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Book part
Publication date: 16 August 2014

Anne-Maria Holma

This study provides a comprehensive framework of adaptation in triadic business relationship settings in the service sector. The framework is based on the industrial…

Abstract

This study provides a comprehensive framework of adaptation in triadic business relationship settings in the service sector. The framework is based on the industrial network approach (see, e.g., Axelsson & Easton, 1992; Håkansson & Snehota, 1995a). The study describes how adaptations initiate, how they progress, and what the outcomes of these adaptations are. Furthermore, the framework takes into account how adaptations spread in triadic relationship settings. The empirical context is corporate travel management, which is a chain of activities where an industrial enterprise, and its preferred travel agency and service supplier partners combine their resources. The scientific philosophy, on which the knowledge creation is based, is realist ontology. Epistemologically, the study relies on constructionist processes and interpretation. Case studies with in-depth interviews are the main source of data.

Details

Deep Knowledge of B2B Relationships within and Across Borders
Type: Book
ISBN: 978-1-78190-858-7

Keywords

Article
Publication date: 14 June 2022

Alexandros Paraskevas, Ioannis Pantelidis and John Ludlow

The purpose of this study is to explore the risk factors that employers consider when assessing an employee’s business travel (BT) assignment and the risk treatment…

Abstract

Purpose

The purpose of this study is to explore the risk factors that employers consider when assessing an employee’s business travel (BT) assignment and the risk treatment, crisis response and recovery strategies they use to discharge their BT duty of care.

Design/methodology/approach

An exploratory approach is taken with in-depth interviews of 21 executives, travel managers and insurance brokers involved with the management of BT in four international hotel groups. In all, 12 follow-up interviews were conducted to assess the possible COVID-19 impact on BT risk management processes.

Findings

Employers assess BT assignments considering the travel’s characteristics, including the destination’s risk profile against seven types of risks (health, political, transport, natural, crime, technology and kidnap), length of stay, travel mode and activities undertaken in the destination as well as the traveler’s profile which includes diversity and travel experience. Accordingly, they develop a range of duty of care strategies for BT risk treatment, crisis response and recovery.

Practical implications

BT practitioners can use the proposed framework to develop risk assessment methodologies based on more accurate destination and traveler profiles and pursue targeted risk treatment strategies and insurance policies. The proposed duty of care approach can be used as a blueprint for organizations to design and manage BT policies.

Originality/value

BT risk is an under-researched area. The extant research looks predominantly at travel risks and their assessment taking the traveler’s perspective. This study looks at business travel risk and explores it from an employer’s risk management perspective offering a BT risk assessment framework and a BT duty of care plan.

Details

International Journal of Contemporary Hospitality Management, vol. 34 no. 12
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 19 June 2019

Anneli Douglas

Research abounds highlighting the differences between males and females when they travel. Even in business travel, these differences have been acknowledged, with suppliers…

Abstract

Purpose

Research abounds highlighting the differences between males and females when they travel. Even in business travel, these differences have been acknowledged, with suppliers and marketers spending significant money to develop and market products to accommodate them. The purpose of this study is to ascertain whether differences exist in terms of mobile application usage between male and female business travellers.

Design/methodology/approach

A mixed method approach is followed. An internet-based survey is distributed and in-depth interviews conducted with South African business travellers. The Mann–Whitney U-test is used to test the differences between males and females and their mobile application usage. Content analysis is used to analyse the interviews.

Findings

The results show that mobile applications are perceived as more important by females than males in all the phases of the travel cycle, although most of these differences in perceived importance were not significant.

Research limitations/implications

Owing to the online data-collection method and the self-selective process, the findings cannot be generalised to the global population of business travellers who use mobile applications.

Practical implications

The results should caution corporate organisations, travel management companies and their application developers not to spend unnecessary technological and financial resources on developing applications to accommodate differences between males and females, which might not exist. Companies should rather spend money on developing applications that will enhance and add convenience to the business traveller’s experience.

Originality/value

The main contribution of this study lies in investigating the applications market, particularly in the context of business travel. Applications focussed on specific sectors of the tourism industry, such as business travel applications, serve business travellers differently from generic travel applications. This research examines business travel-specific applications and expands the scale and scope of the enquiry, concentrating on the travellers’ view.

