Search results

This study addresses the COVID-19 infection and its relationship with the city’s constructive intensity, commuting time to work and labor market dynamics during the lockdown period.

Microdata from formal workers in Recife was used to adjust a probability model for disease contraction.

The authors' results indicate that greater distance to employment increases the probability of infection. The same applies to constructive intensity, suggesting that residences in denser areas, such as apartments in buildings, condominiums and informal settlements, elevate the chances of contracting the disease. It is also observed that formal workers with completed higher education have lower infection risks, while healthcare professionals on the frontlines of combating the disease face higher risks than others. The lockdown effectively reduced contagion by limiting people’s mobility during the specified period.

The research shows important causal relationships, making it possible to think about public policies for the health of individuals both when commuting to work and in living conditions, aiming to control contagion by COVID-19.

The lockdown effectively reduced contagion by limiting people’s mobility during the specified period.

It is also observed that formal workers with completed higher education have lower infection risks, while healthcare professionals on the frontlines of combating the disease face higher risks than others.

The authors identified positive and significant relationships between these urban characteristics and increased contagion, controlling for neighborhood, individual characteristics, comorbidities, occupations and economic activities.

This study aims to evaluate two bacterial cellulose (BC) films as an alternative textile surface suitable for use in the manufacture of clothing prototypes.

A combination of experiments for the production and characterization of BC films with traditional techniques for sewing fabrics was carried out. BC films were produced from the bacterum Gluconacetobacter hansenii UCP1619 and from Kombucha, a consortium of microorganisms grown on sugared tea. The BC films were then purified, characterized by scanning electron microscopy (SEM) and evaluated for mechanical strength. Two clothing prototypes were developed by combining BC films with a flat fabric composed of 70% linen and 30% polyester to assess the viability of the garment for future clothing making using biomaterials.

The results showed that the combination of flat fabric with BC-based biomaterials is a viable alternative for the innovative use of BC films in the manufacture of apparel products, especially after optimizing the mechanical properties of the artefact.

BC application studies in the textile industry are still in their early stages, although they are attracting more and more the attention of researchers around the world. The experiments carried out in this research provide new information on the handling and application of this material in innovative products for the textile industry.

This chapter aims to discuss the segmented city in the less developed world, focusing on its informal settlements. The main assumption is that the walls of informal settlements change from rigid to fuzzy ones, as they are analyzed using finer scales. In order to show this change, this chapter is divided into four sections. The first section analyzes the changes in two types of urban structure model: the segregated city model and the segmented city model. The second section describes the changes in governmental intervention models for informal settlements in Latin American cities, emphasizing what has been happening in the city of Recife, Brazil. The third section investigates the fact that, despite the changes in terms of governmental intervention models for informal settlements, there are still limits on the official city maps that effectively impede any appropriate representation of them. In order to show the gaps between the official cartographic representations and the reality of informal settlements, the last section of this chapter analyzes in more depth the walls of one specific informal settlement in Recife called Brasília Teimosa. This finer scale analysis allows us to see that its walls are even more fuzzy and permeable than the walls of the many formal settlements.

The design for production of wall partitions (DPWP) offers high potential for improving the design process of building in Brazil. However, one of the problems worth mentioning is the lack of accurate definition of scope which leads to doubts about what, when and how it should be prepared, developed and delivered by the designers. The purpose of this paper is to assess the application of the Brazilian Association of Design Managers and Coordinators (AGESC) handbook scopes of DPWP in building construction.

A case study involving a field investigation of eight construction organisations and DPWP designers in the cities of Recife and Sao Paulo in Brazil.

The results obtained have shown that conformity (with specification) – the reference scope adopted AGESC handbook DPWP – was not entirely fulfilled by the companies, while the agreement (personal opinion on the appropriateness of the specification) with the scope was even lower among them. The major difference was found between conformity and agreement among the construction companies.

Guidelines concerning how to use the AGESC handbook for DPWP, description of potential uses and amplifying of the contributions to greater integration between expectations and resulting products, call for rational design and execution of non-loadbearing masonry in the Brazilian construction industry.

The purpose of this paper is to understand in a qualitative context, the importance of the EMPRETEC entrepreneurship training in an emerging country context of Brazil. This helps to understand the capacity of entrepreneurship education to improve the ability of individuals to generate new business opportunities.

The data were collected through three semi-structured interview scripts and analyzed with the support of the NVIVO qualitative analysis software using Bardin content analysis.

The findings support the assertion that in emerging economies, entrepreneurship education is increasingly important in transforming society through enabling individuals to progress in their careers and life.

It was concluded that the EMPRETEC course fulfilled the objective of encouraging entrepreneurial behavior and stimulating the trainees to contribute to the economic growth of the country. The implication was that participation in entrepreneurship education is strictly interconnected to the success of the trainees.

The study found that there are positive practical outcomes for the trainees’, teachers’ and managers’ perceptions involved in the Entrepreneurship Training Program – EMPRETEC.

