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Zyne is a mid-sized Delhi-based firm engaged in the home linen business under the company’s brand name. Raman was the Managing Director of Zyne. In 2019, Prashanth the head of the second-best region (West) quit abruptly without grooming a successor. Prashanth’s team consisted of greenhorn executives whom he recruited from colleges. Raman has options of selecting a replacement for Prashanth from within the organization. Two candidates are in the reckoning, namely, Amit and Neha. Amit was 48 years old, a veteran in the business and associated with the Zyne group for over 15 years. He was a top sales performer in the Central region and was interested in relocating to the West. Twenty-seven-year-old Neha was industrious, talented and creative. Within three years of joining Zyne, she had proven herself as a go-getter with remarkable ability to develop strong channel partner relations. Raman had to decide whom to select from among the two or go for an outsider from the industry. Raman has to contend with selection issues related to insider vs an outsider. If one of the internal candidates is chosen how could he motivate the other to continue to perform and deliver? The case focuses on the challenges of recruitment of a Sales Manager (SM) in a small home furnishing business. Use of competency framing to validate the candidates is the high point of the case

By the end of case discussion participants should be able to understand the following: differentiate skills required in a sales leadership role as compared to that of a sales executive; evaluate the pros and cons of internal promotions versus hiring an outsider; apply the concept of competency framework to evaluate different candidates vying for the same position; and understand how a candidate not selected for the position understands the reasons thereof to enable improvements.

Started in 2010, Zyne Furnishings headquartered at Delhi, was in the business of selling home furnishings. Raman, a second-generation entrepreneur was Zyne’s Managing Partner. With help from his father Rajesh Gupta, Raman worked toward expanding Zyne’s business operations in India. Raman was facing a challenge because of the abrupt resignation of Prashanth, the Western Region SM. Prashant had done well in the region and assiduously built Zyne brand’s presence there. As Raman pondered over the ways of filling up the SM position, questions confronted him for which he did not have immediate answers. He had 30 days in which a replacement must be finalized. Raman looked at the file containing the applications of the two internal candidates, namely, Amit (Southern region) and Neha (Western region) who had applied for the position. What evaluation process should he adopt to ensure an objective assessment is done before deciding on which of the two candidates fit the bill? Given that it was the first week of January 2020 and the year-end targets had to be met by March, Raman knew time was running out. He had to take a quick call. Use of competency mapping to evaluate candidates is a high point of the case. This case can be used to enhance the participants understanding of the challenges of identifying the right candidate for a senior position and weigh the pros and cons associated with the selection. Motivating the rejected internal candidate through the procedural justice system adds value to the case.

Teaching notes are available for educators only.

CSS 8: Marketing.

Ballpoint pen ink analysis is important for forensic scientist which can collect valuable information on questioned document. Inks widely used now constitute many substances to improve needed ink characteristics, including the coloring material (dyes or pigments), inks, solvents and resins. The complex components of the inks confront forensic ink chemists with a big challenge to carry out this analysis. However, because of the great importance of determining whether two pieces of written text originated from the same ink, therefore, comparison of different writing inks on a document to forensic scientist, many techniques have been tentatively employed in the ink analysis. In this study, Raman microscope was employed successfully in the analysis of inks. The paper aims to discuss these issues.

Damped or wet samples cannot be analyzed by IR if dehydration is not carried out FTIR observation, because of the extremely strong absorbance of water. Raman spectroscopy can cover the shortage of FTIR spectroscopy because water has weak absorbance in Raman spectroscopy. Raman shifts can give extra peak information because it usually has different positions with FTIR spectroscopy. A Renishaw inVia confocal Raman microscope system with two lasers emitting at 532/633 nm, charge-coupled device detector was employed collecting the Raman spectrum. Laser was chosen for emission in 1-100 percent power depending on the proper energy to get signal strong enough and protect the samples from burning. At least triple-tests were performed for each sample.

The result indicated that Raman spectroscopy could easily remove the interference caused by the paper which could hardly be removed with infrared spectroscopy. No sample preparation was required and only 30 s was needed for each sample in the optimized method. The method proved to be fast, accurate, non-destructive and could be easily applied to the real cases. The primary survey on inks from different market indicated five kinds of inks could be identified. The indicative peaks of each kind of ink (693, 1,150-1,210, 1,280-1,300, 1,360-1,400 and 1,531 cm−1) were summarized. The distributions of the inks in markets were also illustrated. Ink using alkyd resin as connecting materials or copper phthalocyanine as pigment decreased significantly. The data in this study would be helpful for the forensic scientists to identify these inks and examine the questioned document.

