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Article
Publication date: 14 March 2019

Patricia Meglich, Sean Valentine and Dale Eesley

In response to the call for deeper investigation of abusive supervision (Martinko et al., 2013), the purpose of this paper is to examine perceived supervisor competence and…

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Abstract

Purpose

In response to the call for deeper investigation of abusive supervision (Martinko et al., 2013), the purpose of this paper is to examine perceived supervisor competence and perceived employee mobility (an individual’s perception of his/her ability to obtain new employment) to better understand contextual and individual factors that potentially influence the degree of harmful supervisory behaviors experienced by employees.

Design/methodology/approach

Responses from 749 survey participants were analyzed to determine the impact of perceived supervisor competence and perceived employee mobility on perceptions of abusive supervisory conduct. A bootstrapping-based mediation analysis (Hayes, 2012) was used to test for mediation by the variables of interest.

Findings

The authors found that perceived supervisor competence is associated with weakened perceptions of abusive supervision, and that this relationship is partially mediated by respondents’ perceived occupational mobility.

Research limitations/implications

The data are cross-sectional and were collected with a self-report questionnaire and compiled utilizing student-enumerators. The sample was also regional in scope and lacked information that would indicate if respondents were also supervisors.

Practical implications

These results imply that perceptions of abusive supervision can be mitigated by building stronger competencies in supervisors, which translates into greater individual employee perceived mobility. Human resource (HR) professionals can implement practices to decrease the likelihood of abusive supervisory conduct by ensuring that supervisors are competent in their jobs, facilitating a coaching/mentoring process between supervisors and subordinates and establishing/maintaining an effective developmental performance feedback process for supervisors.

Social implications

Since perceived supervisor competence is one element of reducing abusive conduct, while also enhancing subordinate perceived mobility, selection and training efforts should focus on hiring and preparing individuals to be effective work supervisors. Enhancing worker capabilities and marketability may result in greater perceived occupational mobility and reduced perceptions of abuse by supervisors.

Originality/value

These results lend support to the argument that perceptions of abusive supervision can be mitigated by building stronger competencies in supervisors, which translates into greater perceived mobility among employees. Organizations may benefit through lowered employee turnover, employees may enjoy more harmonious, supportive relationships with their supervisors and HR staff may benefit by having competent supervisors who do not generate employee complaints and intentions to quit.

Details

Personnel Review, vol. 48 no. 3
Type: Research Article
ISSN: 0048-3486

Keywords

Article
Publication date: 3 August 2015

Mohamed A. Nassar and Michel Zaitouni

This paper aims to examine the relationships between perceptions of organisational justice, perceived competence of supervisor and perceived supervisory support (PSS) in hotel…

1143

Abstract

Purpose

This paper aims to examine the relationships between perceptions of organisational justice, perceived competence of supervisor and perceived supervisory support (PSS) in hotel employees in Egypt.

Design/methodology/approach

Employees who worked in chain hotels in two cities completed questionnaires on each dimension. Principal component analysis and hierarchical regression analysis were used to evaluate relationships among the dimensions to test the hypothesis that PSS mediates the relationship between perceived organisational justice and perceived competence of supervisor.

Findings

Measures of organisational justice, perceived competence of supervisor and PSS were all positively related to one another. PSS partially mediated the relationship between organisational justice and perceived competence of supervisor.

Research limitations/implications

Results indicate that employees who perceive their managers to be supportive and their organisations to be fair and just also believe that their supervisors are more competent. However, these results are only a cross-sectional snapshot, and future studies could examine how employee attitudes change over time and what factors contribute most to establishing perceptions of managerial competence and trust in the organisation.

Practical implications

The findings suggest that organisations should develop policies that allow managers to foster supportive and transparent relationships with employees to establish confidence between employee and both manager and organisation.

Originality/value

This study is the first of its kind to evaluate the mediating effects of PSS on organisational justice and perceived competence of supervisor in Egypt and in the hospitality industry.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 9 no. 3
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 21 January 2020

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

185

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

This research paper concentrates on the multifaceted impacts of abusive supervisor conduct on organizational HR measures like talent turnover rates and job satisfaction. Any perceived abuse by a supervisor is reduced in employees who see themselves as having high levels of career choice mobility, and such abuse potential can be avoided by training supervisors to be highly competent in their role.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Details

Human Resource Management International Digest , vol. 28 no. 2
Type: Research Article
ISSN: 0967-0734

Keywords

Article
Publication date: 6 November 2009

James D. Werbel and Paulo Lopes Henriques

The purpose of the study is to investigate how the conditions of trust differ between supervisors and subordinates. By understanding these differences, it may be possible to…

6483

Abstract

Purpose

The purpose of the study is to investigate how the conditions of trust differ between supervisors and subordinates. By understanding these differences, it may be possible to improve the quality of a leader‐member exchange (LMX).

