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Article
Publication date: 13 November 2018

Marwa Gaber Ahmed Fahim

The purpose of this paper is to introduce and identify the basic components, tasks and application areas of expert systems (ESs) as a decision support system that has been…

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2127

Abstract

Purpose

The purpose of this paper is to introduce and identify the basic components, tasks and application areas of expert systems (ESs) as a decision support system that has been increasingly used in the business world lately and explore its potential for improving the effectiveness of administrative decisions in the public sector. Empirically, the paper explains the role of ESs in fostering decision-making processes at the Ministry of Investment and International Cooperation (MIIC) in Egypt.

Design/methodology/approach

The design of this research is descriptive in the theoretical section and quantitative in the empirical one. Theoretically, the study adopted both the analytical approach and systems approach to demonstrate main concepts and relationships, while it conducted an empirical study to investigate the correlations in practice.

Findings

The research concluded that the usage of ESs is deemed to be on the top of the technical solutions that might help public organizations develop their management quality and maintain competitive strength. In addition, the results proved that ESs contribute to administrative decisions at MIIC.

Practical implications

The paper provides profitable findings and recommendations which can be applied by Egyptian public executives, in an attempt to ensure high quality and successful decisions using modern technology.

Originality/value

This study has valuable implications for theory and practice together, as it offers numerous contributions to literature in the area of concern.

Details

Review of Economics and Political Science, vol. 3 no. 3/4
Type: Research Article
ISSN: 2631-3561

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Article
Publication date: 23 March 2012

Billy T.W. Yu, W.M. To and Peter K.C. Lee

This paper aims to explore the practice of quality management framework as a strategic tool for public management.

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4170

Abstract

Purpose

This paper aims to explore the practice of quality management framework as a strategic tool for public management.

Design/methodology/approach

The paper starts with a basic process‐based model; it then enhances the model with the quality management principles for continuous improvement. With identification of concerned factors from the literature, it examines their usefulness in the quality management system.

Findings

An empirical analysis on the framework identifies eight factors: factual approach to decision making, use of quality tools, customer focus, leadership, involvement of people, process approach, mutually beneficial supplier partnership and internal results. The framework shows that leadership and customer focus are much more important than previously anticipated for successful implementation of quality management system.

Research limitations/implications

Managers in public organizations must realize that all high performance organizations, whether private or public, are by principle customer‐driven. In addition, it is imperative for them to enhance their leadership as it is essential for effective quality improvement.

Originality/value

While the effect of adopting a quality management system on organizational performance has been well documented, the underlying mechanism about how the system works has yet to be empirically identified. This paper contributes to the literature by addressing such a gap and presenting a causal model for quality management principles.

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Article
Publication date: 1 December 2019

Emad S. Mushtaha, Omar Hassan Omar, Dua S. Barakat, Hessa Al-Jarwan, Dima Abdulrahman and Imad Alsyouf

The involvement of the public in the decision-making process is essential, especially in the early stages of a design process. This study aims to achieve the development…

Abstract

The involvement of the public in the decision-making process is essential, especially in the early stages of a design process. This study aims to achieve the development of an architectural program for a memorial public project, using the outcomes of the Analytical Hierarchy Process (AHP) based on public opinion. It employs a novel approach that sharply focuses on public involvement in the design process, using a quantitative methodology for the development of a suitable building program and selecting a memorial form that meets the public's needs in a practical way. The study drew on data from various memorial projects to identify possible spaces and their selection criteria. A written questionnaire was distributed to a sample of 105 members of the public, to narrow down the number of spaces according to public response. Then, a hearing (spoken) questionnaire was conducted on a sample of 20 to produce the program for development by generating the most strongly preferred form of memorial. The results contradicted the existing norm for a memorial as a sculpture; it was revealed that most of the public preferred memorial landscapes to buildings and great structures. The study concluded that AHP could be used to further involve the relevant stakeholders in the decision-making process of the design of a public project.

