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Book part
Publication date: 30 April 2019

S. J. Oswald A. J. Mascarenhas

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Corporate Ethics for Turbulent Markets
Type: Book
ISBN: 978-1-78756-192-2

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Article
Publication date: 1 June 1998

David Gurteen

Creativity and innovation concern the process of creating and applying new knowledge. As such, they are at the very heart of Knowledge Management. This paper first creates…

Abstract

Creativity and innovation concern the process of creating and applying new knowledge. As such, they are at the very heart of Knowledge Management. This paper first creates a framework in which to discuss these issues. It goes on to explore how our creativity is “blocked” in a variety of ways, including deep‐seated beliefs about the world. Finally, this paper takes a brief look at two tools to support Knowledge Management and creativity: dialogue and groupware.

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Journal of Knowledge Management, vol. 2 no. 1
Type: Research Article
ISSN: 1367-3270

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Book part
Publication date: 30 October 2018

FR. Oswald A. J. Mascarenhas, S.J.

The stable and predictable agricultural, infrastructure, manufacturing, and energy economies of hard products have been followed by economies that offer softer products…

Abstract

Executive Summary

The stable and predictable agricultural, infrastructure, manufacturing, and energy economies of hard products have been followed by economies that offer softer products such as services, information, knowledge, health care, digitization, networking, globalization, entertainment, sustainability, and currently, well-being and happiness. Such soft market products are loaded with buyer–seller information asymmetries (BSIA) that create market risk, market uncertainty, market chaos, and ambiguity – all of which are specific types of market turbulence. In this context, this chapter investigates the phenomena of turbulence, specifically environmental turbulence whose major subsets are technological turbulence and market turbulence. We cite several recent geopolitical variables and events that have aggravated market turbulence such as Chinese economic invasion of global markets, global climate change, Brexit, international asylum-seeking migrations, artificial intelligence, and demonetization. We also define market turbulence as varied forms of BSIA for which both marketers and consumers must have appropriate joint responsibility. In addition, we focus on ethical and moral marketing responsibilities for reducing BSIA under each type of turbulence.

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Corporate Ethics for Turbulent Markets
Type: Book
ISBN: 978-1-78756-187-8

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Article
Publication date: 1 February 1996

Julian Simcox

Discusses the insights offered by Stephen R. Covey in his book Seven Habits of Highly Effective People. Outlines the Seven Habits programme and concludes that it provides…

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Discusses the insights offered by Stephen R. Covey in his book Seven Habits of Highly Effective People. Outlines the Seven Habits programme and concludes that it provides a set of tools to start the reader on the journey towards the principle‐centred leadership paradigm.

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Managing Service Quality: An International Journal, vol. 6 no. 1
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 April 2003

In his best selling book, The 7 Habits of the Highly Effective, Stephen Covey suggests that developing the following characteristics is the way to become highly effective…

Abstract

In his best selling book, The 7 Habits of the Highly Effective, Stephen Covey suggests that developing the following characteristics is the way to become highly effective: 1. be proactive; 2. begin with the end in mind; 3. put first things first; 4. think win/win; 5. seek first to understand; then to be understood; 6. synergize; and 7. sharpen the saw. All good advice you may think, and worthy of investing a few dollars to buy the book – or even hiring Covey to impart further wisdom to your company. However, just consider what the opposite advice would be: 1. do not be proactive; 2. begin without any idea about the end; 3. put first things last; 4. think lose/lose; 5. seek to be understood before you understand; 6. avoid synergy; and 7. operate with a dull blade. No management consultant in their right mind would advise you to adopt the latter characteristics but they suddenly make Covey’s advice seem glaringly obvious.

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Strategic Direction, vol. 19 no. 3
Type: Research Article
ISSN: 0258-0543

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Human Resource Management International Digest, vol. 19 no. 7
Type: Research Article
ISSN: 0967-0734

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Article
Publication date: 12 April 2013

Kevin Vaughan‐Smith

The purpose of this paper is to highlight the positive strategic impact of building high levels of trust within organizations as a means of engaging employees, generating

Abstract

Purpose

The purpose of this paper is to highlight the positive strategic impact of building high levels of trust within organizations as a means of engaging employees, generating growth and meeting objectives. Further aims of the paper are to show the negative effect of low levels of trust and to provide tips to help leaders raise trust levels within teams and organizations.

