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Book part
Publication date: 23 May 2016

Rory Shand and Mark Hyde

Is public entrepreneurship an oxymoron? Why and how is enterprise/entrepreneurship important for public service delivery? The growing role of enterprise within the public sector…

Abstract

Purpose

Is public entrepreneurship an oxymoron? Why and how is enterprise/entrepreneurship important for public service delivery? The growing role of enterprise within the public sector has been the subject of much recent debate and policy focus, surrounding issues such as public value, meeting targets, and the need for innovation across public services by policy makers and managers given rapid reduction of budgets in this sector. This chapter reflects on these developments and examines the effects that an enterprise focus in the public services has in terms of vocation. Drawing on the Weberian notion of vocation (1941) in politics and the sciences, what does enterprise mean for the notion of public service? Certainly, historically the public services have enjoyed a strong vocational drive from its workforce, resulting in employee loyalty, and links with communities as well as higher levels of public trust than politicians or bankers, for example. The chapter draws on examples from education, public services and localism, all of which have seen to some degree the parachuting of managers in from the private sector or the aping of these behaviours and cultures in search of more entrepreneurial delivery. Drawing on the Weberian framework of bureaucracy and vocation, the chapter examines the changing role of public service and notions of community and duty, arguably damaged by failures of the Big Society agenda (Shand & Higman, 2014; Smith, 2010) and examines if and how enterprise can maintain the ethos of public service and vocational areas of the public sector in the enduring and pressurised new public management environment of meeting targets and value metrics.

Methodology/approach

The chapter adopts a Weberian approach in terms of vocation, and applies this concept to the notion of enterprise across the public services. The vocation approach in the public services, drawing upon Weber’s discussion of politics and science, underpins our discussion in this chapter as we argue that the role of innovation needs to be more widely applied and appreciated in the public services.

Findings

The chapter finds that examples of innovative behaviour and delivery are evident across the public services, but these need to be understood within the context of culture, values and ethos. These underpinning goals, across several frontline and first respondent public services particularly, are driven by dedication to duty and having to respond to rapid changes in targets, ‘customer’ service, and most recently, austerity. These responses need to be seen as innovative traits, linked to leadership and the Weberian notion of vocation.

Practical implications

The chapter raises several issues driven by failures or mistrust in the practical delivery and underpinning ethos of the public services. The focus on ethos has direct implications for both leadership within the public services and how these leaders’ roles and actions are interpreted by sections of wider society such as the media or the public. Notions of public trust are touched upon in the chapter, which highlight the role of key public services as different from the activities of politicians and bankers, areas which have become central to growing attitudes of mistrust among the public. The notion of vocation in the chapter is applicable to the practical arena as the role of innovation in public service needs to be reconsidered. The chapter suggests that, to date, the idea of innovation in public services has been driven by private sector innovation, and this has led to far too narrow an appreciation of what we term innovation within and across the public services.

Originality/value

This chapter unites debates around trust and innovation in the public and private sectors with the Weberian ideal of vocation, drawing upon key public services and their leadership and delivery to argue that we need to understand the drivers and motivating ethos behind the public services when we consider the role of innovation and indeed how we understand and apply this term within public service delivery.

Details

New Perspectives on Research, Policy & Practice in Public Entrepreneurship
Type: Book
ISBN: 978-1-78560-821-6

Keywords

Book part
Publication date: 12 December 2003

Joseph W Weiss, Michael F Skelley, John C Haughey and Douglas (Tim) Hall

What is my purpose in life? Why am I in this job, this organization, this industry? How did I get here in the first place? Am I working to live or living to work? How do I measure…

Abstract

What is my purpose in life? Why am I in this job, this organization, this industry? How did I get here in the first place? Am I working to live or living to work? How do I measure my success? Does my work serve any greater purpose? Many individuals ask these kinds of questions at some point in their lives. When faced with life and death situations, as many were during and after the September 11th attack, these questions move out of the shadows. For some of us, questioning our purpose in life and career are frequently forced to the forefront by the pressures and challenges – and sometimes boredom and emptiness – of our workplace. Still, these questions are a powerful way in which our human spirit manifests itself. Therefore, finding meaningful answers to them is one of the essential tasks we face when we attempt to integrate spirituality more fully in our lives.

