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This study aims to analyze the structures, forms and functions of informal communication in telecommuting settings. Previous research on telecommuting has not considered the influence of telecommuting settings on informal communication, and research on informal communication has mainly focused on face-to-face communication while working in a physical office. This article aims to bring these two research strands together by analyzing the informal communication behavior of employees working from home.

The authors conducted qualitative interviews with 21 employees who were working from home. The participants were recruited using quota sampling and the data were analyzed following the procedure for examining qualitative data proposed by Mayring (2014).

The findings reveal similarities as well as differences between those working in an office and those working from home in terms of informal communication with co-workers: Informal communication fulfills similar functions in both cases, but remote work leads to less informal communication and hinders incidental exposure to other employees. Informal talks need to be planned in advance or strategically initiated. The authors identified five informal communication scenarios in telecommuting settings that partly, but not fully, overlap with scenarios in regular office settings.

The present study is one of the first to examine informal communication in telecommuting settings. Previous studies have either excluded the aspect of informal communication or the situation for employees working in telecommuting settings. The results provide new insights into informal communication behavior in remote work.

Previous research assumes that informal communication may be highly relevant for organizations, but little is known about its actual relevance for employees or its functions and effects. The article aims to examine functions, types and effects of informal communication in organizations.

Research on internal communication usually focuses on formal strategic communication with or among employees. Informal communication between employees in organizations has received far less attention, although a great deal of communication in organizations is informal. Therefore, the present study analyses informal communication in organizations. The authors conducted a quantitative online survey of employees working for different organizations in Germany.

The authors show that five types of employee can be differentiated regarding their informal communication behavior: the chatterer, the focuser, the strategist, the small-talker and the networker. Moreover, the study demonstrates that informal communication significantly increases employees' perceptions of being informed, as well as their affective commitment, both of which increase job satisfaction. Finally, results show that informal communication does not decrease employees' productivity, but instead helps them to carry out their jobs more effectively.

Although previous studies indicate that a large part of the communication among employees within an organization is informal, research has rarely dealt with this phenomenon, instead focusing especially on formal communication. This is one of the first papers that focuses on informal communication among employees using quantitative survey data.

Although current strategic communication research is particularly interested in deviations from normative ideals, there is a surprising lack of interest in the structures that lead to such deviations from formal specifications. To this end, this paper explores the classic, but of late largely forgotten concept of informality. The aim is to develop a theoretical framework and a systematization that can be used to answer central questions in strategic communication research. The focus is on three research questions: How can formal and informal structures of strategic organizational communication be systematized? How are formal and informal organizational structures thematized in strategic organizational communication? What is the relationship between (in)formal structures of strategic organizational communication and the thematization of (in)formal organizational structures?

The conceptual contribution is based on systems theoretical organization theory, which understands formal structures as decided decision premises and informal structures as undecided decision premises.

The understanding of informal expectation structures presented here has enormous potential for describing and researching central issues in strategic communication research in a far more significant way, both theoretically and empirically. For example, decoupling can be described in a much more differentiated way than is possible using the neo-institutionalist perspective.

The systematizing framework for researching informal structures enables a deeper understanding of informal structures and thus a better handling of them in practice. In addition, the framework provides a basis for future empirical studies.

Informal phenomena and structures seem to be the elephant in the room in many discourses in strategic communication research. With the theoretical perspective and systematization presented here, these phenomena can finally be explored in a differentiated and meaningful way.

This paper aims to use the technology acceptance model 2 (TAM2) to investigate the perceived ease of use, perceived benefits, barriers to use and acceptance of Arab scholars of informal communication tools in research writing.

This study adopted a quantitative approach using a questionnaire distributed among Arab scholars in Jordan, Egypt and Oman. The questionnaire based on the TAM2 model aimed to measure the acceptance of the sample of informal scholarly communication tools.

The study’s findings confirmed that the sample is considering informal scholarly communication tools are useful for their research. Informal scholarly communication tools increase the papers’ visibility, leading to a higher number of citations, building scholars’ reputation, creating new collaboration opportunities and maintaining the established collaboration.

The study’s findings can only be generalized on Arab scholars. The sample size could be one of the limitations, and the sample’s distribution was limited to three Arab universities in Jordan, Oman and Egypt. The authors recommend that future researchers use TAM2 model as a framework for studying the adoption of informal scholarly communication tools in different cultural contexts to achieve a better understanding of factors influencing the adoption of such tools.

A practical implication of this research is in drawing the attention of higher education institutions for the potentials of these scholarly communication tools in increasing the availability of publications of their scholars and increasing the citation of these publications, which would help in increasing the ranking of scholars, and the rank of these institutions which opens new opportunities of international research collaboration.

The outcomes of this research have several implications for the successful adoption of the TAM2 model. This study brings new knowledge to the literature related to informal scholarly communication adoption by the application of TAM2 constructs to determine the adoption behavior; the findings offered evidence of the TAM2 success in predicting adoption of such tools.

To the best of the authors’ knowledge, adopting TAM2 in this research will add to knowledge by being one of the first studies to adopt TAM2 to measure acceptance of informal scholarly communication tools.

This study aims to accomplish three objectives: first, to investigate the role and impact of information and communication technologies on the practice of science in the UK; second, to examine and characterise changes in scholarly communication activities such as information seeking, publishing and collaboration; and third, to investigate the validity of the current scholarly communication models and to determine whether there is a need for a new model.

The study deployed a naturalistic inquiry approach using semi-structured interviews as a qualitative research tool. A theoretical sample of 40 researchers in four universities were interviewed to gather data regarding informal scholarly communication practices, factors that affect the researchers’ decisions and changes in the scholarly communication system.

The results of the interviews suggest that there are three types of scholars who engage in scholarly communication activities. First, the “orthodox scholar”, who only uses formal and traditional scholarly communication approaches. Second, the “moderate scholar”, who prioritises formal communication approaches but, at the same time, is trying to get benefits from informal channels. Finally, the “heterodox scholar”, who uses all channels available in scholarly communication. The study also proposes a model of scholarly communication that reflects the current changes in scholarly research.

The paper describes the changes in informal scholarly communication practices in four universities in the UK. However, because the study used a naturalistic inquiry approach, the results cannot be generalised to a different population.

There is limited literature investigating the changes in informal scholarly communication practices. The value of the current study lies in being the first study in this area that uses a naturalistic inquiry approach to investigate the changes in informal scholarly communication practices, and to develop a new model of scholarly communication.

The purpose of this paper is to report the findings of a study to investigate the changes in scholarly communication practices among a group of scholars in the UK and build upon the results that were published in a previous paper.

The study deployed a naturalistic inquiry approach using semi-structured interviews as a qualitative research tool. A sample of 40 participants from four UK universities was interviewed to explore the changes in informal scholarly communication behaviour.

The analysis of the interviews revealed that there are three ideal types of behaviour: the “orthodox” uses formal and traditional scholarly communication approaches; the “moderate” prioritises formal communication approaches, but at the same time is trying to get benefits from informal channels; and, the “Heterodox” uses all channels available in the scholarly communication.

The value of the current study lies in using a naturalistic inquiry approach to investigate the changes in scholarly communication practices, and to explore the different scholarly communication styles. In the context of this study, the use of a naturalistic approach and grounded theory principles in connection with coding provided a stance that allows for the gathering of rich information to enable understanding and explanation of scholarly communication activities in addition to uncovering themes that related to scholarly behaviour.

Although informal communication at work has been shown to serve important functions of sociality, little is known about the messages that comprise routine, everyday interaction. The purpose of this paper is to examine two different informal interactions between 100 remote employees and their central office peers to determine the kinds of messages used in informal interaction using thematic analysis.

Teleworkers recalled informal interactions with central office peers; interactions were coded using constructivist methodology, then collapsed into dominant themes using a constant comparison approach. Patterns in responses were then related to a literature‐based (constructivist) analysis of how informal communication functions.

Five key themes were identified: personal disclosure, sociality, support giving and getting, commiserating/complaining, and business updates and exchanges. These informal workplace interactions also reflected underlying dimensions of perceived organizational membership: need fulfillment, mattering, and belonging, and suggest ways the framework could be strengthened.

Themes from reported interactions provide message‐level evidence that informal communication serves both instrumental and constitutive functions. Including interactions reported by co‐located employees would have allowed for a comparison.

