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Government service delivery is undergoing change as a result of innovations in information technology (IT). Scholars and practitioners have paid attention to electronic-government (e-government) as a strategic tool for delivering services through the Internet and thus enhancing service quality, as well as streamlining internal operations (Council for Excellence in Government [CEG], 2000; Center for Technology in Government, 1999; Ho, 2002; Norris & Moon, 2005; West, 2004). Many local governments have also initiated e-government development and taken advantage of internet-based applications to facilitate community development and communication with constituents (Benjamin, 2001; Modesitt, 2002), as well as to provide online application services (Ho, 2002; Norris & Moon, 2005). E-government brings with it the potential for greater cost-efficiency, enhanced citizen involvement, improved service quality, and increased transparency. Although e-government has the potential to provide many benefits, little research has been conducted on e-government performance and the influence of public management on e-government performance in local government.

The purpose of this study is to investigate the impact of government administrative capacity and e-government performance on the citizens’ intention to use e-government services by integrating into the technology acceptance model (TAM). In addition, the study investigates the mediating effect of perceived usefulness in these nexus.

A quantitative and cross-sectional approach is used to gather the data from 443 respondents in Vietnam. The squares structural equation modeling is used to access the impact of government administrative capacity and e-government performance on the citizens’ intention to use e-government, the mediating effect of perceived usefulness.

The results show that e-government performance, government administrative capacity and perceived usefulness are critical determinants of citizens’ intention. Furthermore, government administrative capacity positively impacts e-government performance. More importantly, perceived usefulness plays a mediating role in these relationships. The results also show that both age and qualification moderate the relationship between perceived usefulness and intention.

The findings of this study provide valuable evidence and implications. Public officials must enhance the administrative capacity as the determination for the application of e-government. They must demonstrate their commitment to implementing e-government initiatives. Moreover, the government should continually carry out policies to improve e-government performance.

This study uses the TAM by incorporating government administrative capacity and e-government performance. Evidence about the mechanism linking government administrative capacity and e-government performance to citizens' intention to use e-government is scant. With this stated, this study fills these gaps by pioneering exploring the mediating role of perceived usefulness in these relationships.

Although government investments in IT is growing, it is unclear how and what kind of IT investments lead to desirable E-Government performance. Several studies pertaining to the business value of IT have developed and tested frameworks for IT infrastructure, IT capability and business performance. However, E-Government-related IT investment outcomes cannot be measured by profits and hence requires a separate investigation. E-Government research using theoretical approach has been reported as very scarce in previous studies. This research aims to bridge the gap by developing a model to study IT infrastructure capability and E-Government performance in the emerging context of new IT service delivery models.

This paper follows a case study method in this research with a priori conceptual framework. The data were collected following an interview method used for deductive theory building.

The results identified a positive relationship between IT assets and IT infrastructure performance in the presence of service delivery channels and an anticipation of a positive influence of infrastructure performance variables on IT capability which in turn shows positive effect on E-Government performance.

Because the study followed a qualitative approach, the findings from this study are not useful for statistical generalization. However, the analytical framework provides sufficient ground to test E-Government performance.

The study provides insights in the choice of IT infrastructure elements fitting an E-Government strategy.

This study provides an integrated framework for measuring E-Government performance, thereby making deployment of IT infrastructure accountable both in terms of IT performance and IT capability. This in turn will lead to improvement in citizen services.

This paper builds on the existing literature on IT assets, IT infrastructure performance, IT infrastructure capability and applies to the E-Government domain.

This study aims to examine the relationship between political regimes and e-government performance, with a focus on governments’ perspectives of e-government. First, the authors use United Nations (UN) E-government Development Index (EGDI) to establish the current patterns of e-government performance across different regime types, and then develop their own typology of the various perspectives of different political regime types to e-government adopted in the literature. The purpose of this study is to explore the relationship between e-government performance and regime types.

This study adopts a mixed-method research approach that involves quantitative (statistical databases) as well as qualitative (interviews) methods to go beyond the statistics and obtain interpretations of explored patterns of e-government performance and regime types. The research instruments for this study include the Jupyter open-source software used for drawing the relevant correlations, and validating the results using expert interviews.

The results of the analysis support the research hypothesis that democracies have better e-government implementation than autocracies. The findings suggest that the type of a political regime has an influence on the conceptualization of e-government, the implementation of its practices and subsequently the assessment of its performance.

This study relies on the UN EGDI and data from previous literature. the UN Index only measures the supply side of government outputs without taking into consideration their impact on citizens, which does not provide a holistic view of the whole picture. Therefore, the UN EGDI rankings do not necessarily imply citizen satisfaction or improved e-government.

