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Providing operational approach to end-users' motivational tendencies in housing facilitates user-centered approach enhancing person-environment congruence. The operational approach is highly critical in case of inaccessibility of end-users in decision making, i.e. mass housing. Therefore, this study aims at explaining end-users' housing motivations from their housing attributes preferences, through a theoretical framework developed based on Maslow's theory. The investigation was carried out by using a self-administered questionnaire conducted on 127 Iranian postgraduate students of Universiti Teknologi Malaysia, and their spouse who lived alongside them. They were selected from those who lived more than one year in mass housing apartments in Malaysia. Using exploratory factor analysis, the housing attributes preferences were analyzed to underlie the latent structure and relations among them; the extracted factors were also labeled based on the different level of needs. Then, conducting one sample t-test hierarchical tendencies among the different motivational factors were identified. Referring to Maslow's theory to explain the concept and characteristics of housing needs results in identification of two different categories of housing attributes in association with the different level of needs. Accordingly, primary levels of needs that associate with relatively tangible and concrete attributes are more likely to be content-specific and predictable. The higher levels of needs that associate with relatively complicated and abstract attributes are more likely to be problematical, confusing, and non-predictable.

The two‐fold purpose of this paper is identifying areas of difficulty in managing the needs of end‐users in the course of the design and delivery of construction projects and suggesting possible solutions.

The focus of the paper is the interaction between three principal parties: end‐users, project leader (a selected end‐user) and facility planner (a facilities professional). The context is two projects in the public sector: a university and a hospital. The end‐users of both are known from the start and participate in the whole process. The paper is based on a case study comprising 12 interviews – seven end‐users and five professionals.

The research shows that during the project's design and delivery, communication and attitudinal problems have to be managed alongside the inherent difficulty of understanding end‐users' real needs. To help in managing these issues, facility planners relied heavily on pedagogical and behavioural skills, rather than formalised methods as found in the literature.

The findings highlight areas of difficulty for managers and planners and how these areas were handled in practice. Suggestions on how to resolve some of the areas are presented and discussed.

Much of the research related to managing end‐users focuses on how to extract value from the construction process, for instance providing greater flexibility and improved air quality. This paper concentrates on relations between parties who are central to the briefing, design and delivery process

This study aims to investigate projects as social exchange networks, focussing on identifying knowledge brokers within the project network where they are key holders and disseminators of end-user needs. The purpose is to augment current theory through a practice lens so that building end-user requirements can be better incorporated in evolving project ecosystems.

An interpretive, an inductive case study is used to map knowledge brokers during a complex construction and co-location project. During the wider study, a variety of methods including archival data, interviews and questionnaires along with social network analysis (SNA) were used. The mixed methodology used has been pivotal in the triangulation of data from various sources. However, the output of SNA presented in this paper relies mostly on interviews and questionnaires administered to the project’s core network. Network relationships were mapped with knowledge of user requirements, being the key determinant of the binary relationships between actors.

The research found certain roles to be central knowledge brokers of knowledge related to end-user processes, including real estate and strategic planning, building operations and management, human and environmental factors, planning and project management and facility and service delivery. The knowledge of the above roles, albeit in a contextually situated case study, augments current understanding of which roles to tap on during project execution for better representation of end-user needs.

The research site is representative of a complex network of construction project stakeholders, including several categories of end-users and their representatives. The study demonstrates the use of the project-as-practice approach, whereby project theory is seen to emerge directly from practice. This has impact on practice as emergent theory about knowledge transfer and knowledge brokerage is essentially practice-led and hence more useful and relate-able to practitioners.

Research presented here is novel in terms of its approach towards understanding end-user needs such as need for privacy, control, attachment and interaction during construction projects. This is done through the identification of relevant knowledge brokers. The study uses SNA as an analytical tool to map knowledge transfers through the project’s network. End-user requirements are usually captured in the front-end of projects as specifications and deliverables, as new challenges emerge during execution, changes are required to the project’s direction and outcomes. It is therefore imperative that end-user needs are re-identified through knowledge brokers holding key knowledge. This allows project managers to prepare appropriate responses to changing project ecosystems.

Big Data (BD) is not only a quintessential part of many economic activities but also has evolved into a veritable business ecosystem. However, most Big Data ecosystem (BDE) models have a technical, bottom-up focus and mostly lack the capability for a broad socioeconomic analysis. This paper identifies the Millennium Ecosystem Assessment (MA) as a useful, operational framework and uses a metaphorical analogy to adapt it for the BDE. The top-down approach adopted here allows for seeing the big picture of the BD ecosystem. Meeting “end-user needs” is the main objective of the proposed BDE framework.

The methodology of this paper consists of two parts. First, the MA is adapted for the BDE through a metaphorical analogy. Then, to operationalize and validate the proposed framework, it is applied to an emerging BD ecosystem.

In total, four types of services are offered in the BD ecosystem: provisioning information and products; regulating; cultural and supporting services. Direct and indirect drivers of change impact ecosystem processes such as BD service provision. Based on the assessment results, interventions can be devised to remedy problems, sustain the ecosystem or accelerate growth. The proposed BDE assessment framework is applied to an emerging BDE as an example of operationalization and validation of the proposed BDE framework.

The strengths of the proposed BDE framework is that, in contrast to existing frameworks that are technical and bottom-up, it is constructed top-down by a metaphorical analogy from the proven MA framework. It is a generic framework with the ultimate objective of meeting the “end-user needs” and does not focus on a single sector or firm. Also, the proposed BDE framework is multi-faceted and considers broad socioeconomic issues such as regulating, cultural and supporting services and drivers of change.