The paper helps understand the role of the trainees’ (EMPRETECos), teachers’ and managers’ perceptions of the Program at SEBRAE/Recife about the impact of the Entrepreneurship Training Program – EMPRETEC.

This paper aims to examine sentencing decisions for drug-trafficking offences in the criminal courts of the city of Recife to address a gap in quantitative research on drug sentencing and incarceration in Brazil.

Using original data obtained from the Court of Justice for Pernambuco, the research used multivariate regression analysis to investigate the effect of case processing, offender, and offence characteristics on sentence length.

A key finding of the research is the influence of two legal factors on sentence length: admitting to a drug-trafficking offence and being categorized as “mitigated trafficking”. Results also indicate that first-time defendants were more likely to be categorized as mitigated trafficking, stressing the importance of criminal history on predicting sentencing outcomes. “Mitigated trafficking” is a distinct category of drug-trafficking created by the Drug Law nº. 11.343 (2006) to protect defendants considered novices in the illicit drug market from receiving longer imprisonment sentences.

The findings suggest that the policy strategy of having a legal distinction for a specific type of defendant appears to be effective in impacting sentence length for drug-trafficking convictions. Future research could explore how similar strategies could be adopted to influence sentencing for other vulnerable groups. However, focussing on a defendant records or prior convictions as an eligibility criterion could disproportionately impact defendants who are caught in a cycle of re-offending for socio-economic reasons or a need to finance a substance use disorder.

This research address a gap in quantitative sentencing research in Brazil and contributes to the broader literature by presenting results that are aligned with previous studies conducted in North America.

The present research aims to evaluate the quality of services provided by the Basic Health Units (UBS) of the Unified Health System (SUS) located in the city of Recife, in the state of Pernambuco, Brazil, using the Kano model integrated with the dimensions of quality proposed by the service quality (SERVQUAL) model.

The research was classified as bibliographic, descriptive, quantitative and surveyable. A structured questionnaire based on the Kano Model integrated with the dimensions of quality proposed by the SERVQUAL model, applied online through Google Forms. The questionnaires were distributed on social networks, obtaining a non-probabilistic sample of 120 individuals, collected for convenience.

Through the analysis of the Kano Model, it was possible to observe that all the investigated attributes are classified as one-dimensional. Among the attributes that deserve to be highlighted are attributes “Clean and pleasant environment”, “Reliability and security of information”, “Knowledge of employees to perform services”, “Service performed in the promised time”, “Polite and kind staff in dealing with users” and “Effectiveness of the service provided” due to having the longest intervals when considering the satisfaction and dissatisfaction coefficients, above 1.575. These attributes must be considered as critical priorities when implementing improvements, since their presence considerably increases users' satisfaction, as well as their absence generates great dissatisfaction.

The research is original and justified by the potential use of a quality assessment tool in the public health service, especially primary care. It is noteworthy that there are few works that integrate the Kano and SERVQUAL models applied in the public health service and that this integration can contribute to the national and international literature, mainly in the identification and prioritization of areas for improvement.

This study analyses the factors that can influence the quality of service provided by the bus rapid transit (BRT) system in the state of Pernambuco. It is incipient, considering that the system was implemented in this state in 2014 to the World cup. In this context, the purpose of this paper is to identify the factors considered important for the services provided by this system and their impact on perceived quality.

The authors analyzed the data using exploratory factorial analysis, and linear and quantile regression techniques. Regarding the classification, this research is applied, exploratory, descriptive and in the form of a case study describing the situation experienced by the users of BRT in Pernambuco.

The results showed that it was possible to identify five factors that impact the level of satisfaction of the offered services: fluency in the provision of the service; staff training; physical conditions in the provision of the service; convenience/accessibility; and integration between transport lines.

With initial identification, factors 1, 3, 4 and 5 have been found to have an impact on overall service quality in a positive and statistically significant way. Factors 3 and 4 have a different impact with high- and low-quality standard perceived by users, and these should be the guiding elements by companies in establishing actions to improve the services offered.

The purpose of this study is to compare the results of customer satisfaction indices (SI) in the literature and to propose equations to show that the reverse attribute needs to be taken into account in these calculations owing to its impact on customer satisfaction.

To propose equations that take into account all types of quality attributes and in opposition to the models proposed by Berger (1993) and Wang (2013), in this work, a questionnaire adapted from the Kano model was developed, using the dimensions of the SERVQUAL model and applied to tourists who use the airline service. Data collection was carried out through social media, obtaining 694 responses.

The findings show that the attributes considered as reverse were linked to the delay in the service late check-in, delay in the dispatch of luggage, delay in on-board service and take-off delay, generating dissatisfaction among tourists. Moreover, the same database used to compare the results of the dissatisfaction indices of Berger (1993) and Wang (2013) showed inconsistencies reinforcing the gap that this research intends to close. After the proposal of the SI made by the authors of the present research it was possible to verify the confirmation regarding the definition of reverse attribute developed by the Kano model, reinforcing that the customer satisfaction decreases with the presence of reverse attribute.