From a practice point of view, this study gives information to government leaders as well as technical experts on how the political regime influences the government’s performance in e-government. In fact, this paper bridges the gap between theory and practice by calling policymakers to take different regime worldviews and motivations into consideration before setting e-government strategies or even assessing e-government performance. Considering the current global digital transformation, it should be ensured that practitioners take these regime specifications into consideration. In the long term, the results of this research will prove that setting up e-government or e-participation platforms is not enough as technology alone is not enough to strengthen democracy or let alone stimulate citizen engagement. When dealing with e-government initiatives, the focus should be broadened beyond the technological aspect and take the social and political motivations of governments into consideration.

From a theoretical standpoint, this study calls for a more holistic e-government performance indicator that could take the regime perspectives into consideration and integrate them into its evaluation process. An indicator that can accommodate the different objectives pursued by different regime types. This could also be achieved by setting two indicators with each one matching the perspective of the specific regime type, which takes us to Ashby’s “Law of Requisite Variety” (1991). The Law of Requisite Variety states that “the system must possess as much regulatory variety as can be expected from the environment” (Ashby, 1956). This law has some implications for this study. It implies that the regime worldview influences the requisite variety depending on the political context where e-government is being implemented. Because we have two regime worldviews, we need to have at least two responses (in this case indicators) that consider the variety of political contexts. Therefore, through appreciating the differences between these two worldviews, this study recommends using the Law of Requisite Variety to investigate the influence of political regimes on e-government. In the same way, in our repertoire of responses, we should not assume that one discipline has the answer but have a variety of cross-disciplinary responses.

The contribution of this study lies in going beyond the statistical analyses of the UN EGDI to come up with possible interpretations of the reasons why political regimes differ in their e-government performance and what could be the reasons behind such variations. Based on analyzing correlations between e-participation performance and regime types, and interviews with experts, two different e-government perspectives could be identified: one for democracies and one for autocracies. Through identifying the relationship between these perspectives and the e-government performance of each regime type, this study provides governments and policy makers with new evidence that different regime types have different motivations for developing their e-government performance. Hence, e-government policies and strategies ought to match particular political contexts.

The purpose of this paper is to emphasise on a balance between quantitative and qualitative measures, and examine the use of Balanced Scorecard to evaluate and estimate the performance of information and communication technologies (ICT) in delivering valuable e‐government services through the internet.

This study tests the hypotheses of e‐government effectiveness using Balanced Scorecard technique by incorporating qualitative measures within a quantitative research methodology with data collected by means of a survey questionnaire. The survey sample of 383 stakeholders includes common customers, employees of e‐government, and employees from the IT sector. The survey data were analysed to test the hypothesis in measuring e‐government effectiveness from Balanced Scorecard's four dimensions: customer perspective, financial perspective, internal business process perspective, and innovation and learning perspective.

The results show that the Balanced Scorecard factors fit very well with monitoring and measuring the performance of e‐government in Jordan, and also in evaluating their success in IT project investments.

This study attempts to address this gap in the literature and would benefit future studies in applying Balanced Scorecard for performance evaluation of various IT projects that are gaining huge investments from governments and organisations.

The purpose of this paper is to develop a methodology for evaluating the progress of individual countries worldwide in their adoption of electronic government (e‐government) with the rapid advance in information and communication technologies (ICTs). Recognising the multi‐dimensional nature of the progress evaluation and comparison process, this paper formulates the inter‐country performance evaluation process in e‐government adoption as a multi‐criteria analysis problem and presents an objective multi‐criteria approach for solving the problem in an effective and straightforward manner.

Several indicators (criteria) for measuring the progress of individual countries for adopting e‐government have been reviewed, and existing approaches for carrying out inter‐country comparison on e‐government have been analysed. The need for the use of an objective approach for addressing the inter‐country comparison problem is discussed. This leads to the development of an objective multi‐criteria approach for effectively solving the problem in a straightforward and effective manner. The proposed objective approach is based on the concept of information entropy which is emitted from e‐government criteria used for determining the objective weights of the e‐government criteria. The principle of ideal solutions is used for effectively incorporating the objective criteria weights into the process of calculating the overall performance index for each country. As a result, an unbiased overall ranking of individual countries on e‐government can be obtained.

With the use of an example in the paper, the proposed approach is proved to be of practical use for addressing the inter‐country comparison problem on the progress of individual countries in their adoption of e‐government. The proposed approach is not only able to provide an objective view of the relative progress of those countries concerned but also pinpoint the areas that these countries can further improve to lift their overall profile worldwide on the adoption of e‐government.

The methodology developed can be used as a decision‐making tool to support various levels of government and consultancy organizations worldwide in their effort to evaluate the adoption of ICTs in the government sector so that effective decisions can be made for enhancing and improving the use of the technology for more efficient and effective government.

