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Julie Smith, brand manager for dog food manufacturer Pedigree, has to determine how best to jump-start growth in the slumping business. The (A) case centers on the debate over which type of strategy to pursue, brand building versus in-store activity, while the (B) case focuses on the concept of cause marketing as a growth strategy.

The case examines the common challenge of building a very well-established business, and can be used to teach established business growth strategy, advertising, and cause marketing.

Supplements the (A) case.

Executives at biotechnology firm Genzyme are debating funding a clinical trial for a new version of a medical device called Synvisc. The trial is expensive and the odds of success are not high, but the upside is substantial. The case presents a common business question: invest or not? The case forces students to think about customer insights, wrestle with a number of complex issues, and evaluate the financials of the decision.

The case is ideal for teaching financial analysis and decision making. It can also be used to teach marketing, new product strategy, and healthcare industry management.

Through the application of Hirst’s “forms of knowledge” theory, it is shown that the Shakers’ nineteenth century management principles had many similarities to Deming’s tenets. For example, Shakers were committed to perfection in work, taking their time in pursuit of quality. Training was accomplished through sharing community expertise, apprenticing, and rotating jobs. Also, equality and cooperation were encouraged among the “brothers” and “sisters.” This example of management history research provides a baseline from which management concepts can be understood and potential mistakes avoided.

W. Edwards Deming was revered as a technical genius in the areas of mathematics, statistics, and statistical variation. Though largely known for his professional achievements, the core of Deming was his quality of character. He was raised by his parents under austere conditions in the heartland of the USA. The values ingrained in him by his parents included spiritual beliefs, a love of learning, devotion to family, commit‐ment to friends, and a strong work ethic. With an intense loyalty and love for his wife and children, he balanced his life so that family remained a priority. An accomplished writer of music, a grammarian, and a person with spiritual interests, Deming was much more than a public figure recognized as an icon of the “quality” movement.

The purpose of this paper is to address how adult development (AD) theories can contribute to quality improvement (QI).

A theoretical analysis and discussion on how personal development empirical findings can relate to QI and Deming’s four improvement knowledge domains.

AD research shows that professionals have qualitatively diverse ways of meaning-making and ways to approach possibilities in improvement efforts. Therefore, professionals with more complex meaning-making capacities are needed to create successful transformational changes and learning, with the recognition that system knowledge is a developmental capacity.

In QI and improvement science there is an assumption that professionals have the skills and competence needed for improvement efforts, but AD theories show that this is not always the case, which suggests a need for facilitating improvement initiatives, so that everyone can contribute based on their capacity.

This study illustrates that some competences in QI efforts are a developmental challenge to professionals, and should be considered in practice and research.

The purpose of this study is to employ the concepts of the general management of innovation to help explain the extraordinary inventiveness of the Shaker religious community.

Utilizing historical accounts of Shaker philosophy and practice, the paper examines Shaker innovativeness through the lens of the general management of innovation in order to develop a historical interpretation of innovation within the Shaker community.

It was demonstrated that Shaker society possessed a large number of the organizational characteristics, management practices, and values, which have subsequently been found to be positively related to innovative behaviors in modern institutions.

Future research should examine in even greater depth specific values, structure, and practices of Shaker communities as well as focusing on key concepts in other fields such as product, operations, or R&D management to yield additional insights into the management of innovation within organizations.

The paper discusses several managerial actions derived from an examination of Shaker practices related to the general management of innovation that are relevant for contemporary organizations.

This study uses the extant history of Shaker society to examine, illustrate, and help explain contemporary general management of innovation. This exposition should help inform organizations interested in improving their efforts at spurring successful innovation.

The purpose of this paper is to investigate self-competence—the ability to act responsibly on one's own—and likely nonlinear wage returns across different levels of self-competence as part of training curricula.

The authors identify the teaching of self-competence at the occupational level by applying machine-learning methods to the texts of occupational training curricula. Defining three levels of self-competence (high, medium, and low) and using individual labor market data, the authors examine nonlinearities in wage returns to different levels of self-competence.

The authors find nonlinear returns to teaching self-competence: a medium level of self-competence taught in an occupation has the largest wage returns compared to low or high levels. However, in occupations with a high cognitive requirement profile, a high level of self-competence generates positive wage returns.

This paper first adds to research on the importance of teaching noncognitive skills for economic outcomes, which recently—in addition to personality traits research—has primarily focused on social skills by introducing self-competence as another largely unexplored but important noncognitive skill. Second, the paper studies not only average but also nonlinear wage returns, showing that the right level of self-competence is crucial, i.e. neither teaching too little nor too much self-competence provides favorable returns because of trade-offs with other skills (e.g. technical or professional skills). Third, the paper also examines complementarities between cognitive skills and noncognitive skills, again pointing toward nonlinear returns, i.e. only in occupations with a high cognitive requirement profile, high levels of self-competence generate positive wage returns.

Explores whether the EFQM Excellence Model provides a suitable framework for quality management within the pharmacy department at Hope Hospital, Salford Royal Hospitals NHS Trust. Research involved a literature search of the work of authors in the field of quality, generically and in healthcare, the development of quality awards, and practical cases of implementation of the model in NHS Trusts. Common themes were identified from this search. Interviews with staff and customers showed high levels of customer awareness, customer satisfaction and generic training. This was compared with the data from the literature search and the researcher’s observations. The Excellence Model was seen to be a suitable framework for quality management provision, although there was little knowledge of it in the pharmacy department. A quality service was still being provided in spite of this, but the model could build further on this good work and provide a more structured approach.

The purpose of this paper is to analyse proposed cloud computing integration (CCI) and external integration (EI) effects on the relationship between the integration of supply chain and business performance of the organisation in the Indian context.

A two-stage, structural equation modelling (SEM) and artificial neural network (ANN) methodology are employed for the analysis, and for verifying the robustness of the developed model sensitivity analysis is performed.

The results of SEM revealed that out of 14 hypotheses, 12 hypotheses were supported. Furthermore output of SEM was used as input for the ANN model and the results highlighted that production flexibility is an essential factor for operational business performance (OBP) followed by customer integration, supplier integration, product quality, internal integration and on-time delivery (OD).

This study focussed on the emerging economies context and cannot be applied to all the countries, and there could be other derived variables from the real factors. This investigation is intended to guide various policy and decision makers of the case domain.

This study has introduced new factors such as CCI, EI and organisational business performance.