Design/methodology/approach

The objectives are achieved by highlighting FranklinCovey's extensive research and experience in working worldwide to help organizations build trust. A key reference was the best‐selling book The Speed of Trust by FranklinCovey's authority on trust, Stephen M.R. Covey. The paper was structured around key elements of Stephen's book, including the five waves of trust model which shows the different levels of trust and their inter‐dependence. It also covers the four cores of trust – integrity, intent, capability and results – which can raise credibility and build personal trust.

Findings

The paper shows the strategic importance of building trust levels within an organization. It also succeeds in highlighting how increased levels of trust help to remove obstacles to growth and progress.

Originality/value

The value of the paper is in its specific strategic focus and it will appeal to anyone with an interest in organizational performance and how this can be maximized.

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Strategic Direction, vol. 29 no. 5
Type: Research Article
ISSN: 0258-0543

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Article
Publication date: 20 October 2014

Sarah Tudor and Richard Mendez

In the UK, universities are coming under increasing pressure from government to strengthen university-employer co-operation and engagement in areas such as student…

Abstract

Purpose

In the UK, universities are coming under increasing pressure from government to strengthen university-employer co-operation and engagement in areas such as student placements, graduate internships, knowledge exchange, enterprise and work-based learning. Both the Higher Education (HE) White Paper (BIS, 2011) and the Wilson Review (BIS, 2012) encourage universities to focus on this agenda, putting businesses at the heart of the system alongside students to maximise innovation, promote growth and “ensure students come out of universities equipped to excel in the workforce”. (BIS, 2011, p. 39). The need for universities to engage with employers and build strong relationships to maximise mutual partnership value is integral to this work. The paper aims to discuss these issues.

Design/methodology/approach

This paper examines the application of win-win principles (Covey, 1989) to employer engagement activities in HE via two case studies. Following an analysis of the results in each case study, they show that the adoption of such approaches has enhanced employer engagement, consolidated existing employer relationships and led to tangible outcomes such as new student placement opportunities.

Findings

The paper suggests that HE employer engagement activities grounded in Covey's win-win principles are likely to enhance results and relationships with employers than those that omit such principles. The paper concludes by encouraging the utilisation of such principles across the spectrum of HE employer engagement activities.

Originality value

The authors believe this is the first time this method of analysis has been applied to university-employer relationships.

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Higher Education, Skills and Work-based Learning, vol. 4 no. 3
Type: Research Article
ISSN: 2042-3896

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African Journal of Economic and Management Studies, vol. 4 no. 1
Type: Research Article
ISSN: 2040-0705

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Article
Publication date: 1 December 2006

Julia Jahansoozi

The purpose of this study is to explore the organization‐stakeholder relationship between oil and gas operators and community members involved in the Sundre Petroleum…

Abstract

Purpose

The purpose of this study is to explore the organization‐stakeholder relationship between oil and gas operators and community members involved in the Sundre Petroleum Operators Group (SPOG) in Alberta, Canada. After a crisis of trust, the SPOG was established to increase transparency, and attempt to rebuild trust and healthy community stakeholder relationships.

Design/methodology/approach

This research paper is a result of interviews with both SPOG industry and community members (n=18). A qualitative phenomenological orientation was adopted because of its focus on the individual experience of the relationship. Key relational elements such as trust and transparency were examined in relation to the importance for relationship building. The research is limited by the number of interviews that were obtained during the time allotted for data collection.

Findings

The results indicated that after a crisis, transparency is crucial for rebuilding trust and maintaining healthy community stakeholder relationships. An interesting finding in the research was the apparent influence of The 7 Habits of Highly Effective People on the development and maintenance of shared values within the relationship. Further research is recommended into the impact of Covey's leadership and management style and on organization‐stakeholder relationships.

Originality/value

Shell provides an excellent example of an organization that experienced a loss of trust with key stakeholders and used transparency to begin to rebuild important stakeholder relationships.

Details

Journal of Management Development, vol. 25 no. 10
Type: Research Article
ISSN: 0262-1711

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