The originality of this research seeks to contribute to the academic literature and organizational practices by investigating a gap in the SI proposed by Berger et al. (1993) for not inserting the reverse attributes and, later, studied by Wang (2013). Furthermore, this research uses the Kano questionnaire as an input to assist in the correct identification and evaluation of all attributes present in the service offered.

航空质量评估以改善战略旅游管理

这项研究的目的是比较文献中客户满意度指数的结果, 并提出方程式, 以显示由于反向属性对客户满意度的影响, 需要在这些计算中考虑反向属性。

为了提出考虑所有类型质量属性且与Berger (1993）和Wang (2013）提出的模型相反的方程式, 在这项工作中, 使用Kano模型改编了问卷。 SERVQUAL模型的维度, 并应用于使用航空公司服务的游客。数据收集是通过社交媒体进行的, 获得了694条回应。

调查结果表明, 被认为是反向的属性与服务的延迟（延迟登机（属性23）, 行李寄送的延迟（属性24）, 机上服务的延迟（属性25）有关。以及起飞延迟（属性26）引起游客的不满, 此外, 用于比较Berger (1993）和Wang (2013）的不满指标结果的同一数据库显示出不一致的地方, 从而加剧了本研究打算缩小的差距根据本研究的作者提出的满意度指标的提议, 有可能验证由Kano模型开发的关于反向属性定义的确认, 从而加强了客户满意度随着反向属性的存在而降低的事实。

本研究的独创性旨在通过调查Berger等人(1993）提出的不插入反向属性的满意度指标方面的差距来为学术文献和组织实践做出贡献, 后来由Wang (2013）研究。此外, 本研究使用Kano问卷作为输入, 以帮助正确识别和评估所提供服务中存在的所有属性。

Evaluación de la calidad de las aerolíneas para mejorar la gestión estratégica del turismo

El propósito de este estudio es comparar los resultados de los índices de satisfacción del cliente en la literatura y proponer ecuaciones para mostrar que el atributo inverso debe tenerse en cuenta en estos cálculos debido a su impacto en la satisfacción del cliente.

Con el fin de proponer ecuaciones que tengan en cuenta todo tipo de atributos de calidad y en oposición a los modelos propuestos por Berger (1993) y Wang (2013), en este trabajo se desarrolló un cuestionario adaptado del modelo de Kano, utilizando el dimensiones del modelo SERVQUAL y aplicado a los turistas que utilizan el servicio de la aerolínea. La recolección de datos se realizó a través de las redes sociales, obteniendo 694 respuestas.

Los hallazgos muestran que los atributos considerados como revertidos estaban vinculados al retraso en el servicio (Facturación tardía (atributo 23), Retraso en el despacho de equipaje (atributo 24), Retraso en el servicio a bordo (atributo 25) y retraso en el despegue (atributo 26), que genera insatisfacción entre los turistas. Además, la misma base de datos utilizada para comparar los resultados de los índices de insatisfacción de Berger (1993) y Wang (2013) mostró inconsistencias que refuerzan la brecha que esta investigación pretende cerrar Luego de la propuesta de los índices de satisfacción realizada por los autores de la presente investigación se pudo verificar la confirmación respecto a la definición de atributo inverso desarrollada por el Modelo Kano, reforzando que la satisfacción del cliente disminuye con la presencia de atributo inverso.

La originalidad de esta investigación busca contribuir a la literatura académica y las prácticas organizacionales investigando un vacío en los índices de satisfacción propuestos por Berger et al. (1993) por no insertar los atributos inversos y, posteriormente, estudiado por Wang (2013). Además, esta investigación utiliza el cuestionario de Kano como insumo para ayudar en la correcta identificación y evaluación de todos los atributos presentes en el servicio ofrecido.

The objective of this chapter is to illustrate how globalization affects labor mobility and work. The impact of globalization ranges from a profound restructuring of productive agriculture and rural labor markets to the forms through which production and labor are controlled – including the internal and external systems of food quality and safety standardization. These aspects require a broad readaptation and modernization of food distribution models and the standardization of technical principles. In the sector of local food distribution, these changes have significantly affected the lives of those involved, especially in terms of increased competitiveness and the escalation of the demands associated with the enhancement of the quality of products. Moreover, accelerated technological innovations, such as information technology, have facilitated the compression of time and space and shaped forms of social resistance. In this scenario, the reduction of logistic costs in the production and distribution of commodities has become one of the fundamental conditions for the viability of large companies. This is more the case for industries that deal with highly perishable produce such as fresh food. Through an analysis of the perspectives of workers in the refrigerated cargo industry, the chapter illustrates the pressure that fall upon the individual routine of those involved in this field and the ensuing changes in this sector's operating standards. The study was conducted in the city of Recife, in the northeastern portion of Brazil.