Design/methodology/approach

This is a quantitative study using supervisor and subordinate dyads from Portugal.

Findings

Supervisors reported that receptivity, availability, and discreteness were perceived to be more important in building a quality vertical dyad linkage as represented by LMX. Subordinates reported that availability, competence, discreteness, integrity, and openness were more important for building a quality vertical dyad linkage as represented by LMX.

Research limitations/implications

Status differences between supervisors and subordinates appear to influence conditions of trust. Supervisors are more concerned about conditions of trust that deal with supervisory delegation. Subordinates are more concerned about the conditions of trust based on interactional justice.

Originality/value

This research implies that trust is different between supervisors and subordinates. The research is important in building supervisor and subordinate relationships as both need to act in manners that engenders trust from the other side. The difference in conditions of trust may create conflicting expectations about how to effectively build trust.

Details

Journal of Managerial Psychology, vol. 24 no. 8
Type: Research Article
ISSN: 0268-3946

Keywords

Book part
Publication date: 8 June 2020

Sharon Walker

This chapter intends to provide a reflexive discussion of the experience I loosely refer to as the ‘supervisory relationship breakdown’, which led me to withdraw from a…

Abstract

This chapter intends to provide a reflexive discussion of the experience I loosely refer to as the ‘supervisory relationship breakdown’, which led me to withdraw from a Professional Doctorate in the penultimate year of completion. The event left an indelible impact upon me; a reminder of my blackness, the contrast between that and the ivory tower of academia and the emotional toil I endured as each incident unfolded, ultimately leading to my exit and the shattering of my emotional wellbeing. The term ‘supervisory relationship breakdown’ is a superficial reference to a complex entanglement of what I deemed to be dysconscious racism and attempts situated historically to control people of colour through education. I will explore how I as a black woman in academia believe I am perceived through a dysconscious racial lens, a lens shaped by a perception to maintain white privilege. I posit how a misalignment existed between who I am and who I was perceived to be by my doctoral supervisor. The space between this misalignment became filled with inequity, tension and oppression, culminating in the relationship breakdown. I present an ‘implosion’ of the relationship as a metaphor for the embodied affect having to withdraw from the doctorate had on me; it felt as though my ‘self’ – body, mind and spirit – were broken, in a state of collapse which I did not know how I would recover from. I conclude with support and renewed hope, I returned to academia and found an alternative approach for completing my doctorate.

Details

The International Handbook of Black Community Mental Health
Type: Book
ISBN: 978-1-83909-965-6

Article
Publication date: 30 March 2020

Shuang Ren and Doren Chadee

The widespread use of communication technologies and social media platforms such as the #ME TOO movement has amplified the importance for business leaders to demonstrate high…

1086

Abstract

Purpose

The widespread use of communication technologies and social media platforms such as the #ME TOO movement has amplified the importance for business leaders to demonstrate high standards of ethical behavior for career success. Although the concept of ethical leadership has been widely investigated, a theoretical framework from a career perspective does not yet exist.

Design/methodology/approach

This study draws from sensemaking theory to argue that career identity salience shapes leaders' communication behavior to influence the extent to which they are perceived to be ethical by subordinates. We test our hypotheses using multisource data with a sample (n = 337) of business managers.

Findings

The results show that career identity salience has positive influence on communication competence, which positively influences ethical leadership. We further find that communication frequency positively moderates the relationship between communication competence and ethical leadership.

Practical implications

The theoretical and practical implications that, motivated by their career identity, career-ambitious leaders can manipulate subordinates' perceptions of their ethical behavior are discussed along with suggestions for future research.

Originality/value

To our knowledge, this is the first research to provide a career perspective on ethical leadership.

Details

Personnel Review, vol. 49 no. 9
Type: Research Article
ISSN: 0048-3486

Keywords

Article
Publication date: 17 May 2021

David O'Donoghue and Lisa van der Werff

This study set out to investigate the role of self-determination and accountability in the relationship between empowering leadership, motivation and performance.

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Abstract

Purpose

This study set out to investigate the role of self-determination and accountability in the relationship between empowering leadership, motivation and performance.

Design/methodology/approach

Data were collected from 172 participants working in an international software development organization. Hypotheses were tested in PROCESS using the Preacher and Hayes (2008) bootstrapping method.

Findings

Results indicate that empowering leadership played a significant role satisfying basic psychological needs. As expected, the satisfaction of needs is related to autonomous motivation. Crucially, perceived accountability was also positively related to autonomous motivation.

Research limitations/implications

The cross-sectional design of this study limits the ability to rule out the possibility of reverse causation.