Details

Spiritual Intelligence at Work: Meaning, Metaphor, and Morals
Type: Book
ISBN: 978-0-76231-067-8

Book part
Publication date: 17 September 2014

Hannes Zacher, Daniel C. Feldman and Heiko Schulz

We develop a conceptual model, based on person-environment fit theory, which explains how employee age affects occupational strain and well-being. We begin by explaining how age…

Abstract

We develop a conceptual model, based on person-environment fit theory, which explains how employee age affects occupational strain and well-being. We begin by explaining how age directly affects different dimensions of objective and subjective P-E fit. Next, we illustrate how age can moderate the relationship between objective P-E fit and subjective P-E fit. Third, we discuss how age can moderate the relationships between P-E fit, on one hand, and occupational strain and well-being on the other. Fourth, we explain how age can impact occupational strain and well-being directly independent of P-E fit. The chapter concludes with implications for future research and practice.

Details

The Role of Demographics in Occupational Stress and Well Being
Type: Book
ISBN: 978-1-78350-646-0

Keywords

Book part
Publication date: 26 November 2019

Daniel M. Harrison

As the social scientists of modern society, sociologists find themselves in a peculiar situation. Human civilization appears on the brink of collapse; the ravages of global…

Abstract

As the social scientists of modern society, sociologists find themselves in a peculiar situation. Human civilization appears on the brink of collapse; the ravages of global capitalism are turning natural and social orders upside down. Some theorists are declaring the “end of history,” while others wonder if humans will soon become extinct. People find themselves increasingly shouldering burdens on their own, strangers to themselves and others. Struggles for recognition and identity are forged in harsh landscapes of social dislocation and inequality. The relationship of the individual to the state atrophies as governmental power becomes at once more remote and absolutely terrifying. How are we as sociologists expected to theorize under such circumstances?  What implications result for the mission of sociology as a discipline and area of study? What political initiatives, if any, can counter these trends?

This chapter provides an immanent critique of sociology as a profession, vocation, and critical practice. Sociology today (in the US and around the globe) faces fierce social, economic, and political headwinds. The discipline continues to be a perilous choice as a vocation for independent researchers as much as the shrinking professoriate. Yet while the traditional functions of sociology are thrown into doubt, there has been an increase in critical practices on the part of some sociologists. As institutional norms, values, and traditions continue to be challenged, there will be passionate debates about the production of social worlds and the validity claims involved in such creation. Sociologists must play an active role in such discourse. Sociology is needed today as a mode of intervention as much as occupational status system or method of inquiry.

Details

The Challenge of Progress
Type: Book
ISBN: 978-1-78714-572-6

Keywords

Book part
Publication date: 15 July 1991

Abstract

Details

Advances in Librarianship
Type: Book
ISBN: 978-0-12024-615-1

Content available
Book part
Publication date: 15 July 1991

Abstract

Details

Advances in Librarianship
Type: Book
ISBN: 978-0-12024-615-1

Book part
Publication date: 18 November 2022

Rory Shand, Steven Parker and Catherine Elliott

Public service ethos (PSE) is traditionally associated with public administration, bureaucracy and frontline response. Thinkers such as Aristotle and Weber embedded ideas of…

Abstract

Public service ethos (PSE) is traditionally associated with public administration, bureaucracy and frontline response. Thinkers such as Aristotle and Weber embedded ideas of public virtue and vocation, yet new managerialism, as well as changes to public services management challenge traditional notions of PSE. Recent events such as the COVID-19 pandemic, counter terrorism and government austerity agendas have put PSE back into the public eye. In this chapter we examine the context for a renewed PSE as a crucial aspect of resilience for workers in public services and public management. We focus on three areas that we feel are important for PSE: policy, purpose and pedagogy, and how a renewed PSE can inform pedagogy in the discipline, renewing ideas of vocation in public administration training.

Details

Reimagining Public Sector Management
Type: Book
ISBN: 978-1-80262-022-1

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Abstract

Details

The Engaged Business School
Type: Book
ISBN: 978-1-80382-941-8

Abstract

Details

Integrated Business Transformation
Type: Book
ISBN: 978-1-78769-049-3

Book part
Publication date: 26 June 2006

Claudia Groß and Alfred Kieser

Due to impressive market growth over several decades, consulting can today be regarded as an influential industry. In spite of this success, consulting is confronted with…

Abstract

Due to impressive market growth over several decades, consulting can today be regarded as an influential industry. In spite of this success, consulting is confronted with prejudices, which, to some extent, can be linked to difficulties in the evaluation of consulting services. By guaranteeing certain qualification levels, professionalism is generally considered useful for reducing this kind of uncertainty. In this chapter, using a German case as an example, we analyze professionalization efforts among consultants. We argue that these efforts will never be successful if the classical concept of professionalism is applied. However, seen from the perspective of the “new professionalism” that concentrates on work behaviour, consultants qualify as highly professional.

Details

Professional Service Firms
Type: Book
ISBN: 978-0-76231-302-0

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