This chapter outlines several approaches that researchers can use to help them conduct research that respects and includes autistic participants. It begins by highlighting some of the factors that should be considered before, during and after a study is conducted. It then explains some of the benefits and drawbacks of harvesting data from social media. It then concludes with a set of recommendations about inclusive research practices that can help autistic participants be equals in the research process.

The original contribution that this chapter gives to the field of autism spectrum research is to provide researchers with a clear and comprehensive outline of how to conduct research that is inclusive and respectful of autistic participants.

Competitive intelligence failures have devastating effects in marketplaces. They are attributed to various factors but seldom explicitly to information behaviour. This paper addresses causes of competitive intelligence failures from an information behaviour lens focussing on problems with key intelligence and information needs. The exploratory study was conducted in 2016/2017. Managers (end-users) identify key intelligence needs on which information is needed, and often other staff members seek the information (proxy information seeking). The purpose of this paper is to analyse problems related to key intelligence and information needs, and make recommendations to address the problems.

The study is placed in a post-positivism research paradigm, using qualitative and limited quantitative research approaches. In total, 15 participants (competitive intelligence professionals and educators/trainers originating from South Africa and the USA) contributed rich data through in-depth individual interviews.

Problems associated with articulation of information needs (key intelligence needs is the competitive intelligence term – with a broader scope) include inadequate communication between the person in need of information and the proxy information searcher; awareness and recognition of information needs; difficulty in articulation, incomplete and partial sharing of details of needs.

Participant recruitment was difficult, representing mostly from South Africa. The findings from this exploratory study can, however, direct further studies with a very understudied group.

However, revealed valuable findings that can guide research.

Little has been published on competitive intelligence from an information behaviour perspective. Frameworks guiding the study (a combination of Leckie et al.’s 1996 and Wilson’s, 1981 models and a competitive intelligence life cycle), however, revealed valuable findings that can guide research.

The purpose of this paper is to present the outcomes of digitisation of special collections: mapping, assessment, prioritisation (DiSCmap), a JISC and RIN‐funded project which studied users' priorities for the digitisation of special collections within the context of UK Higher Education Institutions (HEIs).

The project produced a list of 945 collections nominated for digitisation by intermediaries and end users and a user‐driven prioritisation framework. Data were gathered via web questionnaires. Focus groups and telephone interviews with end users provided additional insights on the views of those working within particular domains or disciplines. Over 1,000 intermediaries and end users contributed by nominating collections for the “long list” and providing opinions about digitisation priorities.

The long list of collections nominated for digitisation provides evidence of identified user interest and is not merely a “snapshot” but a significant outcome. A user‐driven framework for prioritising digitisation was also produced. The project suggests a flexible approach for prioritising collections for digitisation based on the use of the framework in combination with the long list of collections.

The project did not undertake a representative study; the participation of intermediaries and end users was a matter of goodwill. Yet 44 per cent of HEIs in the UK nominated special collections to the long list.

The paper provides new insights and evidence on user priorities for the digitisation of special collections. It also suggests a user‐driven digitisation prioritisation framework of benefit in future decision making, both locally and nationally.

The purpose of this paper is to explore servitization in the context of the service supply chain, particularly the effects of the relationship between the subsystem supplier and the end user on the supplier's as well as on the supply chain's ability to provide industrial services. In addition, it aims to present a solution to overcome the challenges of lack of this relationship.

A case study incorporating an explorative design science approach identifies a theoretically novel and practically relevant problem in the field of service supply chain management. The study combines empirical data collection; systematic conceptualization of means and ends; evaluation of proposed solutions in iterative‐ and action‐oriented cycles; and theoretical explanation of the observed phenomena and outcomes.

By establishing a triadic operational model with an integrator and end user, the subsystem supplier can servitize within a supply chain in which the end user relationship is controlled by the integrator. This enables the combining of critical service provision capabilities: supplier's maintenance‐related capabilities and integrator's end user access.

Further research is needed to determine the importance of managing the transition to subsystem suppliers in different types of industrial service supply chains. Because these observations and proposals are based on a single case study, the authors cannot draw conclusions as to how they apply to manufacturers in different problem situations.

The paper presents a decision‐making procedure that describes how a subsystem supplier opting for cooperation in the service supply chain can formulate a coherent set of triadic operational models with intermediaries and end users.

The paper shows how servitization takes place on supply chain level.

Considers the need for industrial producers (intermediaries) to be flexible and adapt their channel, e.g. commercial and consumption, strategies to the changing demands of producers and end users. Summarizes that the differing outputs demanded by the above – e.g. steady flow of consumption and stock inventory for the former, product variety and waiting time for the latter – should not conflict even though end users dictate the intermediaries priorities. Concludes that intermediaries should position themselves effectively between producers and end users and differentiate in order to retain their niche and avoid being taken over, the above being capable of performing many of their functions themselves.

There has been a lack of meaningful information systems architecture, which comprehensively conceptualise the essential components and functionality of an information system for fire emergency response addressing needs of different job roles. The purpose of this paper is to propose a comprehensive information systems architecture which would best support four of the key firefighter job roles.

The study has built on the outcomes of two previous preliminary studies on information and human-computer interaction needs of core firefighter job roles. Scenario-based action research was conducted with firefighters in a range of roles, to evaluate human-computer interaction needs while using various technology platforms.

Several key themes were identified and led us to propose several layers of an integrated architecture, their composition and interactions.

The selected fire scenarios may not represent every type of fire expected in high-risk built environments.

The current paper represents a shared discussion between end users, system architects and designers, to understand and improve essential components. It therefore provides a reference point for the development of information system architecture for fire emergency response.

The proposed information system architecture is novel because it outlines specific architectural elements required to meet the specific situation awareness needs of different firefighters job roles.