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This research explores perceptions of knowledge management processes held by managers and employees in a service industry. To date, empirical research on knowledge management in the service industry is sparse. This research seeks to examine absorptive capacity and its four capabilities of acquisition, assimilation, transformation and exploitation and their impact on effective knowledge management. All of these capabilities are strategies that enable external knowledge to be recognized, imported and integrated into, and further developed within the organization effectively. The research tests the relationships between absorptive capacity and effective knowledge management through analysis of quantitative data (n = 549) drawn from managers and employees in 35 residential aged care organizations in Western Australia. Responses were analysed using Partial Least Square-based Structural Equation Modelling. Additional analysis was conducted to assess if the job role (of manager or employee) and three industry context variables of profit motive, size of business and length of time the organization has been in business, impacted on the hypothesized relationships.

Structural model analysis examines the relationships between variables as hypothesized in the research framework. Analysis found that absorptive capacity and the four capabilities correlated significantly with effective knowledge management, with absorptive capacity explaining 56% of the total variability for effective knowledge management. Findings from this research also show that absorptive capacity and the four capabilities provide a useful framework for examining knowledge management in the service industry. Additionally, there were no significant differences in the perceptions held between managers and employees, nor between respondents in for-profit and not-for-profit organizations. Furthermore, the size of the organization and length of time the organization has been in business did not impact on absorptive capacity, the four capabilities and effective knowledge management.

The research considers implications for business in light of these findings. The role of managers in providing leadership across the knowledge management process was confirmed, as well as the importance of guiding routines and knowledge sharing throughout the organization. Further, the results indicate that within the participating organizations there are discernible differences in the way that some organizations manage their knowledge, compared to others. To achieve effective knowledge management, managers need to provide a supportive workplace culture, facilitate strong employee relationships, encourage employees to seek out new knowledge, continually engage in two-way communication with employees and provide up-to-date policies and procedures that guide employees in doing their work. The implementation of knowledge management strategies has also been shown in this research to enhance the delivery and quality of residential aged care.

In recent years, theory and research have been increasingly devoted to understanding organizational behavior in cross-cultural and global contexts, with particular attention being paid to the appropriateness of various human resources management (HRM) practices because practices that may be effective within one cultural context may not be effective in other cultural contexts. This chapter argues that a multi-level perspective is needed to explain the interplay between HRM practices and employee responses across cultural contexts. Specifically, the multi-level framework developed in this chapter elucidates the importance of fit between HRM practices, individual values, organizational values, and societal values. Societal values play a key role in the adoption of HRM practices, and the effectiveness of these HRM practices will depend largely on “fit” or alignment with the values of the societal culture in which the organization is operating. HRM practices also shape the collective responses of employees through organizational climate at the organizational level and through psychological climate at the individual level. For positive employee attitudes and responses to emerge, the climate created by the HRM practices must be aligned with societal and individual values. Building on these notions, the strength of the societal culture in which the organization is operating serves as a mechanism that links relationships between climate, value fit, and attitudes across levels of analysis. The chapter concludes with some recommendations for future research and implications for practice.

Scholars of race and work have shown that social categories shape how individuals interact with coworkers and clients. Social categories also inform the creation of roles within an organization when nonwhites are hired to interact with other nonwhites. This study examines these roles, or racialized labor, and illustrates how racial categories govern organizational behavior. By studying immigrant-serving providers at a range of nonprofits, this chapter shows how the assumed relationship between racial category and knowledge is evidence of ethnoracial logics, or the practice of using racial categories to organize work because of assumptions about the inherent racial ethnic knowledge an employee possesses. To make the case for these logics, the chapter draws on ethnographic fieldwork and in-depth interviews with Latino, Latina, and White nonprofit professionals to show how expertise is developed and differentiated along racial lines.

The COVID-19 pandemic ushered in multiple challenges for employees, which led to employee turnover, disengagement at work, employees’ mental health issues, etc. The study tries to elucidate how artificial intelligence (AI) herald great promise in human resource management in decreasing cost, attrition level and enhancing productivity. Considering the dearth of studies on recent trends in human resource management (HRM) in the context of AI, the study elucidates the role of AI in facilitating seamless onboarding, diversity and inclusion (D&I), work engagement, emotional intelligence and employees’ mental health. Thus, a conceptual model of recent trends in HRM in the context of AI and its organisational outcomes is proposed. A systematic review and meta-synthesis method are undertaken. A systematic literature review assisted in critically analysing, synthesising, and mapping the extant literature by identifying the broad themes. The findings of the study suggest that using natural language processing (NLP) and robots has eased the onboarding process. D&I is promoted using data analytics, big data, machine learning, predictive analysis and NLP. Furthermore, NLP and data analytics have proved to be highly effective in engaging employees. Emotional Intelligence is applied through AI simulation and intelligent robots. On the other hand, chatbots, employee pulse surveys, wearable technology, and intelligent robots have paved way for employees’ mental health. The study also reveals that using AI in HRM leads to enhanced organisational performance, reduced cost and decreased intention to quit the organisation. Thus, AI in HRM provides a competitive edge to organisations by enhancing the performance of the employees.

