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An historical examination of early “Believers” in the quality management movement: the Shaker example

Kerry David Carson (Paula Phillips Carson, Patricia A. Lanierand Kerry David Carson are all based at the University of Southwestern Louisiana, Lafayette, USA.)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 February 2000

Abstract

Through the application of Hirst’s “forms of knowledge” theory, it is shown that the Shakers’ nineteenth century management principles had many similarities to Deming’s tenets. For example, Shakers were committed to perfection in work, taking their time in pursuit of quality. Training was accomplished through sharing community expertise, apprenticing, and rotating jobs. Also, equality and cooperation were encouraged among the “brothers” and “sisters.” This example of management history research provides a baseline from which management concepts can be understood and potential mistakes avoided.

Keywords

Citation

Phillips Carson, P., Lanier, P.A. and Carson, K.D. (2000), "An historical examination of early “Believers” in the quality management movement: the Shaker example", The TQM Magazine, Vol. 12 No. 1, pp. 37-52. https://doi.org/10.1108/09544780010308029

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited