The purpose of this paper is to propose and validate a public value-based framework for evaluating the performance of electronic government (e-government), leading to the identification of the critical factors in creating public value through e-government in developing countries.
A comprehensive review of the related literatures is conducted for developing a public value-based framework. A survey of e-government users is conducted, and the survey data are analysed using structural equation modelling.
This study shows that information quality, e-services functionalities, user orientation, efficiency and openness of public organisations, equity, citizens’ self-development, trust, and environmental sustainability are the critical public values of e-government in developing countries. It reveals that the use of the public value concept is effective in evaluating the performance of e-government in developing countries.
This study provides a comprehensive investigation of the e-government performance for better understanding the value of e-government in developing countries. The findings can guide the development of e-government in developing countries.
This is the first study in testing and validating a public value-based framework for evaluating the performance of e-government in developing countries. It demonstrates how the concept of public value can be adopted for evaluating the performance of e-government.
This work was supported in part by the National Natural Science Foundation of China (Grant Nos 71301163 and 71771212), the Humanities and Social Sciences Foundation of the Ministry of Education (Nos 14YJA630075 and 15YJA630068), the Fundamental Research Funds for the Central Universities, and the Research Funds of Renmin University of China (No. 15XNLQ08).
Deng, H., Karunasena, K. and Xu, W. (2018), "Evaluating the performance of e-government in developing countries: A public value perspective", Internet Research, Vol. 28 No. 1, pp. 169-190. https://doi.org/10.1108/IntR-10-2016-0296Download as .RIS
Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited