higher levels of information exchange and increasing usage of specific technologies. Our results also suggest further exploring the opportunity to combine social media data and other sources of information to shed more light on the technological innovation diffusion processes.

This paper shows how practitioners can benefit from the analysis of information exchange about new technologies in tourism adopting a network perspective with the aim of understanding the level of influence among contributors. Moreover, the increasing interest in blockchain technology and the potential combination between social media data and other sources of information can offer promising insights.

The present study explores the level of technology diffusion through the analysis of information exchange on social media (Twitter). Furthermore, the dynamics of individual user behaviour offers a better understanding about media effects.

While previous research is focused on the users' perception towards the development of new technologies in tourism, the aim of this study is to investigate the dynamics behind the level of diffusion of information and awareness about these new technologies, which still represents an unexplored area of research.

The functionalities of tourist destinations as regional innovation systems (RIS) still show substantial deficits. Especially for destinations in developing countries (DC), this incurs a wicked problem when it comes to unfolding the potentials of tourism for social innovation and sustainable regional development. Determining factors for these weaknesses are manifold, complex, multi-causal and prone to inherent system-dynamics making it difficult for destination management organisations to proactively monitor and control them in the long term. Backed by empirical comparative findings from rural destinations in Azerbaijan and Ecuador, this chapter tracks down selected major drivers of this wicked problem both from a monocausal-linear and multi-causal-dynamic analytical perspective. As a primary outcome, a set of suitable indicators will be presented to serve as a monitoring framework for a social innovation governance of DC destinations.

Networks linking tourist attractions or organizations are a major focus of tourism research. Despite extensive research on tourism networks, academic research on the spatial structure and formation of wine tourism networks is limited. This study aims to investigate the spatial structure and factors influencing the development of a network among Ningxia wineries, an emerging wine tourism destination in China.

This study uses social network analysis to uncover “what” the spatial structure of wine tourism networks looks like. Sixteen in-depth interviews were conducted among key stakeholders to explain the “why” of such structural characteristics.

The results show that in an emerging wine tourism destination, popular tourist attractions enjoy high centrality and hold key positions in the wine tourism network. Small wineries exhibit high closeness centrality, and only one winery serves as a network broker. According to the stakeholders, the importance of network actors will increase as their economic and political importance increase, while small wineries that lack differentiation in the network may perish.

Local governments can implement the suggested measures for improving network connections, and wineries are advised to find suitable positions to improve the experiences of tourists.

This study pioneers the identification of the distinct structure and factors influencing the network of an emerging wine tourism destination, thus enriching the understanding of the interplay and roles of different actors.

This study aims to present how an inter-organisational cooperation network can contribute to the competitive performance of higher education institutions (HEI) and also to students’ academic performance. The intention is also to examine how knowledge-sharing processes should develop to meet the needs of maintaining cooperation networks.

This study adopts a qualitative approach, using the case study (network) method. The data were collected through semi-structured interviews, group interviews and documentary analysis. The convenience sampling technique was used. Data analysis was carried out through a data triangulation process.

The general benefits arising from cooperation networks are encouraging. The HEIs improved not only through creating an environment that supports learning processes and knowledge-sharing efficiently, but also through cooperation between students and lecturers.

The cooperation network experience studied here can be used by other universities or HEIs as an approach/strategy to launch a cooperation initiative in order to increase levels of knowledge, learning, innovation and competitiveness. The results also help university or HEI leaders to understand the importance of academic cooperation networks, letting them form innovative teaching strategies that stimulate academic and competitive performance, as well as economic growth.

The central elements of originality lie in advancing a new vision of cooperation networks, creating a new, innovative framework that considers the dimensions presented from the theoretical and practical point of view. The framework helps to understand what is necessary for network cooperation to develop and create value for HEIs. Combining different perspectives of the cooperation network inevitably represents a significant innovation.

Co-creating with value network partners (VNPs) in the tourism industry has become essential for delivering improved service quality and enhancing consumer experience. This research examines the impact of value co-creation on the satisfaction of VNPs. Further, the study examines the moderating effects of socio-demographic factors on the relation between co-creation and VNP satisfaction.

The study collected data from VNPs engaged in tourism-related activities (N = 392). It analysed the data through structural equation modelling using SPSS 20 and AMOS 21. The study used the stimulus-organism-response framework to understand VNP's perceptions regarding co-creation.

