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Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

Platform work challenges the traditional modes of workers' organising for interest representation. This paper aims to examine the political potential for voice and representation of the organising efforts by ride-hailing drivers in Ghana.

The study design was qualitative and exploratory. Semi-structured interviews and focus group discussions with individual drivers, key persons and leaders of ride-hailing drivers' associations were employed. The total number of participants was 40.

The analysis reveals a bottom-up approach to organising, starting with drivers' exercise of associational power (AP) to self-organise with a membership logic. Affected by mundane internal challenges and limited by the non-existent institutional power and the near absence of structural power for right claiming, they affiliate with TUC as the traditional structural power holders for political influence.

The study has limitations that can be addressed in future research. First, the targeted and small sample size only allows for rich context-specific generalisation. Future studies could target more categories of respondents such as vehicle owners and riders and also seek to include the experiences from other African countries to understand country-specific contextual issues. Second, the allowance for researcher reflexivity inherent in the methodology adopted has the potential for researcher biases. Therefore, a deliberate effort was made to ensure that biases remain only a potential. This was done by participant validation of the data and constant peer-reviewing of the data analysis processes by the authors.

The empirical findings provide trade unions with a stronger basis for and pointers to represent workers in the platform space.

Platform work in Ghana is an emerging phenomenon, and organising amongst platform workers remains unexplored.

Global commerce demands flexibility in when and how work gets done, as modern businesses increasingly require real‐time responses to partners and customers. With low costs, companies look to mobility as a way to speed responsiveness and increase the personalization of customer service offerings. Mobility is a key element of networking allowing enterprises to unlock their business process from fixed points. A unified approach to enterprise mobility delivers integrated wired/wireless networking, mobile extensions to unified communications, geographic, and end‐point independent network access and location services as major architectural components. As a consequence, this paper aims to focus on a converged architecture that spans wired and wireless networks to enable a seamless delivery of integrated services across the enterprise.

This paper builds a framework to facilitate a continuous delivery of voice services. It also examines an architecture that traverses wireless local area network and local area network. And, proposes a mathematical model of the services delivery in order to analyze network behavior as a response to the new services introducing.

The authors constructed a service scenario framework and also put forward an analytical model of the services delivery for analyzing network behavior response for the inclusion of new services. They also evaluated a network infrastructure, services, and applications, including the prospective converged services, as well as the technology for the transition to future services.

This paper contributes to the development of seamless services delivery model for providing enhanced business services to the enterprise customers along with the ability to migrate more tightly.

Quality management practitioners have yet to cease the potential of digitalisation. Furthermore, there is a lack of tools such as frameworks guiding practitioners in the digital transformation of their organisations. The purpose of this study is to provide a framework to guide quality practitioners with the implementation of digitalisation in their existing practices.

A review of literature assessed how quality management and digitalisation have been integrated. Findings from the literature review highlighted the success of the integration of Lean manufacturing with digitalisation. A comprehensive list of Lean Six Sigma tools were then reviewed in terms of their effectiveness and relevance for the hybrid digitisation approach to process improvement (HyDAPI) framework.

The implementation of the proposed HyDAPI framework in an industrial case study led to increased efficiency, reduction of waste, standardised work, mistake proofing and the ability to root cause non-conformance products.

The activities and tools in the HyDAPI framework are not inclusive of all techniques from Lean Six Sigma.

The HyDAPI framework is a flexible guide for quality practitioners to digitalise key information from manufacturing processes. The framework allows organisations to select the appropriate tools as needed. This is required because of the varying and complex nature of organisation processes and the challenge of adapting to the continually evolving Industry 4.0.

This research proposes the HyDAPI framework as a flexible and adaptable approach for quality management practitioners to implement digitalisation. This was developed because of the gap in research regarding the lack of procedures guiding organisations in their digital transition to Industry 4.0.

The purpose of this study is to examine how advances in unified communications (UC) technologies are enabling radical changes in workplace redesign. Low-cost and readily available technologies allow individuals to participate in work in ways that they could not before. Mobile hardware, networking infrastructure and robust UC platforms are making work less location- and time-dependent. Whereas these technologies provided the catalyst for the reimagining of the workplace in the early to mid-2000s, it was the explosion of BYOD (bring your own device) in recent years that has caused organizations to reconsider innovative workplace usage.

In this case study on the Microsoft Corporation, business motivators for workplace innovation, driven by performance metrics, are examined.

Included in the findings are increased productivity, talent attraction and retention, reduced sick leave, reduced communications costs, reduced IT and administration costs, reduced carbon footprint, lower real estate costs and reduced travel and training costs.

While many of these findings are beneficial to both employer and employee, they do not come without a cost. UC typically makes the employee accessible from anywhere at any time and this challenges a traditional work–life balance model. Moving forward will require both employer and employee to find a healthy work-life integration model that balances the needs of the individual with the needs of the organization.

This research documents a workplace redesign initiative enabled by UC at a global high technology company.

The aim of this paper is to explore and analyse the challenges in effective implementation of blockchain by human resource management (HRM) functions. This paper also aims to assess the interplay between the barriers in causing the challenges during blockchain execution.