研究目的

本论文主要研究男人和女人在旅游中的行为区别。特别是在商务旅游中, 男女差别确实存在, 这也验证了供应商和营销商在开发营销产品中的针对性和区别性。本论文旨在验证是否男女商务旅游者对使用移动APP存在区别。

研究设计/方法/途径

本论文采用混合采样方法。采样方式通过网络问卷和深度访谈, 采样群体为南非商务游客。本论文采取Mann–Whitney U检验来测试男女在移动APP使用上的区别。本论文还采取文本分析法来分析访问数据。

研究结果

研究结果表明女性游客在各个旅游阶段都比男性游客对移动APP更看重, 而这些区别在统计计算上并没有获得显著效果。

研究理论限制/意义

由于线上采样和自助问卷的采样限制, 研究结果不能推广到全球商务旅客对于使用移动APP的态度。

研究实践意义

研究结果可以警示企业机构、旅游管理公司、以及APP开发商不要花费不必要的科技和财力资源来迎合男女受众的需求。因为这个区别可能不存在。公司应该花费财力在开发APP上, 使得商旅客人的使用体验更加便捷。

研究原创性/价值

本论文最重要的贡献就是研究了商旅APP市场。商旅APP区分于普通旅游APP。我们的研究检验了商旅客人APP以及扩展其度量和研究视野到旅游者的角度。

关键词

移动设备, 性别, 商务旅行, 商务旅行周期, 商务旅客, 移动商务旅行应用

Details

Journal of Hospitality and Tourism Technology, vol. 10 no. 3
Type: Research Article
ISSN: 1757-9880

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Article
Publication date: 28 March 2008

Hoang Thi Phuong Thao and Fredric William Swierczek

The purpose of this paper is to investigate how small and medium‐sized travel agencies as business customers perceive the benefits and barriers of Internet use that…

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Abstract

Purpose

The purpose of this paper is to investigate how small and medium‐sized travel agencies as business customers perceive the benefits and barriers of Internet use that related to the development of a positive relationships and loyalty with their service suppliers.

Design/methodology/approach

Relevant hypotheses were constructed and a self‐administered questionnaire survey was conducted in the travel industry. Factor analysis and regression analysis were used to test these hypotheses.

Findings

The major benefits of Internet use were interactional and transactional benefits. The main barriers of the Internet use were organizational weaknesses, poor IT infrastructure, mistrust of the Internet system and legal issues. While the benefits positively contributed to the service and social bonds, the barriers negatively impacted the development of these bonds. The interactional benefits play a major role to increase switching costs. The customer relationships and switching costs concurrently enhanced the customer loyalty.

Research limitations/implications

Cross‐sectional data were used to explore customer relationships while these bonds are basically a dynamic phenomenon that evolves over time. The travel industry in one country was examined in this study. This limits generalization to other contexts.

Practical implications

Guidelines for practical solutions to reduce the barriers to create business customer value and strengthen customer relationships and loyalty through the Internet were proposed.

Originality/value

This paper improves the understanding of the impact of benefits and barriers of the Internet use on customer relationships and loyalty in the travel industry.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 20 no. 2
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 24 April 2018

Maxime Weigert

This study aims to analyse the business model of Jumia Travel, an innovative online travel agency (OTA) that operates in African markets. Focusing on market conditions and…

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Abstract

Purpose

This study aims to analyse the business model of Jumia Travel, an innovative online travel agency (OTA) that operates in African markets. Focusing on market conditions and consumer behaviour in sub-Saharan Africa, where barriers to e-commerce are strong and tourism is viewed as a non-essential activity, the study examines the ways in which Jumia Travel carries out its development objectives in Côte d’Ivoire and revamps the OTA business model in relation to market constraints.

Design/methodology/approach

The study uses a descriptive-qualitative method based on desk research analysis of corporate sources, including websites, annual reports, public interviews of managers and newspaper articles. It also draws on primary sources collected through interviews with the Jumia Travel Côte d’Ivoire country manager.

Findings

The research shows that the demand- and supply-side constraints of African markets compel Jumia Travel to acquire new skills and competencies to adapt to and capture the Ivorian travel market. In doing so, the company expands the boundaries of the traditional OTA business models found in developed markets, demonstrating the dynamic capabilities that drive OTA business model transformation when deployed in a technologically immature market.

Research limitations/implications

The Jumia Travel venture provides an insight into the constraints faced by an OTA at the bottom of the pyramid and in emerging markets and shows concretely what skills and competencies are required to overcome them. It is also a new experiment still in the early stages of development, and this limits the proper assessment of sustainability of its business model.

Originality/value

This study examines a unique experience: an unconventional OTA that concentrates exclusively on domestic and regional markets in sub-Saharan Africa. The business model lens brings into focus the operational limits and innovation opportunities of developing an e-travel business in the fast-growing markets of Africa, characterised by major supply-side constraints, the predominance of low-income consumers and a poorly structured travel industry. In this context, OTAs’ innovation challenge is no longer to disrupt the travel sector in differentiating from competitors, as was the case in the mature markets of the first world but to develop business processes suitable for operating in the constraint-based environment of emerging markets and capturing the rising demand for travel products. This involves co-creating value in linking African hotel providers and clients and increasing economic returns from this value through various business model adaptations designed for and with local consumers and partners.

