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The needs assessment is the heart of any capacity-building strategy since it determines the design of any intervention, and also helps to prioritise the allocation of resources. Whereas there is a considerable amount of literature on the challenges faced by small- and medium-scale building contractors (SMBCs), very little is known about the needs (support) required by SMBCs. But given the critical role played by SMBCs in the construction industry demands, an understanding of how this sector can be assisted is required. The purpose of this paper is to contribute to the literature relative to capacity building of SMBCs by exploring and examining the needs with the objective to extend the understanding on how to promote and sustain SMBCs to continue their infrastructural delivery at the local and rural areas in Ghana.

A questionnaire with five-point Likert scale is administered to 416 respondents, including local government authorities, consultants, first-class contractors and SMBCs using simple random and purposive sampling techniques. Data generated from the survey are analysed using mean score ranking and principal component analysis, thus enabling the findings of the study to be examined under six thematic areas.

The SMCs needs identified include anti-corruption measures, job accessibility, technical and technological assistance, favourable fiscal policy, business development support and financial assistance. The findings of the study bring to the attention of policy makers the critical areas that required support by the assistance of SMBCs. In the interim, the study recommends the extension of business advisory services to the SMBCs by National Board of Small-Scale Industries, whilst in the long term, the government must create the necessary business operating environment to promote SMBCs pertaining to the industrial sector of the economy. The SMBCs must also factor the needs into their business operations that can be addressed from within.

The study suggests the need of SMBCs in building a robust construction industry in developing countries.

The purpose of this study is to introduce new tools to develop a more precise and focused bibliometric analysis on the field of digitalization in healthcare management. Furthermore, this study aims to provide an overview of the existing resources in healthcare management and education and other developing interdisciplinary fields.

This work uses bibliometric analysis to conduct a comprehensive review to map the use of the unified theory of acceptance and use of technology (UTAUT) and the unified theory of acceptance and use of technology 2 (UTAUT2) research models in healthcare academic studies. Bibliometric studies are considered an important tool to evaluate research studies and to gain a comprehensive view of the state of the art.

Although UTAUT dates to 2003, our bibliometric analysis reveals that only since 2016 has the model, together with UTAUT2 (2012), had relevant application in the literature. Nonetheless, studies have shown that UTAUT and UTAUT2 are particularly suitable for understanding the reasons that underlie the adoption and non-adoption choices of eHealth services. Further, this study highlights the lack of a multidisciplinary approach in the implementation of eHealth services. Equally significant is the fact that many studies have focused on the acceptance and the adoption of eHealth services by end users, whereas very few have focused on the level of acceptance of healthcare professionals.

To the best of the authors’ knowledge, this is the first study to conduct a bibliometric analysis of technology acceptance and adoption by using advanced tools that were conceived specifically for this purpose. In addition, the examination was not limited to a certain era and aimed to give a worldwide overview of eHealth service acceptance and adoption.

The study investigated the perceived causes of structural failure of public buildings, frequency of stability checks, stability checking procedures, measures to enhance public building stability checks and the roles of facility managers in the Accra Metropolis of Ghana.

Following a comprehensive literature review, the study employed a structured questionnaire survey and gathered the opinions of sixty-seven facility managers on the facility management practices. Following statistical pretesting of the dataset for reliability, distribution and agreement among the responses, the study analysed the dataset using mean scoring and weighted analysis.

The analysis showed that external building inspectors rarely inspect stability checks of the studied public buildings in Accra. It is also found that both reactive and proactive stability checking protocols are implemented in public buildings in Accra, but inadequate knowledge of facility managers limits technical stability checks. The study further revealed that stability checks of public buildings can be enhanced through incorporating site and location conditions into the design early upfront, active engagement of facility managers in the design and construction of public buildings, adequate budgetary provisioning for planned maintenance of public buildings, and encouraging appropriate use of public buildings.

This paper, to the best of the authors' knowledge, represents the first attempt to comprehensively examine the causes of structural failure of public buildings, frequency of stability checks, stability checking procedures, measures to enhance public building stability checks and the roles of facility managers in Ghana, from the perspective facility management.

The purpose of this paper is to understand the relationship between service quality, customer satisfaction and the loyalty of car owners. The aim is to understand the relative importance of the various service quality dimensions to Ghanaian car owners as to what drive satisfaction and whether this satisfaction has implication on their loyalty.