The results indicate a significant relationship between the value processes and networks, service offerings, conversations and dialogues and value proposition in relation to co-creation. Additionally, the study identifies the significance of age, education level, job experience and job nature. The findings of the study can enable tourism managers to formulate effective co-creation strategies.

The insights from the study enable tourism managers to devise co-creation strategies that nurture collaboration with VNPs. Managers can gain insights into the antecedents of the co-creation and the role of demographic factors in shaping strategies.

The study's findings have the potential to shape co-creation policies in the tourism and hospitality industry. Network partners and tourism companies can leverage insights from the study to develop and refine their co-creation policies. By bridging the gaps in the existing literature on value co-creation with network partners, the study contributes significantly to tourism and hospitality literature.

The purpose of this paper is to reveal the knowledge evolution process, research hotspots and future trends in the inclusive tourism research literature from 2008 to 2023.

A total of 322 papers on inclusive tourism were selected from the core collection database of Web of Science and analyzed using CiteSpace.

Over the 16-year period between 2008 and 2023 an increasing number of studies have been published concerning inclusive tourism, but the overall base is still small. Among institutions, the Massey University and University of Gothenburg take the lead in international research on inclusive tourism. Country cooperation shifted from UK-centered in 2008 to Australia, US and Spain from 2010, expanded to more nations and recently increased with China, Japan and others. The essence of inclusive tourism is inherently linked to societal and generational development, necessitating the elimination of social exclusion and inequality to achieve sustainability. The research on inclusive tourism has undergone three stages, emphasizing tourism producers, consumers and stakeholder relationships respectively. “Employment”, “sustainable development” and “quality of life” possess the potential to emerge as future research hotspots.

By combining literature on inclusive tourism and other overlapping concepts, CiteSpace was used to construct data and network visualizations, including a burst and dynamic analysis for the period covered by the sample. The conclusions offer researchers insights into the existing body of work in inclusive tourism research and suggest directions for future research. In practice, tourism managers can gain a deeper understanding of the needs and limitations of marginalized groups in tourism, allowing them to offer more tailored products for inclusive tourism and further enhance the development of an inclusive tourism environment.

旨在揭示2008年到2023年包容性旅游研究文献的知识演变过程、研究热点和未来趋势。

从Web of Science的核心数据库中筛选322篇有关包容性旅游的文章, 并使用CiteSpace进行分析。

2008年至2023年的16年间, 发表的有关包容性旅游的研究越来越多, 但总体基数仍然较小。梅西大学和哥德堡大学在国际包容性旅游研究方面处于领先地位。国家合作从2008年的以英国为中心转向2010年的澳大利亚、美国和西班牙, 并扩展到更多国家, 最近又增加了与中国、日本和其他国家的合作。包容性旅游的本质与社会和代际发展有着内在联系, 必须消除社会排斥和不平等, 才能实现可持续发展。包容性旅游的研究经历了三个阶段, 分别强调旅游生产者、消费者和利益相关者的关系。“就业”、“可持续发展”和 “生活质量”有可能成为未来的研究热点。

结合包容性旅游和其他重叠概念的文献, 利用CiteSpace构建了数据和网络可视化, 包括对样本覆盖时期的突发和动态分析。结论为研究人员提供了对包容性旅游研究现有成果的见解, 并提出了未来研究的方向。实践上, 旅游管理者可以更深入地了解旅游中边缘化群体的需求和局限性, 从而为包容性旅游提供更多量身定制的产品, 进一步促进包容性旅游环境的发展。

El objetivo de este trabajo es presentar el proceso de evolución del conocimiento, los temas destacados de investigación y las tendencias futuras en la literatura de investigación sobre turismo inclusivo desde 2008 hasta 2023.

Se seleccionó un total de 322 artículos sobre turismo inclusivo de la base de datos de la colección principal de Web of Science (WoS) y se analizaron utilizando CiteSpace.

