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This study investigates electronic customer service, e‐service, by Australian organisations, replicating and building on Heuchan et al.’s study of relationships among organisational characteristics and e‐service. Compared to one year earlier, the study found more organisations with Web sites, shorter response times to customer e‐mails and higher response quality to customer e‐mails. Response rate and response quality, however, was virtually the same – poor. Australian organisations have e‐service tools such as Web sites and e‐mail, yet they face an assimilation gap delivering e‐service. Organisational diffusion of innovations provides a theoretical base for these results and future research. The paper gives manager insights into existing e‐service and ways to improve e‐service in their organisation.

The purpose of this paper is to evaluate whether an example of Seclusion Room Contactless Monitoring Technology (VitalGuard^TM) is able to accurately detect the presence of life in a ward seclusion room ensuring patient wellbeing, without interference from background “living noise” (e.g. voices) or “electronic noise” (e.g. other systems).

The authors assessed the system’s ability to monitor movement caused by human respiration through its ability to discriminate false positives (i.e. presence of an inanimate object ± movement or noise, in the absence of a person in the seclusion room) and false negatives (i.e. failure to detect a human presence) in a ward setting.

The system displayed 100 per cent validity in terms of determining false positives (six conditions, each n=5) and the system did not alarm under either of the two false negative conditions tested (each n=5).

These findings demonstrate that this example of technology is able to monitor movement caused by human respiration and can accurately and reliably detect the presence of life in seclusion rooms, in the ward setting, without interference from background noise (living and electronic). This was a small evaluation study and further research on its effectiveness in practice would be beneficial in both the intellectual disability forensic setting and other settings of segregation and isolation.

This study suggests that the use of technology in a seclusion room setting can be used as a reliable tool to enhance patient observations and assist in the delivery of care in a safe and unobtrusive manner.

During the 12 years that I have specialized as a trainer in presentation skills, I have witnessed the erosion of the most powerful presentation tools i.e. presence and passion. PowerPoint has become the dullard's crutch, giving some the illusion that they are adequate presenters.

The article illustrates that PowerPoint is most often used inappropriately. This is an observation based on the author's experience of thousands of presentations made by individuals from a wide range of organizations in the public and private sectors. The paper suggests the best ways to use PowerPoint and suggests alternatives. It also indicates the most important considerations a presenter should have when designing a presentation.

From my experience and observations it is clear that speakers who seek to enthuse and entertain are those who gain the best results. Regrettably, continual use of PowerPoint rarely has this impact.

Speakers need to relegate PowerPoint to a subordinate role when planning their presentations. They may find it a useful tool for illustrations and to reinforce a bold fact or statistic, but the author's advice is to avoid bullet points and consider more inventive ways to make key points, e.g. props, stories, demonstrations and, especially, audience involvement.

The article is invaluable to all who are required to communicate via presentations. It is a wake‐up call to ask them to consider their reliance on PowerPoint and alternatives that may help them to be more effective. The article confronts the commonly held belief by the majority of employees and teachers, that PowerPoint is a sine qua non during the delivery of information to groups.

This paper aims to discuss the importance, power, and significance of relationships and presence in non-directive group encounters for displaced children.

First, the importance of relationship in not only defining but also transforming “who we are” has been discussed. Then, the conditions that can be growth-promoting were explored.

Especially, a crucial element of growth-promoting group, i.e. presence, is discussed. The paper is concluded by discussing how these general techniques could be applied in the classroom.

Among the 7.6 million newly displaced people around the world in 2012, 46% of them are aged less than 18 years. This paper proves its importance for professionals working in academia or social work for developing a methodology to engage displaced youth in growth-promoting ways.

This study aims to examine consumers’ responses to two types of loyalty programs: coalition and single-firm programs. This study explains the mechanism underlying the link between this program structure and consumers’ program evaluation by incorporating the type of firm offering the program (i.e. a more hedonic or a more utilitarian disposition), the type of rewards (i.e. presence/absence of experiential rewards) and consumers’ reactance.