The study used a survey of car owners and relied on partial least squares-structural equation modeling to study the relationship between service quality and its impact on customer satisfaction and loyalty. Further moderation analysis based on the number of years of dealing with the mechanic was conducted.

The result indicates empathy, assurance, responsiveness and tangibles have a significant positive relationship with customer satisfactions. However, the reliability of the mechanic has no significant positive relationship with the satisfaction of customers. The results also indicate that customer satisfaction has a direct positive relationship with customer loyalty. The results further indicate that empathy and reliability of the mechanic have a significant positive relationship with customer loyalty; however, the assurance, responsiveness and tangibles have no significant relationship with customer loyalty. The moderation analysis indicated no significant differences in the hypothesis tested and the length of years of customers dealing with the mechanic.

There is the need for mechanics to provide caring and individual attention to car owners, it is also important for mechanics to understand that customers want their cars to be serviced by mechanics who exhibit knowledge and courtesy and also deliver service in a very responsive manner. The appearance of the workshop, equipment and directions are also very important to customers. It is, therefore, important for mechanics do their best to satisfy these customers for them to remain loyal.

The findings indicate the importance of empathy, assurance, responsive and tangibles in mechanic service delivery. It is, therefore, important for mechanics to consistently provide personal attention, attend to customers in a friendly manner, deliver cars after services, provide information to customers when extra repairs are required and should take the time to explain issues to customers. In addition, it is important for mechanics to screen and employ very courteous employees who can tell customers exactly the kind of services needed as well as communicate effectively on the risks of repairs. Prompt services also seem to be the key to the satisfaction of customers.

The work illustrates and provides some insights and builds on the literature in the area of service quality, customer satisfaction and loyalty from a developing country’s environment. This is one of the few research works investigating the issue of service quality, customer satisfaction and customer loyalty in automobile services using data from the sub-Saharan African environment.

The aim of this study is to examine the effect of carbonization on the surface and its influence on heavy metal removal by water hyacinth based carbon.

Dried water hyacinth stem was used as precursor to prepare carbon based adsorbent by pyrolysis method. The adsorbent proximate (ash, volatile matter and fixed carbon) and elemental (carbon hydrogen nitrogen sulfur) composition, surface area, pore size distribution, surface chemistry was examined and compared.

The results demonstrated that through carbonization in comparison to dried water hyacinth stem, it increased the surface area (from 58.46 to 328.9 m²/g), pore volume (from 0.01 to 0.07 cc/g), pore size (from 1.44 to 7.557 Å) thus enhancing heavy metal adsorption. The metal adsorption capacity of Cd, Pb and Zn was measured and analyzed through induced coupled plasma-mass spectrometer. At metal concentration of 0.1 mg/l adsorption rate for Cd, Pb and Zn was 99% due to increased large surface area, coupled with large pore size and volume. Furthermore, the adsorbent surface hydroxyl group (OH⁻) enhanced adsorption of positively charged metal ions through electrostatic forces.

It is presumed that not only adsorption with synthetic wastewater but real wastewater samples should be examined to ascertain the viability of adsorbent for commercial application.

There are little or scanty data on the effects of carbonization on water hyacinth stem based carbon and subsequent effects on heavy metal removal in effluents.

The United Nations continues to identify street children as one of the most vulnerable sub-populations of children and youth globally. The purpose of this paper is to present social and contextual perspectives of 11 girls living on the streets of Abidjan, Côte d’Ivoire. Implications with respect to the development and delivery of effective sexual/reproductive and mental health interventions and services are discussed.

Through semi-structured interviews and applied qualitative thematic analysis, this paper aims to achieve in-depth understanding about the lives of 11 girls living on the street. A socio-ecological framework is utilized to interpret the experiences of the girls at the individual (micro), community (mezzo) and structural (macro) levels.

Six main themes evolved from the thematic analysis of interview transcripts: exposure to violence and abuse before and on the street, exposure to violence and sex work, risk and vulnerability to HIV, substance use and sex work, substance use and physical and reproductive health and ways of coping and future planning.

The interplay of experiences illustrates how girls navigate their lives, and along with an appreciation of intersectionality validates the need for an integrated approach to health and social care related to health and mental health services. Integrated interventions should focus on common issues such as improving access to HIV testing and contraceptives for young girls living on the street.

