How ‐ and why ‐ TQM is fundamentally flawed
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 February 1996
Abstract
Discusses the insights offered by Stephen R. Covey in his book Seven Habits of Highly Effective People. Outlines the Seven Habits programme and concludes that it provides a set of tools to start the reader on the journey towards the principle‐centred leadership paradigm.
Keywords
Citation
Simcox, J. (1996), "How ‐ and why ‐ TQM is fundamentally flawed", Managing Service Quality: An International Journal, Vol. 6 No. 1, pp. 6-9. https://doi.org/10.1108/09604529610108045
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited