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Using a video revealing unhygienic practices in Chinese five-star hotels as the case study, this study aims to understand the impact of service failure online exposure on hotel revenue performance in terms of seriousness, magnitude and duration, as well as to identify the hotel-characteristics and hotel-responsiveness factors that influence revenue recovery.

This study uses the actual Revenue per Available Room data of ten hotels involved in the incident and five different market segments during 2016–2019. Event study method is used to investigate the effect of online exposure on hotel revenue performance.

This study confirms the significant negative effect of online exposure and that hotels take nearly nine months to fully recover. The results indicate that hotel size, hotel age and response strategy play an important role in reducing negative impacts. Moreover, this study reveals the dynamic spillover effects of online exposure on different hotel market segments. These effects change from a competitive to a contagious effect with a decrease in class ratings.

Low-class hotel managers should take effective actions to avoid possible negative spillovers from others’ service failure incidents. Hotel managers could consider the synergy of different strategies rather than a single response strategy to minimize losses.

This study theoretically broadens knowledge about the negative impact of online exposure on Chinese hotel revenue. Additionally, the findings examine the dynamic spillover effects on hotels in different segments. Furthermore, they extend the existing findings on the negative impact of online public opinion crises.

本研究以一段揭示中国五星级酒店不卫生行为的视频为案例, 旨在了解网上曝光的服务失败事件在严重程度、规模和持续时间方面对酒店收入绩效的影响, 并确定影响收入恢复的酒店特征和酒店回应因素。

本研究使用了2016–2019年期间10家涉及酒店和5个不同的细分市场的实际每间可用房收入（RevPARs）数据。采用事件研究法（ESM）来研究网上曝光对酒店收入绩效的影响。

本研究证实了网上曝光的显著负面效应, 酒店需要近9个月的时间才能完全恢复。结果表明, 酒店规模、酒店年龄和回应策略在减少负面影响方面发挥了重要作用。此外, 本研究还揭示了在线曝光对不同酒店细分市场的动态溢出效应。这些效应随着酒店星级的下降而从竞争效应变为传染效应。

低星级酒店管理者应采取有效行动, 避免其他酒店的服务失败事件可能带来的负面溢出效应。酒店管理者可以考虑不同策略的协同作用, 而不是单一的回应策略来减少损失。

本研究从理论上拓宽了关于网上曝光对中国酒店收入绩效的负面影响的知识。与此同时, 本研究的结果考察了不同细分市场的酒店的动态溢出效应。此外, 还扩展了现有的关于网络舆情危机的负面影响的研究结果。

Este estudio utiliza los datos reales de ingresos por habitación disponible (RevPAR) de 10 hoteles implicados en el incidente y cinco segmentos de mercado diferentes durante 2016-2019. Se utiliza el método de estudio de sucesos (ESM) para investigar el efecto de la exposición en línea en el rendimiento de los ingresos de los hoteles.

Utilizando como caso de estudio un vídeo que revela prácticas antihigiénicas en hoteles chinos de cinco estrellas, este estudio pretende comprender el impacto de la exposición online de fallos en el servicio sobre el rendimiento de los ingresos hoteleros en términos de gravedad, magnitud y duración, así como identificar las características y los factores de respuesta del hotel que influyen en la recuperación de los ingresos.

Este estudio confirma el importante efecto negativo de la exposición online, tardando los hoteles casi nueve meses en recuperarse totalmente. Los resultados indican que el tamaño del hotel, su antigüedad y la estrategia de respuesta desempeñan un papel importante en la reducción del impacto negativo. Además, este estudio revela los efectos indirectos dinámicos de la exposición online en diferentes segmentos del mercado hotelero. Estos efectos cambian de un efecto competitivo a un efecto contagioso con una disminución de las calificaciones de la categoría o clase hotelera.

Los revenue managers de los hoteles de categoría baja deberían tomar medidas eficaces para evitar posibles repercusiones negativas de los fallos en el servicio de otros hoteles. Los directores de hotel podrían considerar la sinergia de diferentes estrategias en lugar de una única estrategia de respuesta para minimizar las pérdidas.

Este estudio amplía teóricamente los conocimientos sobre el impacto negativo de la exposición online en los ingresos de los hoteles chinos. Además, los resultados examinan los efectos indirectos dinámicos en hoteles de diferentes segmentos. Además, amplían los resultados existentes sobre el impacto negativo de las crisis de opinión pública online.

As coaching assumes an increasingly critical role in satisfying employees' demands for growth, the function of coaching has progressively shifted towards direct supervisors. This study seeks to investigate the distinct effects of managerial coaching behaviors on employee outcomes from an emotional perspective. Specifically, we aim to explore whether leaders' encourage-to-explore and guide-to-learn behaviors impact employees' creativity and performance through discrete emotional mechanisms upon appraisal theory of emotion.

We conducted two studies to test our proposition. In study 1, an experiment using coaching scenarios was performed with 128 students majoring in management. In study 2, data were collected from 311 supervisor-subordinate dyads.

The results indicate that encourage-to-explore behaviors are positively related to employee creativity by fostering feelings of inspiration, and guide-to-learn behaviors are positively related to employee performance by alleviating anxiety. These findings suggest that different leaders’ coaching behaviors influence employee outcomes through different emotional processes. The theoretical and practical implications of the findings are also discussed.

These findings suggest that different leaders’ coaching behaviors influence employee outcomes through different emotional processes. The theoretical and practical implications of the findings are also discussed.

In the article, analytical model of first-order shear deformation (FSDT) beams made of jute–epoxy is presented to study the low-velocity impact response.

The nonlinear Hertz contact law is applied to identify the contact between projectile and beam. The energy method, Lagrange's equations and Ritz method are applied to derive the nonlinear governing equation of the beam and impactor-associated boundary condition. The motion equations are then solved simultaneously by the Runge–Kutta fourth-order method.

Also, a comparison is performed to validate the model predictions. The contact force and beam indentation histories of the jute–epoxy simply supported beam under spherical impactor with different radius and initial velocity are investigated in detail. It is found that in response to impactor radius increase, the utilization of the contact force law has resulted in a same increasing trend of peak contact force, impact duration and beam indentation, while in response to impactor initial velocity increase, the maximum contact force and beam indentation increase while impact time has vice versa trend.

This paper fulfills an identified need to study how jute–epoxy beam behavior with simply supported boundary conditions under low-velocity impact can be enabled.

The main objective of this article is to develop a theoretical formulation for predicting the response of CNTs reinforced beam under multiple impactors with general boundary conditions, using first-order shear deformation beam theory.

The rule of mixtures is implemented to derive the material properties of the beam. The nonlinear Hertz contact law is applied for simulation between impactors and the surface of the beam. A combination of approaches includes energy method, Ritz method and generalized Lagrange equations are used to extract the matrix form of equations of motion. The time-domain solution is obtained using implementing the well-known Runge Kutta 4th order method.

After examining the accuracy of the present method, the effects of the number of impactors include one impactor, and three impactors in various CNTs volume fraction are studied for CNTs reinforced beam with clamped-clamped, clamped-free and simply supported boundary conditions under the low-velocity impact. The most important finding of this article is that contact force and beam indentation at the middle of the beam in the case of one impactor are greater than those reported in the case of three impactors.

This article fulfills an identified need to study how CNTs reinforced beam behaviour with general boundary conditions under multiple low-velocity impacts can be enabled.

The purpose of this paper is to perform a numerical analysis on the static and dynamic behaviors of beams made up of functionally graded carbon nanotube (FG-CNT) reinforced polymer and hybrid laminated composite containing the layers of carbon reinforced polymer with CNT. Conventional fibers have higher density as compared to carbon nanotubes (CNTs), thus insertion of FG-CNT reinforced polymer layer in fiber reinforced composite (FRC) structures makes them sustainable candidate for weight critical applications.

In this context, stress and strain formulations of a multi-layer composite system is determined with the help of Timoshenko hypothesis and then the principle of virtual work is employed to derive the governing equations of motion. Herein, extended rule of mixture and conventional micromechanics relations are used to evaluate the material properties of carbon nanotube reinforced composite (CNTRC) layer and FRC layer, respectively. A generalized eigenvalue problem is formulated using finite element approach and is solved for single layer FG-CNTRC beam and multi-layer laminated hybrid composite beam by a user-interactive MATLAB code.

First, the natural frequencies of FG-CNTRC beam are computed and compared with previously available results as well as with Ritz approximation outcomes. Further, free vibration, bending, and buckling analysis is carried out for FG-CNTRC beam to interpret the effect of different CNT volume fraction, number of walls in nanotube, distribution profiles, boundary conditions, and beam-slenderness ratios.

A free vibration analysis of hybrid laminated composite beam with two different layer stacking sequence is performed to present the advantages of hybrid laminated beam over the conventional FRC beam.

In a past era, alchemists believed they could magically transmute lead into valuable gold. Science has progressed a substantial distance since then and for decades nuclear and particle physicists could change various materials into gold. When considering technology, leaders are faced with a comparable challenge: How does one leverage technology to create unique organizational value? To manage emerging technologies effectively to create organizational value, managers will need to lead the producers and practitioners of technology effectively. In the age of global interdependence, organizations must abandon old outdated perspectives.

Technology is a force which drives itself. Organizations must adopt to emerging technology or risk being obsolete. Leveraging technology to create value involves more then circumferentially managing technology. To create value, leaders must encourage staff to transmute technology. The principles and practices of quantum leadership provide for this possibility. This chapter will irradiate why simply managing technology does not offer organizations the maximum value from technology. The reader will be introduced to the four core features of quantum leadership: duality, superposition, entanglement, and observation. With this groundwork, the principles and practices of this leadership perspective will be discussed in context of transmuting technology into unique organizational value. Which lens one uses to see which possibility becomes reality are exclusively in the eyes of the viewer. Using information systems technology, artificial intelligence (AI), and 5G technology as the exemplars, readers can decide whether to accept, reject, or suspend judgement on using quantum leadership as the perspective to transmute technology into valuable organizational gold.

This paper aims to present the potential of using aligned single-layer graphene sheets to reinforce the methyl methacrylate cantilever beam in low-velocity impact problem.

The Halpin–Tsai law is applied to compute the mechanical properties of isotropic polymer beam reinforced by aligned graphene sheet. Using both longitudinal and lateral displacements in composite beam, all components of the stress and strain fields are written. The equations of motion are derived by applying energy method, generalized Lagrange equations and Ritz method.

The analytical formulation accuracy is corroborated by comparing the present results with those available in the literature. Numerical examples indicate that the contact duration is decreased with increasing of graphene volume fraction, whereas the values of peak contact force, shear strain and shear stress at peak contact force tend to be vice versa. Also, among the results, shear stress at the peak contact force has the most effect with graphene volume fraction changes.

This research fulfils an identified need to investigate how graphene-reinforced beam behavior subjected to low-velocity impact can be enabled.

The purpose of this paper is to develop a general mathematical model for the evaluation of the theoretical flexural responses of the functionally graded carbon nanotube-reinforced composite doubly curved shell panel using higher-order shear deformation theory with thermal load. It is well-known that functionally graded materials are a multidimensional problem, and the present numerical model is also capable of solving the flexural behaviour of different shell panel made up of carbon nanotube-reinforced composite with adequate accuracy in the absence of experimentation.

In this current paper, the responses of the single-walled carbon nanotube-reinforced composite panel is computed numerically using the proposed generalised higher-order mathematical model through a homemade computer code developed in MATLAB. The desired flexural responses are computed numerically using the variational method.

The validity and the convergence behaviour of the present higher-order model indicate the necessity for the analysis of multidimensional structure under the combined loading condition. The effect of various design parameters on the flexural behaviour of functionally graded carbon nanotube doubly curved shell panel are examined to highlight the applicability of the presently proposed higher-order model under thermal environment.

