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Public and private sector organisations are widely endorsing digital transformation processes, but little is known about the level of digitalisation of an organisation as a whole. The purpose of this paper is to develop a framework to assess an organisation’s level of digital transformation as a whole, taking the field of museums as an exemplary case of application.

The framework draws upon a scoping literature review of studies examining dimensions, metrics and methods for the assessment of the digital transformation of organisations. The framework has been validated by applying it to a sample of 400 Italian museums and further interviews with museum directors.

The authors propose an assessment framework composed of five main dimensions: people, technology, process, customer and strategy and investment. These dimensions are further deployed in sub-dimensions measured through a set of questions. The weighted average of results per dimension and sub-dimension supported the development of a composite index of organisational digital readiness.

The developed framework contributes to the current debate on the measurement of an organisation’s level of digital transformation as a whole, and it can offer practitioners a managerial tool to assess the organisation’s digital readiness.

Government initiatives are continuously being designed to create stable and supportive environments for developing new industries. Presents a conceptual model for use by governments in creating and sustaining an appropriate climate that facilitates the national adoption of e‐business. It focuses specifically on the needs of small and medium‐sized enterprises (SMEs). Also suggests six categories of e‐business readiness metrics and measures to be used for assessing how a country is performing in terms of providing a positive e‐business readiness climate. Examples of innovative initiatives are provided from Canada, The Netherlands, Norway, and Singapore. Concludes that a balance among attention to infrastructure components has not yet been achieved in these countries.

Transformation to Industry 4.0 has become crucial for nations, and a coherent transformation strategy requires a comprehensive picture of current status and future vision. This study presents a comprehensive model for readiness assessment of nations based on rigorous analysis of several global indices and academic Industry 4.0 literature.

A holistic approach is taken considering overall socioeconomic development along with industrial innovation and seven readiness dimensions: enabling environment, human resource, infrastructure, ecological sustainability, innovation capability, cybersecurity and consumers. The indicators used for evaluation are standard metrics for which data are collected from reputed sources such as World Bank, United Nations Educational Scientific and Cultural Organization (UNESCO), World Economic Forum (WEF) and International Organization for Standardization (ISO), and hence internationally acceptable.

The formulated model is used to evaluate Industry 4.0 readiness of 126 economies that account for 98.25% of world’s gross national income. Observations show poor scores of most economies on innovation capability and cybersecurity dimension as compared to other 5 dimensions. In 75% countries, I4.0 readiness score is below 0.5 on a scale of 0–1(completely ready), highest being 0.65 for Denmark.

A systematic literature review revealed lack of assessment models discussing a nation's current status or readiness for Industry 4.0. This academic study is first of its kind.

In the age of Industry 4.0, digital advancement is reshaping manufacturing models towards product–service systems (PSS). The drivers, readiness and challenges to move to a PSS model are not well understood, and the exploitation of the digital era presents the gap of this research.

The research was conducted using semi-structured interviews in six manufacturers. Two forum debates were also conducted to supplement and validate the findings.

Social and economic motivations rather than environmental considerations were driving the change to PSS. Digital technologies could be an important driver if manufacturers reached a certain PSS maturity level. A high level of technical readiness was offset by a low level of social investments and the strategic development of human resources. Value co-creation was a main challenge though manufacturers had the advantage of digital connectivity, which indicated new human requirements; the greater the enabling power of digital technologies, the greater the need for advanced human skills.

Human resource management has underpinned lean models; yet, the role of employees within PSS is underdeveloped despite the impact of staff in exploiting digitalisation and value co-creation. A “learning organisation” and socio-technical fit are required for the “diffusion of innovation” of PSS.

This research attempted to explore drivers, readiness and challenges for PSS from a socio-technical systems (STS) perspective. Three levels of PSS maturity with STS features were derived from the research, providing guidance for manufacturers.

The article analyses the current readiness of India to transform its supply chain ecosystem to smarter systems with Fourth Industrial Revolution.

The analysis is carried out in two stages. First, the readiness of India is assessed globally, and then the rate of transformation over the years and supporting policies are analyzed to understand the transformation potential. This analysis is done across nine identified macro factors namely government support, regulations, business environment, human resource, infrastructure, innovation capability, technological advancements, cybersecurity and digital awareness. The study combines empirical data from 2010 onwards with the strategic literature published by government bodies and institutions for analysis.

Results show that India's readiness is just above the global average with a score of 0.44 on a scale of 0–1 (most ready). Government and start-up culture are found to be leading transformation factors, while digital infrastructure, regulations and cybersecurity are most lacking areas.

This study is first of its kind to the best of our knowledge. The academic literature has not reported studies assessing Industry 4.0 readiness of supply chain ecosystem using macro factors for nations.

The purpose of this paper is to examine how the perceived trustworthiness of a B2B service provider relates to a business customer’s intention to use digital services from that provider. The study investigates whether perceived trustworthiness, composed of ability, integrity and benevolence, explains behavioral intentions equally among all business customer segments, and how characteristics such as job level, decision-making role, technology readiness age and gender moderate these effects.

Drawing on a model of trust transfer mechanism, the study explores how perceived trustworthiness established in face-to-face interaction influences the use of digital services in making B2B purchases. Hypotheses are tested using a sample of 1,866 responses collected from customers of four B2B firms.