Details

Open House International, vol. 44 no. 4
Type: Research Article
ISSN: 0168-2601

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Article
Publication date: 4 February 2019

Shirley Suellen Thesari, Flavio Trojan and Dayse Regina Batistus

The purpose of this paper is to present a model to support governmental local managers in public budget optimization, based on an integration of methods. It was…

Abstract

Purpose

The purpose of this paper is to present a model to support governmental local managers in public budget optimization, based on an integration of methods. It was constructed to fill the gap related to weights definition in problematic, commonly performed subjective assessments. This model supports the decision making in budget distribution identifying the importance of sectors in local governments, captured by historical data.

Design/methodology/approach

The model was developed following three steps: the first step included the exploitation of the characteristics of local sectors represented by city departments and the data collection procedure using time series (TS). In the second one, the weights regarding the importance of each city department were calculated by the UTASTAR method and based on historical data from the first step. Finally, an objective function was formulated using linear programming and constraints based on law specifications, and as a result, an optimized projection for public budget distribution was performed.

Findings

The results demonstrated that the model can be more efficient to weights definition, considering the behavior of preferences by historical data and supporting local public resources optimization, also to comply with the legislation, being able to predict or project future values available on the budget.

Research limitations/implications

The theoretical and practical implications are related with a novelty in recognizing the weights for criteria by a historical behavior of preferences. It can be bringing important directions for budget distribution. The main limitation detected in this study was the difficulty to formulate an assessment involving an integrated opinion from local managers and the population.

Practical implications

First of all, with the correct allocation of resources, the government has a greater advantage to capture investments from the negotiation with development entities and banks. Second, an efficient local government management can promote compliance with legislation and more transparent public policies.

Social implications

The correct distribution of resources affects the life quality for citizens, since the government acts as a provider of essential services for the population like education, safety, health, particularly for citizens who depend exclusively on the services offered by the local government. Moreover, it can also affect the environment as resources for garbage collection, disposal services and sanitation and, finally, affect the city development such as infrastructure, taxes, etc.

Originality/value

It might be considered an original contribution mainly by the development of a procedure to capture values for weights by TS and meeting the manager’s requirements, based on analytical, statistical and mathematical tools integrated.

Details

Management Decision, vol. 57 no. 11
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 9 March 2010

Linda S.L. Lai and W.M. To

This paper aims to explore the use of importance‐performance analysis (IPA) as an evaluative technique for public management decision making.

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2854

Abstract

Purpose

This paper aims to explore the use of importance‐performance analysis (IPA) as an evaluative technique for public management decision making.

Design/methodology/approach

Based on a literature review of convention, exhibition and meeting management, a number of attributes were identified that influence destination choice from convention exhibitors' and delegates' perspectives. Responses were obtained from 177 convention exhibitors and delegates who attended an Asia Expo in Macao Special Administrative Region (SAR), the People's Republic of China.

Findings

Factor analysis reveals that the selected importance attributes are grouped into six categories: “professional convention services”, “extra‐convention opportunities”, “convention supporting services”, “accommodations”, “cost” and “image”. The importance‐performance analysis shows that Macao SAR has strong infrastructure support and traditional tourist attractions but lacks specialized convention experts and mechanisms for pricing strategies.

Research limitations/implications

The use of importance‐performance analysis is explored in assessing the competitiveness of Macao SAR as a city for international conventions. The research findings indicate that IPA is an effective method and has the potential to become a valuable strategic management and decisionmaking tool.

Practical implications

Macao SAR, it is suggested, should adopt a synergistic approach to develop its convention and general tourism industries in tandem since these two industries can complement each other in drawing upon the socio‐economic resources of the city.

Originality/value

This article contributes to the literature by extending the use of importance‐performance analysis for public management decision making.