The advantages of the proposed approach for addressing the inter‐country comparison problem on e‐government are the capacity of the proposed approach for adequately handling the multi‐dimensional nature of the inter‐country comparison problem and the provision of an objective view of the overall performance of those countries in the process of evaluating the progress of these countries in their adoption of e‐government. In addition the application of the approach can also help those countries pinpoint the areas that they can further invest their effort for further improvement.

This paper aims to investigate the relationship between improvements in information quality and the benefits and performance of e-government organizations. As information quality is multi-dimensional measure, it is very crucial to determine what aspects of it are critical to organizations to help them to devise effective information quality improvement strategies. These strategies are potentially capable of changing government organizational structures and business processes. It examines the nature, direction and strength of the connections between information quality and the success of e-government initiatives. A conceptual model by means of which organizations performance and information quality research can be viewed is proposed and validated in Kuwait.

The study used a quantitative methodology to investigate the causal paths. A cross-sectional survey was completed by 268 employees positioned in the Kuwait Government ministries. Each of the main effect hypotheses was analyzed using stepwise multiple regression with stepwise selection.

It was found that the relationships between information quality and strategic benefits along with institutional value were in upright agreement. Our statistical analysis highlighted that improvement in different aspects of information quality can lead to a better organizational image. Specifically, usability and usefulness attributes of information quality came on the top of the key influencers on both strategic benefits and institutional value.

This is the first study which adequately covers the relationships between information quality and organizations performance in Kuwait. Based on our evaluation, the authors propose a conceptual model to assist in studying the effects of information quality improvement on e-government benefits and performance.

This study aims to investigate factors that influence e-government adoption among public sector departments with the view to determine how such factors may be used to better facilitate e-government adoption across United Arab Emirates (UAE) public sectors. The use of e-government is advocated for the central government in the UAE.

Using random sampling, a total of 172 participants from ten departments and organisations in Dubai and Sharjah completed the online survey for this pilot study.

The authors found that performance expectancy and facilitating conditions have positive effects on e-government adoption. Furthermore, this study revealed the factors that encourage more e-government adoption between government organisations in the UAE. This study reveals three facilitating conditions may encourage e-government adoption in UAE public sector organisations when short- and long-term performances have positive effects on e-government usage.

This study provides middle managers clarity on factors that would influence government-to-government (G2G) uptake in more government organisations across the country. For uniformity and consistency, middle managers are now better informed as a result of this study to determine how best to use the six factors to motivate subordinates for more effective G2G.

The scope and results of this study is a contribution to e-government studies because it identifies the factors that positively influence G2G adoption. This scope exceeds the studies by Chan et al. (2021) and Habib et al. (2020) which focuses on the use of e-government for citizens or the public. This study focuses on the use of e-government within the government and between government departments.

The purpose of this paper is to summarize the literature of electronic government frameworks and models to identify various constructs and their relationship to measure the performance of e-government projects.

In total, 77 publications were identified from Scopus database after using exclusion and inclusion criteria. A total of 136 constructs were mapped across five categories. Further using network science, communities of usage of these constructs across different studies were identified.

Dominant constructs used across studies were ease of use, usefulness, user satisfaction, infrastructure, website maturity, security, user trust, transparency, empowerment, operational efficiency, service quality and information quality. This review offers directions for future research in terms of potential for constructs, which have been explored lesser in the existing literature.

The study provides direction for the usage of theoretical lenses, constructs and association among usage for the evaluation of e-government projects, which have been used less in existing literature, and thus, has higher needs for greater exploration. Search scope is limited to Scopus database, which is one of the largest citation database.

It gives information to the policymakers about the importance of the dominant constructs such as user satisfaction, usefulness, ease of use, efficiency and quality, which have been used across the spectrum of studies of e-government performance assessment frameworks and models. Practitioners need to accommodate the relevance of these factors while designing processes and key performance indicators.

This study analyzes the e-government assessment frameworks and gives direction to theory building for future studies.

The purpose of this paper is to propose and validate a public value-based framework for evaluating the performance of electronic government (e-government), leading to the identification of the critical factors in creating public value through e-government in developing countries.

A comprehensive review of the related literatures is conducted for developing a public value-based framework. A survey of e-government users is conducted, and the survey data are analysed using structural equation modelling.

This study shows that information quality, e-services functionalities, user orientation, efficiency and openness of public organisations, equity, citizens’ self-development, trust, and environmental sustainability are the critical public values of e-government in developing countries. It reveals that the use of the public value concept is effective in evaluating the performance of e-government in developing countries.

This study provides a comprehensive investigation of the e-government performance for better understanding the value of e-government in developing countries. The findings can guide the development of e-government in developing countries.

This is the first study in testing and validating a public value-based framework for evaluating the performance of e-government in developing countries. It demonstrates how the concept of public value can be adopted for evaluating the performance of e-government.