Practical implications

The results suggest that traditional management practices such as accountability can be successfully utilized in conjunction with self-determination theory without undermining autonomous motivation. This study highlights two key opportunities for human resources (HR) professionals. Specifically, by equipping managers with the skills to display empowering leadership behaviors, and by communicating organizational values and individual job meaning to enhance identified forms of motivation, HR can fully realize the benefits of autonomous employee motivation.

Originality/value

This paper offers valuable insight into how leaders can balance the satisfaction of basic psychological needs with accountability to influence autonomous motivation in employees. The model presented demonstrates the potential of empowering leadership in achieving this balance and highlights the importance of identified motivation as a powerful correlate of work performance.

Details

Personnel Review, vol. 51 no. 4
Type: Research Article
ISSN: 0048-3486

Keywords

Article
Publication date: 1 December 2003

Kathryn Mearns and Jon Ivar Håvold

Since its introduction in 1992, the balanced scorecard (BSC) has rapidly gained in importance throughout the world. Harvard Business Review even selected it as one of the most…

10640

Abstract

Since its introduction in 1992, the balanced scorecard (BSC) has rapidly gained in importance throughout the world. Harvard Business Review even selected it as one of the most important management tools of the past 75 years. This paper takes the performance indicators used in an offshore health‐and‐safety benchmarking study carried out by Aberdeen University on 13 offshore installations operating on the UK Continental Shelf and relates them to the BSC framework. The results from the benchmarking study are discussed from the perspective of suggesting which indicators should populate each perspective of the BSC: financial, customer, internal business and learning and growth. In addition the paper includes the results of interviews conducted with senior managers in the UK and Norwegian oil and gas sector, about use of the BSC in general and with regard to health and safety performance indicators in particular. Reasons for including occupational health and safety in the BSC and reports/papers covering occupational health and safety indicators and the BSC are discussed.

Details

The TQM Magazine, vol. 15 no. 6
Type: Research Article
ISSN: 0954-478X

Keywords

Article
Publication date: 25 April 2008

Rachid Zeffane, Mohamed E. Ibrahim and Rashid Al Mehairi

The purpose of this paper is to explore the impact of job satisfaction on employee attendance and conduct.

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Abstract

Purpose

The purpose of this paper is to explore the impact of job satisfaction on employee attendance and conduct.

Design/methodology/approach

The approach was to use data from a study on job satisfaction and performance conducted in a utility company operating in the United Arab Emirates. Job satisfaction was measured using the 20‐item MSQ (Minnesota Satisfaction Questionnaire) short form. Performance measures were based on the utility company employee performance rating system.

Findings

Preliminary analysis of the data revealed significant differences on aspects of job satisfaction and performance between the two gender groups (i.e. males vs females). In general, female respondents were less satisfied with various aspects of their jobs and the job context than their male counterparts. Similarly, they tended to be less performing than their male counterparts on a number of job performance criteria. This pattern is indicative of an underlying linkage between satisfaction and performance, particularly in relation to gender groups.

Originality/value

The paper discusses the potential cultural specificities of the results and their implications for future research and management practice with regard to job satisfaction and performance.

Details

Employee Relations, vol. 30 no. 3
Type: Research Article
ISSN: 0142-5455

Keywords

Article
Publication date: 8 April 2014

Turki Alolah, Rodney Anthony Stewart, Kriengsak Panuwatwanich and Sherif Mohamed

– The purpose of this paper is to empirically develop a safety performance (SP) framework for evaluating the various leading and lagging indicators of SP in Saudi public schools.

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Abstract

Purpose

The purpose of this paper is to empirically develop a safety performance (SP) framework for evaluating the various leading and lagging indicators of SP in Saudi public schools.

Design/methodology/approach

A comprehensive review of the safety and performance evaluation literature enabled the formulation of the constructs, factors and items that underpinned a conceptual SP evaluation framework. The research method involved a conceptual framework review and refinement process with 18 experts, followed by a questionnaire survey of 200 respondents from Saudi public schools. The final form of the SP evaluation framework was determined through a rigorous statistical analysis process, including exploratory factor analysis to uncover the underlying framework architecture from a relatively large set of items, and then the application of the partial least squares method to confirm framework adequacy and to assign loading coefficients.

Findings

The developed SP evaluation framework for Saudi schools included five constructs, namely, safety management and leadership, safety learning and training, safety policy, procedures, and processes, workforce safety culture and SP.

Practical implications

The developed SP evaluation framework is proposed for implementation by the Saudi Ministry of Education to better monitor and manage school safety in the future.

Originality/value

This SP evaluation framework is one of the first to holistically evaluate SP in schools, particularly in the Saudi Arabian context.

Details

International Journal of Productivity and Performance Management, vol. 63 no. 4
Type: Research Article
ISSN: 1741-0401

Keywords

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