The purpose of this paper is to establish a relationship between pay satisfaction and leader–member relationship and examine pay satisfaction as a moderator of the relationship between toxic leadership and LMX among public sector nurses in Ghana.

Using a cross-sectional survey approach, the authors used questionnaires to collect data from 225 nurses working in public hospitals in Ghana. The hypotheses were tested using covariance-based structural equation modelling.

The results of this study revealed that pay satisfaction levels of nurses had an influence on leader–member exchange (LMX). The results further showed that pay satisfaction as a moderator of the relationship between toxic leadership and LMX was not statistically significant.

Cross-sectional surveys are often criticised for causality issue. The causality issue here is that the link between toxic leadership, pay satisfaction and LMX was explored at a given point in time and ignores changes through time.

Hospitals must encourage their leaders to demonstrate more supportive and positive behaviours to foster positive leader–member relationships. Maladjusted, malcontent and malevolent leadership behaviours are dangerous for nurses and hospitals and can be addressed through leadership training and development.

Toxic leadership has considerable organisational costs of low productivity and negative work relationship at the workplace. The indirect effects of toxic leadership at the workplace on employees’ families and friends are often silent in organisations.

Nurses have been ignored in toxic leadership research in emerging economies. LMX is extended to examine toxic leadership and pay satisfaction in public hospitals in an emerging economy.

The purpose of this paper is to highlight the challenges of Nigerian Professional Football League teams at the club level, with a view to aligning this with developments at the country level, and especially so in the aftermath of the 2014 FIFA World Cup in Brazil – an international event – where Nigeria participated alongside four others – Algeria, Cameroon, Ghana and Ivory Coast.

The meta-analysis adopts a qualitative research approach, drawing upon a review of secondary data sources and the observation technique.

Although Nigeria’s first team players ply their trade in Europe, there remains a challenge epitomised by the “disconnect” between the domestic league and the national team composition. As a consequence, brand ambassadors are proposed as one of the key conduits for re-aligning the identified disconnect.

The dual focus on club level and a single country – albeit in the light of Nigeria, former African champions, poses a limitation as the domestic league in that country may not be representative of others across the continent. However, some insight is also derived from developments in another African football giant – i.e. Ghana, runners-up of the recently concluded 2015 African Nations Cup.

In the long history of the FIFA Football World Cup, only three African teams have ever reached the quarter-finals – notably Cameroon in 1990, Senegal in 2002 and Ghana in 2010. Although the Super Eagles relished the label of African Champions going in the World Cup finals, they remain incapacitated, having failed to “fly” into the round of 16 since their 1994 debut. Furthermore, the alignment at the micro or club level to the meso or country level remains to be investigated at both scholarly and policy levels.

There are success stories on the management and development of football in Africa and as the case of Nigeria demonstrates, Stephen Keshi, the national coach, symbolises missed opportunities – i.e. brand ambassadors – to increase visibility and engagement with the domestic league.

This is one of the very few studies that have sought to highlight the misalignment between club and country within the research context of Africa. It is also one of the few papers that have called on the need for brand ambassadors as a means of bridging the gap in this area.

This paper aims to examine the ways becoming information literate relates to the material objects in the Kente-weaving landscape.

An ethnographic research design was adopted wherein data was collected using participant observation and a semi-structured interview with 24 participants through their roles as either master weaver, junior weaver or novice weaver. Thematic analysis through a practice-based approach to information literacy frames the analysis of this study.

Information literacy relates to the material objects in terms of developing the know-how knowledge regarding the Kente-weaving tools used as well as what constitutes the quality of Kente fabrics.

Information literacy goes beyond having theoretical knowledge of the material objects of an information landscape. It is practical, not merely knowing the names of the material objects and what they are literary used for.

To the best of the authors’ knowledge, this is the first study that contributes to the understanding of how information literacy relates to material objects in the craft workplace.

Leadership Studies education is a highly personal endeavor shaped by the personal experiences and philosophies of leadership educators. However, when course design collaboration opportunities are presented, teaching approaches and curriculum prioritization may be at odds because of distinct personal narratives. This article frames disagreement over course design as an unexpected yet useful tool for facilitating individual and collective examination of leadership educators’ narratives and how they inform teaching and curriculum priorities. Drawing from standpoint theory and positionality, this work emphasizes that questions about how and what to teach in a leadership course are influenced by life experiences of leadership educators.