Details

Management Decision, vol. 48 no. 2
Type: Research Article
ISSN: 0025-1747

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Book part
Publication date: 24 July 2020

Soo-Hoon Lee, Thomas W. Lee and Phillip H. Phan

Workplace voice is well-established and encompasses behaviors such as prosocial voice, informal complaints, grievance filing, and whistleblowing, and it focuses on…

Abstract

Workplace voice is well-established and encompasses behaviors such as prosocial voice, informal complaints, grievance filing, and whistleblowing, and it focuses on interactions between the employee and supervisor or the employee and the organizational collective. In contrast, our chapter focuses on employee prosocial advocacy voice (PAV), which the authors define as prosocial voice behaviors aimed at preventing harm or promoting constructive changes by advocating on behalf of others. In the context of a healthcare organization, low quality and unsafe patient care are salient and objectionable states in which voice can motivate actions on behalf of the patient to improve information exchanges, governance, and outreach activities for safer outcomes. The authors draw from the theory and research on responsibility to intersect with theories on information processing, accountability, and stakeholders that operate through voice between the employee-patient, employee-coworker, and employee-profession, respectively, to propose a model of PAV in patient-centered healthcare. The authors complete the model by suggesting intervening influences and barriers to PAV that may affect patient-centered outcomes.

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-80043-076-1

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Article
Publication date: 12 June 2017

Marian Zulean, Liviu Andreescu, Radu Gheorghiu, Andra Maria Roescu and Adrian Curaj

The purpose of this practice-oriented paper is to look at a recent, late-phase development in public administration (PA) reform in Romania, specifically the drafting of…

Abstract

Purpose

The purpose of this practice-oriented paper is to look at a recent, late-phase development in public administration (PA) reform in Romania, specifically the drafting of the recently adopted national Strategy on Strengthening the Efficiency of Public Administration (2014-2020). In particular, the paper focuses on the opportunities and limits of outsourcing the building of the vision underlying the strategy and the prioritization of strategic objectives. The article’s story is also placed in the broader context of agencification literature and, more specifically, the involvement of executive agencies in policymaking.

Design/methodology/approach

The paper describes the vision-building exercise, developed according to a script already tested in several sectoral strategy-making processes, and the objectives and procedure of the online participatory consultation by using an adapted real-time Delphi format (similarly tested in the recent past).

Findings

The paper reports on the ways in which the output of the visioning process and of online consultations may be used to enhance a strategic process already underway.

Originality/value

PA reform in post-communist countries has been among the most hotly debated, intensely pursued, yet seemingly elusive policy objectives of the transition and post-transition periods. Among pre-accession and then European Union (EU) member states, the need to get in and then to get involved in European policymaking provided some impetus for such reforms and also set substantial constraints, without however always adding much predictability or significantly streamlining the public sector. The paper contributes to this debate by proving an innovative method of devising a reform strategy by outsourcing the strategy-building process to an agency with the necessary know-how and experience.

Details

foresight, vol. 19 no. 3
Type: Research Article
ISSN: 1463-6689

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Article
Publication date: 20 March 2017

Manuel De Tuya, Meghan Cook, Megan K. Sutherland and Luis Felipe Luna-Reyes

Blighted and vacant properties represent a persistent and costly problem for cities and local governments throughout the USA. The purpose of this paper is to identify data…

Abstract

Purpose

Blighted and vacant properties represent a persistent and costly problem for cities and local governments throughout the USA. The purpose of this paper is to identify data needs and requirements for value creation in the context of urban blight. The main assumption is that sharing and opening data through a robust and effective code enforcement program will facilitate more informed management, mitigation and remediation of blighted and vacant properties. Code enforcement programs must be grounded on organizational and technical infrastructures that enable data sharing and value creation for the city and the communities that share its space.

Design/methodology/approach

In this paper, the information needs and realities of a city’s code enforcement environment are described, based on data gathered through a series of workshops and focus groups with a range of stakeholders, which included city government departments, police, fire, bank representatives, realtors and community groups.