En el periodo de 16 años comprendido entre 2008 y 2023 se han publicado cada vez más estudios sobre turismo inclusivo, pero la base global sigue siendo pequeña. Entre las instituciones, la Universidad de Massey y la Universidad de Gotemburgo encabezan la investigación internacional sobre turismo inclusivo. La cooperación entre países pasó de estar centrada en el Reino Unido en 2008 a Australia, EE. UU. y España a partir de 2010, ampliándose a más naciones y, recientemente, ha aumentado con China, Japón y otros países. La esencia del turismo inclusivo está intrínsecamente ligada al desarrollo social y generacional, que requiere la eliminación de la exclusión social y la desigualdad para lograr la sostenibilidad. La investigación sobre el turismo inclusivo ha pasado por tres etapas, haciendo hincapié en los productores turísticos, los consumidores y las relaciones con las partes interesadas, respectivamente. El “empleo”, el “desarrollo sostenible” y la “calidad de vida” poseen el potencial para emerger como futuros focos de investigación.

A partir de la integración de la literatura sobre turismo inclusivo y otros conceptos superpuestos, se utilizó CiteSpace para visualizar los datos y redes, incluido análisis de ráfagas y dinámico para el periodo muestral. Las conclusiones ofrecen a los investigadores una visión de las contribuciones académicas en turismo inclusivo y sugieren direcciones para futuras investigaciones. En la práctica, los gestores turísticos pueden adquirir un conocimiento más profundo de las necesidades y limitaciones de los grupos marginados en turismo, permitiéndoles ofrecer productos más adaptados al turismo inclusivo y seguir mejorando el desarrollo de un entorno turístico inclusivo.

This qualitative investigation is one of a series of sub-investigations under an umbrella project to develop Lampang Creative Livable Tourist City. The aim of this paper is to explore the integration of sustainable tourism into the development of Lampang, a city in northern Thailand. By collaborating with government and private agencies, academics, community leaders and the people of Lampang to reskill and upskill core community groups in the city, the researchers hope to enhance active citizenship, develop relevant skills and foster leadership networks that boost Lampang’s appeal as a sustainable tourism destination.

Data were gathered from brainstorming meetings, focus group discussions, observations and in-depth interviews. After identifying key characteristics required for creative citizens of Lampang city, the researchers developed and implemented pilot curricula with five target groups. Activities were developed to nurture creative leaders and promote innovative use of traditional culture and lifestyle.

The findings revealed that targeted local curricula can harness the cultural capital of the local community and equip locals with a modern toolkit to lay the foundations for a creative, livable tourist city.

This study’s originality lies in its grassroots approach to defining creative citizenship. It captures local community perspectives on what constitutes a creative citizen. Moreover, this research demonstrates how custom-designed educational initiatives can effectively nurture a creative and resilient urban ecosystem. This offers a blueprint for culturally informed urban regeneration, highlighting the role of sustainable tourism in enhancing the city’s attractiveness and livability for both residents and visitors.

This study aims to present the evolution of decent work studies. Findings point to several directions for future research efforts, including conceptualizing decent work and the pandemic’s associated impact. Results will help to guide government authorities to promote decent work by delivering fair income, increasing the stability and security of employment and monitoring employees’ work-life balance.

This review consists of knowledge mapping based on keywords from multidisciplinary studies on decent work and the preferred reporting items for systematic reviews and meta-analyses (PRISMA) model on tourism and hospitality studies. First, keyword knowledge mapping was conducted in VOSviewer, resulting in 667 papers. Then, a PRISMA model generated a systematic review of the literature in tourism and hospitality based on 41 papers.

Knowledge mapping revealed six thematic clusters, namely, Labor Rights and Gender Equality, Sustainability and Health, Psychology of Working Theory, Conceptualization of Decent Work, Marginalized Groups and Unemployment and Job Quality. According to the PRISMA model, the conceptual evolution of decent work in tourism and hospitality can be divided into three stages: initial (1999–2008), emerging (2009–2018) and development (2019–present).

Based on the findings, further interdisciplinary research into decent work is recommended. Scholars in the tourism and hospitality sector can incorporate other fields of decent work, such as psychology, to broaden the lens of studies to discover the role of meaning and purpose in the workplace and to promote the concept to its fullest extent. Furthermore, employees’ assessments of decent work might help businesses improve human resources management via corporate social responsibility measures.

To the best of the authors’ knowledge, this study is the first systematic review of decent work in tourism and hospitality. It shows that this notion is in its infancy, as most studies on the topic thus far have been empirical and descriptive. Nonetheless, most findings contribute to knowledge and practice by clarifying industry employment conditions.