Two online experiments were employed to test the proposed framework.

Consumers commonly preferred a coalition program to a single-firm program. This preference for the coalition program was strengthened when a utilitarian-dominant firm offered the program. Additionally, consumers evaluated the program lower when a utilitarian-dominant firm provided experiential rewards. Furthermore, situational reactance toward the program mediated the effect of the program structure on the program evaluation.

This study’s findings suggest that firms should consider whether the value consumers predominantly perceive from the firms is utilitarian or hedonic when launching coalition programs. Consumers may not be pleased by the coalition programs offered by hedonic-dominant firms as much as those provided by utilitarian-dominant firms. Moreover, this study’s results help design reward options. Consumers may not well evaluate the inclusion of experiential rewards when offered by utilitarian-dominant firms. For utilitarian-dominant firms, rewards requiring less time and effort may be more suitable.

This research significantly contributes to the literature on loyalty programs. This study showed that consumers viewed single-firm and coalition programs differently and elucidated the mechanism behind the response.

The present article aims to test the fairness of reported numbers by the management and examine the magnitude of earnings management in Indian corporate enterprises by testing the Beneish profit model. This paper contributes by further verifying the results of the Beneish model by applying the concept of “quality of earnings and revenue” to the sample units. Quality of reported numbers by the management has always been a concern for a common shareholder on account of the underlying proposition of earnings management. There are numerous models available to test the quality of these numbers, i.e. presence of earnings management. Most of these models are accrual based which have been subject to significant criticism due to estimate-based approach. The Beneish profit model, which combines accruals and financial ratios and/or indexes, is one such alternative to the accruals approach.

A “case-based” research approach has been followed here for analyzing Indian corporate enterprises on select basis. The Beneish profit model, developed specifically for testing earnings quality and detecting earnings management, has been used in the present study. The data analysis has been well supported by “quality measurement tools”.

An examination of the units shows the need for improvement in the quality of earnings in the sample units, and there is a presence of earnings management in them.

The present study could be confined to only top 12 profit-making corporate enterprises in the private sector in India, leaving all other enterprises due to data non-availability. Of 25 enterprises, there were public sector undertakings too which had to be excluded.

The present study was confined to only 12 profit-making corporate enterprises in the private sector due to sampling requirements; the scope of the units can be extended to other units in diverse sectors with different size and scale of operations. It would further verify the present discussion and also provide future enlightenment on the issue of earnings management.

It is an original article which explores creative accounting practices for better shareholders’ interest.

Women entrepreneurs are having increasingly profound impacts on the global economic landscape, although little is known about what supports or restricts women’s entrepreneurial attempts. The purpose of this paper is to explore the perceptual (i.e. presence of role models and fear of failure) and cognitive (i.e. opportunity recognition and entrepreneurial knowledge) mechanisms that influence a women’s choice of an entrepreneurial career.

A transnational sample of 9,716 women participating in global entrepreneurship monitor (GEM) survey was examined using logistical regression analysis.

The results indicate that role models, opportunity discovery and entrepreneurial knowledge have a significant and positive influence on female respondents’ entrepreneurial intentions. Interestingly, fear of failure is not related to their entrepreneurial intention, which challenges the prevailing assumption that the worries about new venture outcomes are the primary suppressor of women’s entrepreneurship.

This study sheds new light on the intention of becoming women entrepreneurs, which has multiple implications for originality/value. This study sheds new light on the intention of becoming women entrepreneurs, which has many implications for policymakers. Moreover, theoretical contributions and directions for future research are discussed.

This paper aims to investigate whether a powerful chief executive officer (CEO) impacts corporate risk taking in the distinctive institutional and market setting of China? Second, in case such relationship exists, the paper further aims to investigate whether the presence of large shareholders affects it, and finally, whether this effect of large shareholders varies in state-owned enterprises (SOEs) and non-state-owned enterprises (NSOEs).

