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Highlights the growing impact of product liability on retailers, manufacturers, suppliers and consumers in the brewing industry. Amongst the major findings of the study are: the UK brewing industry tends to view product liability in the same way as health and safety, conform to the standards and everything will be okay – this approach considers the criminal aspects of liability but blindly ignores the dangers of increased civil activity against them; product liability problems with beer stem mainly from the packaging process where objects may have got into the bottle/can, and tampering is on the increase in the industry. Points out that brewers can protect themselves against product liability claims by ensuring technical evaluation is available on all delivered products; ISO 9000 series registration; ensuring that all products retailed are properly labelled; setting up a recall pressure plan and practising it; establishing a crisis management team and identifying the logistical support required.

The purpose of this study is to increase awareness of current supply chain (SC) security-related issues by providing an extensive analysis of existing SC security solutions and their limitations. The security of SCs has received increasing attention from researchers, due to the emerging risks associated with their distributed nature. The increase in risk in SCs comes from threats that are inherently similar regardless of the type of SC, thus, requiring similar defence mechanisms. Being able to identify the types of threats will help developers to build effective defences.

In this work, we provide an analysis of the threats, possible attacks and traceability solutions for SCs, and highlight outstanding problems. Through a comprehensive literature review (2015–2021), we analysed various SC security solutions, focussing on tracking solutions. In particular, we focus on three types of SCs: digital, food and pharmaceutical that are considered prime targets for cyberattacks. We introduce a systematic categorization of threats and discuss emerging solutions for prevention and mitigation.

Our study shows that the current traceability solutions for SC systems do not offer a broadened security analysis and fail to provide extensive protection against cyberattacks. Furthermore, global SCs face common challenges, as there are still unresolved issues, especially those related to the increasing SC complexity and interconnectivity, where cyberattacks are spread across suppliers.

This is the first time that a systematic categorization of general threats for SC is made based on an existing threat model for hardware SC.

Food fraud has vexed the food industry throughout history. Today, it is still a present and multidimensional problem affecting all parts of the food industry. Food fraud encompasses adulteration, counterfeit, diversion of products outside of intended markets, over-run, simulation, tampering, theft, misrepresentation or mislabelling, malicious poisoning, bioterrorism or sabotage. It is difficult to detect and trace the source of unintentional contamination and related food safety concerns and even more difficult to detect instances of product fraud. The most common product categories that are associated with food fraud are olive oil, milk and milk-based products, fish and seafood, wine, tea, honey and organic foods. On the other hand, knowledge on what influences the occurrence of fraud in food supply chain is limited. The main research aim in this chapter is to determine key factors which influence the occurrence of food fraud within the organic supply chain, and how these factors differ between various organic marketing channel members. We focus on the application of qualitative methods for detecting key food fraud aspects including broad practical areas, such as opportunities and motivations to commit fraud, as well as the presence or lack of suitable food fraud control measures. These three key aspects are assessed to identify the perceived fraud vulnerability of the organic supply chain. The research is conducted with special attention to the context of the transition economies, since these markets require a new, comprehensive strategic approach to preventing and detecting food fraud and adulteration. The entire analysis is conducted on the Serbian market.

Despite the rising significance of the Arabian Gulf on the global corporate landscape, research is lacking in the area of organizational crisis communication. The purpose of this paper is to present a preliminary contribution to this gap in the form of an initial investigation of the conceptualization of crisis among female Emirati nationals in Dubai.

With reference to Pearson and Clair’s (1998) list of organizational crises, the authors designed a survey to elicit perceptions of crises, their severity, and their likelihood of occurring in the United Arab Emirates; the authors administered this survey to 105 female Emirati respondents. Given the heavy delineation of gender roles that exists in the region, the authors limited this initial study to a single gender, women. The authors discuss the crises respondents identified as most severe and most likely to occur in the country in terms of culture, Islamic values, and business in Dubai.

Responses indicate that perceptions of crisis differ vastly from those that typically obtain in western countries and that particular religious and cultural factors influence these perceptions.

Given the divergence between the construal of crisis in the Gulf and in western contexts, further investigation of how organizational crisis is perceived and responded to in Gulf contexts is warranted to inform corporate communication management in a region whose economic influence is increasingly important. Future research also needs to investigate a broader sample, including male respondents, in order to construct a framework of culture and crisis in the region.

As more MNCs are attracted to Dubai, and other Gulf cities, it is imperative that they are well informed of the differing perceptions of, and reactions to, potential crises that may affect them directly or indirectly.

The present study is the first the authors know of that assesses how organizational crises are perceived in a Gulf context. It brings to the fore certain particularities that could serve as hypotheses for an innovative research stream. While it is an exploratory study, it highlights salient issues that can be formulated into hypotheses in further research.