In this paper, for the first time, the static behaviour of functionally graded carbon nanotube-reinforced composite doubly curved shell panel is analysed using higher-order shear deformation theory. The properties of carbon nanotube and the matrix material are considered to be temperature dependent. The present model is so general that it is capable of solving various geometries from single curve to doubly curved panel, including the flat panel.

The purpose of this study is a numerical simulation and an analytical analysis about the low-velocity impact on a functionally graded porous plate with porosity distribution in the thickness direction. In this article, polymethyl methacrylate is used for matrix, and single-walled carbon nanotube (CNTs) (10,10) with consideration agglomeration sizes and lumping of CNT inside the agglomerations is applied for reinforcement.

In analytical formulation, the non-linear Hertz contact law is applied for interaction between projectile and plate surface. High-order shear deformation plate theory is developed, and energy of the system for impactor and plate is written. The governing equations are derived using Ritz method and Lagrange equations and are solved using the fourth-order Runge–Kutta method. Also, ABAQUS finite element model of functionally graded porous plate with all edges simply supported and reinforced by CNT under low-velocity impact is simulated and is compared with those is achieved in the present analytical approach.

In parametric studies, the influence of porosity distribution patterns include uniform, non-uniform symmetric and non-uniform asymmetric on the histories of contact force and impactor displacement of simply supported plate reinforced by CNT are presented. Eventually, the effects of porosity coefficient, impactor initial velocity, impactor radius and CNTs lumping inside agglomerations for non-uniform symmetric distribution patterns are discussed in impact event in detail.

In this paper, the effect of combination of polymethyl methacrylate and CNTs with consideration agglomeration sizes and lumping of CNTs inside the agglomerations in the form of a functionally graded porous plate is studied in the problem of low-velocity impact analysis.

This study aims to provide a reliable and effective algorithm that is suitable for addressing the problems of continuous orders of frequencies and modes under different boundary conditions, circumferential wave numbers and thickness-to-length ratios of moderately thick circular cylindrical shells. The theory of free vibration of rotating cylindrical shells is of utmost importance in fields such as structural engineering, rock engineering and aerospace engineering. The finite element method is commonly used to study the theory of free vibration of rotating cylindrical shells. The proposed adaptive finite element method can achieve a considerably more reliable high-precision solution than the conventional finite element method.

On a given finite element mesh, the solutions of the frequency mode of the moderately thick circular cylindrical shell were obtained using the conventional finite element method. Subsequently, the superconvergent patch recovery displacement method and high-order shape function interpolation techniques were introduced to obtain the superconvergent solution of the mode (displacement), while the superconvergent solution of the frequency was obtained using the Rayleigh quotient computation. Finally, the superconvergent solution of the mode was used to estimate the errors of the finite element solutions in the energy norm, and the mesh was subdivided to generate a new mesh in accordance with the errors.

In this study, a high-precision and reliable superconvergent patch recovery solution for the vibration modes of variable geometrical rotating cylindrical shells was developed. Compared with conventional finite element method, under the challenging varying geometrical circumferential wave numbers, and thickness–length ratios, the optimised finite element meshes and high-precision solutions satisfying the preset error limits were obtained successfully to solve the frequency and mode of continuous orders of rotating cylindrical shells with multiple boundary conditions such as simple and fixed supports, demonstrating good solution efficiency. The existing problem on the difficulty of adapting a set of meshes to the changes in vibration modes of different orders is finally overcome by applying the adaptive optimisation.

The approach developed in this study can accurately obtain the superconvergent patch recovery solution of the vibration mode of rotating cylindrical shells. It can potentially be extended to fine numerical models and high-precision computations of vibration modes (displacement field) and solid stress (displacement derivative field) for general structural special value problems, which can be extensively applied in the field of engineering computations in the future. Furthermore, the proposed method has the potential for adaptive analyses of shell structures and three-dimensional structures with crack damage. Compared with conventional finite element methods, significant advantages can be achieved by solving the eigenvalues of structures with high precision and stability.