Ability is the most influential on the customer’s intention to transact through digital channels, while the effects of integrity and benevolence show more variation. The effect of perceived trustworthiness on the intention to use digital services is remarkably stronger among senior and middle management, high-level decision makers, the younger age segment, men and individuals high in technology readiness, compared to other segments studied.

The study contributes to the scant research on B2B customer behavior in the digital environment and incorporates individual characteristics specific to the industrial domain.

Understanding the mechanism through which digital economy is significantly impacting all dimensions of global economy has become a rising priority in recent years. The purpose of this paper is to investigate the critical role of digital readiness of economies around the world on the performance of international M&As as one of the major corporate strategies for firms' global expansion. We also study circumstances under which digital readiness of an economy matters to international M&As.

The authors examined how digital readiness superiority (or inferiority) of the United States in comparison with host countries impact capital market reaction to international M&As announced by US public companies. To do this study, analysis was run on a sample of 1,393 IMAs by publicly traded US firms during the 2010–2016 period.

The study reveals that those public US companies that target companies in countries, in which the US has superior digital readiness to them, show better performance in terms of investors' reaction (capital market reaction) to the announcement of international M&As. In fact, markets will look at the superiority of US digital readiness to target country as an opportunity for transferring digital capabilities. Moreover, these patterns are pronounced in those M&A deals in which the acquiring company is from high-tech industry. However, interestingly when US companies already have a profitable growth track record or when acquirer and target are in the same industry, the market reacts negatively to this digital superiority.

Overall, this study contributes to a better understanding of the mechanisms through which digitalization of economies impact the performance of multinational enterprises. It adds to the information management literature on corporate global strategy and is one of the first to examine the role of digital readiness on international M&As performance.

The present study investigated organizational resilience (OR) in the United Arab Emirates (UAE’s) energy sector to identify impactful technological and human variables and assess the hermeneutic effect of digital transformation on value co-creation and OR. The study also investigates the mediating role of value co-creation on a few covariates of OR.

The questionnaire was sent out to 311 professionals in the energy sector, all affiliated with governmental organizations, using quota sampling. A total of 206 collated responses corresponding to the tested variables regarding the influences of digital transformation, employee resilience, innovation readiness, cyber resilience and value co-creation on OR were analyzed using structural equation modeling. Accordingly, a model of eight constructs and their 27 indicators was tested.

Instituting flexibility and adaptability to technological advancements, as well as cyber resilience, was found to enhance digital transformation. The sense of self-efficacy of the professionals who participated in the study led them to develop innovation readiness and thus embrace creativity and encourage co-creation while maintaining collaborative efforts with customers and stakeholders. This mediated several technological and human variables, such as the importance of managers' understanding of customer needs, preferences and pain points, which involves actively seeking and valuing customer feedback to inform decision-making.

When iterative prototyping, continuous learning, and OR are integrated into an organization’s culture, they create a robust foundation for a customer-centric mindset. This mindset becomes ingrained in how employees approach their work and make purposeful decisions.

The present study drew empirical insights into OR in the UAE’s energy sector from a resource-based theory perspective. By identifying potential vulnerabilities and implementing appropriate mitigation measures, organizations can reduce the likelihood and impact of disruptions, which can ultimately help them maintain customer satisfaction and loyalty.

The purpose of this paper is to analyse the readiness factors for Industry 4.0 deployment in small and medium-sized enterprises (SMEs) using complex proportionality assessment (COPRAS) methodology.

Industry 4.0 is vital for ensuring manufacturing competitiveness of SMEs. In order to facilitate Industry 4.0 adoption in SMEs, readiness factors need to be analysed. In this viewpoint, this article presents the analysis of readiness factors using multi-criteria decision-making (MCDM) tool COPRAS.

The priority of ranking of 15 readiness factors is obtained. The prioritized readiness factors would enable the smooth adoption of Industry 4.0 in SMEs.

The study has been done based on inputs from industry practitioners and hence the results have practical relevance.

The analysis of readiness factors for Industry 4.0 in SMEs using COPRAS is the original contribution of authors.

Industry 4.0 has offered significant potential for manufacturing firms to alter and rethink their business models, production processes, strategies and objectives. Manufacturing organizations have recently undergone substantial transformation due to Industry 4.0 technologies. Hence, to successfully deploy and embed Industry 4.0 technologies in their organizational operations and practices, businesses must assess their adoption readiness. For this purpose, a multi-dimensional analytical indicator methodology has been developed to measure Industry 4.0 maturity and preparedness.

A weighted average method was adopted to assess the Industry 4.0 readiness using a case study from a steel manufacturing organization.

The result revealed that the firm ranks between Industry 2.0 and Industry 3.0, with an overall score of 2.32. This means that the organization is yet to achieve Industry 4.0 mature and ready organization.

The multi-dimensional indicator framework proposed can be used by managers, policymakers, practitioners and researchers to assess the current status of organizations in terms of Industry 4.0 maturity and readiness as well as undertake a practical diagnosis and prognosis of systems and processes for its future adoption.

Although research on Industry 4.0 maturity models has grown exponentially in recent years, this study is the first to develop a multi-dimensional analytical indicator to measure Industry 4.0 maturity and readiness.