Among world’s economies, the circular economy (CE) has become popular especially in the European Union and China, which opens several opportunities for sustainability leaders to gain a first-mover advantage and, consequently, to pursue organizational sustainability and growth. In spite of public policy support, since CE often requires entrepreneurial innovation among complex networks of companies, most companies are still learning how to manage knowledge dynamics at the inter-organization level. The chapter starts by defining the key characteristics of CE and identifying the peculiarities in terms of inter-firm cooperative and competitive relations, which help in delineating contributions from the green supply chain literature. The second section shows – through the discussion of term maps – how multiple- and inter-disciplinary streams of research are increasingly linked by hard (i.e., information communication technologies based) and soft (i.e., relational and organizational) aspects of knowledge management. The third section provides a discussion on key hard and soft factors that characterize four knowledge dynamics, i.e., knowledge creation, knowledge storage, knowledge transfer, and knowledge sharing that can improve the adoption and integration of circular processes within inter-organizational coopetitive strategies. Particular attention is here given to the cross-analysis of outcomes from theoretical papers, case studies, and quantitative empirical researches that contribute to shaping relations between internal and external factors that might play as predictors of a successful implementation of CE principles. Finally, the last section concludes with recommendations for improving organizational and managerial capabilities to manage inter-firm knowledge dynamics while pursuing CE objectives in international business environments. Beside this guidance for practitioners, directions for further research are suggested for each pillar of the emerging conceptual model.

Organization development is focused on implementing a planned process of positive humanistic change in organizations through the use of social science theory, action research, and data-based feedback methods. The role of personality in that change process, however, has historically been ignored or relegated to a limited set of interventions. The purpose of this chapter is to provide a conceptual overview of the linkages between personality and OD, discuss the current state of personality in the field including key trends in talent management, and offer a new multi-level framework for conceptualizing applications of personality for different types of OD efforts. The chapter concludes with implications for research and practice.

The competition is increasing every moment for the organizations and hence organizations are putting their best possible efforts to compete. This chapter is designed with the objective to explore various HR practices that can contribute in achieving the total quality management (TQM) in business. The basis for the study is taken from the aspects of competition that are cost reduction, differentiation and innovation. The extensive literature review from Scopus, J-gate, EBSCO and Springer databases are studied to integrate various aspects of TQM and HR practices that inculcate the competitive advantage for organizations. The framework may be developed for the reference to introduce and implement HR practices and manage TQM in the organization. The study may also help the professionals in designing the relevant HR practices for more value to the organizations. The linkage between various factors of the study may be helpful for the academicians and corporate organizations.

For an organization to be competitive, it needs to constantly innovate. For this to happen, you need the right combination of leaders, talented people, organizational characteristics, and culture. In the chapter, the authors included different perspectives of leadership and models of organizational culture. Both are relevant topics in the field of organizational behavior related to innovation as well as organizational effectiveness.

The increasing interest in economic, social, and ecological sustainability has important implications for the traditional views on organization effectiveness, organization design, and organization development. Managers need to design organizations to achieve a “triple bottom line.” A review of the organization effectiveness literature suggests that no single model seems to provide the necessary guidance, and there is a clear need for creation, revision, and integration. Organization effectiveness criteria in the future require a clearer modeling of the multistakeholder demands so that organization designers can specify appropriate strategies, structures, systems, and processes as well as the changes necessary to develop them. We propose an integration called “responsible progress” and suggest that it represents an important new stream of organization development theory. The relationships between this new criterion of organization effectiveness and the design features necessary to pursue them must be tested.

This chapter draws together the findings about both the Bologna actors and instruments to explain the mechanism of the Bologna reform in Ukraine until 2014 and its place in Europeanisation in the post-Soviet context.

This research demonstrates that continuity was mainly perpetuated by the Ministry of Education and Science, and change was facilitated by civil organisations. There was a lot of fluidity in the interaction of old practices and policy innovation in Bologna in Ukraine. The interaction between the path dependency and change was primarily a gradual chaotic, yet creative, and shared build-up of minor innovations by different higher education actors. These innovations in the development of the Bologna instruments may be seen as leading to more substantial transformations over time.

The research findings may also serve as a first step towards a reconceptualisation of the Europeanisation process particularly in the post-Soviet context in the first couple of decades after the collapse of the Soviet Union. Bologna in Ukraine can be seen as an illustration of the ways in which Europeanisation may not always necessitate the elimination of past conventions and practices – indeed, in a policy field such as education, abandoning history and tradition would have been a futile endeavour. Policy continuity in the post-Soviet context may be a foundation in the Europeanisation process during which minor innovations are slowly yet continuously being accumulated. This foundation shapes the nature of changes. Therefore, perhaps, the debate regarding a slow pace of Europeanisation in the post-Soviet space might be erroneous, since it carries a hidden assumption – that it is slow in relation to a much faster Europeanisation and resulting transformations in the EU. Such a comparison should be revisited in light of a potential difference in the nature of Europeanisation in the two spaces and the acknowledgement of growing overlaps between the two spaces as well.