No previous studies on the analysis of inks in China market were found to the authors’ best, so the forensic scientists have no idea about the method using Raman for discrimination which proved to be effective, accurate and fast, the indicative peaks of each inks, the distributions in the markets, and therefore, the possibility to encounter specific ink in cases The data in this study would be helpful for the forensic scientists to identify these inks and examine the questioned document.

This paper aims to investigate the thermal oxidation characteristics of the unsaturated bonds (C=C) of trimethylolpropane trioleate (TMPTO) and to reveal the high temperature oxidation decay mechanism of unsaturated esters and the nature of the anti-oxidation properties of the additives.

Using a DXR laser microscopic Raman spectrometer and Linkam FTIR600 temperature control platform, the isothermal oxidation experiments of TMPTO with or without 1.0 wt. % of different antioxidants were performed.

The results indicated that the Raman peaks of =C-H, C=C and -CH₂- weaken gradually with prolonged oxidation time, and the corresponding Raman intensities drop rapidly at higher temperatures. The aromatic amine antioxidant can decrease the attenuation of peak intensity, as it significantly reduces the rate constant of C=C thermal oxidation. The hindered phenolic antioxidant has a protective effect during the early stages of oxidation (induction period), but it may accelerate the oxidation of C=C afterwards.

Research on the structure changes of synthetic esters during oxidation by Raman spectroscopy will be of great importance in promoting the use of Raman spectroscopy to analyze the oxidation of lubricants.

The purpose of this paper is to identify different automotive coatings using Confocal Raman microscope which could hardly be differentiated with Fourier transform infrared microscope (FTIR).

Raman spectroscopy was used to provide extra vibration information to infrared spectroscopy. Paints preparation was not necessary, and only 30 s was needed for each sample in an optimised method. Paints were first analysed by FTIR and then compared with Raman microscope.

Raman microscope was used to address the lack of ability of FTIR in discriminating four groups of paints in same colours. This study indicated that Raman microscopy is especially effective in sensing pigments and could successfully identify all pigments in the paints.

The two instruments in combination produce accurate results than when used individually, especially in complex and multi-layered paints analysis.

The method proved to be fast, accurate and non-destructive, and it could be easily applied to real cases.

With this method, scientists could discriminate some coating types which were hard to be discriminated by other techniques.

Identification and characterization of organic pigments and dyes used in works of art and cultural heritage material such as prints, drawings, manuscripts, paintings, and textiles can provide important information for dating, authentication, and conservation treatment of these objects and studying art history in general. Applications of surface‐enhanced Raman scattering (SERS) for this purpose have recently attracted increasing attention of both academic scientists and museum researchers. This paper aims to review the latest development involving the emerging applications of SERS for the analysis of organic pigments and dyes used in works of art and cultural heritage material.

First, the importance of organic pigments and dyes in the studies of works of art and cultural heritage material and the challenges in their identification and characterization are briefly summarized. This is followed by a discussion on sampling considerations in the context of art and archaeology. Then the fundamental principle of SERS, SERS instrumentation and different types of SERS substrates are reviewed. Finally, selected examples of SERS applications to the identification of organic pigments and dyes, including the analysis of a couple of samples of artistic and archaeological interest, are presented and discussed.

The last few years have witnessed the emergence of SERS as a non‐destructive or micro‐destructive technique for the characterization of organic pigments and dyes found in artistic and archaeological objects. Spectroscopic and microscopic measurements using SERS have provided some novel information and answers to a wide variety of questions. However, SERS application to the field of art and archaeology is still in the fledging stage of development and requires closer collaboration between academic scientists and museum researchers. But the range of possible applications is broad. Future trends point to a strong need for the development of portable instruments for field applications.

By compiling this review, the authors hope to direct more attention toward SERS and bring together the expertise in the scientific, museum and art community to further explore the possibilities of SERS in rapid and direct identification of pigments and dyes under field conditions.

This study aims to identify the bioactive compounds in the Onion (Allium burdickii [A.B]) bulb using Raman and Fourier transform infrared spectroscopy (FTIR) spectroscopy. It assessed the extraction conditions of bioactive compounds from A.B. while evaluating the best extraction conditions.

The research opted for an experimental qualitative approach. It examined the extraction conditions of A.B., namely, temperature (°C), time (min) and mass-to-liquor ratio (M:R) using ultraviolet-visible spectrophotometry. Identification of bioactive compounds present in the dye was performed using Raman spectroscopy and the validation of the results was done by FTIR spectroscopy.

