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This chapter is based on a study of 60 migrant women in Washington State, USA, and their communication with their families in and across borders through information and communication technologies (ICTs). Four themes were identified in the research concerning the uneasy ways family members used the ICTs to: (1) predicate migration decision-making through word-of-mouth and social media; (2) facilitate the movement of members across borders through stepwise migration; (3) affect the transition to a transnational family through establishing a sense of co-presence; and (4) mediate care through communication chains. The significance of the study demonstrates the need for relational thinking about transnational family communication and the mobilities of families. Transnational family members develop sophisticated ways of communicating through ICTs, albeit with difficulty, and which are embedded in interdependent systems of migration and mobilities.

This study investigated how college students’ pace of life and perceptions of communication technologies shape the choices they make when engaging in mediated communication with their parents.

We conducted 21 interviews to explore how students’ understandings of various communication technologies, the rules and patterns of technology use in their families, and the circumstances surrounding their use of technologies while at college influence the number and type of media they use to communicate with their parents.

We found that perceived busyness and generational differences played a large role in limiting technologies used, with environmental factors, the purpose of communication, and complexity of message also contributing to technology choices.

This study extends media multiplexity theory by investigating media choice and relational tie strength in an intergenerational context.

This paper aims to explore the perspectives of registered nurses towards communication with family members of older people with a tracheostomy.

A qualitative design was used. Ten participants were recruited through purposive sampling. Face-to-face, semi-structured interviews were used in collecting data. Data were analysed by thematic analysis.

The four themes identified were as follows: communication by considering time difference; considering factors related to effective communication, either family member–related factors or registered nurse–related factors; strategies of communicating to support family members, such as giving an opportunity to ask for accurate information, communicating to build self-confidence and communicating through cases; and using the art of communication by speaking slowly and clearly, using colloquialisms, being steady and calm, as well as using positive language.

Having strategies and using the art of communication are important to help family members in obtaining accurate information and in building self-confidence in the care of older people.

The paper indicates that registered nurses consider factors related to communication, and they gave more information to family members using effective strategies and the art of communication. Therefore, effective communication training to nursing teams should be performed to promote adherence to treatment and family members’ satisfaction.

The purpose of this paper is to examine how family member employees’ communicative experiences within their families affect their perceptions of the workplace. The influence of family business employees’ perceptions of family communication patterns on family satisfaction, family involvement, and work involvement within their family businesses were explored.

A total of 138 family business employees, representing 81 family businesses, were surveyed. The questionnaire contained measures of family communication patterns, family involvement, work involvement, family satisfaction, as well as several demographic questions. Path modeling was used to analyze two proposed models of family involvement and work involvement.

Conversation orientation was related to perceptions of family satisfaction and perceptions of family satisfaction were related to perceptions of family involvement. While both proposed models were consistent with the data, no significant relationships were found between conformity orientation and perceptions of family satisfaction and between perceptions of family satisfaction and work involvement.

While not only exploring family business employees’ experiences through a unique communicative lens, this study also provides several practical implications for family business owners and managers.

This perspective article highlights the importance of future research that explores how intra-family communication in family businesses was affected during challenging times such as the COVID-19 pandemic.

The paper is based on a literature review of current perspectives on the role of informal communication in family businesses. The author offers some research insight into contributing to redirect the study of informal intra-family communication in family businesses.

The COVID-19 pandemic and its consequential effects have presented a series of challenges that possess the capacity to affect communication in any business. Nevertheless, these challenges in informal communication within family members hold a particular relevance for family businesses and require a reassessment of the fundamental assumptions that serve as the basis for research in challenging times.

This paper synthesizes the existing research on informal communication in the family business context and proposes some key research opportunities.

One of the key characteristics that distinguishes the family business from other firms is the importance of accruing and maintaining socioemotional wealth (SEW). Using an experimental design, this exploratory study investigates the communication practices of family business leaders responding to employees responsible for a business disruption. The purpose of this paper is to determine whether managers take action to protect SEW while responding to a crisis.

Three employees of a family firm participated in the experiment. A family member employee and a non-family employee were instructed to write a message informing a family member leader of a business disruption they created (infecting a computer with malware). The family member leader then received these messages and wrote a response to each employee. These responses were then content analyzed to determine whether messages expressed SEW importance and to see if SEW content differed based on the recipient’s familial status.

Content analysis of messages intended for family members and non-family employees indicated that messages intended for family members contain significantly different content associated with dimensions of Socioemotional Wealth Importance scale, particularly in terms of reinforcing family dominance, sustaining family continuity, and maintaining family enrichment.

