Discusses the insights offered by Stephen R. Covey in his book Seven Habits of Highly Effective People. Outlines the Seven Habits programme and concludes that it provides a set of tools to start the reader on the journey towards the principle‐centred leadership paradigm.
Simcox, J. (1996), "How ‐ and why ‐ TQM is fundamentally flawed", Managing Service Quality: An International Journal, Vol. 6 No. 1, pp. 6-9. https://doi.org/10.1108/09604529610108045Download as .RIS
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