The authors have used a sample of 1,502 Chinese firms listed on Shanghai and Shenzhen stock exchanges. Sample period is 2008-2013. Besides conventional fixed-effect regression, dynamic panel data estimation (generalized method of moments) is applied to address the potential endogeneity.

The results show that CEO power is negatively related with corporate risk taking in two risk proxies, i.e. total risk and idiosyncratic risk. Second, the presence of large shareholders significantly affects this relationship, but does not change the primary negative relationship between CEO power and corporate risk taking. Finally, the results show that the relationship between CEO power and corporate risk taking is different in SOEs and NSOEs. The findings of this paper contend the organizational and behavioral theory viewpoint that individual decisions are more extreme.

This study provides useful implication for policymakers and suggests that while evaluating CEO’s performance, institutional and market settings should be considered.

This study provides new insights on the impact of CEO power on corporate risk taking under the two distinctive features in a developing country, i.e. presence of large shareholders and state-owned enterprises.

The purpose of this research is to study the physical and mechanical properties beside the durability of concrete as well as corrosion resistance of reinforced concrete by replacing Ordinary Portland cement (OPC) with different ratios of silica fume and meta-kaolin and applying two paint formulations to enhance corrosion resistance and mechanical properties. In this work, modified concrete mixes containing pozzolanic materials of industrial wastes such as silica fume (SF) with ratios ranging between (0, 10 and 15%) and calcined raw material such as meta-kaolin (MK) with ratios (0, 3, 5 and 10%), were introduced using water binder ratio (w/b) 0.45 to study their effect on the physico-mechanical properties and durability of concrete as well as corrosion protection performance of reinforced concrete. Two paint formulations containing the same ingredients except that one of them is free from talc (G1) and the other contains talc (G2) were applied on the rebars embedded in these modified mixes. Talc is known to offer high pH to the surrounding media.

Modified concrete mixes containing the coated reinforced concrete steel with the different paint formulations in presence and absence of talc were tested, and the corrosion behavior was studied using electrochemical impedance spectroscopy (EIS) in 3.5% NaCl, and the concrete mixes were also tested through their compressive strength, chloride permeability, scanning electron microscope/energy dispersive X-ray analysis and bond strength.

The results revealed that the hardened reinforced concrete mix containing 10% SF with 5% MK with embedded rebars coated with G2 (paint containing talc) was the best concrete system which offers concrete sustainability besides high corrosion protection performance, i.e. presence of talc in the paints combined with the effect of cement blended with SF and MK showed positive effect on the reinforced concrete properties that leads to more durability and workability.

The integrity of using two efficient methods of corrosion protection beside the effect of the different replacements in concrete mixes containing coated reinforced concrete steel with paint formulations free from talc (G1) and others containing talc (G2), which lead to fatal changes in the pH of the surrounding media (i.e. concrete which has high alkaline pH) to achieve good concrete properties aside with convenient paint formulations together.

Since its launch in 2005, YouTube has provided a unique platform for users worldwide to share and engage with content, leading to a rise in user-generated content (UGC), especially among youth. One of the most prevalent, yet under-explored, subgenres of UGC is the user-generated music video, where users integrate music and images with an element of performance or narrative; the current research deploys longitudinal analysis to describe the trends in youth-created music videos and how these trends have evolved in the early years of YouTube. Using a sample of 100 youth-created user-generated music videos uploaded to YouTube in 2007 and 2013, the authors investigate trends in production strategies, narrative content, and demographics. Compared to videos posted in 2007, youth-created music videos posted in 2013 featured more complicated editing techniques, less linear narratives, younger actors, more women, and were more likely to celebrate the self, mimicking the recent emergence of “selfie culture.” These findings are discussed with respect to YouTube’s role in reducing barriers to entry and providing a virtual space for youth-oriented content communities that thrive on engagement and social networking as strategies of identity development.