The study determined the best extraction conditions (time, temperature, M:R) for A.B bulb. The study confirmed the presence of bioactive compounds.

The limitation was quantification of bioactive compounds in A.B bulb.

The findings prove that the A.B. bulb can provide a sustainable source of bioactive compounds (functionalized compounds). The study provides suitable extraction conditions for A.B. and further elaborates on the techniques for identifying bioactive compounds in A.B. bulb extracts.

The study provides A.B. as a source of bioactive compounds and a clean dye for textile coloration.

To the best of the authors’ knowledge, there is no documented study on the qualitative analysis of bioactive compounds in A.B using Raman and FTIR. Therefore, the study fulfils the identified need to ascertain alternative procedures for the analysis of bioactive compounds.

The purpose of this paper is to introduce an effective method to discriminate seal inks with Raman microscopy.

Raman spectra could effectively avoid interference from the paper and give extra peak information in the inks discrimination and identification. Thus, a Renishaw invia confocal Raman microscope system was employed for ink analysis in this study. A total of 12 representative seal ink samples, widely used in seven Chinese provinces, were investigated using the latest model of Renishaw Raman microscope.

Four types of inks were identified and discriminated successfully. Popular pigments such as Pigment Scarlet Powder, Pigment Yellow 55, phthalocyanine blue, Bronze red C and PbCrO3 were all identified in these seal ink samples. The indicative peaks to identify and discriminate the inks were also summarised and tentatively interpreted.

More ink samples were needed to establish a useful library. Many other pigments used in inks were still unknown.

This method was proved to be fast, accurate and non-destructive, and it could be more easily applied in real cases than Fourier transform infrared spectroscopy.

This method can help scientists discriminate some inks, which can hardly be discriminated by other techniques. The results are useful for the ink analysis and discrimination in forensic (document examination and file source identification), polymer and pigment fields.

This study aims to using Fourier transform infrared (FTIR) spectroscopy, Raman spectroscopy and scanning electron microscope/energy dispersive Xray spectrometer to identify different automotive coatings for forensic purpose.

Two four-layered samples in a hit-and-run case were compared layer by layer with three different methods. FTIR spectroscopy was used to primarily identify the organic and inorganic compositions. Raman spectrum and scanning electron microscope/energy dispersive Xray spectrometer (SEM-EDS) were further used to complement the FTIR results.

Two weak and tiny peaks in one layer found between two samples by FTIR, Raman microscope and SEM-EDS verified the result of differences. The study used the three instruments in combination and found it’s effective in sensing coatings, especially in the inorganic additives.

Using these three instruments in combination is more accurate than individually in multilayered coating analysis for forensic purpose.

The three different instruments all present unique information on the composition, and provided similar and mutually verifiable results on the two samples.

With this method, scientists could identify and discriminate important coating evidences with tiny but characteristic differences.

Rapid prototypes formed using stereolithography (SL) method have to undergo post‐curing to increase their strength and rigidity. This study attempts to reduce, if not eliminate, post‐cure distortion by characterising curing behaviours. Curing (both heat and UV initiated) characteristics of an acrylic‐based photopolymer under actual fabrication conditions were studied using Raman spectroscopy as well as differential scanning calorimetry (DSC) and differential scanning photo‐calorimetry (DSP). Specimens of single photopolymer lines were created using a SL machine. Raman spectroscopy was used to quantify the curing percentage at different areas on the cross‐section of these lines. Curing percentages before and after post‐curing were also obtained from the experiments. Difference in percentage of post‐curing gave an indication of the distortions faced. It was found that uncured and partially cured resins trapped within the photopolymer resulted in inhomogeneity of curing in the specimens causing shrinkage and distortion.

Organizational behavior, Organizational leadership, Organizational transformation.

First year management students in the course Organizational Behavior (OB). Final year management students in the elective course on leadership and change management. Middle level managers who are working in industry, in the management development program related to change leadership and change management.

This case deals with the transformation of the public distribution system (PDS) under the leadership of Dr Raman Singh. The PDS system was an inefficient system and the food grain supply intended for the poor was diverted by intermediaries before reaching the intended beneficiaries. Having experiences in central government ministries as a cabinet minister, Dr Raman Singh decided to transform the PDS. The challenges faced were primarily from that of the reticent bureaucracy and dealing with them requires patience and the skills of a transformational and motivational leader which Dr Raman Singh possessed.

This case intends to develop understanding of various dimensions related to transformational and motivational styles of leadership. Further, it intends to develop understanding of crucial institutional and organizational changes and how leaders bring about these changes in sync with technological and process changes.

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CSS: 6: Human Resource Management.