This study is the first to examine crisis communication within the family firm and whether SEW endowment occurs via internal communication within the family firm. By utilizing an experiment, this study extends the SEW literature further by adding to the diversity of techniques utilized to study this topic.

The purpose of this paper is to examine how family communication patterns and lifestyles are linked to purchases of sports shoes and casual clothing for young adults.

The survey was conducted in 2005, and total valid samples were 576. Differences in purchasing decisions among various segments of young adults are analysed for two product categories: sports shoes and casual clothing.

This study segments the respondents into two clusters, pragmatic and fashion‐cognisant. The family communication patterns for respondents in the pragmatic cluster are more likely to be low concept‐oriented, Protective and Laissez‐faire. The respondents in the pragmatic cluster purchase sports shoes and casual clothing less frequently, and pay less attention to marketing‐related information. The fashion‐cognisant respondents pay special attention to the marketing‐related information and brands can be influential in decisions. These fashion‐cognisant young adults are considered to be opinion leaders, and purchase sports shoes and casual clothing more frequently with higher budgets. The family communication patterns of respondents in this cluster are high concept‐oriented: Pluralistic and Consensual.

Strategic marketing designed to attract pragmatic young adults can follow two directions: atmosphere in stores and discounts. For young adults who are fashion‐cognisant, directions of strategic marketing are to strengthen the brand image and utilise advertising to disseminate information.

This study provides new insights into the area that has not been studied exclusively, the linkages of family communication patterns and lifestyles to purchases of sports shoes and casual clothing.

The purpose of this paper is to explore how intergenerational communication between predecessors and successors impacts on the entrepreneurial family and the family business, and aims at developing a typology of communication patterns in family business succession.

Based on grounded theory methodology, ten in-depth narrative family interviews with predecessors and successors were conducted, transcribed and analyzed. The qualitative data analysis followed a hermeneutic approach focusing on in situ language phenomena such as positioning, syntax, semantics and interaction patterns.

The reconstruction of the interviewees’ subjective realities resulted in a theoretical concept with four communication types, varying between continuity and change, and between relatedness and autonomy. Given the fact that succession is not a single event but a long-lasting process, the typology can be transferred into a dynamic model for succession comprising three consecutive stages: intergenerational transmission, independent acquisition and finally interdependent development of the family firm heritage.

First, the results are based upon a small sample size (n=10) that should not be generalized to the population of family businesses at large. Hence, to complete the overall picture, a broader survey among family-run firms by means of an extended qualitative or even a quantitative survey would be most valuable to generate more objective data. Another shortcoming is that the authors only investigated intra-family succession and challenges. No attention was paid to the various opportunities of external succession of family businesses, such as management buyout, management buy in, external management or liquidation.

Understanding the sociological and psychological aspects of communication helps family firms to identify characteristics in communication during their succession process. First, the knowledge that various communication types are highly dependent upon the personal interactions among the parties involved, might be an asset for family firms which are handing over their company in the future. Second, knowledge on different communication types might raise awareness for and prevent from conflicts and emotional relationships during the firm succession and thus function as a strategic advantage.

Following a sustainable and responsible strategy, family firms can be regarded as the pillars of our economy. Yet, they can be compared to an endangered species often not surviving the transfer from one generation to the next. Succession seems to be a delicate stage in a company’s lifecycle, the failure of which threatens thousands of jobs every year. When it comes to the survival rate of family firms, the increase of communicative and reflexive competence as it is addressed by this paper, is one of the key factors helping the family to deal with conflicts and thus strengthen their self-efficacy.

The dynamic succession model presented in this paper gives experts a comprehensive insight into the inner logic of entrepreneurial families reconstructed by their communicative patterns. Understanding the different dimensions of succession lays the foundation for consulting and supporting family members in transition processes helping them to cope with intergenerational ambivalences and find solutions that are both beneficial for the individuals as well as for the business.

Discusses a research project which focuses on how decisions are made, rather than on who makes them, and in particular on the communication involved when all members of a family participate in buying a product; the family is the most important consumer buying unit in society. Outlines how respondents were recruited in northeast Scotland, with children between 13 and 15 targeted; the research consisted of a questionnaire, interviews, and a decision‐mapping tool in the form of posters. Distinguishes formal and informal communication modes, the former tending to prevail if the decision was urgent; two‐way communication or one‐way, ie parent to child; and communications pairs and subgroups, including parent communication, child communication, and parent and child communication. Concludes that the research families adopted varying degrees of formality and communication directions, and that parents and children often worked together rather than in opposition to each other, with the child focusing on the parent who was most interested in the product.