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Article
Publication date: 1 January 1991

Binshan Lin

Management of quality control has shown a shift from aninspection‐oriented approach towards a defect‐prevention andorganisation‐focused planning process. The development of a…

Abstract

Management of quality control has shown a shift from an inspection‐oriented approach towards a defect‐prevention and organisation‐focused planning process. The development of a quality control information system (QCIS) should focus on management, planning and control issues. This article examines the QCIS from the aspect of its implications for management in a computer integrated manufacturing (CIM) environment.

Details

International Journal of Operations & Production Management, vol. 11 no. 1
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 29 May 2007

Helena Forslund

The purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process.

2879

Abstract

Purpose

The purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process.

Design/methodology/approach

Measurement scales are developed out of the practical information needs and a theory review. A state‐of‐the‐art description and further scale development are based on a survey of the most important suppliers of 136 Swedish companies.

Findings

The paper finds that information quality can be measured with variables as in time, accurate, convenient to access and reliable. The scales were found to possess unidimensionality, validity and reliability.

Research limitations/implications

The implications of this paper are mainly theoretical, providing a foundation for further empirical research.

Practical implications

Even though established customer‐supplier relations were studied, information quality deficiencies were found on all variables. This is an indication of improvement possibilities.

Originality/value

There is a lack of research on measuring the information quality construct, which might be the reason for little empirical research on the impact of information quality on logistics performance.

Details

International Journal of Quality & Reliability Management, vol. 24 no. 5
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 1 January 1992

Sally Munro

Total quality management (TQM) is one of many new quality initiatives being introduced in the NHS to improve the quality of information and overall service quality. Out‐patient…

Abstract

Total quality management (TQM) is one of many new quality initiatives being introduced in the NHS to improve the quality of information and overall service quality. Out‐patient departments were targeted by the Department of Health as an area in which to start quality improvements, particularly regarding the provision of information to patients. Describes a study undertaken in a rheumatology out‐patients clinic which examined the flow of information, where information can be improved and how TQM can help improvement. Based on the hypothesis that patients′ and staff′s perceptions of information quality differ to the extent that some patients are not satisfied with information quality and this is inconsistent with a TQM approach. The quality of information was measured in three areas: sufficiency, understanding, and selectivity. A structured questionnaire was used and 80 patients and 11 staff were interviewed. Discusses differences in perceptions of information. Further research is needed to make a detailed study of information flow and to identify specific areas of information provision for improvement.

Details

International Journal of Health Care Quality Assurance, vol. 5 no. 1
Type: Research Article
ISSN: 0952-6862

Keywords

Article
Publication date: 4 September 2007

S.X. Zeng, G.X. Lou and Vivian W.Y. Tam

A quality management system based‐ISO 9001 focuses on confirming process conformance from the initial development of a product through production, test, installation and

3716

Abstract

Purpose

A quality management system based‐ISO 9001 focuses on confirming process conformance from the initial development of a product through production, test, installation and servicing. Information management has been a key factor affecting the effective implementation of the standard. The aim of this study is to explore management of information flows in quality assurance in project management. It is hoped to that it will be helpful in pursuing continuous quality improvement in the construction industry.

Design/methodology/approach

Based on the characteristics of the construction industry, this study designed an organizational structure with three levels, including firm, sub‐firms and project departments. The paper examined the difficulties for the multi‐level organizational structure in information transferring and feedback.

Findings

It is found that there are information asymmetries in quality management from internal and external organizations. Internally, information asymmetry exists between contractor, subcontractors and suppliers; and externally, there is no information sharing mechanism between project departments. Information feedback is more difficult than information transferring in a construction firm.

Practical implications

The construction industry has always been bedeviled with great difficulties in sharing information among its participants. Although many construction firms have claimed to be ISO 9000‐certified, there is still missing an effective channel of information flow for quality management.

Originality/value

The paper proposes reengineering current management strategy for establishing an information network for quality management. This study could help construction firms to effectively manage information flow to achieve continuous quality improvement.

Details

Measuring Business Excellence, vol. 11 no. 3
Type: Research Article
ISSN: 1368-3047

Keywords

Article
Publication date: 1 December 2002

Gbogboade Ademiluyi, Charlotte E. Rees and Charlotte E. Sheard

This study aimed to evaluate the quality of Internet information on smoking cessation using a cross‐sectional survey design. The characteristics and content of 89 Web sites…

Abstract

This study aimed to evaluate the quality of Internet information on smoking cessation using a cross‐sectional survey design. The characteristics and content of 89 Web sites containing smoking cessation information were evaluated. The quality of these sites were measured by the information quality tool (IQT), quality scale (QS) and DISCERN. The most widely reported types of information were the risks of smoking (65.2 per cent of sites) and nicotine replacement therapy (77.8 per cent of sites). Most (59.7 per cent) of the sites containing treatment information were evidence‐based. The Web sites were of variable quality and the quality of sites produced by non‐commercial organisations (e.g. universities) was significantly higher than those produced by commercial organisations (e.g. pharmaceutical companies) and private practices. Sites containing some evidence‐based information had significantly higher quality scores than sites containing no evidence‐based information. These findings have implications for practice and further research and these are discussed in the paper.

Details

Journal of Documentation, vol. 58 no. 6
Type: Research Article
ISSN: 0022-0418

Keywords

Article
Publication date: 1 June 1995

Cipriano Forza

Asserts that information systems are an essential component in theefficacy of quality management systems and that information systemstherefore merit greater recognition within the…

2534

Abstract

Asserts that information systems are an essential component in the efficacy of quality management systems and that information systems therefore merit greater recognition within the theory and the practice of quality management. Based on an empirically validated reference model which includes three dimensions: quality management practices, quality information systems (split into information flows and information technologies) and quality performance. The claim is stated through null hypotheses which are tested on a sample of 34 manufacturing plants, with more than 100 employees, in the electronics, machinery and auto‐supplier industries. The results show that: quality management practices are closely linked to quality information flows; the contribution of information flows to the obtaining of high quality performances is considerable; information technologies seem to contribute something to the achievement of high quality performance and in particular of low defectiveness but their contribution requires further investigation; the upstream links with suppliers and downstream links with customers strongly influence the achievement of quality performance.