Ten barriers are discovered from the past studies. Based on the expert views on the identified barriers interpretive structural modelling (ISM) is administered to understand the interplay of these 10 challenges resulting in ineffective or non-implementation of HR blockchain.

The application of ISM has helped in categorizing the variables into strategic, operational and performance outcomes. Results of ISM indicate key barriers like lack of expertise, data privacy, technical infeasibility, complexity in implantation and lack of used cases.

The research is limited to 10 barriers. There can be other barriers that can also be studied. Second, the research is proposing a conceptual model that needs further validation.

This paper has significant implications for the theoretical and practical body of knowledge. So far, most studies are exploring and describing HRM from a digital perspective. Most HR studies are on artificial intelligence, the Internet of Things and smart HRM. Previous studies on blockchain for HRM are mostly describing the advantages of going for it.

Based on the findings, it can also be suggested that policy formulators must advance the technical regulatory framework. Blockchain technology can be effectively implemented only if the top management is committed to it because they can only frame the rules and right control framework, affirm the governance process and strategize improvement.

The study offers insights into the organization's decision makers for effectively implementing blockchain into their HR systems. Some specific recommendations based on the results are also made. The paper is an innovative attempt to analyse the barriers to HR blockchain.

This article suggests strategies for the usage of open access institutional repositories (OAIR) at university libraries in Ghana.

Pragmatism paradigm, mixed methods research approach and convergent parallel mixed method design was adopted. Simple random sampling, stratified random sampling, purposive sampling techniques and the sample size converter were the sampling procedures and methods employed. The questionnaire and interview guide were used as research instruments to gather relevant data for the study. Descriptive statistics and inferential statistics were used as statistical tools to analyze quantitative and thematic analysis was used to analyze qualitative data.

Factors such as software, staffing, advocacy, marketing and policies are crucial in the development of OAIR strategy at the University of Ghana.

Information from the National Accreditations Board (NAB) of Ghana (2018) indicates that Ghana has 92 Higher Educational Institutions (HEI). These are categorized into nine national public universities, eight technical universities, ten professional institutions and 65 private universities and university colleges. This article focuses only on five university libraries with the understanding that they were the only universities on the Directory of Open Access Repositories, authoritative international registries of repositories that provide data on the number of registered Institutional Repositories throughout the world.

It is envisaged that the findings will benefit policymakers, academic staff, university library management and librarians. Academic staff will recognize the need to use OAIR. OAIR managers and administrators will be able to determine the factors affecting the usage of OAIR in university libraries and will be able to design strategies on how OAIR can be sustained and managed.

The article suggests strategies for the usage of OAIR that are instrumental for university libraries in Ghana. The strategies consist of an Institutional Guideline that requires adequate marketing, policies, software and staffing. The research also provided an understanding of OAIR through the lenses of technology acceptance model (TAM) an extension of the Theory of Reasoned Action (TRA) to explain the usage of OAIR in university libraries in Ghana.

This paper aims to posit the central argument that traditional media of old presented a clear, ordered world of communication management for organisations to extol their corporate social responsibility (CSR) credentials. In contrast to this, new Web 2.0 social media is increasingly being used by activists and hactivists to challenge corporate communication CSR messages and does so by highlighting instances and examples of corporate social irresponsibility (CSI) (Jones et al., 2009; Tench et al., 2012).

The paper reports on research data from the European Communication Monitor, 2010, 2011 and 2012 (www.communicationmonitor.eu/) and draws on work already published in this area (Tench et al., 2009; Verhoeven et al., 2012; Zerfass et al., 2010, 2011) to illustrate the unruly, unregulated Web 2.0 social media communication landscape in Europe. A range of literature is drawn on to provide the theoretical context for an exploration of issues that surround social media.

In late modernity (Giddens, 1990), communication comes in many guises. Social media is one guise and it has re-shaped as well as transformed the nature of communications and the relationship between organisations and their stakeholders.

Communicating CSR in the Wild West of social media requires diplomatic and political nous, as well as awareness and knowledge of the dangers and pitfalls of CSI. The data reported on in this paper well illustrate the above points and set out scenarios for future development of corporate communication of CSR through and with social media.

This paper investigates the moderating-mediation roles of synchronous and asynchronous learning, as well as virtual self-efficacy between digital learning space experience and continuous use among learners in Ghanaian institutions of higher learning.

A convenience sampling technique was used in the selection of 604 students who answered questions on digital learning space experience, synchronous and asynchronous learning, virtual self-efficacy and learner continuous use within the Greater Accra Region of Ghana. The study employed regression analysis to measure the hypothesized paths.

The findings show that asynchronous learning partially mediates between digital learning space experience and learner continuous use, but the mediating effect of synchronous learning between digital learning space experience and learner continuous use was not significant. Further, virtual self-efficacy significantly moderates the mediated relationship between asynchronous learning and learner continuous use, but the moderated mediated role of synchronous learning was not established in the study.

Generalization of the study findings is limited due to the sampling scope, which was restricted to students of IHL in the Greater Accra Region of Ghana.

In this research, the academic scope of digital transformation was expanded from both digital structure elements and psychological perspectives within the domain of higher education literature.