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Article
Publication date: 31 July 2021

Jianyu Zhao, Shengliang Li, Xi Xi and Caiyan Gong

Because the discontinuous and uncertain characteristics of knowledge-based innovation cannot be reasonably interpreted by conventional management approaches, quantum…

Abstract

Purpose

Because the discontinuous and uncertain characteristics of knowledge-based innovation cannot be reasonably interpreted by conventional management approaches, quantum mechanics which begins with uncertainty and concerns with a dynamic process of the complex system, has been exploratorily used in the management field. Although the theoretical new insights are provided by pioneering studies, quantitative research is in short supply. This paper aims to propose a quantum mechanics-based framework for quantitative research, thus extending the application of quantum mechanics in the knowledge management area from a dynamic system evolutionary standpoint.

Design/methodology/approach

Based on the similarity comparison between knowledge-based system evolution and atomic motion, the authors construct the atom-like structure of the knowledge-based system and elaborate the evolutionary mechanism of the knowledge-based system, thereby establishing the quantitative model. Apple and Zhongxing Telecom Equipment were selected for an empirical study to demonstrate the usefulness of the models for research on knowledge-based innovation and explore the unique knowledge-based innovation characteristics of the two firms.

Findings

First, the transition force of dynamic knowledge shows an inverted U shape; accumulating dynamic knowledge to a moderate degree not only facilitates transforming dynamic knowledge into static knowledge but also balances the relationship between the influence of knowledge force range and dynamic knowledge transformation. Second, existing knowledge is gradually substituted by new knowledge and knowledge density at a high knowledge energy level distinctly increases with a narrower bandwidth. Third, the investment loss is associated with resource configuration, resource utilization and the amount of accumulative dynamic knowledge before investment. Knowledge loss is negatively correlated with the knowledge compatibility coefficient.

Research limitations/implications

The authors use the advanced method in quantum mechanics to legitimately unveil the emergence mechanism of knowledge-based innovation. Meanwhile, the authors capture the non-linear transformation relationship of heterogeneous knowledge and expose the change in ways of both investment loss and knowledge loss that cannot be quantified by conventional models. In doing so, the authors not only reveal the principle of qualitative knowledge change but also offer practical implications for developing flexible and targeted innovation strategies.

Originality/value

First, by proposing a complete quantum mechanics-based framework, the authors not only supplement the quantitative research contents to knowledge-based innovation literature which proposed calls to conduct research in way of quantum mechanics but also overcome the difficulties of knowledge-based system conceptualization and measurement. Second, the authors reveal the uncertain change of knowledge transformation and measure the loss of investment and knowledge, which contribute to identifying defects of firms in knowledge-based innovation. Third, the authors explore the internal mechanism that led to knowledge-based innovation exhibits non-linear characteristics and capture unique dynamic relationships between different variables which affect the emergence of knowledge-based innovation.

Details

Journal of Knowledge Management, vol. 26 no. 3
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 1 June 2021

Caroline S.L. Tan

The purpose of this study is to examine consumer attitude toward gamification in the context of over-the-top (OTT) media service. The particular focus of this paper is on…

Abstract

Purpose

The purpose of this study is to examine consumer attitude toward gamification in the context of over-the-top (OTT) media service. The particular focus of this paper is on game mechanics from the mechanics-dynamics-aesthetics framework and its effects on consumer attitude toward both gamification and OTT media service provider brand.

Design/methodology/approach

A 2 × 2 × 2 between-subjects factorial experiment to examine the three core elements of game mechanics – components, controls and courses on consumer attitude, which was operationalized in eight vignettes with a sample size of 296.

Findings

It was found that the three elements in game mechanics demonstrated a multiplicative effect. The different combinations of elements in game mechanics would result in eliciting different consumer attitudes toward gamification and brand. Despite one combination that attained a high positive consumer attitude toward gamification in OTT, that same combination was not effective in creating a high positive attitude toward the OTT provider brand. The findings demonstrate the need for OTT providers to be clear of their gamification objectives before selecting the combination of game mechanics.

Research limitations/implications

This study adds to the body of knowledge on consumer attitude toward gamification, especially in the OTT market where there is still literature is limited.