Results have important implications for how informal communication functions between peers. Managers can use the results to facilitate communication opportunities for remote and co‐located employees.

Message‐level analysis of informal communication between peers has not been considered as important as hierarchical communication within businesses and organizations. Reported interactions illuminate how informal communication functions, and suggest a link between informal interaction and important individual‐ and organizational‐level outcomes, adding to existing knowledge about the understudied population of permanent, high‐intensity teleworkers.

Job stressors have a considerable influence on workplace safety behaviors. However, the findings from previous studies regarding the effect of different types of job stressors have been contradictory. This is attributable to, among other factors, the effectiveness of job stressors varying with occupations and contexts. This study examines the effects of challenge and hindrance stressors on construction workers' informal safety communication at different levels of coworker relationships.

A three-dimensional framework of informal safety communication is adopted, including self-needed, citizenship and participatory safety communication. Stepwise regression analysis is then performed using questionnaire survey data collected from 293 construction workers in the Chinese construction industry.

The results demonstrate that both challenge and hindrance stressors are negatively associated with self-needed and citizenship safety communication, whereas their relationships with participatory safety communication are not significant. Meanwhile, the mitigation effects of the coworker relationship (represented by trustworthiness and accessibility) on the above negative impacts vary with the communication forms. Higher trustworthiness and accessibility enable workers faced with challenge stressors to actively manage these challenges and engage in self-needed safety communication. Similarly, trustworthiness promotes workers' involvement in self-needed and citizenship safety communication in the face of hindrance stressors, but accessibility is only effective in facilitating self-needed safety communication.

By introducing the job demands-resources theory and distinguishing informal safety communication into three categories, this study explains the negative effects of challenge and hindrance job stressors in complex and variable construction contexts and provides additional clues to the current inconsistent findings regarding this framework. The diverse roles of challenge and hindrance job stressors also present strong evidence for the need to differentiate between the types of informal safe communication.

The purpose of this paper is to investigate scholars’ attitudes toward informal publishing and dissemination to provide a view of the challenges and advantages of using such channels. Although considerable research has been carried out in relation to peer-reviewed scholarly publishing, relatively few studies have investigated the adoption of informal scholarly communication platforms in the scholarly publishing process.

The paper deployed a grounded theory approach using semi-structured interviews as a qualitative research tool. A theoretical sample of 40 researchers in 4 universities were interviewed to gather data regarding informal publishing, platforms, factors that affect the researchers’ decision and the use of informal channels in dissemination.

Results of the interviews suggest that there is an increasing trend among researchers toward informal publishing and dissemination throughout the scholarly communication cycle. The paper shows that there are three types of scholars who are involved in the scholarly communication process: conventional, modern and liberal scholars. Each of these scholars carries different beliefs regarding the scholarly communication process.

This paper was conducted on a relatively small sample of academic researchers, and therefore, the results cannot be easily generalized into a wider community of scholars.

The paper provides insight into informal scholarly publishing practices using a grounded theory approach. This approach helped to capture the changes in both scholarly publishing practices and the adoption of informal techniques among the scholarly community.

The purpose of this article is to examine the communicative factors that facilitate or hamper the development of an inclusive work environment with an emphasis on the communication about equality, diversity, and inclusion (EDI), while taking diversity characteristics of employees into account.

In total, 84 persons employed in Austria and Germany, who feature various observable and non-observable diversity characteristics, were interviewed following a problem-centered approach.

The results indicate that employees with (observable) diversity characteristics, who tend to feel less included, observe more excluding and marginalizing communication and practices in their organizations. Moreover, formal interpersonal communication appears to be more important to develop a highly inclusive workplace than informal interpersonal communication and other forms of communication about EDI.

The sample was rather imbalanced and comprised only employees in Austria and Germany, which limits the study's explanatory power. However, the findings stress the significance of formal interpersonal communication as the cornerstone of an inclusive workplace, which should be followed up in future research.

In terms of the development of an inclusive work environment the findings suggest that strategic (i.e. formal) organizational communication about EDI issues is key to increase the perception of inclusion.

This paper contributes to the literature by demonstrating the importance of interpersonal communication as a key factor that facilitates, but also hampers an inclusive work environment.