Details

International Journal of Operations & Production Management, vol. 15 no. 6
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 1 July 1995

Helge Clausen

Presents a guide for development of certifiable quality managementsystems for the library and information sector. The project wassupported by NORDINFO and was carried out in…

446

Abstract

Presents a guide for development of certifiable quality management systems for the library and information sector. The project was supported by NORDINFO and was carried out in 1993‐94. Begins with an introduction to fundamental ISO 9000 philosophy, definitions and concepts. All 20 main points of ISO 9001 receive a thorough treatment with respect to the library and information sector. The staff members concerned describe experiences from two test sites (Norsk Hydro and Telecom Denmark‐Jutland Telephone Co.) and analyse the two reports. Describes the implementation of ISO 9000 in the library and information sector in practice in general terms. Describes four examples of typical library and information routines in detail, together with relevant quality requirements. Analyses the process of certification and reports the findings of an empirical survey in the Nordic countries. Aims at a general quality improvement of information services and products, and at developing new tools for quality improvement.

Details

New Library World, vol. 96 no. 4
Type: Research Article
ISSN: 0307-4803

Keywords

Article
Publication date: 27 March 2024

Arfah Habib Saragih

This paper examines the moderating effect of good corporate governance on the association between internal information quality and tax savings.

Abstract

Purpose

This paper examines the moderating effect of good corporate governance on the association between internal information quality and tax savings.

Design/methodology/approach

This study uses a quantitative approach. It employs an Australian sample of analysis composed of 1,295 firm-year observations from the period 2017 to 2021. Data relating to corporate governance are hand-collected from the annual reports.

Findings

Based on the result of the analysis, this study demonstrates that the interaction between corporate governance and quality of internal information is positively associated with tax savings. Superior corporate governance is critical in activating the effect of internal information quality on tax savings. This finding is robust to a battery of robustness checks and additional tests.

Research limitations/implications

This examination utilizes only publicly traded companies from one developed country.

Practical implications

For the company management, an effective governance structure must be at the top because it will determine the development of all other areas. This study emphasizes the need to continuously improve the effectiveness of corporate governance practices. For long-term investors, an important indicator that can be considered in assessing the “safety” of a company’s tax strategy is its corporate governance aspects. For regulators, this study is expected to assist regulators in creating a more adequate corporate governance implementation and disclosure package to be implemented by corporations in the future.

Originality/value

This study provides new evidence on a crucial construct that can strengthen the relationship between internal information quality and tax savings.

Details

Journal of Accounting Literature, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0737-4607

Keywords

Article
Publication date: 4 March 2024

Janet Chang, Klaudia Jaskula, Eleni Papadonikolaki, Dimitrios Rovas and Ajith Kumar Parlikad

This research investigates the distinct characteristics of blockchain technology to safeguard against the deterioration of handover information quality in the post-construction…

Abstract

Purpose

This research investigates the distinct characteristics of blockchain technology to safeguard against the deterioration of handover information quality in the post-construction phase. The significance of effective management of handover information is highlighted by global building failures, such as the Grenfell Tower fire in London, UK. Despite existing technological interventions, there remains a paucity of understanding regarding the factors contributing to the decline in the quality of handover information during the post-construction phase.

Design/methodology/approach

This study employed a multi-case studies approach across five higher education institutions. It involved conducting semi-structured interviews with 52 asset management professionals, uncovering the underlying reasons for the decline in handover information quality. Building on these insights, the study performed a mapping exercise to align these identified factors with blockchain technology features and information quality dimensions, aiming to evaluate blockchain’s potential in managing quality handover information.

Findings

The study findings suggest that blockchain technology offers advantages but has limitations in addressing all the identified quality issues of managing handover information. Due to the lack of an automated process and file-based information exchange, updating handover information still requires an error-prone manual process, leading to potential information loss. Additionally, no solutions are available for encoding drawings for updates and validation.

Originality/value

This study proposes a framework integrating blockchain to enhance the information management process and improve handover information quality.

Details

Built Environment Project and Asset Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2044-124X

Keywords

Article
Publication date: 2 January 2024

Matti Juhani Haverila and Kai Christian Haverila

Big data marketing analytics (BDMA) has been discovered to be a key contributing factor to developing necessary marketing capabilities. This research aims to investigate the…

Abstract

Purpose

Big data marketing analytics (BDMA) has been discovered to be a key contributing factor to developing necessary marketing capabilities. This research aims to investigate the impact of the technology and information quality of BDMA on the critical marketing capabilities by differentiating between firms with low and high perceived market performance.

Design/methodology/approach

The responses were collected from marketing professionals familiar with BDMA in North America (N = 236). The analysis was done with partial least squares-structural equation modelling (PLS-SEM).

Findings

The results indicated positive and significant relationships between the information and technology quality as exogenous constructs and the endogenous constructs of the marketing capabilities of marketing planning, implementation and customer relationship management (CRM) with mainly moderate effect sizes. Differences in the path coefficients in the structural model were detected between firms with low and high perceived market performance.

Originality/value

This research indicates the critical role of technology and information quality in developing marketing capabilities. The study discovered heterogeneity in the sample population when using the low and high perceived market performance as the source of potential heterogeneity, the presence of which would likely cause a threat to the validity of the results in case heterogeneity is not considered. Thus, this research builds on previous research by considering this issue.

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