Practical implications

OTT providers should determine their objectives for using gamification and design the game mechanics according to the optimal combination of elements – components, controls and courses.

Originality/value

According to the author’s knowledge, this is the first paper to examine consumer attitude toward gamification and OTT provider based on game mechanics. It provides an understanding on the interaction of elements in game mechanics and shows that different element combinations can be used to meet different goals.

Article
Publication date: 1 March 2002

Rolando Quintana and Juan G. Ortiz

There has been extensive research on techniques to assign mechanics to machines in order to maximize their availability in corrective maintenance systems. However, the…

1045

Abstract

There has been extensive research on techniques to assign mechanics to machines in order to maximize their availability in corrective maintenance systems. However, the focus has been on achieving high machine availability, while disregarding the utilization of mechanics. The maintenance brigade system (MBS), a team‐based mechanic‐assignment technique based on the relay‐type, self‐balancing bucket brigade system created by Bartholdi and Eisenstein, was thus developed and tested. The MBS was compared to a traditional assignment technique via machine availability and mechanic utilization, each at different levels according to the industrial partner’s opinion of high and low, with medium levels taken to be the status quo. Each system was modeled and, after a validation and verification process, simulated under the same number of machines and mechanics. Results and implications are discussed

Details

Journal of Quality in Maintenance Engineering, vol. 8 no. 1
Type: Research Article
ISSN: 1355-2511

Keywords

Article
Publication date: 25 October 2019

Alex C. Urban

The purpose of this paper is to provide an overview of the literature on digital games designed or adapted for information literacy instruction, as well as practical…

Abstract

Purpose

The purpose of this paper is to provide an overview of the literature on digital games designed or adapted for information literacy instruction, as well as practical design recommendations.

Design/methodology/approach

The paper presents an analysis of a compiled set of peer-reviewed articles on games in the provision of information literacy instruction published between 2013 and 2018, categorized by game mechanics utilized.

Findings

Application of the inclusion criteria led to 12 papers considered relevant. Synthesis of the papers suggests that although studies indicate positive outcomes for information literacy games, such games continue to rely on transcription of declarative tasks to digital environments.

Originality/value

While previous literature reviews provide summaries on information literacy digital games, this paper not only presents an up-to-date review but also provides step-by-step instructions and worked examples for aligning information literacy learning mechanics with game mechanics.

Details

Library Hi Tech, vol. 37 no. 4
Type: Research Article
ISSN: 0737-8831

Keywords

Article
Publication date: 1 April 1992

JAROSLAV MACKERLE

This bibliography is offered as a practical guide to published papers, conference proceedings papers and theses/dissertations on the finite element (FE) and boundary…

Abstract

This bibliography is offered as a practical guide to published papers, conference proceedings papers and theses/dissertations on the finite element (FE) and boundary element (BE) applications in different fields of biomechanics between 1976 and 1991. The aim of this paper is to help the users of FE and BE techniques to get better value from a large collection of papers on the subjects. Categories in biomechanics included in this survey are: orthopaedic mechanics, dental mechanics, cardiovascular mechanics, soft tissue mechanics, biological flow, impact injury, and other fields of applications. More than 900 references are listed.

Details

Engineering Computations, vol. 9 no. 4
Type: Research Article
ISSN: 0264-4401

Keywords

Article
Publication date: 3 August 2015

Reza Ansari, Mahdi Mirnezhad, Hessam Rouhi and Majid Bazdid-Vahdati

Based on the molecular mechanics approach, the purpose of this paper is to analytically investigate the torsional buckling behavior of single-walled silicon carbide…

Abstract

Purpose

Based on the molecular mechanics approach, the purpose of this paper is to analytically investigate the torsional buckling behavior of single-walled silicon carbide nanotubes (SiCNTs) with different values of diameter and chiral angles.

Design/methodology/approach

To this end, the mechanical properties and atomic structure of a silicon carbide (SiC) sheet are evaluated based on the density functional theory (DFT) within the framework of the generalized gradient approximation. After that force constants of the total potential energy are theoretically obtained through establishing a linkage between the viewpoints of the quantum mechanics and molecular mechanics. Explicit expressions are presented to obtain the critical buckling shear strain corresponding to different types of chirality. The present model is capable to calculate the torsional buckling behavior of SiCNTs related to various chiral angles. The critical buckling shear strain is obtained for various types of chirality and compared with each other.