Crises are hitting our industries with alarming regularity. Yet the word crisis is usually used with little thought to its meaning. Examines the various meanings which have been proposed by authors in the field of crisis management, and contends that for a situation to develop into a crisis three elements must be present: a triggering event causing significant change or having the potential to cause significant change; the perceived inability to cope with this change; and a threat to the existence of the foundation of the organization.

Even highly competitive, successful organizations face crisis, defined as “a low‐probability, high‐impact event that threatens the viability of the organization and is characterized by ambiguity of cause, effect, and means of resolution, as well as by a belief that decisions must be made swiftly” (Pearson & Clair, 1998; p. 60.). This paper describes the challenges facing leaders and managers attempting to prepare their organizations to engage in effective crisis management. The paper contends that when behavioral readiness is absent, crisis management effectiveness is a matter of chance. The behavioral model draws salient contributions from role theory, learning theory, and multilevel theory and applies them to the body of crisis management theory developed over the past two decades by Mitroff and his associates as well as the recent work of Pearson and Carr (1998). Five propositions are developed and implications for research and practice are presented.

It is often assumed that poisoners and product tamperers are likely to share an interest in or knowledge of poisonous substances. The purpose of this paper is to determine whether perpetrators with existing poison knowledge will choose different contaminating agents than non-experts, as well as whether there is a link between poison expertise and outcomes in malicious contamination cases. Based on their expertise, it is expected that those perpetrators with some form of existing poison knowledge would select more concerning and difficult to obtain agents, and that attacks committed by experts would result in more harm than attacks by non-experts.

A content analysis was conducted on qualitative descriptions of malicious contamination events, with relevant behavioural variables identified as being present or absent for each individual case. Differences between experts and non-experts in agent choice and incident outcome were then explored using descriptive statistics, contingency tables and Mann-Whitney U tests.

Agent choice was found to differ between experts and non-experts, with different agents chosen depending on whether the event was a threat or a genuine contamination incident. However, attacks by poison experts were found to be no more deadly than attacks perpetrated by non-experts.

This research provides the first known analysis comparing agent choice and outcomes in malicious contamination incidents as a factor of perpetrator knowledge. Investigative applications are discussed.

The purpose of this paper is to examine the role of prior-CSR reputation in protecting a company’s CSR reputation during product-harm crises and how it influences consumers’ crisis-related behavioral intentions (i.e. supportive communication, resistance to negative information and crisis resiliency). The authors test whether the impact of prior-CSR reputation differs by crisis type as well.

A randomized 2 (CSR reputation: good vs bad) × 2 (product-harm crisis type: tampering vs preventable) full factorial design in two industry settings (food industry and retail industry) with consumer samples was conducted.

The results revealed the determinant role of positive prior-CSR reputation in protecting reputational assets. A company with positive CSR reputation experiences no decrease in its CSR reputation during victim crises and fairly minor decreases during preventable crises. However, a company with a bad prior-CSR reputation experiences a greater decline in its CSR reputation across both crises; the level of decline during victim crises was as substantial as the decline experienced during a preventable crisis. The prior-CSR reputation directly affects consumers’ crisis-related intentions, and indirectly does so through post-CSR reputation. As post-CSR reputation becomes more positive, consumers display greater resistance to negative information, supportive communication intent and crisis resiliency.

This study advances the understanding of the role of corporate reputation during crises and provides additional empirical evidence of how the buffering effect of CSR can extend beyond product-related intentions among consumers. The findings can induce companies to adopt CSR programs more systematically and proactively under a long-term strategic plan.

The purpose of this paper is to understand consumer perspectives and trade-offs on packaging convenience attributes of various food and drink packages vs increased cost.

The research utilized structured interviews to collect pertinent data. Personal interviews were conducted at major supermarkets within Bangkok and the vicinity. During data collection, 600 interviews were concluded. Target groups were composed of those who are major shoppers of particular food and drink products. In total, three packages for food products and two packages for drink products were selected for the study, including snack pouches, tuna cans, ready-to-eat plastic trays, laminated juice cartons, and plastic bottles for drinking water. Packaging attributes that were taken into consideration were structure, body style, opening mechanism, reseal features, and tamper-evident characteristics. Part worth analysis and importance level of increased price factors compared with packaging attributes were discussed. Conjoint analysis was used for importance score calculation and data analysis.

The most important packaging attributes for all packages were the opening characteristics. Tamper-evident characteristics were also perceived as very important for drinking water bottles. However, for all packages, the importance score level for the price factor accounted for only 10-19 percent. As a result, opening characteristics of the packages seemed to influence consumer purchasing decisions for food and drink products; most consumers were happy to trade-off on a slight increase in price for additional convenience or tamper-evident features of a package.

The findings of this study can be used in making strategic packaging decisions to improve customer satisfaction and increase sales.