Findings

The analysis reveals key data elements that could potentially help to build a code enforcement program to better manage the cycles and costs of urban blight. Although some of these data elements already exist, and are public, they are not easily accessible to key stakeholders. The paper ends with sets of short-term and long-term recommendations for establishing an information-sharing infrastructure, which would serve as the main conduit for exchanging code enforcement data among a number of city government departments and the public that may play a role in managing urban blight and its consequences.

Originality/value

In this paper, the authors are connecting extant literature on sharing and opening data with literature on the creation of public value. They argue that sharing and opening government data constitute effective ways of managing the costs and cycles of urban blight while creating value. As a result of an initial assessment of data and information requirements, the authors also point to specific data and its potential value from stakeholder perspective.

Details

Transforming Government: People, Process and Policy, vol. 11 no. 1
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 29 June 2012

Michel L. Ehrenhard, Dennis R. Muntslag and Celeste P.M. Wilderom

Fiscal sustainability is high on the global political agenda. Yet, implementing the needed performance‐orientation throughout public‐sector organizations remains…

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1668

Abstract

Purpose

Fiscal sustainability is high on the global political agenda. Yet, implementing the needed performance‐orientation throughout public‐sector organizations remains problematic. Such implementation seems to run counter to deep‐seated social structures. In this paper the aim is to shed light via key change agents' views on these social structures at the management level during the implementation of a performance‐based budgeting scheme.

Design/methodology/approach

The authors analyzed documentary data and conducted in‐depth, semi‐structured interviews with key change agents operative within central government ministries in The Netherlands. The data were analyzed using a structurational approach to identify the enablers and barriers to performance‐based budgeting implementation.

Findings

In total, 29 social enablers and barriers to performance‐based budgeting implementation were derived. These were categorized into: Context, Autonomy, Traditional beliefs, Influence on results, and Top management support. Based on these categories five propositions were developed on how social structures enable and constrain performance‐based budgeting implementation among public managers.

Research limitations/implications

The study was executed in one country in a specific period in time. Although the problems with performance‐based budgeting exist over the globe, research is needed to study whether similar social structures enable and impede implementation.

Social implications

Policy makers and change agents aiming to improve fiscal sustainability by budgeting reform need to consider the found social structures. Where possible they could strengthen enablers and design specific comprehensive measures to tackle the barriers identified.

Originality/value

This paper provides insight and develops knowledge on the social structures that enable and constrain performance‐based budgeting, which in turn improves fiscal sustainability.

Content available
Article
Publication date: 27 October 2021

Enrico Guarini, Elisa Mori and Elena Zuffada

This article investigates how Sustainable Development Goals (SDGs) can be integrated into the strategic planning and management processes of local governments (LGs). It…

Abstract

Purpose

This article investigates how Sustainable Development Goals (SDGs) can be integrated into the strategic planning and management processes of local governments (LGs). It draws from the classic strategic planning and control framework developed in management studies and elaborates some propositions for adapting, implementing and monitoring the SDGs at the city level.

Design/methodology/approach

As a first step in the assessment of the ways the principles of sustainable development can be integrated into LG management, this research scrutinizes the incorporation of sustainability goals in the strategic plans of all medium-to-large capital cities of provinces in Italy, a context in which there has been a National Strategy for Sustainable Development (NSSD) since 2016.

Findings

The focus on SDGs at the LG level in Italy is in its initial stage, and few capital cities have started to integrate sustainable development concerns into their comprehensive strategic plans. SDGs are used mainly as a reference framework in the strategic plans to demonstrate the contribution of LG strategies to global concerns on sustainable development.

Practical implications

The paper offers insights for political leaders and public managers to rethink their strategic management systems, including the continuous process of evaluating and updating of strategic plans, in accordance with the multidimensional perspective of sustainability. To this end, the study has identified possible patterns of actions that public managers elsewhere will find useful.

Originality/value

The managerial approach behind the proposed conceptual framework might contribute to effectively localize the SDGs in multilevel government settings and to integrate the concept of sustainability as a guiding principle into organizational routines.

Details

Journal of Public Budgeting, Accounting & Financial Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1096-3367

Keywords

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