Findings

It is concluded that for all diameters, zigzag nanotubes are more stable than armchair ones. Besides it is found that the minimum critical buckling shear strain is for nanotubes with (n, n/2) chiral vector.

Originality/value

Investigating the torsional buckling behavior of single-walled SiCNTs with different values of diameter and chiral angle. Obtaining the mechanical properties and atomic structure of the SiC sheet based on the DFT calculations. Establishing a linkage between the molecular mechanics and quantum mechanics and obtaining the force constants of the molecular mechanics. Presenting the closed-form expression to calculate the critical buckling shear strain of single-walled SiCNTs corresponding to various types of chirality.

Details

Engineering Computations, vol. 32 no. 6
Type: Research Article
ISSN: 0264-4401

Keywords

Article
Publication date: 21 August 2017

Wafa Hammedi, Thomas Leclerq and Allard C.R. Van Riel

Gamification introduces game-like properties into routine service processes to make them more engaging for service employees and users alike. The purpose of this paper is…

3557

Abstract

Purpose

Gamification introduces game-like properties into routine service processes to make them more engaging for service employees and users alike. The purpose of this paper is to investigate the effects of gamification mechanics, or game design principles, on user engagement in gamified healthcare services.

Design/methodology/approach

Through observations, interviews and the study of desk materials, two cases of gamified healthcare services, each using different game mechanics, are analyzed.

Findings

Gamification mechanics produce four distinct experiential outcomes in patients: challenge, entertainment, social dynamics, and escapism. Patient engagement can be stimulated through these outcomes. However, to fully enjoy the benefits of gamified services, users are often expected to acquire and use new skills. The relative absence of these skills (or difficulties in acquiring them), depending on users’ medical predispositions and age, may defer or negatively moderate the positive effects of gamification on engagement. In the case of progressively decreasing capabilities (e.g. in the case of aging users or users with degenerative diseases, whose physical or mental disabilities may be emphasized by the mechanics), it is recommended that health professionals adapt the mechanics accordingly or search for alternative options to increase patient well-being.

Research limitations/implications

The study was conducted in healthcare, and caution must be exercised in generalizing the findings to other domains. However, the finding that gamified service users’ disabilities - or the lack of required abilities – may negatively impact the encouraging or engaging effects of the use of gamification appears to be relatively universal.

Originality/value

This study contributes to service research, specifically in the healthcare domain, by providing insight into employees’ and users’ motivations for using gamified service processes, the experiential impact of gamification mechanics, the individual factors that influence users’ gamified experience and multiple forms of cognitive, emotional and behavioral engagement outcomes. A research agenda is developed.

Details

Journal of Service Management, vol. 28 no. 4
Type: Research Article
ISSN: 1757-5818

Keywords

Article
Publication date: 13 August 2018

Samuel Famiyeh, Amoako Kwarteng and Disraeli Asante-Darko

The purpose of this paper is to understand the relationship between service quality, customer satisfaction and the loyalty of car owners. The aim is to understand the…

3146

Abstract

Purpose

The purpose of this paper is to understand the relationship between service quality, customer satisfaction and the loyalty of car owners. The aim is to understand the relative importance of the various service quality dimensions to Ghanaian car owners as to what drive satisfaction and whether this satisfaction has implication on their loyalty.

Design/methodology/approach

The study used a survey of car owners and relied on partial least squares-structural equation modeling to study the relationship between service quality and its impact on customer satisfaction and loyalty. Further moderation analysis based on the number of years of dealing with the mechanic was conducted.

Findings

The result indicates empathy, assurance, responsiveness and tangibles have a significant positive relationship with customer satisfactions. However, the reliability of the mechanic has no significant positive relationship with the satisfaction of customers. The results also indicate that customer satisfaction has a direct positive relationship with customer loyalty. The results further indicate that empathy and reliability of the mechanic have a significant positive relationship with customer loyalty; however, the assurance, responsiveness and tangibles have no significant relationship with customer loyalty. The moderation analysis indicated no significant differences in the hypothesis tested and the length of years of customers dealing with the mechanic.