Details

Tourism Review, vol. 74 no. 6
Type: Research Article
ISSN: 1660-5373

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Article
Publication date: 1 October 1999

K.J. Mason and R. Gray

Selects European business air travel as an example of a market that displays both industrial and consumer characteristics, and subsequently defines it as having a hybrid…

2630

Abstract

Selects European business air travel as an example of a market that displays both industrial and consumer characteristics, and subsequently defines it as having a hybrid nature. Adopts a stakeholder approach to overcome the problems of the identification and analytical complexity associated with the decision‐making unit in this hybrid market. Collects data on three stakeholder groupings in a survey of 827 business travellers. Identifies the nature of the decision‐making process and the influence that each of the stakeholder groupings has in the purchase decision. Indicates that marketing strategies in the business air travel market could prove more successful through addressing multiple stakeholder groups involved in the purchase decision process. Suggests that the stakeholder model may provide a practical research approach to other hybrid markets where the DMU approach is difficult, particularly where there are many purchasing units.

Details

European Journal of Marketing, vol. 33 no. 9/10
Type: Research Article
ISSN: 0309-0566

Keywords

Book part
Publication date: 1 January 2014

Ann M. Johnston

This qualitative study explores the acquisition of global mindset in business executives who engaged in short-term business travel. Global mindset is operationalized as…

Abstract

This qualitative study explores the acquisition of global mindset in business executives who engaged in short-term business travel. Global mindset is operationalized as actively seeking to engage and reflect upon perspectives and orientations that both complement and contradict one’s own worldview. The narratives of 16 global supply chain leaders who work for a multinational company were content-analyzed. The results indicate that short-term business travel provides the context for participant reflection on their development as global leaders. They describe their development as a continuous evolution over time that is focused less on becoming a cultural expert and more on being culturally responsive in order to build relationships and achieve business results. The findings suggest that companies could take steps to leverage the developmental opportunity that short-term business travel represents.

Details

Advances in Global Leadership
Type: Book
ISBN: 978-1-78350-479-4

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Article
Publication date: 13 September 2019

Berendien Lubbe

The purpose of this paper is to provide a brief perspective on the growth of business travel over the past 60 years and how it may unfold in the future, highlighting…

646

Abstract

Purpose

The purpose of this paper is to provide a brief perspective on the growth of business travel over the past 60 years and how it may unfold in the future, highlighting certain themes and noting limitations in the research.

Design/methodology/approach

This paper is based on selected academic literature and industry sources on business travel which briefly reviews its growth and directions of research in this field.

Practical implications

The paper distinguishes between different types of business travel and provides a bird's eye view of the future.

Originality/value

The review distinguishes between different forms of business travel and concludes that greater clarity of the business travel concept will enable research to be conducted within a properly defined theoretical framework.

Details

Tourism Review, vol. 75 no. 1
Type: Research Article
ISSN: 1660-5373

Keywords

Open Access
Article
Publication date: 31 May 2021

Liisa Mäkelä, Jussi Tanskanen, Hilpi Kangas and Milla Heikkilä

The purpose of the present study is to examine the general and travel-specific job exhaustion of international business travelers (IBTs). The study employs a JD-R model to…

1099

Abstract

Purpose

The purpose of the present study is to examine the general and travel-specific job exhaustion of international business travelers (IBTs). The study employs a JD-R model to explain general and travel-specific job exhaustion (IBTExh) through international business travel as demand and leadership (LMX) as a resource buffering the demands of international business travel.

Design/methodology/approach

The study was conducted among Finnish service company employees who had taken at least one international business trip during the previous year. The data (N = 569), collected in 2015, were analyzed with path models.

Findings

The results suggest that a higher number of international business travel days is related to a higher level of job exhaustion, especially the exhaustion related to international business travel. Moreover, a high-quality LMX was found to be linked to lower levels of both types of exhaustion. Interestingly, for those IBTs' with a low-quality LMX, even a high number of long-haul international business travel days was not connected with IBTExh

Originality/value

The contribution of our study is threefold. First, this study contributes to JD-R theory and the ill-health process by focusing on a job-specific well-being indicator, IBTExh, in addition to general exhaustion. Second, specific job demands related to international business travel, particularly the duration of business travel spent in short-haul and long-haul destinations, contributes to the literature on global mobility. This study sheds light on the potential effects on IBTs of different types of business travel. Third, our study contributes to the leadership literature and the importance of acknowledging the context in which LMX occurs.

Article
Publication date: 12 July 2022

Simone Buckley

This paper aims to convey the different ways in which HR managers can prepare their staff for the return to business travel.

Abstract

Purpose

This paper aims to convey the different ways in which HR managers can prepare their staff for the return to business travel.

Design/methodology/approach

The author has based her findings on years of firsthand experience in the field of business travel expense management.

Findings

This paper proposes that HR teams should shape travel policy for success and maintain clear communication with teams, which are the surefire ways to prepare teams for the return of business travel.

Originality/value

This paper provides value for HR managers who are dealing with employees who are perhaps anxious about making business trips for the first time since the pandemic.

Details

Strategic HR Review, vol. 21 no. 5
Type: Research Article
ISSN: 1475-4398

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1 – 10 of over 49000