Research limitations/implications

There is the need for mechanics to provide caring and individual attention to car owners, it is also important for mechanics to understand that customers want their cars to be serviced by mechanics who exhibit knowledge and courtesy and also deliver service in a very responsive manner. The appearance of the workshop, equipment and directions are also very important to customers. It is, therefore, important for mechanics do their best to satisfy these customers for them to remain loyal.

Practical implications

The findings indicate the importance of empathy, assurance, responsive and tangibles in mechanic service delivery. It is, therefore, important for mechanics to consistently provide personal attention, attend to customers in a friendly manner, deliver cars after services, provide information to customers when extra repairs are required and should take the time to explain issues to customers. In addition, it is important for mechanics to screen and employ very courteous employees who can tell customers exactly the kind of services needed as well as communicate effectively on the risks of repairs. Prompt services also seem to be the key to the satisfaction of customers.

Originality/value

The work illustrates and provides some insights and builds on the literature in the area of service quality, customer satisfaction and loyalty from a developing country’s environment. This is one of the few research works investigating the issue of service quality, customer satisfaction and customer loyalty in automobile services using data from the sub-Saharan African environment.

Details

Journal of Quality in Maintenance Engineering, vol. 24 no. 3
Type: Research Article
ISSN: 1355-2511

Keywords

Article
Publication date: 23 December 2020

Henrique Costa Marques, Alessandro Giacotto, Carlos Eduardo Scussiatto and Fernando Teixeira Mendes Abrahão

A framework is being developed to help Integrated Electronic Technical Publications (IETP) consultation inside and outside the aviation maintenance hangar. The expected…

Abstract

Purpose

A framework is being developed to help Integrated Electronic Technical Publications (IETP) consultation inside and outside the aviation maintenance hangar. The expected results are the reduction in time to access the desired IETP and to assist mechanics while performing maintenance tasks using voice recognition.

Design/methodology/approach

The work is being conducted based on literature review and consultation with mechanics from the aviation industry, through questionnaires. The development will be made through study cases by building a core search engine and mobile applications to support the mechanics during the maintenance activities.

Findings

The identified problem in small maintenance shops and defence organizations suggests that IETP are not entirely accessible before and during the maintenance activity. Such organizations suffer from information and communications technology (ICT) low infrastructure capability and demand access to multiple IETP databases as they usually support different aircraft. To have access to the IETP through voice assistant application will help mechanics to access the IETP, including when they would be with dirty hands and having difficulty in using mobile devices with touch displays.

Originality/value

The framework being developed will give mechanics the ability to quickly find any existing IETP to support its maintenance task at any time and in any place with low demanding for ICT infrastructure. The architecture will support different applications, and the identified priority is for IETP viewers to the most demanding functionality of specification ASD S1000D. This approach could also help in troubleshooting activities since COVID-19 brought new demands for the social distancing for mechanics.

Details

Journal of Quality in Maintenance Engineering, vol. 27 no. 3
Type: Research Article
ISSN: 1355-2511

Keywords

Book part
Publication date: 22 November 2012

Stayc DuBravac

Gamification, the integration of game mechanics to influence behavior and engagement, is a much-touted method of improving participant action. Characteristics of online…

Abstract

Gamification, the integration of game mechanics to influence behavior and engagement, is a much-touted method of improving participant action. Characteristics of online video games (e.g., World of Warcraft, Farmville, The Sims) have been shown to improve motivation, sustain learner engagement, and increase satisfaction. Gamification is used in websites, businesses, medicine, law enforcement, and increasingly in education. However, gamification is only beneficial to an activity if the relationship between the activity and the final goal are understood. This chapter looks at the gamification in education, in particular second language acquisition, and examines seven basic game mechanics: achievement, appointment, rewards, leaderboards, privacy, social engagement loops (or viral mechanics), and modifiers. The discussion describes implementation of game mechanics and potential pitfalls of gamification.

Details

Increasing Student Engagement and Retention Using Immersive Interfaces: Virtual Worlds, Gaming, and Simulation
Type: Book
ISBN: 978-1-78190-241-7

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